sharknice
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I returned something last week with no issues.
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Amazon CEO Andy Jassy threatens employees to return to office or "things are probably not going to work out for you"
- Thread starter Zarathustra[H]
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pendragon1
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same, no issues doing returns or claiming warranty on stuff.
returns thread is over here: https://hardforum.com/threads/amazon-returns.2031436/
Flogger23m
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Glad it worked out for you. I'm just relaying what Amazon customer service is telling me. I've had multiple people tell me what their "policy" is now. From some of the Reddit posts I found on google, opening a BBB complaint used to work and they would issue a refund. But some of the more recent replies seem to indicate Amazon doesn't care about that anymore. That seems to be my case as well. I think I'll have to open a police report but not sure what agency to even file said report with. Even then, I doubt they will do anything. I've just accepted that Amazon stole $440 from me at this point.
Flogger23m
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First page on google.
Like I said, I spent an hour being transferred around. That is what they told me. What they state on the website doesn't matter, according to them. Is it illegal? Yes. What will happen? I Don't know. I assume enough people will complain, and some law enforcement agency/law will kick Amazon's teeth in long term.
If you complain enough, they will start sending this email:
It seems like the general consensus is that they will decide your government ID is not good enough, and decline the refund. It seems like contacting customer support for a refund qualifies as "abnormal activity".
What is interesting is they only issue this email after you contact customer support a few times, and despite there being "abnormal activity" you can still purchase from them. But they don't refund you. Kind of odd. If an account was compromised, why would they allow you to continue purchasing? Personally I never had any messages from Amazon regarding "abnormal activity", and see nothing of the sort, on my account. I only got the messages when contacting customer support.
Yesterday I spent an hour with customer service and they claimed they would issue the refund within a few hours. Now they are looping back again. Rinse repeat. Submit more ID, they will open an "investigation", and then do nothing. Their webpage mentions nothing about submitting ID to third party companies for refunds, and I am not interested in doing any such thing.
I know Amazon has a loyal following, I'm just relaying my experience.
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GoldenTiger
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So how many returns have you done for how much money in what time span? That usually gets triggered by excess returns.
GoldenTiger
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Two wrongs don't make a right.
On a positive note the company i work for forced all its entry level employees and most of its tech support back to the centers, there was a lot of push back and some quit but it was the fat that needed to be trimmed.
Its only been 15 days and we the techs already see a night and day improvement, tickets are down to 36hrs instead of the “no timetable” we have been getting the last 2 years and hold times have been cut in half.
Its only been 15 days and we the techs already see a night and day improvement, tickets are down to 36hrs instead of the “no timetable” we have been getting the last 2 years and hold times have been cut in half.
GoldenTiger
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I think we nailed it, since Flogger23m didn't come back to say anything despite posting elsewhere here on the forums
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After the 2008 real estate crash, I wound up talking to one of my customers, who built manufactured homes. She told me that they had a big problem with people abusing FMLA leave: gonna be 15 minutes late and don't want a point? Call HR and say you need 15 minute of FMLA. Don't want to work this afternoon? 4 hours of FMLA.
During the worst of it, they laid off most of the workers and shut down the factory for a few months. She told me that when business picked back up, they offered most employees the chance to come back, but none of the FMLA abusers were--that was apparently a relilable symptom of someone just not being a good worker.
So It took that long for them to bring back in some unskilled /unproductive staff? Just wow
If you've legitimately tried in good faith to resolve a situation and absolutely can't gain traction with regular support, try to send an email to [email protected].
It is still actively monitored by their business relations team. If you can lay out all the steps you've taken to try and get it solved, and it's a meaningful issue, they will jump in and get shit done.
I was getting the runaround for weeks on my prime status being mysteriously fucked up. I talked to probably a dozen people and burned probably near a double digit number of hours on the phone. Just couldn't get it resolved - tried literally everything they suggested, cancelled, resubscribed, prime benefits were simply not working on any service despite my account showing prime being active.
As a last ditch effort, fired off an email to big Jeff with ticket numbers and all the details.
Someone with this team called my cell the next day and the lady had everything fixed within like 20 minutes and gave me a good credit.
I believe they were scared to lose their workforce but the job market has shifted here and they realized that most of these workers wouldnt leave like they would have 8 months ago
Instead of blocking your account and every family members account they just turn off returns now.I think we nailed it, since Flogger23m didn't come back to say anything despite posting elsewhere here on the forums
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Zarathustra[H]
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I almost find this difficult to believe. Not only do I return stuff and get credited for it all the time and have never had a problem, but that would pretty much be business suicide.
Someone somewhere must have fucked up. I can't imagine this is their intent.
Zarathustra[H]
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If that is true, that is pretty shitty too.
I mean, where do they draw the line? What is habitual/problem behavior?
I've made 12 returns thus far in 2023. Four of those were for just straight up defective items. 8 were for various mistakes (accidental purchase of wrong item due to amazon's fuzzy search logic, misunderstanding of product description, etc.)
But that's out of over a hundred orders, totaling many thousands of dollars.
I feel like I am probably a pretty profitable customer, and not like I abuse the return policy, but not knowing where they draw the line, and what one's "status" is gives me pause.
If they took back an expensive item, and didn't credit me for the return, I'd get pretty petty. I'd take time off from work and file a small claims court case, and ask the court for compensation for my time and effort in getting the issue resolved. No guarantees, but if they showed up to defend themselves, their legal costs would be orders of magnitude higher than the cost of the item, even if it were an expensive one. And if they didn't bother showing up, they'd probably be summarily ruled against.
And then I'd never shop there again.
Did some googling, and found some info that suggests for items over $300 and for habitual returners, they may hold the refund for 30 days. While not getting your refund at all sounds really bad, the 30 day delay for those who abuse the system doesn't sound totally unreasonable to me. it sounds less reasonably for things that are high ticket items, just because, but still, not the end of the world.
I don't think I've ever returned anything over $50.
All that said, this is thoroughly off topic.
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sharknice
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I know a guy that signed up for Amazon prime then did a charge back on his credit card when it renewed instead of properly cancelling his subscription. Amazon obviously blocked his credit card from any further purchases, but they also blocked any purchases going to his address even if it was a different name and payment.
They don't fuck around if they think you're scamming them.
It would suck to buy a house and find out it's blacklisted from Amazon lol.
They don't fuck around if they think you're scamming them.
It would suck to buy a house and find out it's blacklisted from Amazon lol.
Zarathustra[H]
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Like, what happened if you tried to ship to that address? Would they at least give you an error and a reason? If you were indeed a new owner, maybe that could be used to contact support and have it fixed.
That said, in a world with many retailers, there is a limit to how much time and effort I am willing to spend to address a problem like this, before I just decide to take my business elsewhere. If they don't want my money, they don't get it.
sharknice
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It was some generic error like "your order could not be placed". This was close to 10 years ago now though.
Maybe they put some kind of time limit on it or maybe it was because he was on the same PC, ip address, etc. No idea if it would actually blacklist the address for a future owner.
There are definitely alternatives to Amazon, it wouldn't be the end of the world. It would suck for me though. I have spent 10s of thousands of dollars and my account is 20 years old.
Comixbooks
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Does Amazon have Chat anymore I was charged for the wrong item sent they replaced it but charged me for the wrong item sent so I got billed twice.
I couldn't find Chat just a dumb phone number they might of got rid of Chat due to stuff being given away free.
I couldn't find Chat just a dumb phone number they might of got rid of Chat due to stuff being given away free.
Sir Beregond
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Really? I've sent back at least a dozen things this year for various reasons and always got refunded.
IndyColtsFan
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They do have chat, but they seem to have gone to great lengths to hide it. A few months ago, they sent me two 8 TB drives rather than the two 18 TB drives I ordered and due to a UPS mixup (and, admittedly, a mistake on my part in shipping), it was a nightmare to get the refunds and resulted in me chatting with several agents over the course of 1-2 months. Finding chat was a Herculean task and as I recall, you have to select certain options in their help tree to finally expose it. An agent in the Philippines is who finally resolved the issue for me.
I work for an ecommerce site and it's very interesting with Amazon. We ship to customers directly, but use Amazon to ship to businesses as well and other quirky situations. So we use Amazon, while also competing with Amazon shipping wise. Sometimes it appears as directly from Amazon and sometimes not (I'm still unclear in what situations that happens... totally forgot why)
Regardless, if you don't deliver the full pallet within two days you get charged a lot more so they can't return a single item from the pallet because that pallet contains dozens of other orders tied to that two day prime commitment rate. This is mostly because warehousing software is a nightmare running on cobol and migrating to modern software is a slow
process
It's actually worrisome cause new people in the field won't know cobol
Regardless, if you don't deliver the full pallet within two days you get charged a lot more so they can't return a single item from the pallet because that pallet contains dozens of other orders tied to that two day prime commitment rate. This is mostly because warehousing software is a nightmare running on cobol and migrating to modern software is a slow
processIt's actually worrisome cause new people in the field won't know cobol
sharknice
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I work for an ecommerce site and it's very interesting with Amazon. We ship to customers directly, but use Amazon to ship to businesses as well and other quirky situations. So we use Amazon, while also competing with Amazon shipping wise. Sometimes it appears as directly from Amazon and sometimes not (I'm still unclear in what situations that happens... totally forgot why)
Regardless, if you don't deliver the full pallet within two days you get charged a lot more so they can't return a single item from the pallet because that pallet contains dozens of other orders tied to that two day prime commitment rate. This is mostly because warehousing software is a nightmare running on cobol and migrating to modern software is a slow
It's actually worrisome cause new people in the field won't know cobol
I did some work a couple years ago for selling on Amazon and it is a bit of a pain. They don't really like it when you do your own fulfillment and Amazon doesn't provide a non-production environment you can test your code with. Just some kind of scratch pad thing you can copy paste data to in your web browser. I basically just had to make my own fake Amazon server emulating all of their stuff. Fortunately their documentation is actually pretty good so it wasn't too bad. But it's a bit tense running your code in production without validating against their real servers ahead of time.
I also did a different contract to replace a very old mainframe billing/inventory system, probably similar yours. This was 15 years ago and we replaced it with modern (at the time) software. It only took a team of 10 of us 4 months. The old system was so slow it took over 24 hours to run the end of day cycle, the new one we made did it in 10 minutes.