TPCast Pre-Order?

Discussion in 'VR & Head-Mounted Displays' started by H-street, Sep 15, 2017.

  1. H-street

    H-street [H]ardness Supreme

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    Anyone have the link for the TPCast Preorder in the US? can't find it anymore.. the microsoft store lists it as Page not Found
     
  2. Cr4ckm0nk3y

    Cr4ckm0nk3y Gawd

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    I found the same thing so I went into a MS store and they could no longer pull it up. I called sales support and was told the pre-orders sold out so the page was taken down. Once the pre-orders are fulfilled and MS has actual stock to sell the page will be put back up on MS Store.

    Having dealt with MS Store in the past I will believe it when I see it.


    I am curious if anyone has ordered the TPCast off the Chinese Vive site. They had stock last night.

    TPCast site is still sold out.
     
    Last edited: Sep 19, 2017
  3. H-street

    H-street [H]ardness Supreme

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    Either this is the hottest item ever or they are having horrible supply problems
     
  4. spugm1r3

    spugm1r3 Gawd

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    I pre-ordered mine 3 weeks ago. It still shows as "processing", so I'm wondering if I'll actually get it.
     
  5. rudedog

    rudedog Gawd

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    Mine also still shows as "processing" and there is no way to contact anyone for a status. States should ship on the 25th, which is now 3 days ago
     
  6. spugm1r3

    spugm1r3 Gawd

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    Same thing today... I just spent the last 15 minutes clicking around the "Contact Support" links only to get 0 options to contact anyone. So far, ordering from the Microsoft Store has moved to "I will actively campaign against it" status. Kyle_Bennett, anyone on the forums from Microsoft to speak to this experience? I was super excited when I saw the TPCast pre-orders, now definitely feeling like somebody tossed a wet blanket on me.
     
  7. rudedog

    rudedog Gawd

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    I had to "Google" for a phone number and got 1 (877) 696-7786 - Microsoft store support.

    I'm told they are looking into it and said they have about 50-ish calls regarding the same item. They said I should get an email by mid week stating what the status is and what is happening. Granted this was after I asked to speak with a supervisor because the "level 1" rep was trying to tell me, pending order that meant I needed to place the order again.....
     
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  8. Kyle_Bennett

    Kyle_Bennett El Chingón Staff Member

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    The original date cited on that now-gone page was September 25th. My order shows to still be in processing.
     
  9. Kyle_Bennett

    Kyle_Bennett El Chingón Staff Member

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    I called MS order support twice and got hung up on both times....
     
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  10. spugm1r3

    spugm1r3 Gawd

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    Oh rad... looks like we are all in the same boat. I so want to cancel my order, but I also really want to VR wire-free. I get it if its supply issues, what I don't get is the lack of communication.
     
  11. Kyle_Bennett

    Kyle_Bennett El Chingón Staff Member

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    So I finally got through to MS about the order. They said they would call me back without 24 hours with an explanation as to what is going on with shipping the TPCast.
     
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  12. rudedog

    rudedog Gawd

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    FYI placed my order Sept 5th
     
  13. Kyle_Bennett

    Kyle_Bennett El Chingón Staff Member

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    Me too.
     
  14. rudedog

    rudedog Gawd

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  15. rudedog

    rudedog Gawd

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    Just chatted with someone at TPCAST. New release date is Mid Nov. See chat below.

    Vivian I'm sorry to tell you but as of now the release date of the TPCast Equipment in the US market was moved to the middle of November 2017. I hope this enlightens you.
    https://www.tpcastvr.com
     
  16. Kyle_Bennett

    Kyle_Bennett El Chingón Staff Member

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  17. spugm1r3

    spugm1r3 Gawd

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    Same here. I would love to see the executive slide decks rolling around the Microsoft Store team; it would be interesting to see what they think they are doing well.
     
  18. rudedog

    rudedog Gawd

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    Just received the following email saying my order has been cancelled.


    Hi James

    Please be aware that we identified an issue that caused an oversell in pre-orders for the TPCAST Wireless Adapter for HTC Vive. Unfortunately, the product is out of stock and will no longer be offering this item for purchase, this order will be cancelled by the system due to the inconvenience you will be getting a second email with a compensation soon, there is no time set for the email to be received however it will be done as soon as possible.

    Please accept our sincere apologize regarding this issue.

    With Kind Regards,

    Microsoft Store follow up support​
     
  19. Supercharged_Z06

    Supercharged_Z06 [H]ard|Gawd

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    Wow - No delaying tactic, or option to hold your order, rolling it over to be wait-listed for future fulfillment. They just flat out cancelled on you. That's harsh.
     
  20. H-street

    H-street [H]ardness Supreme

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    Tpcast has just been one been horrible launch. Lots of press early on and then nothing and they even missed their own launch day. Really makes me second guess if they are going to be in this for the long haul as a company or if the tpcast will launch and then just fade away
     
  21. Kyle_Bennett

    Kyle_Bennett El Chingón Staff Member

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    Boooooooooooooooooooooo..

    Dear Microsoft Store Customer,

    Thank you for your recent pre-order of the TPCAST Wireless Adapter for HTC VIVE from Microsoft Store. Unfortunately, this product was not available September 25th as we initially indicated. We anticipate that it will not be available until later this year. As a result, we will have to cancel your pre-order for now. Please check back at microsoftstore.com for updates on availability.

    We are sorry about the inconvenience. To help make it right, we would like to offer you a $25 gift card to spend on devices, games, apps, software, movies, and more at Microsoft Store online, on Windows, and on Xbox. Click here to redeem your gift card now.*

    If you have any questions, call us at 1-877-696-7786, and we'll be glad to help.

    Thank you for shopping at Microsoft Store.

    Sincerely,
    The Microsoft Store Team
     
  22. spugm1r3

    spugm1r3 Gawd

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    Bastards... I got the same email :(.
     
  23. DigitalGriffin

    DigitalGriffin 2[H]4U

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    I'm betting they are have ng problems getting fcc certification. That kind of bandwidth only fits in the unlicensed spectrum and can create and be subject to a lot of noise issues.
     
  24. Axehandler

    Axehandler Gawd

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    THAT EMAIL should have given you the option to WAIT for it....
     
  25. Supercharged_Z06

    Supercharged_Z06 [H]ard|Gawd

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    Well, I guess there simply isn't a lot of precedence for a short range transceiver that's pumping out that kind of bandwidth in a home consumer product. They are treading all kinds of new ground and there's probably a lot of issues to work through to include the FCC. They must have hit a pretty solid roadblock, prompting the need to cancel all orders in that they aren't going to be making product deliveries to the US any time soon.
     
  26. Spidey329

    Spidey329 [H]ardness Supreme

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    They got FCC certification back on August 3rd.

    https://fccid.io/2AL8N-TX001
     
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  27. RealBeast

    RealBeast Limp Gawd

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    Who knows, my guess would be Chinese company working with 60GHz PC related transmission -- IP issues and got a cease and desist letter from a/several US patent holders when their FCC approval came through. Working out licensing could take an indeterminate amount of time. If you look at the patents in that field, it is quite crowded so easy to infringe one without realizing it until informed unless you have an active IP department, which a Chinese company would be less likely to have.
     
  28. HeadRusch

    HeadRusch Gawd

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    "What do you mean 'long term exposure risks'......FIDDLESTICKS......we're just having yield problems..."

    [​IMG]
     
  29. Supercharged_Z06

    Supercharged_Z06 [H]ard|Gawd

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    Funny, but at the power levels involved, I seriously doubt there is anything health-wise with the TPcast to worry about. They would have surfaced long ago with all the other crap we have bouncing around in our homes/lives these days (WiFi, cellular, bluetooth, wireless chargers, radio, tv, etc.)

    It's either patent issues or production/supplier woes. Designing crap in a lab is one thing, but ramping it up to large volume production is quite another.
     
  30. spugm1r3

    spugm1r3 Gawd

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    Dear HTC,

    With all that cash you just got from Google, please buy TPCast and just integrate it.

    Thanks,
    Everyone That Ever Bought a Vive and Tripped Over Their Own Cords
     
  31. Krazy925

    Krazy925 [H]ard|Gawd

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    If it's an American IP/FCC thing couldn't we just buy them direct from China? Wouldn't this most likely make it a supply chain issue since we can't seem to buy them anywhere?

    I'm just asking before anyone gets too upset.
     
  32. rudedog

    rudedog Gawd

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    If you look at the ebay link I posted above. you can get them now for around $499 from China vs the 299 they where selling on the MS store.
     
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  33. dan1

    dan1 [H]Lite

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    Customs won’t allow it to be imported into the US and will hold and send it back. Unless they don’t inspect it and it makes it through.
     
  34. Krazy925

    Krazy925 [H]ard|Gawd

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    Isn't this similar to jerseys and a lot of the IP protected goods? Or would this create additional screening because of its electronic nature?
     
  35. dan1

    dan1 [H]Lite

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    I have no idea. Obviously, customs can’t open every box that flows through. I’ve read posts from others that ordered goods from China that didn’t have an FCC logo or meet FCC certification requirements and was sent back.
     
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  36. nwkrep82

    nwkrep82 Limp Gawd

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    I purchased my TPCast through https://world.taobao.com/ a few months ago. I received it via DHL with no issues.
     
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  37. Krazy925

    Krazy925 [H]ard|Gawd

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    Well I really only have one thing to say about that. Giggity.
     
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