Search results

Yep, sorry about the delays. I'm all over it. Everything looks good, RMA incoming Mark at XFX

Overclocking doesnt void your warranty in N. America

Hey Guys, Mark here... Still here, just less involved in daily social media now, i'm doing more big picture stuff at the moment. The Lifetime warranty is 100% still in tact with all Lifetime warranty cards... I personally RMA 20-50 4+ year old cards a week... The particular serial # in...

ill try to get an official comment from Erik, let me get back to you

Thank you for the review. Without shilling for XFX, i want to point something out. Its nice to see a piece of technology, The Polaris, pushed to its full potential, and to see what the final offering yields. I've always been a fan of the Champion products in any product line and i'm really...

XFX is a division of PINE Technology Holdings Limited. We try to stick to the XFX brand in N. America region, so you rarely see it unless you go hunting for it.

random crashing under 2d or light 3d load isn't a known issue. Sounds like some instability in your build. Try swapping video cards to confirm my suspcision, or have it RMA'd to be tested here.

standing by for ticket #

Reporting in at the last second of the day. If you're still having trouble, shoot me a pm

Congrats Bal3wolf! 1 in thousands

Could this thread be editted to remove this old address? Customers still google xfx address and somehow click this and send it to the old address instead of the address in big bold letters... and our address is changing again soon.

Can confirm our RMA system 2 weeks ago filled out its quota on RMA outgoing, causing the system to not send tracking info or updates. It was fixed this morning and shouldn't cause us anymore trouble moving forward. Sorry for the confusion.

Hey Nibelsnarfabarf , i can help you out. What is your ticket @?

Rej Quantity is an internal server value and it shouldn't be visible to end users... i've petitioned multiple times to have it removed, but they ignore me. Im talking to you JACK. i hope you read this... 3 years ive been asking

Yep, we're offering anyone with a 470 or 480 DD a free set to review and enjoy. If you have one, let me know and ill set you up

doh, missed this thread. always feel free to message me if i miss anything. Thanks

heres a video of me not getting my fingers cut off playing with them.

Thanks for the post and all the love. For anyone that doesnt know, we've been here at hardforum for 10 years, Today. Its been an honor supporting our community, as members of it long before we worked in it, we truly do want to make sure we treat it as good as we hope it treats us.

If you're still having trouble and its failing the paperclip test. make a ticket at xfxsupport.com and ill take a look and proceed with RMA servicing if possible. Mark at XFX

The official announcement is coming soon, i just got some email stating exactly what we're getting. Details should be out in a few weeks

True. I am far more lenient and biased towards active members of our community. Also, I like turning bad press into good press.

Not yet, ive heard rumors we're changing it up again though.

Thanks everyone for the support to myself and XFX.. We do make great efforts to keep our community well taken care of. Ultimately, I too am apart of this community and go above and beyond whenever I can in the hopes that some day, someone may do the same for me. As far as this case is...

Sorry friends. Im buried in work over here. Training a new guy, all kinds of new projects, its madness. Hey Josh. Sorry about your RMA Woes. Ill PM you for your ticket # and see if we cant get Newegg to help us out. primetime Rvenger - Thank you for the tags. Also, RMA's in NA are far...

Yeah Portugal will be out of my control. I have been told most RMA's are done at the local levels by the retailer for the manufacturer to protect consumers. I would assume its the same way. Did you persist with the store who sold you it?

Six years ago the warranty was denied because the registration wasn't completed? the data loss occured two years ago during a server migration, the previous system was the original and would have correctly stored it. Have you made a new ticket at xfxsupport.com? if you can produce some kind...

Hey OP, What country are you in? if youre in North or South America, we RMA direct from the U.S. Youre not responsible for anything after it arrives here. Other regions may vary, let me know. " "losing" several of my product registrations (not all at once either) and claiming I never...

Hey@htphm, Shoot me a PM of the ticket # and ill get you squared away. Hardforum definately gets a priority in customer support, mostly because i frequent the forums and community boards before visiting support tickets, so community stuff gets responses within 24 hours, while ticket responses...

Hello, Do you see it hitting the correct clock speeds in Valley or Heaven Benchmarks? at 1080p, FO4 should put the card under 100% load. What are you using to observe the speeds? GPU-Z?

Hello, It could be the fan failing or the fan controller, either way our warranty covers it. If you'd like to have it replaced under warranty, please visit xfxsupport.com and create a support ticket. Shoot me the ticket # here at [H] and ill get your replacement/RMA setup. Thank you

Hello, We're sorry you are having issues with your new 380. If you prefer to RMA through us here at XFX, you can do that as well. I will personally handle the case. Food for thought: This is a Post Artifacts case. its not often you can successfully load windows with a card that exhibits...

We monitor the forums a few times a day, we hear your ideas and we're not ignoring them. Unfortunately, there are no plans to re implement any such thing, nor do i foresee one coming soon.

Hello, We're sorry for the confusion. Unfortunately, one of our oldest senior techs and head of the RMA department had a stroke Monday morning, during the episode, a handful of cards paperwork was misplaced, then a day or two later, we found it all after we realized he was mentality out-of-it...

And a very well maintained GPU too. I handle alot of them, i know a well cared for card when i see one. gpu specs, - http://www.newegg.com/Product/Product.aspx?Item=N82E16814150656

Most likely a Radeon equivalent. We only replace with Nvidia units if someone insists, then we have to dig into the vault.

If someone buys these, ill manually add lifetime warranties to the next owner. Keep the paypal receipt for reference. Good luck in the competition XFX Support