v6maro
[H]ard|Gawd
- Joined
- Oct 10, 2002
- Messages
- 1,552
This is an email I just wrote to them:
What happened:
I ordered a eVGA 7900GTX Superclock on the 9th at 9am. The price was $625.69 + $35.36 for overnight shipping. The site stated 1-2days out. An hour later the price shows $598.98 for the same card, so I call them and have them adjust it -$27 to the price on their site, they said OK to that.
My card gets charged $661 on the 10th =\
STRIKE 1
I was then called at 5:55pm est on Friday the 10th by their credit department letting me know they cant ship my order to my ship-to addy without it being on my credit card. They said call the bank and add the addy, then call back. So I did. Guess what? Their credit department/phone system shuts off @ 6pm est, so yeah, you think maybe the CSR on the phone with me could have told me they were closing in 5 mins?????? no.
STRIKE 2
I then called and asked WHEN my card will be shipped, new answer, not 1-2 days, 4-6 DAYS!!!!!!!!!!! WTF!?!?!? I had one of the first orders in on the 9th and now you are telling me It's not going out till friday and you STILL charged me for over-night AND didn't adjust the price?
STRIKE 3
YOU'RE OUT!!!!!!!!!!!!!!!!!!
Monarch, you've lost a customer for life! CYA!
I ended up ordering the same card from Tigerdirect since newegg was out. It ships out monday to my non-listed on credit card shipping address for the same price as everyone fo $599 + S&H, so no price gouging from Monarch (they list the card on their site for 660 now). Thanks Tgerdirect!
-Steve
I would like to cancel my order.
I purchased this card thinking I would get great service and i've had nothing but PROBLEMS with you guys.
1st, the price changed, so I got it adjusted, the price should have been about ~630 with overnight shipping. I ordered the 9th @ 9am and the cards STILL has not shipped, and look at what you charged me:
5XXXXXXX4 Mar 10, 2006 ATM/POS WITHDRAWAL 03/09 MONARCH COMPUTER SY770-9398886 GA 661.05
$661!!! You guys didnt even discount it like you said you would! The price on your site was 598.98 and shipping in no WAY should be $61!!!!
Not only that, you wouldn't ship it to my address that isn't listed on my credit card, yet your competitors like newegg and tigerdirect will.
So I am sorry, you've lost a customer.
CANCEL ORDER: 0527853 NOW!!!!!!!!!!!!!!!!!!!!
-Steve
What happened:
I ordered a eVGA 7900GTX Superclock on the 9th at 9am. The price was $625.69 + $35.36 for overnight shipping. The site stated 1-2days out. An hour later the price shows $598.98 for the same card, so I call them and have them adjust it -$27 to the price on their site, they said OK to that.
My card gets charged $661 on the 10th =\
STRIKE 1
I was then called at 5:55pm est on Friday the 10th by their credit department letting me know they cant ship my order to my ship-to addy without it being on my credit card. They said call the bank and add the addy, then call back. So I did. Guess what? Their credit department/phone system shuts off @ 6pm est, so yeah, you think maybe the CSR on the phone with me could have told me they were closing in 5 mins?????? no.
STRIKE 2
I then called and asked WHEN my card will be shipped, new answer, not 1-2 days, 4-6 DAYS!!!!!!!!!!! WTF!?!?!? I had one of the first orders in on the 9th and now you are telling me It's not going out till friday and you STILL charged me for over-night AND didn't adjust the price?
STRIKE 3
YOU'RE OUT!!!!!!!!!!!!!!!!!!
Monarch, you've lost a customer for life! CYA!
I ended up ordering the same card from Tigerdirect since newegg was out. It ships out monday to my non-listed on credit card shipping address for the same price as everyone fo $599 + S&H, so no price gouging from Monarch (they list the card on their site for 660 now). Thanks Tgerdirect!
-Steve