Newegg did rip me off!

O

Obiwanshinobi900

Limp Gawd
Joined
Aug 1, 2007
Messages
330
If the cache is the same thing as the buffer then I was actually sold an 8mb buffer when I should have been sold a 32mb!
Neweggripoff.jpg


And according to Everest my average read speed is 15mb/s! What is up with this? I'm returning it to newegg, they are charging me a restocking fee and shipping!!
http://www.newegg.com/product/product.aspx?Item=N82E16822148297

This is totally a bait and switch!
 
Does the model number on the drive match what is on Newegg's website? Did you try talking to their customer support about it, or just come post here?
 
that info could be wrong...
you coulsd still have the 32 m odel. just make sure before returning it.
 
I don't see how it could be a 32 mb cache. I used HD tach to test the transfer rates and came up with 70. Some people in my other thread have the 32mb cache drive and they have high 80 rates. Thats a rather large difference if you ask me.
 
Seriously, what is the model number printed on the hard drive? Is it the same as what Newegg has posted on the page you linked to? If not, maybe they just shipped you the wrong drive by mistake. It should be a pretty simple process to get the model number of the drive off the drive itself, and then match that up with the kind of drive it is from Seagate's website. In either case, make a reasonable complaint to Newegg customer service and see what they say - I've had to return stuff before and I always found them pretty understanding - not the best, but reasonable.
 
Lol. I have 3x WD 8MB drives in my box, and they all read very quickly. Cache size isn't all that it's cracked up to be. Kind of a phantom number.

I have to say that your argument of Newegg ripping you off is moot until you provide some number showing that transferring some 4GB bunch of small files from this drive takes X amount of time longer than on another HDD in the same system.

I have a hard time believing this drive is slower than any other just off what you've said so far. And if it really is, I'd first have to question everything else in the system (mobo storage controller, drivers....)
 
The drive in your screenshot is the same exact model that you ordered from newegg, it is the 32MB cache model.

You are getting slower speeds than others because this particular drive does not use Seagate's newest tech, it is not part of the Barracuda series.

You saw 32MB cache and got all drooly and failed to do the rest of your research. Newegg didn't rip you off, they sent you the drive you ordered.
 
no but u ripped me off and i should report that serial number stolen ;)
 
Kihaji said:
The drive in your screenshot is the same exact model that you ordered from newegg, it is the 32MB cache model.

You are getting slower speeds than others because this particular drive does not use Seagate's newest tech, it is not part of the Barracuda series.

You saw 32MB cache and got all drooly and failed to do the rest of your research. Newegg didn't rip you off, they sent you the drive you ordered.
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+1

The OP ripped himself off.
 
Kihaji said:
The drive in your screenshot is the same exact model that you ordered from newegg, it is the 32MB cache model.

You are getting slower speeds than others because this particular drive does not use Seagate's newest tech, it is not part of the Barracuda series.

You saw 32MB cache and got all drooly and failed to do the rest of your research. Newegg didn't rip you off, they sent you the drive you ordered.
Click to expand...

But.... its not an actual 32mb cache drive....
 
Obiwanshinobi900 said:
But.... its not an actual 32mb cache drive....
Click to expand...

That's if cache = buffer. If it is, is Everest reading the cache size correctly? If so, it may be a firmware problem as xxEIEIOxx has said.

Also, note that a 32MB isn't the ONLY factor when it comes to determining how fast a drive is. There's also number of platters, NCQ, perpendicular recording, and other factors. So just because your 32MB cache drive isn't as fast as other 32MB cache drives doesn't mean foul play. Just means that the drive is just inferior in terms of build and design.

Contact Seagate and tell them of your concerns, mainly do you actually have a 32MB cache drive? Ask them what other ways are there to determine if the drive you have and the drive listed on newegg are one and the same?

Though my guess would be that, since the serial numbers match up and that drive is listed as a 32MB elsewhere, it IS a 32MB cache drive but with a firmware problem that prevents it from using the full 32MB cache.
 
Buffer reporting from many of the diagnostic programs has been inconsistent. For instance, HD Tune reports the buffer on my 7200.11 to be 0 MB when it should be 32mb. I have the latest firmware (as of last week) installed and I get transfers in the low 80 mb/s avg. You will not get that speed from your drive as I am sure it does not have the perpendicular recording.

I found several web sites listing that exact same model of drive, and all of them claim 32 mb cache. It's strange, but I can not find anywhere on the net that has done a review of this particular model though. It must have been a very tiny production run.

Look, no matter what happens at this point, every time you think about this stupid drive, you are going to get pissed off. Just like every time I think about those useless bastards at Dish Network I get angry all over again.

Just do whatever you need to to get that drive out of your life, and never ever go back to Newegg or buy a Seagate product ever again. EVER!!!

It just is not worth it to keep getting mad all over again every time you think about it.

You never did say when you bought this drive. Was it more than 30 days ago?

Don
 
DonDon said:
Buffer reporting from many of the diagnostic programs has been inconsistent. For instance, HD Tune reports the buffer on my 7200.11 to be 0 MB when it should be 32mb. I have the latest firmware (as of last week) installed and I get transfers in the low 80 mb/s avg. You will not get that speed from your drive as I am sure it does not have the perpendicular recording.

I found several web sites listing that exact same model of drive, and all of them claim 32 mb cache. It's strange, but I can not find anywhere on the net that has done a review of this particular model though. It must have been a very tiny production run.

Look, no matter what happens at this point, every time you think about this stupid drive, you are going to get pissed off. Just like every time I think about those useless bastards at Dish Network I get angry all over again.

Just do whatever you need to to get that drive out of your life, and never ever go back to Newegg or buy a Seagate product ever again. EVER!!!

It just is not worth it to keep getting mad all over again every time you think about it.

You never did say when you bought this drive. Was it more than 30 days ago?

Don
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Yeah, I'm getting a refund, but newegg is charging me shipping and a restocking fee.
 
Obiwanshinobi900 said:
Yeah, I'm getting a refund, but newegg is charging me shipping and a restocking fee.
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Just a hunch, but I'm guessing that when you agreed to do business with newegg, you also agreed that in the circumstance of a refund/restock you would pay shipping and a restocking fee. I'm sure it's in there somewhere...

When and why are restocking fees applied? How much is deducted when a return is subject to a restocking fee?
There is a restocking fee of 15% on all returns for refund (RMA Refund), unless waived by a Customer Support Agent. We charge this 15% restocking fee for all returns for refund to encourage customers to purchase products they intend to keep. We offer RMA Replacement without any restocking fee to support customers who have received a defective product. For CPU and Memory refunds, any restocking fee we use will be a reflection on current market value for the same cpu item. Newegg.com does not support attempts to profit from CPU and Memory price fluctuations.
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Does Newegg.com pay the return shipping cost for defective merchandise?
No, Newegg.com does not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. However, if you pay to send the item back to Newegg.com, we will replace the item and ship the replacement to you at no charge. Newegg.com will employ every resource it has to ensure that your item is replaced promptly, without hassle.
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Did you know that cache does not equal speed always? :rolleyes:

Why are you putting 100% of your trust in a single 3rd party program? Everest is not the end all...it reports my CPU and many other things incorrectly in my system.

Cache can aid in speed, but it is not the sole determinate of speed. Also cache is usually to speed up things when there are multiple writes/reads going on and when you are continually reading the same file from the drive (kinda like a prefetch), it does not necessarily effect sustained read speed. My Raptor that has 16mb Cache will still trump many 32mb drives in read speed and random access times...
 
Verify first what the drive really is. If it is 8MB then NewEgg incorrectly listed the drive and you only bought it from them assuming that they were correctly stating the specs and would not have bought it otherwise (you were after the 32MB ver). For their error they will most likely take care of you. If they don't, just go to sites like resellerrating and also do a bbb filing. You can start there.

NewEgg is a very customer service oriented company and they do not want problems with customers so long as the customer is reasonable. So if you go to the places like I mentioned and the complaint is legit, NewEgg will work to rectify the situation. But, you must not be rash and unreasonable. Find out if it really is a problem first.
 
Forgive me for saying so, but the OP doesn't seem interested in taking responsibility, nor putting any of the perfectly valid suggestions from this thread or the previous one into practice, and he blatantly disregards the facts as outlined by the contributors to both threads.

Let him rant and rave about how evil Newegg is for sending the drive he ordered. Trying to reason with him obviously isn't working.
 
sniperchicken said:
Just a hunch, but I'm guessing that when you agreed to do business with newegg, you also agreed that in the circumstance of a refund/restock you would pay shipping and a restocking fee.
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wtf? that means squat if they send an incorrectly labeled product.

so why is it now a "Deactivated Item" on newegg? maybe cas somebody there made a mistake????


I got it out for the egg... cas they wont send stuff to me ;) no but really its their responsibility to replace if it has only 8M
 
gaspah said:
its their responsibility to replace if it has only 8M
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If that's the case, then I completely agree. But we'll likely never know. The OP has been told about programs incorrectly reading the cache size as well as the potential firmware problem that affects some drives, yet when asked what he's done to verify these things the OP has blundered on without a response.

I have a mental image of him sitting on the other end with his fingers in his ears, loudly humming his rendition of "It's A Small World". It seems to me that he doesn't want help; he wants to be right.
 
Korrd said:
Forgive me for saying so, but the OP doesn't seem interested in taking responsibility, nor putting any of the perfectly valid suggestions from this thread or the previous one into practice, and he blatantly disregards the facts as outlined by the contributors to both threads.

Let him rant and rave about how evil Newegg is for sending the drive he ordered. Trying to reason with him obviously isn't working.
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I did take responsibility, I used HDtach, Seatools, everest, Pcwizard to check the cache. I updated the firmware even. I even used the suggestion of taking a screen shot of it. The fact is I ordered a 32mb cache drive, I received a 8mb cache drive.
 
Heh, Newegg did rip me off when I wanted to return a bad 1TB drive. They told me that the serial numbers that they have on file does not match the drive I wish to return... apparently they must have mixed up their serial numbers somewhere in the process. They couldn't do anything for me and told me that I'm just SOL. I couldn't do anything about it and I was mad considering that the package that came from them was opened up, drive inserted, and posted bad (wouldn't work at all), the rest of the drives in that lot worked fine.... and I only buy from newegg (or at least only did for those drives). I was out of a $10 RMA shipping fee too :( Made me a sad panda.


Bah!
 
Obiwanshinobi900 said:
I did take responsibility, I used HDtach, Seatools, everest, Pcwizard to check the cache. I updated the firmware even. I even used the suggestion of taking a screen shot of it. The fact is I ordered a 32mb cache drive, I received a 8mb cache drive. But I do forgive you for being stupid.
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Well if that is the case where you checked it with something other than just Everest and the drive is in fact a 8MB, that is BS.

Call them, explain it, and see what happens. Good Luck.
 
Quote:
Originally Posted by Obiwanshinobi900 View Post
I did take responsibility, I used HDtach, Seatools, everest, Pcwizard to check the cache. I updated the firmware even. I even used the suggestion of taking a screen shot of it. The fact is I ordered a 32mb cache drive, I received a 8mb cache drive. But I do forgive you for being stupid.
Well if that is the case where you checked it with something other than just Everest and the drive is in fact a 8MB, that is BS.

Call them, explain it, and see what happens. Good Luck.
Click to expand...

I'm just curious where the OP got a copy of updated firmware when I can find neither hide nor hair of this drive existing on the Seagate website.

Apparently, hard drive cache is not covered by any of the interface standards, so every manufacturer is free to implement it any way they want. They obviously try to make it as transparent to the interface as possible, and makes it impossible for the various utilities to accurately read how much buffer or cache is on the drive. In fact Seatools does not even report the cache size for their own drives.

Don
 
Search with that model number online....all the info I find says 32mb. Thus it is a 32mb drive.


Only odd thing is that the model is not listed on seagates site...very odd.
 
Seagate has messed up labelling, firmware, and reliablity in the recent past with their new drives. Currently, I am avoiding Seagate (although I used ONLY Seagate for past 4-5 years) HDs whenever possible. I returned 2 Seagate HDs (approx. less than 2 years old ones) during last 10 days. Now I am waiting for "refurbished" replacements :rolleyes:
 
Look at the model number. It's a 400 gig drive with 32 meg of cache. I have the 500 gig 7200.11 Barracuda drive, two of them actually, and they are reported as having 0meg of cache. Deal with it. A lot of programs don't report the cache correctly on the 32 meg cache drives. Newegg did not rip you off and neither did Seagate. You got the drive you ordered. Just because it's not up to your expectations does not mean you didn't get what you ordered.

 
When I use Everest to check the cache on my hard drives it reports the right number on all 4 different drives.
1 WD 500gb 16mb
2 Seagate 500gb 16mb
1 Samsung 750gb 32767kb
 
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