Too many bad memories O_O Lol. Firing the long term staff lost them a lot of customer's those employees had built up and garnered with relationships. Then the wasted money on internal re-branding "Fire Dog" and the new clothing line. Good use of money for those conventions lol. I was based in Customer Service / the Warehouse but would bounce to whatever they needed help in. Easy not to sell TAP when your not tracked or are the one doing the tracking hah. Not so fun to help customers have to deal with it...Former CompUSA employee here. Very true but the death in 2008 was a trigger pulled by Carlos Slim because it was steadily declining over the years, commission based sales reps got the rug pulled from them and flew out the door. Piss poor management. I mean the managers used to strongarm the shit out of customers and yell to get out of the store if they complained too much. I couldn't tell you if you sold a laptop without TAP how bad you would get grilled by management. I still got grilled when I sold bronze plans. Who the heck wanted a $500 warranty on a $900 laptop.
I remember when Fry's here in DFW bought the Incredible Universe building and made a ranch theme. Neat store but too big and too many shady employees. I've bought a number of things there but they either didnt have the models I wanted or the support was too poor to support.