LOCO LAPTOP
[H]F Junkie
- Joined
- May 4, 2006
- Messages
- 12,650
Wow. I was going to buy this with when I get my 5970 but now I will not even get near it.
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i didn't have any trouble with my chargeback. i explained the situation in detail, including product description, all of the reported cases of VGA failures, my numerous attempts to communicate with AC with no success, etc. this is i think only the second credit card dispute i've had in 25 yrs of credit card ownership, and probably the only one with this particular CC company.
Discover was fine with mine - I have to wait 30 days for them to try to resolve it with AC, after 30 days they just take the money back from AC...but I get a refund right away. Still no reply from AC....go figure. I'm gonna look into filing a complaint with the BBB as well.
Lame, they started to sell the cooler again.
Its up on the International Webshop....
To Arctic Cooling:
I cannot express how careful I was installing your cooler. I tightened the screws snug as you would any screw using a small Wiha 261/PH0x50 precision screwdriver . I put zero extra torque on the screw. There is no way that you can blame your customers for the damage your cooler has caused. I feel your company has completely brushed aside this problem and recklessly put your faulty product back on the market. There will be many more damaged 5970s as a result. I smell a class-action suite coming.
Since you obviously don't answer emails at your company, please pm me here if you would like to rectify my damaged 5970.
Dear customers
We received a few complaints about one of the two DVI ports would be just functional with an adapter after installing the Accelero Xtreme 5970. On the other side Sapphire used this cooler already several thousand times and such a malfunction was not registered.
This led us to investigate the root cause. Detailed tests and analysis showed that by fastening the screws of the original X-plate from the stock cooler too far, the sharp edges of that plate may injure the board as shown in this picture. The X-plate is bending down in the corners and is only supported by the spacers in the middle of the module.
Taking care and not over tighten screws at this point makes the installation safe. Also Screws A and B should not be over tightened. This picture below is showing the correct installation, the X-plate is paralell to the board.
Should you have further queries or comments, we are happy to support you.
ARCTIC COOLING Support Team
[email protected]
Are you going to replace our broken cards, with working cards that come pre-installed with the cooler?
That is the only option I will take. For the record your idea of support is a joke.
I waited for Arctic Cooling to come up with a solution, now that their piss poor solution is out, I've started a charge back on both Xtreme 5970 with Mastercard. Enjoy dealing with Mastercard, losing your money & future customers.
Dear customers
We received a few complaints about one of the two DVI ports would be just functional with an adapter after installing the Accelero Xtreme 5970. On the other side Sapphire used this cooler already several thousand times and such a malfunction was not registered.
This led us to investigate the root cause. Detailed tests and analysis showed that by fastening the screws of the original X-plate from the stock cooler too far, the sharp edges of that plate may injure the board as shown in this picture. The X-plate is bending down in the corners and is only supported by the spacers in the middle of the module.
...see original post for image...
Taking care and not over tighten screws at this point makes the installation safe. Also Screws A and B should not be over tightened. This picture below is showing the correct installation, the X-plate is paralell to the board.
...see original post for image...
Should you have further queries or comments, we are happy to support you.
ARCTIC COOLING Support Team
[email protected]
However if you could get some high resolution photos of the back of your card, specify of the area where AC is now claiming the damage is occurring. It could at least confirm if AC has really found the point of damage or not.
How that damage is then really occurring would still be open to debate but it would be great to know is this really is where the cards are being damaged.
ARCTIC Support, thank you for looking into this issue and identifying the root cause, I'm sure that took a lot of work. I hope it is not the position of Arctic Cooling that your customers somehow should have been able to avoid this problem without explicit directions such as those contained in your post. Below is a photo of the installation instructions I received with the cooler I purchased:
These instructions clearly state to tighten the screws to 100%.
...
More like 100% owned.
Class-action lawsuit, exhibit A. Or at least something definitive to use for CC chargeback.
Well, just look at this shot of the toxic, notice which part it does not have!
http://www.overclockersclub.com/reviews/sapphire_toxic_hd5970/images/12.htm
Regards
Fred
Well, just look at this shot of the toxic, notice which part it does not have!
http://www.overclockersclub.com/reviews/sapphire_toxic_hd5970/images/12.htm
Regards
Fred
These instructions clearly state to tighten the screws to 100%.
what the hell is "100%" anyways? that's not even a proper engineering unit for torque. how does one know when "100% torque" is reached? is it 1° before you start stripping the head ... or right before you kill your DVI ports?
fwiw, as a general rule of thumb (or when a torque tool isn't available or practical), i default to "snug plus a quarter turn".
Well, just look at this shot of the toxic, notice which part it does not have!
http://www.overclockersclub.com/reviews/sapphire_toxic_hd5970/images/12.htm
Dear customers
We received a few complaints about one of the two DVI ports would be just functional with an adapter after installing the Accelero Xtreme 5970. On the other side Sapphire used this cooler already several thousand times and such a malfunction was not registered.
This led us to investigate the root cause. Detailed tests and analysis showed that by fastening the screws of the original X-plate from the stock cooler too far, the sharp edges of that plate may injure the board as shown in this picture. The X-plate is bending down in the corners and is only supported by the spacers in the middle of the module.
Taking care and not over tighten screws at this point makes the installation safe. Also Screws A and B should not be over tightened. This picture below is showing the correct installation, the X-plate is paralell to the board.
Should you have further queries or comments, we are happy to support you.
ARCTIC COOLING Support Team
[email protected]
Wow, I don't have one of these cards but I read through the thread out of interest and man, this is ridiculous. I guess I know one company I'll be avoiding in the future. My condolences go out to all who lost their cards in this whole fiasco.
interestingly, there's one for sale on ebay right now.
http://cgi.ebay.com/NEW-ACCELERO-XT...tem&pt=LH_DefaultDomain_0&hash=item255a7724f0
looks like Microcenter no longer carries any Arctic Cooling products (nothing in their web site store or my local store). also interesting that no vendors other than Arctic Cooling have it for sale (or even pre-order). then again, maybe it just hasn't hit the channels yet.