douglatins
Limp Gawd
- Joined
- May 26, 2009
- Messages
- 239
Holy smite, i almost ordered one today....
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Holy smite, i almost ordered one today....
Hope that AC is reading this and seeing their lost sales. I'd also like them to reply to me one day this millennia...
I was about to buy one aswell, but then I realised the problem they had with the older ati's HD4870x2 ... And they never did anything to fix the broken ones.
Then I investigated a bit and got to this forum, thank you everyone for posting here, I was about to order one 2 days ago until I saw this thread.
Thanks!
Any news on Artic Cooling emails or something?
I really want some new cooler for my HD5970 to take off some noise, but I can't afford a liquid cooling RL...
Any news on Artic Cooling emails or something?
I really want some new cooler for my HD5970 to take off some noise, but I can't afford a liquid cooling RL...
Hello once again,
This is my fourth attempt to get a reply from you. If I go one more day without any reply, I am going to initiate a credit card chargeback through Discover Card who will then deal with you directly, and file a complaint with the Better Business Bureau in the United States as well. I am willing and able to understand a manufacturing defect; I cannot understand and will not tolerate any lack of support.
Multiple people on the Hardforums are stating you are not replying to them, and given you are charging a fair amount for this cooler, I would expect some form of reply.
Thank you once again, and I look forward to your reply,
FOOBAR
I put the cooler on my Gigabyte 5970 and yep one of the DVI ports died.
But the displayport and the other DVI port works fine, a bit pissed off but not too much as I dont really use eyefinity.
hmm, AC has ignored all of my emails, but just sent me an email survey with questions about their webshop and product that i purchased.
Dear Sir,
I'm sorry to hear, that you've made a bad experience with one of our products.
To help us finding a solution for this problem it would be helpful, if you send us some detailed pictures of your VGA board with our cooler installed and without. Please provide high resolution macro pictures of your card. Of special interest would be the backside area of both GPUs, sideview pictures and if you uninstalled the heatsink already some detail shots from both GPUs.
We now have taken the product from our webshop in order to prevent further damage. We are already reviewing the situation with our Engineers and also with Sapphire who are using this cooler as stock cooling solution on their card without any problems.
Also the circumstance that you've reported, that the DVI Port is not working, but is working when using the adapter is so strange.
Other users report, that everything went fine with their boards and that they didn't have any problems.
We are currently collecting all available information to find the reason why this is happening to some customers. This is why we need your help here.
Dear Sir,
thank you for your quick response. We are currently reviewing the situation and
will inform you once we have found a solution for the problem that is existing
at some customers boards. As Sapphire is using the cooler in large scale without
any trouble, we are very worried about what is going wrong with some endusers'
board.
Also some customers report, that their installation went fine without any problems.
We will keep you updated once we found the reason for the trouble and have a
proper solution for it.
Best regards / Mit freundlichen Grüßen
They replied finally. I sadly can provide them with no photos, but hey, I'll take a reply.
It's not on either the International or the US webshop page so it does look like they pulled it.
Regards
Fred
Here's the link to my pics if anyone is interested: http://bit.ly/9hAcCR
Wrong. You can buy it from their webshop as normal. They never took it off.
http://www.arctic-cooling.com/webshop/product_info.php?mID=545&cPath=2&shop_id=1
Thanks for sharing your photos, I've being reading this topic with interest.
In this photo:
http://www.icedesigns.com/srv2/ac5970/full/2.jpg
It looks like the leftmost pin (at left of the left gpu) is shorter than the others and it appears to bend the board.
Could you take a look and see if this pin is shorter or is this just from the picture?
It looks shorter. thanks.
It also looks like the vrm heatsink is pushed up tight to the main heatsink on the left of the board which is bending it.
Fred
So is XTREME 5970 killing 5970s just like the 4870x2 XTREME killed a lot of 4870x2s?
Is the problem because the stock mounting screws are too short or is it something else?
Also there are a lot of differences from the sapphire 4GB board and the ati 5970 board, but the cooler looks the same...it's worth investigating if the cooler touches anything.
The 2 big rubber supports at the end of the board are a nice touch.
ATI 5970 2GB board
Sapphire 5970 toxic 4GB board
This can be nothing, but it was the only thing I could add.
Wait wait...
So you're telling me if you use a DVI-to-VGA converter it works (On your killed dvi port) ???
Ok now I am shocked....
Probably board bending due to short screws?
edit2:
Another difference is the area around the GPUs contact, it's lower in the stock cooler and it's also insulated with a transparent plastic sheet.
You could also try to see if there are any tall components in that area...
We can see that one of the standoffs base in the accelero cooler looks huge in size compared to stock cooler.
This is the standoff that Sapphire insulated with the yellow tape in the 4GB model.
edit1:
It also looks like they cuted a small part of the standoff in your accelero cooler (comparing your cooler photo to accelero site photo and to sapphire photo).
I can't see this clear in the photos.