A few posts ago I mentioned that a dell rep said that the latest batch have the backlighting problem fixed and that I can go ahead with a replacement or wait for a patch online. Of course the patch is false info, and I can't believe any rep would know for sure about the problem actually being fixed. And since they mentioned a patch that then concludes they don't know what the heck the problem is.
I was past my 21 days, but if they said the latest batch of screens have it fixed and that I could do another replacement I assumed they'd send a new screen, not refurbed which happens after 21days. Well, the screen arrived at work and they called and said it has the refurb sticker on the outside.
So what was the point of them saying the latest batch is fixed and I could do a replacment if they were going to send me an old refurbed model that is probably worse. Maybe because each time you reply to an e-mail you always get someone new and they don't read everything carefully from the last e-mail. Maybe I'll get lucky, someone said they check refurbs twice for quality compared to new screens.
But if this screen is worse, the 4th screen, I'm going to put pressure on them to do something about this,.
Also, I don't care about one or two dead pixels. My current screen has two, but I never notice them so I don't care, I only would be upset about a deadpixel if I saw them everyday.
I was past my 21 days, but if they said the latest batch of screens have it fixed and that I could do another replacement I assumed they'd send a new screen, not refurbed which happens after 21days. Well, the screen arrived at work and they called and said it has the refurb sticker on the outside.
So what was the point of them saying the latest batch is fixed and I could do a replacment if they were going to send me an old refurbed model that is probably worse. Maybe because each time you reply to an e-mail you always get someone new and they don't read everything carefully from the last e-mail. Maybe I'll get lucky, someone said they check refurbs twice for quality compared to new screens.
But if this screen is worse, the 4th screen, I'm going to put pressure on them to do something about this,.
Also, I don't care about one or two dead pixels. My current screen has two, but I never notice them so I don't care, I only would be upset about a deadpixel if I saw them everyday.