I'm not sure why people think these are fake reports, I too had submitted exactly the information that was asked for around 20 GPUs. I am not a PC builder, but a crypto currency miner and had bought them to be mining at 100% at all times, so this half a gig actually made more of a difference to me, than the typical gamer and actually cut into my profits. So far I've called this place 8 or so times, the first time was when I submitted the claim, wanting to make sure all info was submitted. After receiving this later I've been calling demanding to know exactly what was not submitted correctly and so far I keep getting the run around saying I'll get called back -- one guy said a week, one girl kept saying within 3 days, each time I called -- 3 days apart. This has been a very annoying process, I think we need to sue for wasted time? What was the point of having us go through the online form to just give us the run around? Newegg from whom I bought these from confirmed proof of purchase is just emailed.