Pretty much the same reply I got as well. If it happens again, I am going to look at a different board vendor. I know every company has their own issues, but this is just plain ticktarded.So unsurprisingly I guess, Gigabyte support is choosing to ignore my report of this as I am not able to reproduce it at will.
While I totally understand the difficulty in diagnosing an intermittent issue, choosing to tell the user that they won't even report the bug over to the dev team due to that - is frustrating.
Honestly, if everyone experiencing this could please head over to Gigabyte's support forum and log a ticket there- maybe we can get some traction.
This is the last reply I got from their support.
"Without being able to reproduce the issue, we cannot report any bugs over to our team.
We have tested this board in our lab and it's able to boot up each time we try it for days.
Every user setup configuration will be different, we do not know exactly what kind of components being used by each user.
Do note we sold ten of thousands of this model worldwide.
If this were to be an known issue, there should be hundreds of reports on this issue, however we do not see any known reports on our database."