Monarchcomputers Lost My Business

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I am not sure on all the credit card terms but if a company sells you a product that breaks under 30 days and they don't take it back you should be able to do a charge back. I know most of the Visa Signature, World Mastercard and American Express cards have this. I wouldn't pay monarch just so if you have a problem in the first 30 days your can RMA it for a new one to them rather than the manufacture.
 
You can always check on the different terms and benefits that your visa or mastercard offers by calling your card company and asking about the provided extended warranty for purchases made on the card.

As for the shipping to an alternate address, I can relate, but they do that for your own good.
 
Funny, any other email I sent monarch I got no response. I send them a cancel notice on a sunday and I guess they can't wait!

Your order has been marked for cancellation. You will be issed a full
refund.
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You guys must have bad luck. I order from monarch all the time and get my items pretty quickly so... They have the best prices around for cpus anyways.
 
Monarch Computer is a great company with prices that are better than Newegg.

Go build a system at Newegg then go to Monarch Computers and build the same computer. If you build a system around $2,000 dollars ... the same computer at Monarch will be $150 - $250 cheaper.

I'm sorry about your video card problem.
 
Thank god they don't ship to an address not on your credit card...ever heard of fraud? It's very easy to add an alternative shipping address to your card.
 
Met-AL said:
Thank god they don't ship to an address not on your credit card...ever heard of fraud? It's very easy to add an alternative shipping address to your card.
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Read the thread again please. Other e-tailers ships to alternate addys. :rolleyes:
 
SixFootDuo said:
Monarch Computer is a great company with prices that are better than Newegg.

Go build a system at Newegg then go to Monarch Computers and build the same computer. If you build a system around $2,000 dollars ... the same computer at Monarch will be $150 - $250 cheaper.

I'm sorry about your video card problem.
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By the time they have shipped your stuff it better be $150-200 cheaper.


I don't like them either, a couple of my orders were screwed up and the rest took forever to ship. If they can't handle the load, then they should either increase their packing staff or reduce their inventory/sales.


Another thread:

http://www.hardforum.com/showthread.php?t=1029302
 
The thing that bothered me is that Monarch doesn't know how to appologize when they're wrong. They should say hey here is a $25 gift card. No they don't do anything and their phone people make it sound like its your fault.
 
Ockie said:
Read the thread again please. Other e-tailers ships to alternate addys. :rolleyes:
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Oh I read it, and I still say that it's a GOOD thing. If people are too lazy to call their CC company up and add a second or alternative shipping address, then their transactions should get denied.

Why make it easeir for some crook to buy crap with your card and ship it somewhere else so he can pick it up?
 
It's not about being lazy, sometimes you can't add a second address to your account depending on your credit provider. I can't on one of my cards, I can have it memo'd but if the person who answers is too lazy to read those, or the note is very far down the list, the charge might still be denied when the merchant calls.

One of the reasons that the Egg will ship to alt. addresses is that they require the CVV2 code on the back of the card for verification. The only person who has that is you, and since more often than not card fraud results in them only having the number and not the Exp. Date or the CVV2 code, they can't get very far with reputable websites.

Chase has even gone so far as to deny online casino transactions, since a lot of times fraud charges will end up there.
 
Met-AL said:
Thank god they don't ship to an address not on your credit card...ever heard of fraud? It's very easy to add an alternative shipping address to your card.
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i have never seen a company that didnt let you ship to a different address. everything i have ever ordered has a billing address form and a shipping address form. i raced bicycles for years and ordered parts from time to time in various cities. my parents have shipped me things to my address which is of course different than their billing. i have also had things shipped to various job sites. you must not get out of the house much with a ridiculous statement like that. its stupid not be able to ship to a different address other than billing. the world would come to a halt if every company made you do that. :eek:
 
benamaster said:
The thing that bothered me is that Monarch doesn't know how to appologize when they're wrong. They should say hey here is a $25 gift card. No they don't do anything and their phone people make it sound like its your fault.
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Thats just to scare people off I guess, newegg gave me just that when I didnt get my stuff in time, that left me :eek: I was like, Im not buying anywhere else now.
 
I don't know what the hell is going on with them any more. I've ordered from them a couple of times in the past, mostly because they are so close to me and they have good sale prices.

However, my last order was a complete mess, and I won't be shopping there any longer.

It's a long story, but I posted it over on ResellerRatings. Anyone thinking about ordering from there, rather than another store, might want to read it.
 
I've heard of nothing but problems with Monarch, and zipzoomfly I have had a huge problem with on an order of an ATI AIW X800XT AGP awhile back. Unless it's mwave or newegg, I generally won't order from them, bottom line is it's worth the extra 5% price difference for the good service, fast shipping, and peace of mind.
 
I find it interesting too that Monarch had already charged your card, yet they werent going to ship for 4-6 days.

From the FTC website:

In addition, many credit card issuers have policies against merchants charging a credit card account before shipment. If you think a merchant charged your account prematurely, report it to the credit card issuer. Otherwise, the credit card issuer has no way to know that the merchant is not complying with its policies.
 
Juic3 said:
Thats just to scare people off I guess, newegg gave me just that when I didnt get my stuff in time, that left me :eek: I was like, Im not buying anywhere else now.
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Exactly there was a website that had a tour of newegg's facilities and they said that they strive for same day shipment. I have ordered from mwave too, it was a great experience. The thing is if newegg makes a mistake they always make good. Monarch just is like well its the customer's fault. I won't order from them unless no one eles carries the part like the eVGA mATX motherboard.
 
I've had nothing but good experiences with them. Speedy service. No company is without its flaws and can achieve customer satisfaction 100% of the time. Sorry about your bad experience. I had an issue with Bally's Total Fitness recently, it took them a solid month to issue my refund. :(
 
Retsam said:
You guys must have bad luck. I order from monarch all the time and get my items pretty quickly so... They have the best prices around for cpus anyways.
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The best prices for CPU's? You must be joking. They quote great prices, but every time I call, they say, sorry thats on BO. We will let you know when we have it. I bought my last two Opty's from a HF person, along with my RAM. HF people are REAL and they do not BS. I agree, monarch sucks.
 
benamaster said:
The thing that bothered me is that Monarch doesn't know how to appologize when they're wrong. They should say hey here is a $25 gift card. No they don't do anything and their phone people make it sound like its your fault.
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Yep, I was never appologized to.
 
botld92z said:
I still think it's funny that people EXPECT companies to ship to an address not listed on their credit card. Are you seriously so busy that your lazy ass can't call your bank's customer service line and have an address added?

The moment yoru shit comes up missing you'll be there to charge it back to their company though.
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That's EXACTLY what I was thinking. Funny thing is, I've ordered quite a few times from Monarch and never had any problems at all except once getting a DOA retail video card and that wasn't their faul. They promptly took care of that one. I can READ that they won't ship to a non-confirmed address though. Think that might have something to do with all his troubles and my lack of problems with Monarch?? :D


benamaster said:
Newegg has a disclaimer too that says they don't guarantee same day shipping but they always have shipped the same day for me. Monarch has the same disclaimer but they really mean that they won't ever ship the same day.
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I had one order through Newegg that showed my order was in stock and they still hadn't shipped it after three business days. I cancelled it on the 4th day and ordered elsewhere. You don't see me posting here on the forums "Newegg can suck it!!" :rolleyes: I order a lot of stuff from Newegg, Chiefvalue and Monarch and here lately Newegg has given me more problems then Monarch or Chiefvalue put together. I still order from all three though (only). My days from just going through the cheapest vendor on Pricewatch are wayyyy over. :p
 
Funny what I got out of this thread.

I was always pissed that Newegg did not ship to Canada...after actually going to look, Monarch DOES ship to Canadian residents...and there's a canadian postal service shipping option ($22 shipping on a 7900GTX 512MB for example) that gaurantees no customs/brokerage fees)...I'm so fricken happy. Basically, I pay a LITTLE more for shipping then i might going through a canadian site like NCIX...but I don't pay ANY tax...holy crap.

Even though this obviously wasn't the intent of the thread, I thank you guys...for opening my eyes...no longer do I have to sit and wait for NCIX to get stock in, Monarch does have VERY nice prices on hardware (as I'm now seeing) and the canadian dollar is doing well enough that I'm not even paying that much more.

:D :D :D
 
I did the same thing! I ordered from monarch, then noticed the display that said will ship in 4-6 days! I called Monarch and was told that they were bearly registering the video cards and getting their inventory in order. So I asked them to cancel my order, was told I could not over the phone and had to email them. Emailed them to cancel, then ordered from zipzoomfly(which I love by the way, perfect experience so far). I got the EVGA 7900gt co for $300 shipped and will be arriving on Tuesday.
 
I too have had nothing but great experiences with Monarch. I've never had issues with Newegg either. you should be glad that they don't ship to alternate addresses, all it takes is somebody with a camera phone to get a shot of the front and back of your card, and it's been done, and you'll be all angry that they shipped out to a different address.

I can't defend their shipping, however with my order I recieved it half a week ahead of time. My guess is they are being bombed on orders for the new cards. Stuff goes wrong. As a person who works in a smaller manufacturing/retail setting I can say that sometimes thigns go wrong. I saw a poster commented on being on hold for 30 minutes while a service rep checked on their order. Sometimes it takes that long, maybe they had the order scanned to a different department, or it was in transit. Sometimes it takes a while to locate a job.

Remember that most of the things you'll read about companies is negative because people are venting. For every I had a horrible experience there are probably many others who have been satisfied and don't start a thread to proclaim how satisfied they are, how many threads can you remember where it was about a satisfying experience, not an exceptional or horrible one. sorry to the OP and others that didn't get what they expected.

I also love that people have tried to buy cpus multiple times because of a great price and then complain that it's on BO. the price is the reason it's on BO, not because they just feel like advertising things they don't have. Look through the local paper ads any weekday and see how many good deals listed have in fine print "no rainchecks". you don't hold companies accountable for their black friday deals, it's pretty much the same thing, a limited supply of cpus being sold for a great price.
 
Roberty said:
That's EXACTLY what I was thinking. Funny thing is, I've ordered quite a few times from Monarch and never had any problems at all except once getting a DOA retail video card and that wasn't their faul. They promptly took care of that one. I can READ that they won't ship to a non-confirmed address though. Think that might have something to do with all his troubles and my lack of problems with Monarch?? :D




I had one order through Newegg that showed my order was in stock and they still hadn't shipped it after three business days. I cancelled it on the 4th day and ordered elsewhere. You don't see me posting here on the forums "Newegg can suck it!!" :rolleyes: I order a lot of stuff from Newegg, Chiefvalue and Monarch and here lately Newegg has given me more problems then Monarch or Chiefvalue put together. I still order from all three though (only). My days from just going through the cheapest vendor on Pricewatch are wayyyy over. :p
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I for one have placed several hundred orders online and not one store has treated me the way monarch has or has screwed up my order so bad.


Please refrain in the future from generalizing people and actually reading posts about the volumes of unsatisfied customers for the delay in shipping and the crude customer relations... then you will see what is really going on. When one person has the complaint its isolated, perhaps even dozens especially when good PR and handling occured, but here are people from all over screaming bloody murder on monarchs failed attempt at moving product... and monarch did nothing but shrug their users off and not even ONCE appologized.


I did complain in another thread to a monarch rep, I have yet to see any resolve to that issue either, kinda like jumping ship when the waves gets big.
 
This thread should be locked. It was his own fault. Everyone has a sob story about every merchant out there.
 
botld92z said:
I still think it's funny that people EXPECT companies to ship to an address not listed on their credit card. Are you seriously so busy that your lazy ass can't call your bank's customer service line and have an address added?

The moment yoru shit comes up missing you'll be there to charge it back to their company though.
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i have never seen a company that didnt let you ship to a different address. i have never had to call my credit card company to add an address. everything i have ever ordered has a billing address form and a shipping address form. i raced bicycles for years and ordered parts from time to time in various cities. my parents have shipped me things to my address which is of course different than their billing. i have also had things shipped to various job sites. you must not get out of the house much with a ridiculous statement like that. its stupid not be able to ship to a different address other than billing. the world would come to a halt if every company made you do that.
 
I used to do the pricewatch thing too back in the day until I found my favorites... Monarch, Newegg, Zipzoomfly, Tigerdirect... never tried Chiefvalue.
 
Ockie said:
Please refrain in the future from generalizing people and actually reading posts about the volumes of unsatisfied customers for the delay in shipping and the crude customer relations... then you will see what is really going on. When one person has the complaint its isolated, perhaps even dozens especially when good PR and handling occured, but here are people from all over screaming bloody murder on monarchs failed attempt at moving product... and monarch did nothing but shrug their users off and not even ONCE appologized.


I did complain in another thread to a monarch rep, I have yet to see any resolve to that issue either, kinda like jumping ship when the waves gets big.
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You ever think about using Monarch's support forum?? It's got a link right on their home page and the "Monarch Support" section will be your best bet to get help or answers on an order. This thread probably really should be locked since it seems like no one here that's had problems wants to do anything except just vent. I actually got to meet a couple of the Monarch guys at the AMD Reality check in Atlanta and they were actually good people. You can actually call and talk to someone in English at Monarch!! Try that with some of the companies out there where English is (barely) a second language and your trying to get a problem fixed.

Monarch's been good to me and to be frank, I wouldn't want ANY COMPANY shipping anything to an alternate shipping address than the one on my credit card statement. More and more companies are doing this because credit card fraud is getting out of hand. It's not like it takes an act of congress to add a shipping addresss with your credit card company.
 
trek554 said:
i have also had things shipped to various job sites. you must not get out of the house much with a ridiculous statement like that. its stupid not be able to ship to a different address other than billing. the world would come to a halt if every company made you do that.
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There are definately companies in different industries that will ship to a JOB SITE.

I must not get out of the house because I don't knwo of an ever growing problem of internet credit card fraud? Way to invalidate yourself.

Do you like knowing that if someone can get a hold of a few numbers that are personal to you yourself they can ship thigns charged off YOUR credit to wherever the fuck they feel necessary? With as many people as these numbers are available to on a regular basis, it only makes sense to force you to take the 5-10 minutes and call your credit card company and add that address as an authorized address when dealing in a straight up retail environment. Because, in the end, the company is going to take the money out of Monarch or any other businesses account. They won't eat it in most cases and they're not going to make their valued customer eat it either.

People seem to think that small businesses can take the hit and it doesn't matter but in the end a fairly big loss can eat a small business alive. They're watching their ass and if people can't take it then I guess they don't need to order from there.
 
I once ordered from Monarch, but that was back when I got my 6800GT, I ordered a 2 7900GTs and other stuff in sig, and newegg has shiped both, I should recieve all items sometime this week (Before Oblivion YAY).
 
Met-AL said:
Oh I read it, and I still say that it's a GOOD thing. If people are too lazy to call their CC company up and add a second or alternative shipping address, then their transactions should get denied.

Why make it easeir for some crook to buy crap with your card and ship it somewhere else so he can pick it up?
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See, I would agree, but I can't just do that, I have an atm/debit card. I have to go ot the bank, fill out a bunch of forms, and wait for them to approve it, it's not like a regular visa card where i can just call and add it.
 
have ordered from mwave too, it was a great experience
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Ive been buying alot of stuff from mwave lately,after my ordeal with newegg on a 2400 dollar order that took 9 working days from order to recieve, itll be awhile befor i go back to the egg.mwaves is a little more expensive(on some things, not everything) but theyre service and speed are phenominal.i ordered 2 7900 gtxs on friday at 3 pm, got my confirmation and and fedex tracking # within one hr.
 
botld92z said:
There are definately companies in different industries that will ship to a JOB SITE.

I must not get out of the house because I don't knwo of an ever growing problem of internet credit card fraud? Way to invalidate yourself.

Do you like knowing that if someone can get a hold of a few numbers that are personal to you yourself they can ship thigns charged off YOUR credit to wherever the fuck they feel necessary? With as many people as these numbers are available to on a regular basis, it only makes sense to force you to take the 5-10 minutes and call your credit card company and add that address as an authorized address when dealing in a straight up retail environment. Because, in the end, the company is going to take the money out of Monarch or any other businesses account. They won't eat it in most cases and they're not going to make their valued customer eat it either.

People seem to think that small businesses can take the hit and it doesn't matter but in the end a fairly big loss can eat a small business alive. They're watching their ass and if people can't take it then I guess they don't need to order from there.
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i have probably ordered more packages in one month than you have in your lifetime. i see your point but i think its stupid to have to call everytime i needed a package delivered. i ordered stuff online all the time and never had a problem. i also worked at airborne express and ups and i can tell you i delivered to people all the time that were from out a town or at worksites. normally people dont sit at home all day and wait for packages. anyway i guess we have different views on the subject. i am just glad my credit card company and the companies i have dealt with dont have your view.
 
trek554 said:
i have probably ordered more packages in one month than you have in your lifetime. i see your point but i think its stupid to have to call everytime i needed a package delivered.
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It's a one time call to your credit card company. You tell them to add an address as a shipping or alternative address to the credit card. Just once is all it takes.
 
Met-AL said:
It's a one time call to your credit card company. You tell them to add an address as a shipping or alternative address to the credit card. Just once is all it takes.
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i was saying i didnt want to call for every differnet address. some addresses were only used once. i might have packages sent to 10 or 12 different addresses in one month. sometimes things were ordered overnight on the spot and i didnt have time to explain things to company or call my credit card company. luckily i have never had a problem.
 
trek554 said:
i was saying i didnt want to call for every differnet address. some addresses were only used once. i might have packages sent to 10 or 12 different addresses in one month. sometimes things were ordered overnight on the spot and i didnt have time to explain things to company or call my credit card company. luckily i have never had a problem.
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Yea, and thier is also the times when you order stuff for your friends without credit cards, although now I always make them pay before I order.
 
NewEGG.com

mmmmmkay!

Ive ordered thousands of dollars worth of stuff from them and never one single problem. They've got me as a customer for life!

Speaking of orders, Ive got OCZ 2GB DDR400 coming Wednesday and just last week I got a Logitech G5 from them in 2 days. Never ordered from Monarch so I really can't base an opinion on them but after looking at some of their prices, I doubt I'll ever be spending some of my hard-earned green there.
 
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