Mad @ Newegg

Met-AL said:
Now that is some true suckage!
Click to expand...

Yea, it sucks, but I don't really care anymore. It's not THAT much faster, I don't play enough games to warrent an upgrade, and I'm getting some killer clocks out of it anyways (stock is 500/1000, bfg is 525/1050, mine is 650/1600)


Sales happen. Deal with them.
 
Thats why you have to wait till a good deal pops up. Theres nothing to be mad about newegg for lowering a price after you bought it, its just timing.
 
Hey Compuwiz,

Thanks for taking the time to post your feedback—we’re certainly sorry to hear that you are disappointed in the $15 price-drop on your heatsink (within only hours of purchasing it). Though it’s not in our policy, we’ll often times make an exception because we like to leave our customers happy, so to speak. Our general rule of thumb is that if an item’s price drops while it’s still in transit to you, we’ll refund you the difference as a courtesy.

In your case, Comp, you placed the order in the evening, and the price dropped by the next morning. Because the item had not yet been delivered, it would have been nice if the agent had matched the price for you! :) Just PM us with your SO# and we’ll be glad to honor the difference for you.

This goes for anyone. Feel free to PM us directly for quicker assistance--we're always glad to help!

PS – Laughing at everyone’s analogies! :D
 
Newegg Support said:
Hey Compuwiz,

Thanks for taking the time to post your feedback—we’re certainly sorry to hear that you are disappointed in the $15 price-drop on your heatsink (within only hours of purchasing it). Though it’s not in our policy, we’ll often times make an exception because we like to leave our customers happy, so to speak. Our general rule of thumb is that if an item’s price drops while it’s still in transit to you, we’ll refund you the difference as a courtesy.

In your case, Comp, you placed the order in the evening, and the price dropped by the next morning. Because the item had not yet been delivered, it would have been nice if the agent had matched the price for you! :) Just PM us with your SO# and we’ll be glad to honor the difference for you.

This goes for anyone. Feel free to PM us directly for quicker assistance--we're always glad to help!

PS – Laughing at everyone’s analogies! :D
Click to expand...


Wow... 4 months later, and newegg steps up to do something about it?

Talk about awesome!
 
Haha, I know right, "quicker assistance" right? Problem resolved. Someone should probably close this thread. For the record, I did call them back and they did match the price based on exactly what was said, NewEgg makes right as always, great service. Thanks again.
 
On the other hand, when you (me) orders a proc and it goes up $9 bucks the next day, that's awesome. ;)
 
newegg aren't alone in this, i bought a 20" lcd from dell, a few days later it went on sale and they refused to credit me or give me the sale price... they said i'd have to return it then repurchase it.. but you cant really be mad at them, it's business and they have policies..
 
happens to everyone.

computers are not investment pieces... you basically ride a bear market all the time... you wont see a bull market.


with that said, it's always a gamble.
 
The point is this..

If you go to a brick and mortar store and buy an item and it goes on sale they will typically refund you the difference if you bring in your recipt within 30 days of purchase. It may only be $15 for the guy but I see his point. NewEgg SHOULD honor the difference, it woudl give people one more reason to shop there vs. a local store. Don't start a rant on tax savings and shipping blah blah... No one cares if you got your gas cheaper or your stocks dropped... he had a valid point!

Smitty
 
BTW - This was cut and paste from Best Buy as an example on the price matching for online and in store. NewEgg needs to match that also...

Quote from the BB web page which is similar to TONS of retailers..

http://www.bestbuy.com/site/olspage...2&entryURLID=cat00000&entryURLType=null&h=287

---------------------

Online Price Guarantee
We will refund 100% of the difference if a price on BestBuy.com is reduced within 30 days of the shipping, pickup or special delivery date (14 days for desktop computers, notebooks, monitors, printers, camcorders, digital cameras and radar detectors; 60 days for HDTVs purchased from 11/26/06 through 2/5/07). You may receive the lower price only by calling 1-888-BEST BUY (1-888-237-8289). We will honor the lower price only if it is displayed on our Web site when you notify us. Exclusions apply. For full details, see our online price guarantee in our Help section.

Store Price Guarantee
Two more great reasons to buy with confidence.

If you are about to make a purchase and discover a lower advertised price offered by a local retail competitor on the same available brand and model, let us know and we'll match that price on the spot.

Already bought? We'll refund you the price difference from our own sale price, or 110% of the difference from our competitor's sale price, up to 30 days after your purchase (14 days on select categories*, 60 days for HDTVs purchased through 2/5/07).

Either way, simply bring in proof of price while that lower price is in effect.

* Exclusions apply. For full details, see our store price guarantee. Price matching policy may vary between stores. See store for complete details.
 
HTML: 
Viper87227
Wow... 4 months later, and newegg steps up to do something about it?

Talk about awesome!

We were going to do it, but are definitely glad to hear that comp’s issue was taken care of right away instead.


This "revival" illustrates why I’d definitely encourage you guys to PM us directly for the quickest assistance!
Don’t be shy :)
 
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