RalliartEvo
Limp Gawd
- Joined
- Dec 28, 2004
- Messages
- 321
Which leads to me agree that Monarch has horrible customer service and they lie to their customers!
I have two horror stories, with one more to come.
First involves a OEM X800XT I ordered for a build. I refused the package because it took 2+ weeks to get to me and they charge me a restocking fee They finally get around to refunding my money minus the restocking fee and then later I see a random $40 charge to my credit card from Monarch Computer....WTF #1
I'm sure it cost them alot of money to charge my card and ship the package. I am NOT going to wait 2+ weeks for a PC part to arrive. Then an extra $40 because they value my business so much
Next situation involves a mouse I bought from them. My girlfriend wanted to buy me a mouse for my birthday. She used her credit card to buy the mouse and then have it shipped to my address. You'd think that would be a simple transaction.....nope.
I get my order cancelled 3 times.....and then I have to use my credit card instead I have to trade e-mails with Monarch Computer, with absolutely no result. I then have to get on the phone with their customer service and they were completely rude to me....weeks later I get the mouse, AFTER my birthday. At that rate I didn't even want it and sent it back.
It gets better......I check the tracking number and it says the mouse was delivered back to Monarch, but they NEVER refunded my money! I tried to call Monarch and couldn't get through; I then leave a message and they NEVER call me back.....WTF #2
I just recently decided to buy a 7900GTX, after not having used them for quite sometime. My order was submitted, but the website has no order updates. It's been a week and I don't even know if the card was shipped. My credit card company says there are holds on my account in the amount of $505, which is how much the card costs....here we go again
WTFBBQSOB #3.....MONARCH IS THE WORT COMPANY I HAVE EVER DEALT WITH!
RalliartEvo
I have two horror stories, with one more to come.
First involves a OEM X800XT I ordered for a build. I refused the package because it took 2+ weeks to get to me and they charge me a restocking fee They finally get around to refunding my money minus the restocking fee and then later I see a random $40 charge to my credit card from Monarch Computer....WTF #1
I'm sure it cost them alot of money to charge my card and ship the package. I am NOT going to wait 2+ weeks for a PC part to arrive. Then an extra $40 because they value my business so much
Next situation involves a mouse I bought from them. My girlfriend wanted to buy me a mouse for my birthday. She used her credit card to buy the mouse and then have it shipped to my address. You'd think that would be a simple transaction.....nope.
I get my order cancelled 3 times.....and then I have to use my credit card instead I have to trade e-mails with Monarch Computer, with absolutely no result. I then have to get on the phone with their customer service and they were completely rude to me....weeks later I get the mouse, AFTER my birthday. At that rate I didn't even want it and sent it back.
It gets better......I check the tracking number and it says the mouse was delivered back to Monarch, but they NEVER refunded my money! I tried to call Monarch and couldn't get through; I then leave a message and they NEVER call me back.....WTF #2
I just recently decided to buy a 7900GTX, after not having used them for quite sometime. My order was submitted, but the website has no order updates. It's been a week and I don't even know if the card was shipped. My credit card company says there are holds on my account in the amount of $505, which is how much the card costs....here we go again
WTFBBQSOB #3.....MONARCH IS THE WORT COMPANY I HAVE EVER DEALT WITH!
RalliartEvo