Why did I know someone was going to reply with something like that.
What do I have to gain being a brown noser here? Cheaper prices? Oh wait, not an e-tailer. So what is there to gain, please, enlighten me.
In this fast pasted self centered world we live in, there are not enough compliments and kindness in my opinion. People would rather be insulting and rude as they hide behind their monitors. (Not directed at you, speaking in general as far as the internet.)
Kyle didn't have to get involved at all. It has nothing to do with him, but he did anyway. Good on him! I wanted him to know I was impressed by his simple action. Something wrong with that?
My experiences with RMA to XFX are very slow process to getting my RMA setup and getting a response back from them in a timely matter.
...good timing on this thread. I was just starting to think about moving to an ATI card at some point in the future.
Makes my purchasing decision easier. XFX is off the list. Sorry XFX, but if you're going to treat a guy like that why should I buy a $400+ card from you?
If you have documentation (of the request to hold, and confirmation of the hold) then you can sue - or at the very least you can send a copy of your documentation with the threat of a lawsuit.
If you have no documentation, then your contract, if there was a contract, was a verbal contract - and the lesson to be learned here is that a verbal contract is worth the paper it's printed on.
Either way, I don't see what this has to do with XFX. This is a postal issue.
Again, I would not threaten XFX with a lawsuit.
Think about it. If the purpose of his correspondence is to get a new videocard (or credit), then coercion probably will not help and they'll end up going to court anyway. Threatening them or behaving rudely is just a waste of both parties' time, might as well just skip directly to a lawsuit. He'll be better off being courteous yet direct.
Customer service lines are usually recorded, which I'd think can be subpoenaed if needed.
Wabewalker was talking about sueing Fedex, not XFX. He said clearly, this is a Fedex issue and has nothing to do with XFX and I agree. This thread needs to be retitled Fedex stole my videocard instead of XFX RMA nightmare.
The guy put a 'request to hold' in to Fedex which they agreed to do and they failed to hold it, released it to the driver - who either stole it, or let some random guy off the street sign for and steal the package without confirming his identity.
Why so many people have a beef with XFX because of this, I don't know. It's likely the shipping department or their Fedex contract didn't have provision for overnight or someone put it in the wrong pile and it ended up shipped as ground instead of overnight. It's not like the OP paid for overnight shipping either. I agree that the first DOA card should never have happened but this is something that happens with all vendors. I have had a DOA RMA from XFX. I know people who have had 2 or 3 from EVGA and BFG. XFX has the shipping waybill with Fedex, Fedex assumes responsibility for the safe delivery of the item and it's out of XFX's hands. All XFX could do in this case is, out of the kindness of their hearts, send the OP what amounts to a free card at a loss as they are already out one card. This is completely up to them however, they have no legal responsibility to have do this.
Fedex is mostly to blame but don't forget that XFX told him they would overnight the card, which had they have done may have prevented the entire issue.
Given what Fedex did, even if they did send it overnight, who knows if the driver wouldn't have stolen the package or let some bum off the street sign for it again.
Wouldn't be safe to assume that if the driver intended to have someone forge the signature that he could easily do it himself? Wouldn't need a bum for that.
It's hard to believe that couriers don't check ID's when signing for delivery.
If you really want some more help, I'm dead serious about sending The Consumerist your story, and/or proving to FedEx that the signature given, does not match yours...
fedex should have to cover this, whats the point of a signature if you can just scribble that
had four missed calls from XFX today trying to contact me, more then I originally received over the course of the whole ordeal. I was left a message stating that I was never promised overnight. Well okay but if you tell me that its shipping Friday and will arrive Monday that appears to be overnight to me..