ASUS RMA is up

The Mac

Supreme [H]ardness
Joined
Feb 14, 2011
Messages
4,492
Just got the email from ASUS that the boards are ready for RMA.

everything is file until i try to print the CC authorization form for advanced RMA, and it says i dont have access to that page!!!

lol

anyone else have any better luck?
 

PurduEE

BIOSonic Man
Joined
Oct 9, 2000
Messages
1,513
Just got the email from ASUS that the boards are ready for RMA.

everything is file until i try to print the CC authorization form for advanced RMA, and it says i dont have access to that page!!!

lol

anyone else have any better luck?
same problem.
 

The Mac

Supreme [H]ardness
Joined
Feb 14, 2011
Messages
4,492
perhaps the server is getting a serious beat-down from the traffic.....
 

Hostile

Gawd
Joined
Feb 24, 2004
Messages
687
Just got my email too. I'm sure their web server is getting molested by a few hundred thousand frothy-mouthed nerds.
 

apehangers

Limp Gawd
Joined
Jan 20, 2011
Messages
209
perhaps the server is getting a serious beat-down from the traffic.....
Perhaps, but I would expect a different message if that was the case. I think someone created the page/document but didn't get the message to permit access starting today.
 
Joined
Aug 3, 2006
Messages
651
yah same here, no access to that page. i emailed asus about it. says 'form received' - in progress. uh..no
 

G_Sup

Limp Gawd
Joined
Jan 31, 2005
Messages
300
Same here....no access. I'm a bit surprised that in this day and age they don't have online CC authorization form as opposed to scanning or faxing the info in.
 

PurduEE

BIOSonic Man
Joined
Oct 9, 2000
Messages
1,513
Perhaps, but I would expect a different message if that was the case. I think someone created the page/document but didn't get the message to permit access starting today.
yep. This link appears to just connect to a standard form. It's not the kind of thing I would expect to crash in the face of lots of accesses. It is the sort of thing that commonly gets messed up since the person changing the code has access rights that a web user does not and therefore, they don't appreciate that there is an access problem.
 

qtbrye

n00b
Joined
Feb 6, 2011
Messages
13
I received the e-mail too, but I'm still debating whether it's worth pulling off everything to send the board back.

I'll be very curious to know how many people end up returning their boards.
 

TimKLL

Weaksauce
Joined
Dec 12, 2005
Messages
80
Same deal on the "You do not have access to this page!" Tried it with two different browsers on both a Mac and a Win7-PC with same result.
 

baedyn

n00b
Joined
Jul 29, 2009
Messages
18
I just got through to phone support for the "You do not have access to this page!" error. Guy took down a bunch of my information and hung up. Errrrrr...
 

ppo

n00b
Joined
Jan 20, 2011
Messages
37
Intel flaw, Asus flaw, UEFI flaw, Sleep flaw...
Gee......#?+``
 

davidm71

[H]ard|Gawd
Joined
Feb 11, 2004
Messages
1,516
Its not working for me too! Not only that their email address gets refused my mail server...

Guess will wait a day and try again.
 

baedyn

n00b
Joined
Jul 29, 2009
Messages
18
I just got through to them again. This next guy told me that "they made a mistake sending the email out early" and that "the website should be up at about 5:45 ( in 10 more minutes his time) and the credit card page should be functioning at that point".
 

apehangers

Limp Gawd
Joined
Jan 20, 2011
Messages
209
I just got through to them again. This next guy told me that "they made a mistake sending the email out early" and that "the website should be up at about 5:45 ( in 10 more minutes his time) and the credit card page should be functioning at that point".
I got pretty much the same message, 15-30 minutes it should be working. They did say they were being inundated with calls about this at the moment.
 

DooKey

[H]F Junkie
Joined
Apr 25, 2001
Messages
8,726
LOL, I knew if I checked here about this error you guys would be all over it. Same issue I'm having.
 

gte206w

n00b
Joined
May 9, 2008
Messages
15
The links in their original form had a field for Case ID which was empty, causing the error we all were getting. It is now fixed with the field appropriately populated. I've already printed my form and faxed it in, hopefully steps 2-3 complete quickly! :D
 

DooKey

[H]F Junkie
Joined
Apr 25, 2001
Messages
8,726
The links in their original form had a field for Case ID which was empty, causing the error we all were getting. It is now fixed with the field appropriately populated. I've already printed my form and faxed it in, hopefully steps 2-3 complete quickly! :D
I tried to redo the advance RMA from scratch and I still don't have a Case ID and am still getting the error when trying to get the credit card authorization form.
 

DooKey

[H]F Junkie
Joined
Apr 25, 2001
Messages
8,726
I think I'm going to go with the Newegg return and just order an MSI board instead since Asus can't get their crap together.
 

The Mac

Supreme [H]ardness
Joined
Feb 14, 2011
Messages
4,492
rats, now i get "Due to heavy traffic, our site is currently unavailable, please try again later.
We apologize for any inconvenience this may cause."

lol
 

bobbagels

Weaksauce
Joined
Feb 6, 2011
Messages
102
Same here

Due to heavy traffic, our site is currently unavailable, please try again later.
We apologize for any inconvenience this may cause.

I got a question.

Should I try to RMA at the asus site or through NewEgg (bought it from newegg)
 

apehangers

Limp Gawd
Joined
Jan 20, 2011
Messages
209
I must have made it in before all the traffic. Was able to get to the form, filled it out and emailed it back.
 

Mindflux

Limp Gawd
Joined
Feb 5, 2011
Messages
251
Same here

Due to heavy traffic, our site is currently unavailable, please try again later.
We apologize for any inconvenience this may cause.

I got a question.

Should I try to RMA at the asus site or through NewEgg (bought it from newegg)

maybe ASUS' server is running on busted SB boards.
 

pclov3r

Limp Gawd
Joined
Feb 14, 2010
Messages
441
Due to heavy traffic, our site is currently unavailable, please try again later.
We apologize for any inconvenience this may cause.

Same as well for me
 

hoonu

n00b
Joined
Jun 8, 2010
Messages
34
Honestly... I would prefer Fry's handle it so I dont have mail anything but at least this option exists. I called Fry's yesterday and they didnt have any new stock (not surprised). I'm hoping they get some in by the end of the week.
 

Filch

n00b
Joined
Jan 27, 2011
Messages
10
This thing still isn't working. My RMA and case number field are blank, can't access Credit Card auth.
 

paesan

n00b
Joined
Jan 28, 2011
Messages
63
I replied to the mail and got the access to fill out the RMA form and emailed it to them. I have now recieved a case number and am waiting for the RMA number. I would suggest that everyone be patient. I chose the cross shipment method.
 

wingfat

Weaksauce
Joined
May 13, 2010
Messages
115
Asus email received at @ 4:30PM EST. I went to website to get credit form for advanced replacement at @ At 6:00pm . Emailed form back to ASUS (done twice- first came back as permanent failure). Done..

Site must be getting hammered.... Be patient... We've already had these boards for weeks/months...
 

AQ_OC

2[H]4U
Joined
Jan 23, 2011
Messages
2,131
This thing still isn't working. My RMA and case number field are blank, can't access Credit Card auth.
I'm getting this too. Boy...this entire process is starting to be a lesson in frustration.
 
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