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Dell U2410

I've been entertaining the idea of upgrading my monitor lately...out of curiosity, the337, is there any reason why you're getting rid of your monitor so soon? You just got it, didn't you?
 
the337 said:
they won't take my return. that sucks. anyone looking to buy a 2410?
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why do you want to return it?
If someone needs a U2410 from europe I have it at about 150 hours of work,
I sell U2410 because I have an S-PVA monitor and I prefer it for the absolutely better AG coating, assence of glow effect, deeper black and better contrast.

I don't know if this is the right section but if someone wants my monitor I can sell it for 400€, no defective pixel.
 
Vg33k said:
I've been entertaining the idea of upgrading my monitor lately...out of curiosity, the337, is there any reason why you're getting rid of your monitor so soon? You just got it, didn't you?
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yeah. i just got it. the monitor is great. i noticed no major problems. the main reason i'm selling is i think it's just out of my budget. i wanted to get it really badly but after having it for a couple of weeks i realize it wasn't worth the price to me for what i use it for. i have it listed on my FS thread with a few pics. Here is the thread. There are some pictures.
 
Sometimes you can get a great deal like this. I picked up my brand new unopened U2410 for $350 locally, in Vancouver, from an impoverished student who had overextended himself financially. Yesterday I bought a 3 month U2710 for $500 from another student. Craig's List is great for these deals. But they go fast. I hate purchasing anything that needs shipping. I need to see before I buy.

During Christmas I purchased a U2311 from Dell. They count 21 days from shipping date. It took 22 days to arrive (came by pony express). Good monitor but I didn't like the resolution. Too late to return.
 
lancelot48 said:
Sometimes you can get a great deal like this. I picked up my brand new unopened U2410 for $350 locally, in Vancouver, from an impoverished student who had overextended himself financially. Yesterday I bought a 3 month U2710 for $500 from another student. Craig's List is great for these deals. But they go fast. I hate purchasing anything that needs shipping. I need to see before I buy.

During Christmas I purchased a U2311 from Dell. They count 21 days from shipping date. It took 22 days to arrive (came by pony express). Good monitor but I didn't like the resolution. Too late to return.
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yeah. the 21 day return policy is pretty dumb. i thought it was a standard 30 otherwise i would have called earlier. when i first called it was about the 23rd day so i was SOL.
 
I finally cracked and snagged a U2410 on eBay for $309 + $38 shipping...my current monitor started acting up in the past few days
(backlight flickers when first warming up...I think it's a busted capacitor :confused:) and I've been dying for a 24" monitor for quite some time.
My friend has a HP LP2475w (by my recommendation :D) and I've been jealous ever since. I can't wait for it to show up on my doorstep!
 
My U2410 arrives today. Will be used mostly for gaming, movies and some web design and photo editing...for those purposes is there really any need to calibrate or can I use the sRGB\Gaming setting?
 
just got the monitor yesterday from Dell. it was a a03 version and judging from the box it looked like it was shipped somewhere before. Anyways I was unlucky and noticed a slight pink tint on the right hand side. It's not that pink but enough to bug me so dell is shipping another one. I didn't' want to believe the horror stories but I guess it is true about the lottery.
 
dogmeat26 said:
just got the monitor yesterday from Dell. it was a a03 version and judging from the box it looked like it was shipped somewhere before. Anyways I was unlucky and noticed a slight pink tint on the right hand side. It's not that pink but enough to bug me so dell is shipping another one. I didn't' want to believe the horror stories but I guess it is true about the lottery.
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I have a 2311, 2410 and 2711 and received all three with no problems. Maybe that's why I have no quarrel with the quality of these monitors. The much talked about "heavy AG coating" doesn't appear to bother me.

Dell has a great panel warranty although you could get a worse one. Real bummer.
 
Hello all,

I just received my U2410 (A04). The quality seems there (I guess), but I have a few questions.

(1) I have one dead pixel near the edge of the screen. From what I understand, Dell doesn't replace dead pixels only stuck ("bright") pixels, right?

(2) What Preset Mode should I use? One thing I've noticed is that some lighter blues and greys seem to wash out. For example, text in the IE web address bar is pretty light. Another example is on Google, the "videos" "images", etc. text is pretty light. Is this normal?

(3) Should the background on the Google web search homepage be white or some sort of blueish off-white? When I hook up my old Samsung TN panel, the google homepage is pretty close to white. However, the Dell reproduces the Google homepage with a touch of light grey and light blue. Is this a problem with the Dell monitor itself?

(4) The Height adjustment doesn't allow me to place the monitor high enough. Is there a good way to provide a base or something else so the monitor is higher?

(5) Do I use the Color Calibration Factory Report for anything?

I installed the drivers (A02) and it didn't seem to make a difference.

I haven't noticed any "tint" issues (I don't think).

Any other recommendations on what I should do?

I am seriously considering returning this monitor . . .
 
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You can get a replacement because of your dead pixel :).
The blue you notice on google main page might represent tinting problem, so my guess is that you should return it.

If you want a similar monitor with your u2410( as in IPS, 16:10, not the problems :D) you should try the HP zr24w or the new Asus pa246q, early reports on the asus recommend it as a nice candidate to replace your dell, but you should wait a week or two for more reviews.
 
Basically, anything that should be white has a faint blueish-grey color (such as, for example all the white on the google homepage). But, it does the blueish-grey tint uniformly and not just on part of the screen. If I crank the brightness up to 100% then it isn't as bad, but the screen is just too bright then.

Is this still the "tint" problem or perhaps a color calibration or other problem?

Edit: I've tried some online calibration sites, and I've noticed that the almost pure whites are indistinguishable. I've tried messing with a variety of contract and brightness settings, but I can't get the highest (whitest?) whites to be distinguishable without messing up the blacks.
 
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I have a u2410 that is pretty good except for some uniformity problems - on a white or grey screen, the left 6th of the screen has a very slight green tint, and the right 6th of the screen has a very slight pink tint. It's a revision A04....I thought those problems were supposed to have been fixed a while ago??

I think I might try to sell it...although I'll most certainly have to take a loss on it if I do ...
 
dusty_fox said:
I have a u2410 that is pretty good except for some uniformity problems - on a white or grey screen, the left 6th of the screen has a very slight green tint, and the right 6th of the screen has a very slight pink tint. It's a revision A04....I thought those problems were supposed to have been fixed a while ago??

I think I might try to sell it...although I'll most certainly have to take a loss on it if I do ...
Click to expand...

When did you buy it? sure it's out of warranty?
 
@dmin said:
When did you buy it? sure it's out of warranty?
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I thought that the warranty didn't cover color uniformity issues, but I could be wrong.

I bought it off of Amazon from someone who had got it from a Dell reseller around the end of 2010. He didn't register for any warranty with dell or anything...but unless Dell is pretty generous about who is and is not eligible for warranties, I think I'm out of luck with that route.
 
dusty_fox said:
I thought that the warranty didn't cover color uniformity issues, but I could be wrong.

I bought it off of Amazon from someone who had got it from a Dell reseller around the end of 2010. He didn't register for any warranty with dell or anything...but unless Dell is pretty generous about who is and is not eligible for warranties, I think I'm out of luck with that route.
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I just read this the other day on Dell's website somewhere. It was kind of hidden, but if you dig around their site you can find some info regarding the warranty.

I believe the original owner (the one who has their name on the Dell invoice) must transfer the warranty to a new owner through Dell (I believe the only way is via phone). At that time the new owner becomes eligible for the remainder of the warranty period.

It seems a bit sketchy. But, you could also try throwing up a big fit to the person on the phone and see if you can get them to do it for you.
 
It's worth it to try. You could do the not so honest thing and say the back light flickers and goes out ever so often. These panels have there perfect panel guarantee they will replace them for 1 bad pixel I'm sure it isn't that hard to convince dell to send you another one. you might as well try it.
 
@dmin said:
It's worth it to try. You could do the not so honest thing and say the back light flickers and goes out ever so often. These panels have there perfect panel guarantee they will replace them for 1 bad pixel I'm sure it isn't that hard to convince dell to send you another one. you might as well try it.
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It's actually a misleading policy. It's not "perfect panel" guarantee. It's actually a guarantee against "bright pixels" They hold the right to refuse replacement on "dead pixels."

You could use their words against them and argue that the pixels on the right side of the screen are brighter (green) than the other pixels. Maybe hitting on the keywords of bright pixels would be well enough to warrant a replacement.
 
I looked on the back of the monitor, and there is no service tag. That probably means no warranty, huh? :/

The seller on amazon that I bought it from said:
"I do not have the original invoice because I bought this monitor from a dell reseller on ebay but I have not yet registered the product and you should be eligible for the warranty directly through dell."

Was he just bullshitting me? Am I pretty much screwed? :/

edit: I'll call dell and ask who is registered with the S/N on this thing.
 
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on the left side next to usb pots there is a plastic tab that slides out and the SN I think is on that.
 
angryrat said:
I could be mistaken but I don't believe monitors come with service tags.
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You're right. A quick google confirmed this. On the phone with dell right now. They have a very obtuse phone system.

Anyone know anything about amazon marketplace returns?

Man, I can't understand a word these Dell reps are saying. Unfortunately it looks like I'll need a customer number or name in order to get any information. Damn. I didn't really expect it to be eligible for a warranty in the first place but it's still disappointing.

I bet I could still get $350-$375ish though if I tried selling it..maybe... It has no dead/stuck pixels, no banding, minimal backlight issues, etc...it's just the damn *slight* tinting on white screens that's an issue. (I'm picky though :p )
 
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My experiences with Dell Cust. Support are very long and extensive.

In my experience I have found that it is a battle of attrition. Who ever is willing to struggle the longest will win. If you stick with them long enough you can get your way.... you just have to be willing to wear them down. It's a very painful process. You will encounter 10 people named "Steve" who clearly aren't anything near American or Native Engish speakers.... but, if you endure you should come out victorious.

Find out when the panel was manufactured, and continue to stress that you have a 3 year warranty that began on the manufacturing date.
 
Well, the guy I bought it from on amazon has so far been pretty helpful. He said that he's emailed the original reseller asking for the order information.
 
Anyone know if a Dell warranty can be transferred more than once? Just in case I decide to sell this thing?

The Dell rep said that warranties can't be transferred, which is obviously not true, but I couldn't get any useful information out of the conversation. (I swear, they have the most piss-poor customer service I've ever encountered) Anyone else have experience with this?
 
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angryrat said:
My experiences with Dell Cust. Support are very long and extensive.

In my experience I have found that it is a battle of attrition. Who ever is willing to struggle the longest will win. If you stick with them long enough you can get your way.... you just have to be willing to wear them down. It's a very painful process. You will encounter 10 people named "Steve" who clearly aren't anything near American or Native Engish speakers.... but, if you endure you should come out victorious.

Find out when the panel was manufactured, and continue to stress that you have a 3 year warranty that began on the manufacturing date.
Click to expand...

You must have called a wrong number though. My experience was a blast.

1. Called them on thu
2. Had a brand new monitor on fri
 
I tried searching but didn't find any references to the issue here and found a brief mention of the problem on Dell's support forums.

Normally I leave my u2410 powered up and let it go into sleep mode when I power the PC off.

Last night I powered the monitor off using the power button. Now it won't power back on. I've had this problem once before. The last time this happened removing the power cord, waiting about 10 seconds, then plugging it back in allowed me to turn the monitor back on.

That didn't work this time. I tried leaving it unplugged for an hour and no luck. So I unplugged the power, USB, and DVI cables and let the monitor sit overnight. This morning it still won't power on.

Any other suggestions or do I now try to deal with Dell's warranty replacement? It was purchased back in September of 09. It has always been plugged into a SmartUPS 1500 so I doubt a power issue has taken its toll on the monitor or power supply.

I'm keeping my fingers crossed that when I get home from work today it will power on... but part of me says I should exchange it now because the next time this happens will be after the warranty expires.

Thanks in advance...
 
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I managed to get dell to send me a replacement even though I didn't originally make the order. I'll probably spend the next month or so going through refurbs that all have problems, but I figure that eventually I'll end up with one that:

1)has no dead/stuck pixels
2)has no serious backlight problems
3)has no color uniformity problems.

The one I have now has #3. I told them that the right side of the screen is darker than the left side (which is true on white screens), and that's all it took (technical issues-wise) to get them to send me a replacement.

With the "pixel perfect" guarantee, does that mean I can send back any replacements that have dead pixels?
 
dusty_fox said:
With the "pixel perfect" guarantee, does that mean I can send back any replacements that have dead pixels?
Click to expand...

from what I understand its pixels that are stuck white not off, but they don't know that over the phone.
 
@dmin said:
from what I understand its pixels that are stuck white not off, but they don't know that over the phone.
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It sounds like it shouldn't be too hard to get them to take one with dead pixels back. The one that is getting replaced has color uniformity issues, and they aren't supposed to cover that either. I just hope I won't have to go through too many replacements before I get a good one.
 
The replacement is in, and it has no dead pixels or anything. I got it the next day, and it looks like it might even be a new unit rather than a refurb. I still need to do more comparing, but I *think* that whatever slight darkening on the right side that the original had is not present here.

It's still not perfect in this test, although again I still think it is probably better than the original.

Time for more tests...

Also, one thing I've noticed, playing with two of these at the same time....the majority (but not all) of what i thought was a green/pink gradient problem before is actually a problem with viewing angles. Instead of having both edges go uniformly dark or light as you move closer to the monitor, one side will go green and the other will go pink!
 
dusty_fox said:
The replacement is in, and it has no dead pixels or anything. I got it the next day, and it looks like it might even be a new unit rather than a refurb.
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Just an FYI: There will be a green sticker on the bottom of the screen bezel if its a refurbed.
 
dusty_fox said:
Also, one thing I've noticed, playing with two of these at the same time....the majority (but not all) of what i thought was a green/pink gradient problem before is actually a problem with viewing angles. Instead of having both edges go uniformly dark or light as you move closer to the monitor, one side will go green and the other will go pink!
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Yep, that's right :) And it's likely to be emphasized by the wide gamut of the U2410 which already makes the reds "more red" and greens "more green". I also wonder if the thick anti-glare coating of the U2410 doesn't also play its small part in making the effect more noticeable too.

Not to be confused with a "proper" tint issue though. Those are much more prominent regardless of viewing angles. But every U2410 (and probably most IPS panels) will display this colour shift issue to some degree as, like you've pointed out, it's actually related to the viewing angle.
 
What modes do you guys like to use for just normal computing? srgb? argb? I'm not a professional photographer, artist, etc. by any means so I'm not too familiar with it all except that in terms of color space size with biggest on the right, it would go:

srgb-->argb--->wide gamut modes

Is that right? Srgb looks pretty good on this monitor, albeit just a bit "brownish". Although, every time I've used srgb on a computer monitor it has looked brownish to me. Maybe I'm used to "wrong" colors.

I do notice some minor color variation on this display, unfortunately. Am I right in assuming that nearly all of the u2410's have (at least very minor) color uniformity issues?
 
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dusty_fox said:
I'm not too familiar with it all except that in terms of color space size with biggest on the right, it would go:
srgb-->argb--->wide gamut modes

Is that right?
Click to expand...
Yes. If you install the Dell drivers it will also install the U2410 ICM file, and that allows you to emulate both sRGB and Adobe colour spaces from within colour managed apps in a wide gamut mode. So you can, for example, use a wide gamut mode, but still have Firefox render any untagged image content (the vast majority) as sRGB, and still render tagged aRGB as Adobe, and have them display (roughly) correctly within that wide gamut mode. There are snags to using the wide gamut modes though (briefly, they don't use a 2.2 gamma curve, and place obstacles in the way of calibrating them as effectively as the factory sRGB and Adobe modes) which you can learn about if you search this thread.

I do notice some minor color variation on this display, unfortunately. Am I right in assuming that nearly all of the u2410's have (at least very minor) color uniformity issues?
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I'm not sure about "nearly all", but a large percentage, yes. I have a U2410 which is, pretty much, entirely free of the issue - but 2 out of the five screens I had suffered the problem. It's unfair to place the blame at only the U2410's door though. The real issue is LG's IPS panel manufacturing process. The problems are simply more obvious in the U2410's case probably because the wide gamut magnifies the issue. So other IPS displays will have the exact same issues to varying degrees. The only way to really "fix" it is to place corrective circuitry inside the panel to compensate for the imperfections in the panel making process (Which Eizo use with "DUE" and NEC use with "Colorcomp"). I don't regard such flaws as acceptable on premium panels though, and hope that Dell will place corrective circuitry on their future "premium" panels to correct for the problem..
 
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