Laptop shows up with flaws...

[A15G]

I recently bought a laptop with the following description. (pulled right off the thread).

I'm selling my old laptop that I've used for a few years. There is absolutely nothing wrong with it except for the battery life isn't great anymore. I bought it a while back as a refurb and upgraded the CPU (it's very easy to do on this machine) and upgraded the HDD, but it has been trouble free and I haven't really used it for the last year. It plays StarCraft 2, Fallout 3, etc. on high settings trouble free. The laptop has 2 HDD slots so it would be very easy to throw in an SSD for extra speed.

I will just start off naming the flaws.

1. The screen has a dead pixel.
2. The screen has a scuff mark, seems to be from the inside.
3. The screen has a bright spot on the right side of the screen.
4. The hinges on the laptop have a GOOD amount of play.
5. The battery has a crack in it, a good crack too.
6. The HDD stated to come with the laptop was a seagate 500GB, it was a WD Scorpio Blue.
7. The top of the LCD screen flickered lightly when I turn on the laptop SOMETIMES.

I RECEIVED THE LAPTOP TODAY 5/16/2012!

I test most of the parts I buy on these forums the first day of arrival to prevent any suspicion of any actions taken by me.

Should I just send the laptop back for a refund? And if so, should I be the one covering the shipping fees?

I however wouldn't mind keeping it if the buyer would cover the cost of a new LCD. Should I try that? Or just send it back?

 

[dutnguye]

1. Did you ask him specifically if there is any cosmetic defect and about the screen
2. If you never ask him for pictures or inquire about stuff ... then maybe you should pm him and talk to him about returning it with you paying for shipping

Personally when it comes to use stuff, pictures are a lot better than words. Your definition of good condition might be different from him.

Best of luck

 

[|-Goku-|]

I would attempt to contact the seller, and see what he says. From the pictures that he has on the thread, does it show the scuff mark at all, or any of the other defects?

 

[computersmakemeQQ]

^agreed

When buying, I never trust descriptions, only pictures. LCD replacements are a pretty hefty sum also, and its very likely the seller wouldn't give you that money.

 

[A15G]

He states that there is nothing wrong with it. But there is, therefore that statement is false. The pictures on his thread aren't close up, that's why they were rather "promising".

The pictures didn't show any scuff marks since they weren't close up. The scuff mark isn't big, but that along with the dead pixel and bright spot is just toooooo much for me to try to ignore.

----

I did not ask him about any defects, but to be honest I don't think he went around the laptop thoroughly since the laptop wasn't in the cleanest condition. The screen did have some marks on it maybe from fingerprints and some dust.

@dutnguye

pictures were on his thread, though again they weren't up close. When someone states " THERE IS ABSOLUTELY NOTHING WRONG WITH IT." that's what you should expect, NOTHING WRONG.

 

[|-Goku-|]

He states that there is nothing wrong with it. But there is, therefore that statement is false. The pictures on his thread aren't close up, that's why they were rather "promising".

The pictures didn't show any scuff marks since they weren't close up. The scuff mark isn't big, but that along with the dead pixel and bright spot is just toooooo much for me to try to ignore.

----

I did not ask him about any defects, but to be honest I don't think he went around the laptop thoroughly since the laptop wasn't in the cleanest condition. The screen did have some marks on it maybe from fingerprints and some dust.

@dutnguye

pictures were on his thread, though again they weren't up close. When someone states " THERE IS ABSOLUTELY NOTHING WRONG WITH IT." that's what you should expect, NOTHING WRONG.

I understand your frustration, You can try opening a dispute if you went through paypal. But they will most likely side in his favor
Always remember to get more pictures, and asked if there are any defects. A Defect to you, might not be a defect to the seller.

You might be able to get him with not supplying the hard drive that was stated in the FS thread though.

 

[A15G]

I understand your frustration, You can try opening a dispute if you went through paypal. But they will most likely side in his favor
Always remember to get more pictures, and asked if there are any defects. A Defect to you, might not be a defect to the seller.

You might be able to get him with not supplying the hard drive that was stated in the FS thread though.

Yeah, the hard drive.

I used amazon payment. The guy seems nice, if he declines or for some reason says im lieing, i'll have to rely on the old chargeback method.

Literally... I have this on a laptop cooler, when I type, the screen wobbles back and forth. Sooooo annoyyyying!

 

[dutnguye]

yea i just check his thread, from his pictures, it's hard to see any of the flaws.
i'd suggest you to contact the seller and see how you guys can resolve this.

 

[sisq0kidd]

To be completely honest with you, you really should have done your homework ahead of time.

I'm the type of seller to mention everything wrong or may be wrong to others in my description when selling an item, but I feel like this isn't commonplace so I put in my own due diligence in requesting more pictures and asking thorough questions when buying things.

You also have to understand that most sellers just summarize an item based on their own perception. He could have intentionally misled you, but at the same time it could just be a difference of what is meant by "[t]here is absolutely nothing wrong with it except for the battery life isn't great anymore." To me, this is a generic description of the working condition of the laptop and doesn't necessarily mean "nothing wrong" in terms of aesthetics. Again, I would never use these words myself in describing a less-than-perfect-in-every-sense laptop, but I can also understand what the seller might mean.

I may be going against the majority opinion here, but I think you need to sleep on this. You really should have discussed this with the seller first and work something out with him. A small refund perhaps? A new lcd seems a bit excessive.

 

[M249SAW]

Yep, sorry to play the record again but you should have asked for a few pictures before buying what is a relatively high ticket item worth a few hundred bucks.

Hell, if a Craigslist Ad doesn't have a picture I don't even pay the listing any mind. Infact, I just use the image filter. There is little excuse in this day and age for not being able to snap a pic of the goods you are selling upon request. Cameras are everywhere. Sometimes we don't even know when we are being watched!

*puts on aluminum foil anti-mind control cranium apparatus*

 

[Crazy Chuckster]

Where is the scuff and bright spot on the screen? Looking at the pictures in that thread, to me show a potential scuff or marks on both the upper and lower right side area.

I am not siding with either side here but one users perception of "nothing wrong with it" can be different than anothers. Buying something like a used laptop, I would have asked alot of questions.

From the description of the battery you pretty much knew it was hosed anyways regardless of the crack. The HDD is a misrepresentation for sure but coule have been an honest mistake if it wasnt touched for a while as stated. As far as the hinges go, it says it was bought as a refurb and he had it for a while, I would be happy they are still on it let alone tight

Contact the seller and see what he says....

 

[gotendbz1]

Any pics of the defects op?

 

[A15G]

I can take some pictures.

For the ones telling me to do my homework, please go and read the sellers description again. What part of " There is absolutely nothing wrong with it." did you not understand? How can someone view that any differently from another person?

ABSOLUTELY NOTHING WRONG. Wait, THERE IS SOMETHING WRONG! THE HDD HE GAVE ME WASN'T EVEN THE RIGHT ONE!

I'm sure if any of you bought this laptop from me and I told you nothing was wrong with it and you received it with the following flaws listed on the first post, you'd be un-happy as well.

As of right now i'm waiting for a reply from the seller. I am just wanting to send it back for a refund. I honestly would like to keep this laptop, but like stated above. Typing on it while it's on the laptop cooler I have, the screen wobbles and is quite annoying, so is the bright spot and dead pixel. The battery isn't great, the crack in the battery wasn't mentioned. Weak battery and a cracked battery is different. Saying it's not the best anymore doesn't mean the crack was mentioned with it as well.

 

[MavericK]

I'm assuming the seller meant "nothing wrong" as in nothing broken in the operation of the laptop. However, it should have been clearer about the dead pixels, etc. The hard drive thing is sketchy as well.

In any case, not asking for clarification or pictures was a failure on your part. Still, I hope you get satisfaction.

 

[dracos]

You guys can't blame the op here like you're doing.

Not asking for pictures, I wouldn't have either. The guy stated there was nothing wrong with it in the FS thread.

The guy said " There is absolutely nothing wrong with it." to me and I think anyone else that would mean it's in perfect/near perfect condition and I wouldn't think to ask for pictures as the guy says there's nothing wrong with it. 'Nothing wrong' means nothing wrong, especially since he said 'absolutely nothing' to me that would mean the laptop is in mint/near mint condition and wouldn't have scratches, dead pixels and anything else wrong. It would have "absolutely nothing wrong with it." I would not have expected to find any of those issues if someone told me the laptop has "absolutely nothing wrong with it."

If I bought it and found those list of issues wrong with it I'd be pissed off as well as the seller did not mention any of those things as he should have. Plain and simple here, the seller misrepresented what he was selling.

 

[dutnguye]

that is what sisq0kidd mentioned earlier; your definition of nothing wrong with it means perfect condition. Well my definition of nothing with it means that it is in working condition. It is varies from people to people. Maybe the seller overlook it or maybe he does not think much of it since it is a 3-4 years laptop? But generally, when i buy something used i tend to ask as much questions as i could about the condition of something. I'm not really picky when it comes to used stuff, if it works then it's good on my end.

 

[A15G]

I'm assuming the seller meant "nothing wrong" as in nothing broken in the operation of the laptop. However, it should have been clearer about the dead pixels, etc. The hard drive thing is sketchy as well.

In any case, not asking for clarification or pictures was a failure on your part. Still, I hope you get satisfaction.

If was not my fault for not asking for clarifcation. What is "Absolutely nothing wrong with it." define to you? Dead pixel here, bright spot there? Loose hinge? Wrong HDD?

That's your view on "absolutely nothing wrong" ?

that is what sisq0kidd mentioned earlier; your definition of nothing wrong with it means perfect condition. Well my definition of nothing with it means that it is in working condition. It is varies from people to people. Maybe the seller overlook it or maybe he does not think much of it since it is a 3-4 years laptop? But generally, when i buy something used i tend to ask as much questions as i could about the condition of something. I'm not really picky when it comes to used stuff, if it works then it's good on my end.

I'm leaning towards whereas the seller didn't go through the laptop thoroughly, because when I received it, it didn't seem like he/she bothered to clean it before sending it out. I also though the blemish could be wiped away... WRONG.

Dutnguye, you keep saying people have diferent definitions of "nothing wrong". To me, nothing means.... well, nothing. He said, nothing is wrong, so guess what? I expected.... again nothing.. simple as that.

Out of all the flaws I listed, those are "SOMETHING". Whether you have your own definiton on "something".

 

[MavericK]

Come on, you are really telling me that when someone posts a USED laptop and says "nothing wrong with it", you expect it to be in pristine, like-new condition? I don't think that's an assumption you should EVER make.

I know you're upset but the fact of the matter is, you should have asked for pictures on an item like a laptop. That is the reality of the situation. I'm not absolving the seller of blame since it does sound like it was misrepresented in a few ways, but it's not all on him.

 

[dracos]

that is what sisq0kidd mentioned earlier; your definition of nothing wrong with it means perfect condition. Well my definition of nothing with it means that it is in working condition. It is varies from people to people. Maybe the seller overlook it or maybe he does not think much of it since it is a 3-4 years laptop? But generally, when i buy something used i tend to ask as much questions as i could about the condition of something. I'm not really picky when it comes to used stuff, if it works then it's good on my end.

No I find the issue with the word 'absolutely'
If the seller said there's 'nothing wrong' with it then I would assume yes it works and I'd ask questions maybe ask for pictures, but he said 'absolutely' and that is absolute, that means it's perfect, there is no other definition there or you can't misconstrue that to mean anything other than being perfect.


The definition for absolute is:
1. Perfect in quality or nature; complete.
2. Not mixed; pure
3. Not to be doubted or questioned; positive

 

[dutnguye]

I think it's safe to assume that the seller overlook on his description.

However,
"absolutely in working condition" basically can be imply as there is no overheat, the machine is running perfect; it does not state about the cosmetic condition. However, if he said that it is in mint condition then yes i would expect the laptop to be mint cosmetically.

The flaws are
1. dead pixel and bright spot- this one generally is on the buyer, personally i would ask if i were to buy a used laptop about these kind of issue if i'm picky with dead pixel.
2. Scuff mark- This is a used laptop, i don't think it is a seller's fault in this one
3. Hinge- This one is on the seller, he should have said the hinges are worn (BUT from my experience of selling used laptop and yes i've sold a bunch here, people always PM me and ask me about the physical condition of laptop such as hinge and if it has been drop.
4.HDD brand- does it really matter on a used laptop? unless the size is different, i don't see any reason why this should be a big deal. ( personally i thought WD is better than Seagate, no?)

I hope the OP can get his refund since obviously it's not what he is expected, but i would not go out and call the seller shady for his part either.

 

[bigddybn]

I gotta agree with a few of the people above. A several year old used laptop is not going to be pristine. Just nature of the beast.

If you are the "picky" type (and I am too) then perhaps buying a used portable item isn't the best bet for you. Might I suggest places like the Dell Outlet instead?

Hopefully the seller takes care of you but I really don't see any obvious fault here other than perhaps mismatched expectations.

 

[A15G]

For the ones saying "you shouldnt expect it to be in like new condition". Where on earth did you find me griping about it not being like new? Its used I understand, but hey does his description match the laptop? No.

 

[MavericK]

I think the issue is, while you have some legitimate concerns re: the hard drive and dead pixel (maybe), the scuffs and hinges can just be attributed to the "used for a few years" status.

Have you heard back from the seller yet?

 

[A15G]

I think the issue is, while you have some legitimate concerns re: the hard drive and dead pixel (maybe), the scuffs and hinges can just be attributed to the "used for a few years" status.

Have you heard back from the seller yet?

Doesn't matter if its used or old, these "flaws" should have been stated before stating that nothing is wrong with it. Again I highly doubt the seller bothered to check the laptop thoroughly before claiming that there isn't anythin wrong with it which would be his fault. Do you folks here sell untested parts and put "absolutely nothing wrong with it" If the laptop did have absolutely nothing wrong with it, i wouldnt have made this thread.

I did receive a reply but he is only offering a partial refund. I would much rather send it back+cover shipping and get a full refund. I dont pay for your time loss as he/she cannot pay for mine.

 

[Hatsuharu]

I think the issue of it being a "used laptop" is irrelevant. "There is absolutely nothing wrong with it except for the battery life isn't great anymore." - means what it says.

If anyone shipped out a monitor with a dead pixel/scuff/bright spot while claiming there was "absolutely nothing wrong with it", well let's just say, that is the definition of misrepresenting an item. This isn't any different.

And to compound that... it comes with a different component than stated.

This should be a pretty clear cut case... seller pays for return shipping, issues full refund, and everyone moves along.

 

[DPOSCORP]

I have to disagree with everyone who said pictures tell you everything.
They dont.
You can ask a ton of questions and think you covered everything.
You wont.

The buyer can do his best, but the seller has to be honest as well.

The thread was easy to find. If I was the buyer, the way those pics look, coupled with the statement "There is absolutely nothing wrong with it except for the battery life isn't great anymore" would make me think I was getting a 8/10 or 9/10 machine.

That is not what the buyer got, and even forgetting everything else, the fact the the seller got the hard drive wrong is huge, since A LOT of people are biased against certain manufacturers.


The following make it seem like a 6/10 or 7/10 machine

1. The screen has a dead pixel.
2. The screen has a scuff mark, seems to be from the inside.
3. The screen has a bright spot on the right side of the screen.
4. The hinges on the laptop have a GOOD amount of play.
5. The battery has a crack in it, a good crack too.
6. The HDD stated to come with the laptop was a seagate 500GB, it was a WD Scorpio Blue.
7. The top of the LCD screen flickered lightly when I turn on the laptop SOMETIMES.



I think the seller should offer a full refund plus the cost of the buyer to ship it back.
The seller has limited heat, but it goes back a long way, so It would seem he is a honest guy.
I think he doesn't sell that often and made some mistakes this time.
Honest mistakes happen, and the buyer should understand that and so should the seller.
The seller should eat the $10-$15 return shipping cost, or offer the buyer like $25 to keep it as is; that is what I have done if something was my fault.

I do speak from experience as a buyer as well, and some of it recent. I just left a neutral (one of only a hand full ever) for a seller who sold me a netbook where the hard drive (upgraded SSD) came loose during shipping since it was not installed properly, and there was no easy way for me to open the netbook up and fix it, and he wouldn't get back to me for weeks at a time. The deal happened 6+ weeks ago and I gave him every chance to make it right. I am still waiting for paypal to get back to me, but just left him neutral heat.

Another time I bought a used laptop that was described perfectly, with pictures that showed it running and everything looked great. It arrived WITHOUT A POWER ADAPTER and when I asked the seller about that, the seller stated he never said in his for sale post one was included, only a laptop and battery.

Of course, now I ask for a list of everything that is included with the laptop as one of my standard questions, plus I quote the original post when I pay to preserve it, but whoever think is is my fault for not asking if the power adapter was included in that case should think hard about that.

 

[MavericK]

Doesn't matter if its used or old, these "flaws" should have been stated before stating that nothing is wrong with it. Again I highly doubt the seller bothered to check the laptop thoroughly before claiming that there isn't anythin wrong with it which would be his fault. Do you folks here sell untested parts and put "absolutely nothing wrong with it" If the laptop did have absolutely nothing wrong with it, i wouldnt have made this thread.

I did receive a reply but he is only offering a partial refund. I would much rather send it back+cover shipping and get a full refund. I dont pay for your time loss as he/she cannot pay for mine.

Well...either he should have stated it or you should have asked. He may have forgotten to check it but that is an assumption.

Personally, I would not sell an item without describing any physical damage, especially on a used laptop, and I believe the seller should have elaborated on that as well, but you made an assumption about the condition and failed to ask any questions so I do not think you are blameless, either. That's all I'm saying. The seller should work with you, including full refund as that's what it seems like you want. IMO you should pay return shipping, though, since it wasn't all on the seller. But it sounded like you would do that anyway, so it's all good.

I'm kind of interested to see how bad these issues actually are. I guess you could post pictures if you wanted?

 

[BigJayDogg3]

1. The screen has a dead pixel.
2. The screen has a scuff mark, seems to be from the inside.
3. The screen has a bright spot on the right side of the screen.
4. The hinges on the laptop have a GOOD amount of play.
5. The battery has a crack in it, a good crack too.
6. The HDD stated to come with the laptop was a seagate 500GB, it was a WD Scorpio Blue.
7. The top of the LCD screen flickered lightly when I turn on the laptop SOMETIMES.

"A" dead pixel is something that many people, myself included, would be unable to notice. That's within the realm of reason IMO.

You knew the battery was shot before hand. I don't think that's something to complain over.

The scuff mark and bright spot depending upon severity, are issues though.

The screen having a wobble to it is a definite issue, and one that should have been stated IMO. The hinge may be a wear item, but the seller should have said if it had a problem.

For $80, three of your problems would be solved. I'd ask for $100 back and see what happened.

 

[DPOSCORP]

.....but you made an assumption about the condition and failed to ask any questions so I do not think you are blameless, either. That's all I'm saying.

He made a assumption based on the seller saying "there is absolutely nothing wrong with it except for the battery life isn't great anymore." That is on the seller, not the buyer.

He the seller wrote something like "has some minor issues but overall works well" then the buyer would have thought differently

"A" dead pixel is something that many people, myself included, would be unable to notice. That's within the realm of reason IMO.

You knew the battery was shot before hand. I don't think that's something to complain over.

The scuff mark and bright spot depending upon severity, are issues though.

The screen having a wobble to it is a definite issue, and one that should have been stated IMO. The hinge may be a wear item, but the seller should have said if it had a problem.

You totally missed the part of him not getting the described hard drive.
Also, the battery was not described as cracked or shot, but as "battery life isn't great anymore." Big difference between a cracked or shot battery, and that description.

I would be more forgiving of a loose hinge or missed dead pixel, but drive, battery, and scuff mark are big deals.

 

[SycoraX]

Let me chime in on this, as a seller.

1.Yes, I agree the HDD was of a different brand than I originally stated. I apologize about this and I think it is arguable whether this constitutes for some monetary refund.

2. I have not noticed a dead pixel/blemish issue on the laptop. The buyer never specifically asked me about dead pixels and I never checked it too carefully. I haven't used the laptop over the past year therefore I didn't notice issues with the screen. I'd be curious to see how bad is it with pictures.

3. Cracked battery surprised me because it's also something I never noticed. The pictures show no cracks in the battery, but it may be in a different location. Maybe shipping issue?

4. Lose hinges is something that can be fixed with a screwdriver and 5 minutes of work. I assume people expect these things on used laptops. Hell, even my 6 month laptop is starting to get lose hinges. It's not broken, it just needs a few screws tightened up (I easily could've done so but I was in a rush to get the laptop to the OP). Again, this was never specifically addressed by the buyer.

It seems like the buyer was expecting perfection from a 4 year old laptop. Sorry, but it's not going to happen for this price. If you want perfection, buy new.

P.S. The OP originally wanted to buy this laptop, then changed his mind AFTER he sent me the money and I gave him a full refund. Then, few days later, the OP messages me again about it and sends the money again. So yes, I did lose time and money on this transaction. I agreed to give the seller a full refund if he ships the laptop back (on his own expense).

 

[DPOSCORP]

Let me chime in on this, as a seller.

1.Yes, I agree the HDD was of a different brand than I originally stated. I apologize about this and I think it is arguable whether this constitutes for some monetary refund.

2. I have not noticed a dead pixel/blemish issue on the laptop. The buyer never specifically asked me about dead pixels and I never checked it too carefully. I haven't used the laptop over the past year therefore I didn't notice issues with the screen. I'd be curious to see how bad is it with pictures.

3. Cracked battery surprised me because it's also something I never noticed. The pictures show no cracks in the battery, but it may be in a different location. Maybe shipping issue?

4. Lose hinges is something that can be fixed with a screwdriver and 5 minutes of work. I assume people expect these things on used laptops. Hell, even my 6 month laptop is starting to get lose hinges. It's not broken, it just needs a few screws tightened up (I easily could've done so but I was in a rush to get the laptop to the OP). Again, this was never specifically addressed by the buyer.

It seems like the buyer was expecting perfection from a 4 year old laptop. Sorry, but it's not going to happen for this price. If you want perfection, buy new.

P.S. The OP originally wanted to buy this laptop, then changed his mind AFTER he sent me the money and I gave him a full refund. Then, few days later, the OP messages me again about it and sends the money again. So yes, I did lose time and money on this transaction. I agreed to give the seller a full refund if he ships the laptop back (on his own expense).

It takes a stand up seller to come in and post and I personally appreciate that very much.

I am also glad that you proved me correct about you being a good seller who just does not sell that often, and it was honest of you to admit shipping in a hurry and maybe not inspecting the laptop as much as you could have prior to shipping, since it had not been used in around a year.

Also, if the buying and refunding of the money did happen, then I think the seller has shown a lot of willingness to work with the buyer, the seller should be responsible for the shipping charge back, and each party will lose a little bit of cash.

The little bit of shipping charge for each party is a small price to pay to complete a deal between what is obviously two honest people; and we all learn a lesson here.

Heck, this is the kind of thing that would make me want to deal with both of you down the road to be honest. Nothing like open communication.

 

[MavericK]

I think that resolution is best for everyone (refund + buyer pays return shipping). Nice to hear from the seller on this and I agree. Both parties should be more careful next time.

 

[SycoraX]

It takes a stand up seller to come in and post and I personally appreciate that very much.

I am also glad that you proved me correct about you being a good seller who just does not sell that often, and it was honest of you to admit shipping in a hurry and maybe not inspecting the laptop as much as you could have prior to shipping, since it had not been used in around a year.

Also, if the buying and refunding of the money did happen, then I think the seller has shown a lot of willingness to work with the buyer, the seller should be responsible for the shipping charge back, and each party will lose a little bit of cash.

The little bit of shipping charge for each party is a small price to pay to complete a deal between what is obviously two honest people; and we all learn a lesson here.

Heck, this is the kind of thing that would make me want to deal with both of you down the road to be honest. Nothing like open communication.

Thanks for the kind words. I really have no problems with working the issue out with the buyer. I find it funny how OP didn't even give me a chance to respond and work things out and went straight into posting this unnecessary thread.

It's natural to use words like "absolutely" and "great" quite liberally when selling items. "Absolutely nothing wrong with it" meant that there isn't anything majorly wrong with it, and not really that it is in like-new condition (who expects that from a 4-year old laptop, anyway?). I don't think it would be fair for me to refund the full cost of a replacement screen just because of a single dead pixel. I am waiting for OP to post pictures of how bad it really is. I already offered him both a partial refund if he decides to keep it and a full refund if he wants to send it back. Again, I'm just confused why he decided to post this thread instead of trying to work things out with me first.

 

[A15G]

Thanks for the kind words. I really have no problems with working the issue out with the buyer. I find it funny how OP didn't even give me a chance to respond and work things out and went straight into posting this unnecessary thread.

It's natural to use words like "absolutely" and "great" quite liberally when selling items. "Absolutely nothing wrong with it" meant that there isn't anything majorly wrong with it, and not really that it is in like-new condition (who expects that from a 4-year old laptop, anyway?). I don't think it would be fair for me to refund the full cost of a replacement screen just because of a single dead pixel. I am waiting for OP to post pictures of how bad it really is. I already offered him both a partial refund if he decides to keep it and a full refund if he wants to send it back. Again, I'm just confused why he decided to post this thread instead of trying to work things out with me first.

That's where everyone mis-understands.

"Absolutely nothing wrong with it." You are CORRECT, it functions just fine.

But what is wrong is the flaws I listed on the first post. Just because the internals of the laptop operate "absolutely" fine, there are parts externally that have flaws which you did not state. When I saw the pictures + the description you gave, it had me sold.

You also stated in PM that most manufacturers have a policy on dead pixels, that I am fully aware of. But you aren't the manufacturer and cannot use that policy against me. I can't put it in any other easier way than that.

I understand everyone here looks at this situation differently, and I am pleased for those who took the time to write down there thoughts on this. But my only advice out to you all is to not use such strong words to described "used, old items".

If the seller, sold this item AS-IS with the flaws stated, I would have no room to complain. I just received this laptop with a few surprises.

 

[avatardelta]

That's where everyone mis-understands.

"Absolutely nothing wrong with it." You are CORRECT, it functions just fine.

But what is wrong is the flaws I listed on the first post. Just because the internals of the laptop operate "absolutely" fine, there are parts externally that have flaws which you did not state. When I saw the pictures + the description you gave, it had me sold.

You also stated in PM that most manufacturers have a policy on dead pixels, that I am fully aware of. But you aren't the manufacturer and cannot use that policy against me. I can't put it in any other easier way than that.

I understand everyone here looks at this situation differently, and I am pleased for those who took the time to write down there thoughts on this. But my only advice out to you all is to not use such strong words to described "used, old items".

If the seller, sold this item AS-IS with the flaws stated, I would have no room to complain. I just received this laptop with a few surprises.

So quit your whinging and return it for a full refund sans shipping?

 

[SycoraX]

So quit your whinging and return it for a full refund sans shipping?

OP wants me to pay for return shipping.

 

[MavericK]

I honestly think since there was fault on both sides, return shipping should be paid by the buyer in this case.

Otherwise, the seller is out even more time and money and the buyer nothing, even though it was not entirely the seller at fault (IMO).

 

[A15G]

OP wants me to pay for return shipping.

Don't see why you shouldn't.

My job was to pay you, which I did. I never gave you surprises with the money I sent. What did I do wrong?

I honestly think since there was fault on both sides, return shipping should be paid by the buyer in this case.

Otherwise, the seller is out even more time and money and the buyer nothing, even though it was not entirely the seller at fault (IMO).

My job apparently was to ask for questions about the item. What would you want to ask about an item that they described nothing was wrong with it? If he had no description of the laptop and it's current state of condition, ofcourse i'd then think to ask. But not when he said theres absolutely nothing wrong with it.

 

[avatardelta]

OP wants me to pay for return shipping.

With the runaround OP seems to have given you with the transaction as stated in previous posts (Paying/getting refund/paying again), he shouldn't want nor get that.

To me, he foots the bill (for shipping), keeps the laptop, or disputes because he's too stingy to pay shipping.

You as the seller have been very forthcoming and honest. I would do business with the seller because of this thread. OP just seems overly entitled and arguing over semantics.

My job apparently was to ask for questions about the item. What would you want to ask about an item that they described nothing was wrong with it? If he had no description of the laptop and it's current state of condition, ofcourse i'd then think to ask. But not when he said theres absolutely nothing wrong with it.

If you don't ask enough questions to be assured you are making an INFORMED purchase, and ASSUME based on the posting, then you are a fool and deserve what you get.

Pay the return shipping. Really. Just do it.

 

[MavericK]

My job apparently was to ask for questions about the item. What would you want to ask about an item that they described nothing was wrong with it? If he had no description of the laptop and it's current state of condition, ofcourse i'd then think to ask. But not when he said theres absolutely nothing wrong with it.

Because it's a ~3-year old used item with a high dollar value, man. Why would you NOT ask questions?

You claim that you didn't expect a pristine item since it's used, but where do you draw the line? Honestly it sounds like you expected perfection when it's not realistic to expect that.

No one is saying that it's all your fault but it's not all the seller's fault, either. The seller was vague and you did not do your homework.

If it were me, and I saw "absolutely nothing wrong with it" on a ~3-year-old used laptop, I would most certainly get some clarity on that situation, and the only thing I would assume is that functionally it works fine. To me that says nothing of the physical or cosmetic condition.