He's stroking his own ego the whole time. The crap about "id burn everything I own" is like some dumbass 12 year old. I bet when he was writing the whole thing he was imagining himself on a white horse. Oh and read what fail said too. It's all publicity crap under the guise of heroic actions so people worship this guy and his wonderous replying to one of the vast number of companies with bad customer service. This isn't some unsual incident, but he's spinning it into some epic for all the fan's.
Have you EVER read Mike's posts? He's never subtle and never what you would call mild with his opinions. Seriously what the holy fuck people? Paul was a total douchebag and deserved to lose his job. Period. There is not a single fucking thing that should be said to defend him. I don't care what a customer acts like someone doing customer support should NEVER react that that. The right thing to do was put it out on the internet so he could be dealt with.