AlphaAtlas
[H]ard|Gawd
- Joined
- Mar 3, 2018
- Messages
- 1,713
Last month, users started reporting issues related to the HTC Vive's Wireless adapter on systems with Ryzen CPUs. Those reports started piling up in a Vive community thread, and last Friday, the company officially acknowledged the issue and said they are looking into it. The incompatibility doesn't appear to be universal, as Kyle says his wireless adapter (mostly) works on his Threadripper rig on an MSI X399 MEG motherboard, and other users are reporting problem free experiences. But in the meantime, Vive says they're honoring Ryzen-related returns outside their typical return windows.
We have seen and are actively looking into multiple reports of Ryzen incompatibility with Vive Wireless Adapter. Our current data shows this is occurring with a subset of Ryzen-based PCs. Our investigation will take time as we are working with multiple component manufacturers to identify the root cause. We will update the community as we learn more. In the near term, we are updating our specifications to show that certain Ryzen PCs have a compatibility issue. In addition, starting, 11/19, our customer service agents will honor Ryzen-related returns from our retail partners and vive.com outside of typical return windows.
We have seen and are actively looking into multiple reports of Ryzen incompatibility with Vive Wireless Adapter. Our current data shows this is occurring with a subset of Ryzen-based PCs. Our investigation will take time as we are working with multiple component manufacturers to identify the root cause. We will update the community as we learn more. In the near term, we are updating our specifications to show that certain Ryzen PCs have a compatibility issue. In addition, starting, 11/19, our customer service agents will honor Ryzen-related returns from our retail partners and vive.com outside of typical return windows.
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