Hey guys,
I have recently received a "Customer Satisfaction" email from Blizzard regarding my recent support ticket.
But I have never filed a support ticket. I immediately logged in to my account and noticed that I have a suspended WoW account (I never had WoW on my account) and a suspended Starcraft 2 account. I played SC2 when it came out a year ago, and never again. The only conclusion that I could make is that someone has been using my account. I emailed Blizzard right away, explaining the whole situation. I mentioned that I do not own WoW and that my SC2 account needs to be unlocked. The customer support promptly removed WoW and has directed me to Blizzard media replacement to obtain my CD key back.
Soon enough I received an email stating that they need a picture of the CD key as the proof of purchase. I purchased the game over a year ago, and I no longer have the box. I have thrown it out during this last summer when I was moving out from my college apartment. And so I explained the situation that I do not have it anymore.
I received an email that my SC2 CD key has been removed.
I tried to appeal but I only get a generic response:
Which explain absolutely nothing.
I don't know why Blizzard took possession of the CD key.
I don't know why Blizzard removed my CD key.
And I only get generic replies from them.
Awesome guys. Great company this Blizzard is. Always been a fan, but not anymore.
I've always been a fan of Steam and Steam like services - such as Battle.net (today it's very much like it....). But this situation makes me really rethink if I want my games and CD keys on the internet. Bad idea.
Oh, and please don't throw at me "your password was too weak and you got hacked bs". It was plenty secure.
I have recently received a "Customer Satisfaction" email from Blizzard regarding my recent support ticket.
But I have never filed a support ticket. I immediately logged in to my account and noticed that I have a suspended WoW account (I never had WoW on my account) and a suspended Starcraft 2 account. I played SC2 when it came out a year ago, and never again. The only conclusion that I could make is that someone has been using my account. I emailed Blizzard right away, explaining the whole situation. I mentioned that I do not own WoW and that my SC2 account needs to be unlocked. The customer support promptly removed WoW and has directed me to Blizzard media replacement to obtain my CD key back.
Soon enough I received an email stating that they need a picture of the CD key as the proof of purchase. I purchased the game over a year ago, and I no longer have the box. I have thrown it out during this last summer when I was moving out from my college apartment. And so I explained the situation that I do not have it anymore.
I received an email that my SC2 CD key has been removed.
I tried to appeal but I only get a generic response:
Greetings,
This notification is to inform you that the SC2 key registered to this Battle.net account has been disabled and removed.
In the future, should you wish to play this game title from your battle.net account, you will need to add a new CD key to your account.
Thank you for your understanding. "
Which explain absolutely nothing.
I don't know why Blizzard took possession of the CD key.
I don't know why Blizzard removed my CD key.
And I only get generic replies from them.
Awesome guys. Great company this Blizzard is. Always been a fan, but not anymore.
I've always been a fan of Steam and Steam like services - such as Battle.net (today it's very much like it....). But this situation makes me really rethink if I want my games and CD keys on the internet. Bad idea.
Oh, and please don't throw at me "your password was too weak and you got hacked bs". It was plenty secure.