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  • Tickets: T2106220012, T2108160014, T2109090009
    First replacement card was a RX-470, it worked well for about two months, then completely died. Just got its replacement RX-470 yesterday. DOA no video.
    Can you help me get a replacement card? Can I move to at least a RX-570 or some diff model?
    Hi, i have a old Ghost XFX R7850 that the fan baring has gone bad is there a way to still get a fan replacement for this? want to keep it alive as i cant afford a new video card right now even old cards are in the 600 to 900 range. >_<!!
    We probably dont have stock on this older model, but there are plenty of $30 solutions that should work. Artic Accelero L2 Plus used to be a good solution
    Hey, I’ve got an R9 280X DD going in for its first RMA... I’ve been concerned about what I’m going to get back. I saw someone else on here say it was a 5 series, any thoughts?
    My XFX R9 390x has died. Black screens after light load (PC carries on running)
    Just wondering if it has life time warrenty?
    Its 5 years old, not registered with you guys but I do have a recipe from Scan UK, and I've reseated the heat sink a couple of months ago in an effort to fix it.
    Here is a link to the issues I've had: https://hardforum.com/threads/fxf-r9-390x-crashing.1988310/
    Thanks :)

    10/4/2019 10:51:24 AM T1910040004 P1-650B-BEFX Q8I000559 1104 T 10/22/2019 1:40:51 AM

    not happy at all with your RMA support.

    I have been a loyal customer of XFX for over 10 years because of your great customer service, I reported that my xfx rx 580 burned up 9/28/2019. Now I have not received RMA and last message from a rep on 10/7/2019 said someone will be contacting me. Card burned up smells like burning electronics. Card is still under warranty and I don't understand why it’s taking so long for RMA. Please help ticket T1909280004
    Hello, it's been a bit since you were active but I could use some help with a ticket. T1909060005 is my support ticket number. If you could assist that would great!
    I have the following problem in two vgas:
    The fans do not spin, I already tried to remove and clean and it does not work, regardless of the temperature of the vga, it happened in two vgas that I have here.
    I already opened 2 tickets and they did not work, I need to run the rma.
    Ticket: T1708020015 and T1708020014
    Does XFX honor their 5 year warranty here in ASIA, Philippines.
    While gaming the display turned off then I smelt something burnt. It's coming from the 2x PCI-E leads (XFX PRO750w Core Ed)
    The Product registration page refuses to accept the serial #
    I can send you a link for the photo of my PSU and it's Box with the Serial code on it. Along with the Receipt that I bought the unit from a local retailer on July 5, 2013
    Hello, We're sorry you are having trouble. Unfortunately, i dont manage the ASIA region, but its worth a try. What is the serial # and part #? ill take a look. email us at [email protected]
    XFX Radeon 7850 GHOST thermal Fan-
    Are you still able to help with a replacement fan for the xfx radeon 7850 or radeon 7800 series.
    The fan seizes and when it does work it sounds like a lawnmower. I think the bearing is gone in them.
    Your help would be appreciated
    Saw your comments in the ad below:
    definitely want to use xfxsupport.com for parts request. We still do them for this model, but they're extremely rare. If its out of warranty, you made need to get a 3rd party cooler like an Artic Accelero L2 Plus
    When navigating the XFX RMA process, what does "Rej Qty:" mean?

    My RMA number is XNAR90290.

    I downloaded the test report and it says my card was tested yesterday and it appears that it was found to be faulty.

    Not knowing how this process works is stressful. My 270X is an unimpressive card, but its my unimpressive card and I miss it.
    Hello, my RMA was delivered yesterday on Wednesday and looking at the XFX site it says "Rej Qty 1" when looking up the RMA ticket. Does that mean its been rejected? The GPU has a broken fan that falls out. My RMA number is XNAR90004. Please give me an update on the situation. Thank you.
    Hi! I'm liquid cooling my GPU using either the NZXT Kraken G10 bracket, or the Corsair HG10 A1 bracket. Do you happen to know if the HG10 fits on the XFX R9 290 DD edition? Corsair says the HG10 fits on the Black Edition, but I don't have any good information regarding fitting on the NON-black edition double dissipation R9 290.
    HI i just saw and 7 months old post on reddit regarding what to do in case of no actual contact with xfx support...
    If i can still find help in your persona please let me know ill be awaiting response
    lol which post? did you make a ticket at xfxsupport.com? pm me your ticket # and ill take a look
    I need to RMA an XFX 290x Double Dissipation graphics card, having trouble using XFXSupport.com, with serial, can you advise?
    Hi there we spoke a few days ago regarding my cards rma I just received a message saying that they weren't able to find any issues with the card that doesn't seem right to me because I was able to replicate this issue with two different systems. The card that I have now has been running all week with no issues. I can't reply to my ticket either because I get this

    errorDescription: ASP.NET has detected data in the request that is potentially dangerous because it might include HTML markup or script. The data might represent an attempt to compromise the security of your application.

    Any help?
    Hi pal, the RMA that you help me now says completed, i asume its being shipped back this week?, the rma number is XNAQ60277
    Hi XFXSupport, i send an RMA but says inbound on status and was delivered on 08/31/2015 by dhl tracking number 3218638290, the rma case number is XNAQ60277, it was send from Venezuela but the return address is in USA. Can you check it?, thanks for your help
    hi XFXsupport, can you help me out? I Can't find free games from Best Buy XFX AMD Radeon 260x
    So yeah, I bought one of these and have all the codes and everything.. and I tried registering my card on xfxsupport.com and I get this error message there.

    Your product is not eligible for any XFX game promotion at the moment. Please check with the place of purchase for promotions provided directly from AMD.

    But everything says that I'm supposed to go through XFX. Best Buy told me as well. I submitted a support ticket and hopefully they'll get back to me soon. Am I doing something wrong? I'm supposed to get 3 free games for this card.

    Hey XFXSupport,
    I bought a Radeon R9 270X at best buy 2-3 weeks ago and I am still confused how I get my free games as advertised on the box. My Personal Activation Code on xfxsupport.com says "Your product is not eligible for any XFX game promotion at the moment. Please check with the place of purchase for promotions provided directly from AMD." I went to Best Buy and they didn't have any codes. I've checked my email also, but no codes. I've contacted AMD and XFX and no one has a clue. I've registered my products on both websites already. I can't get a redemption code because it says I'm not eligible. I've had multiple customer support representatives tell me that I get different things. One said I get the game dirt rally, one said battlefield 4, but on the box it says ruby rewards worth 4 games. This promotion is really unorganized. Please help.
    Hello, I need help with my graphic card, it was having shutters and causes computer to crash..i checked everything including reinstalled windows/driver twice...no go.. Im running an old 5750 right now with my computer without problem... Can you please help me with RMA, i have a ticket open but the rep stopped responding after asking me a few questions since 8/12. Thanks

    Edit..this is the thread

    Edit No.2... this is the ticket number T1508110024
    My RMA is failing and Its been way to early.
    I do not know whats going on but It artifacts horribly when I play ESO and even managed to do so after a reboot and DDUing the drivers and installing the latest from AMDs site.
    I apologize for this message, but I am at a lost to whom else to contact about this. Almost 7 weeks ago I sent in my 260 Gold reward from a Best buy R7 260X. My promotion status is still &#8220;processing&#8221;.
    Is there anything I can do to expedite the process? Or could you direct me to an email address that could help. I can provide any addition information if needed.
    I thank you for your time,

    I bought an XFX R7-265A-CNF4 card on December 22, 2014 and received it on Jan 16, 2015. Every marking on the box and stickers indicated that this is a CNF4 variant, but the box stated that it has Ghost Thermar 1.0 cooler. I searched xfx website and found, that this 1.0 cooling is on CNJ4 models.

    I open up an antistatic bag and see a card with stickers of CNF4 and a cooling solution from CNJ4 - the Ghost thermal 1.0, not 2.0.

    Hoe is that possible? Serial number indicates that this is a CNF4, which I did pay for, but instead I got a CNJ4 model.

    How can we solve this problem? It's a pretty unique case.
    Is it possible to receive a ghost 2.0 cooler from you and install it manually? I don't really care about warranty support.

    Best regards,
    Dr. Sergejs Babikovs
    Hi, I bought an r9 270x from Best Buy and it said it was eligible for the Radeon Rewards program. I apparently need a Personal Activation Code to redeem the reward, but I can't seem to find any code like that on the box or on any cards inside. Others have said that they found theirs in a door hanger or a warranty card inside the box, but my gpu didn't come with either. Thanks for your time.
    Hello, I bought a graphic card yesterday and got a warranty card with a redeem code, but I think the personal activation code is shorter than it is supposed to be. Can you help me with this problem? Thnk you
    Hi, I recently bought a R9 270, and I`m getting the same message (Sorry, your product is not subject to XFX game promotion.) when I try to redeem my code at XFX support site. I wonder you can help me too.

    Thanks in advance.
    I saw in a thread here that you are able to help with xfx video cards purchased from tigerdirect that did not come with a game offer code. I purchased an r9 290x recently and TG insists that the game voucher is to come from you, not them. Could you help me?

    Awesome card! I can run Tomb Raider at ultimate settings at 60 fps vsync. Cool as can be!

    Thanks, I really appreciate it.
    Hi I have an opent ticket for RMA on a faulty r9 290 seven days ago, but Havent received any answer at all by now. Can you PLEASE have a look at it, my ticket number is: #T1312190025

    Thanks a lot in advance!!


    Let me know ASAP

    Hi I was trying to RMA my video card but I ran into a snag. The one y'all r showing is my old card that I RMA several years ago. I asked this question on the support ticket after I received a RMA number but y'all response take way longer than it should. I haven't sent the card yet cause I am waiting on a reply from yall and I really don't have the money to waste on shipping the card for it to get turned down. Ticket # T1404130026
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