How do you expect them to do this? As someone who works in the tech industry, I try my best when I deploy a change to our environment to make sure it is free of bugs and going to work as designed. 95% of the time it does, but we also have to support that change as time goes on as the environment around it may change as well, and we cannot hope to account for all of the changes that happen after this deployment. I also cannot hope to test every single scenario that my item may be subjected to, as I am time constrained in most cases. So I do my best, make sure the item is well tested and working as designed, and then I deploy it.Well if a manufacturer says its product will do something then yes the consumer has every right to expect it to work out of the box as advertised. I get the whole bug problem issue but I also expect there to be no bugs to begin with. I dont care what the product is. This is why we have such buggy things in our lives because manufacturers think we consumers wont notice or care when we do. I will give LG kudos for with sticking their product, caring about their consumer and fixing it however. I'm glad they have done that. Their commitment is commendable but it shouldn't leave the factory fully untested and working as advertised. Just my two cents.
A smart TV is 1000x more complex than a piece of code, especially when that TV supports things that have never been supported before in that capacity... it also supported something that was unreleased at the time (HDMI 2.1 devices), so the testing pool for this was severely limited. How could LG hope to predict the future on this?
I understand consumer frustration, but most consumers don't understand the extremely complex environment the these manufacturers work in. To expect a product like a Smart TV to release without bugs is to either expect it to release in a very simplified state using tech that has been proven from years past, or to, simply put, expect the impossible.