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I'm getting this too. Boy...this entire process is starting to be a lesson in frustration.
Or patience. It seems to be in short supply, like the motherboards. Not a personal comment to you.
Server Error in '/notice' Application.
--------------------------------------------------------------------------------
Runtime Error
Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.
Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".
<!-- Web.Config Configuration File -->
<configuration>
<system.web>
<customErrors mode="Off"/>
</system.web>
</configuration>
Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.
<!-- Web.Config Configuration File -->
<configuration>
<system.web>
<customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/>
</system.web>
</configuration>
Just spoke to a rep on the phone.
he said the server is not down and the link is not broken.
Its just a matter of too much traffic and he recommended to try again tomorrow.
This is roookie hour from a company I trusted. Fax CC info in? Are you kidding me? They have made it just about as difficult as possible to create an RMA. Totally weak.
Who cares if it's collected on paper? Are people that averse to paper?
What about, thanks Asus for allowing cross shipping and being one of the first (if not the first) mobo manufacturer to start offering this.
It's very unlikely Asus (or any manufacturer) is prepared for such a mass recall, so they have to whip up a web presence very quickly and rather than spending weeks trying to work out the kinks, they want to make it available as soon as possible to you.
I swear, the level of maturity on this site amazes me. I'm surprised Gary still visits here with all the vitriol continuously directed at his company and the work.
I'd like to publicly acknowledge the hard work put into supporting us and give my thanks to the Asus team that has come to this forum to help. I'm sure there are many who feel like me.
There may very well be issues with the Pro, but I have the Deluxe and it's been smooth sailing. Here is how it looks from my end:
1) Bought P8P67 Deluxe and built my system
2) Discovered ASUS support on this site and started following thread
3) Learned about Cougar Point chipset flaw but was not affected in the short term
4) Waited for resolution
5) Continued to enjoy my fully functional system (and it's kickass!)
6) Got a notice the RMA will proceed earlier than expected (remember April?)
7) Can wait a week or two for the new board as anyway see (5) and I also have a life and better things to do than worry about whether I rebuild my system next week or next month.
I have some questions.
2. Is the exchange for the brand new board in retail package or just a new bare board?
Just in case any of you guys don't use an MC or Visa card Asus does not take Amex. Not only that using any credit card may result with a 'hold' placed on that card leaving that card unusable until they receive the motherboard back. So using an ATM debit Visa card would be a bad idea...
Not good!
It is common practice to place a hold on the CC for the retail cost of the replacement item, so this doesn't bother me. If this won't work for a person, said person should use the other option (ship board back, await new board). After all, they need assurance that they will receive the old board back.
The guy said something like depending upon your financial institution your whole account could be put on hold. Maybe I misunderstood him...
I seriously doubt that, but you never know. Lots of different types of CC out there today. Personally, I'm not worrying about that. The hold won't last long anyway.
Not only that using any credit card may result with a 'hold' placed on that card leaving that card unusable until they receive the motherboard back.
Ummmm...that's not how a hold on a CC works, dude. The hold is just to ensure that you return the old motherboard. It won't prevent you from using the card (unless, of course, your available credit was the same as the amount of the hold...in which case, you may have bigger problems... ;-)
No thats not what they said. The guy I spoke to said anythings possible but it all depends on the financial institution. So its up to the bank. I don't know. Just reporting what was said, but your probably right.
Dear customer,
All issues with the credit card form are fixed.