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XFXSupport

XFX Representative
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  • karsten
    Hi, I am trying to get an answer to this, I bought a new in box R9 280X (XFX) from a 3rd party and am looking to register it. It has not been registered yet. On the XFXforce.com website for sale date and location do I use the original information from when the original owner bought it? can you PM me? thanks
    W
    Hello,

    I'm a customer from Brazil and thursday (07/04/13) I opened an Ticket in XFX Support site about my video card (HD 6870) that suddenly died. Defect of (NO Display Bios/Post) and need a RMA. The problem is that five days as passed and no response to my ticket yet.

    Please take a look on my ticket. No:T1307040030

    Thanks in advance
    E
    hi sorry to bother you again i need a little help ok monday xfx said they would honor lifetime warranty but get msg from helpdesk tuesday they say Hello, Do you have the original receipt? i can confirm your lifetime warranty with a proof of purchase.Account restoration is completed. anyone who didnt get it restored is being asked to re-register, and we will manually lookup accounts in the old system as needed. Thank you. but he never told me where to send receipt i need to make sure am still have lifetime warranty tick number is T1306290034 thank you .
    E
    hi sorry to bother you but when i tried to log in today at http://xfxforce.com/en-us/home.aspx my account was gone i made a new one but when i first got my video card i register almost the same day but its not on there anymore so am worried about the lifetime warranty can you help.
    I
    Hi there,

    I sent off my 7970 card this week, and should be there by tomorrow sometime.

    In the meanwhile, I had to go buy an interim card @ Fry's since I do not have built in video in my MB. Any ideas on about how long it may take to get the card back from service? Just curious if there was like an average timeline.

    Thanks again,
    -Ivanhoe255
    U
    Hi!

    I recently sent in a support ticket about my XFX 7870. I turned on my PC one day and a really loud whining sound came from my case. There was also no video output on the screen, despite audible sounds from Windows 7 that showed that the computer was logging in, etc.

    Long story short, after rearranging everything in my PC case to see what worked, I narrowed it down to the card (used different cables, monitors, everything)

    When using an AMD 6970, there were zero problems and the computer ran fine, despite that card running at a higher voltage (so the PSU can also be ruled out).

    Just want to know what to do. I appreciate you taking the time and I look forward to hearing back!

    Thank you!!!!
    --Rajiv

    Ticket #: T1305240048
    Product: FX-787A-CNFC
    Serial: NYH003489
    ManofGod
    Say, what is going on with the telephone support this week? For some reason, they are closed but I could sure use some help. I did start a support ticket 2 days ago but so far, no response.

    It appears that my XFX HD 4890 is having issues and needs to be serviced or replaced.
    S
    Hey XFXSupport, can you see if the login authentication support site is working? I'm getting timeouts here
    U
    Bought a couple 6970s here for Eyefinity and was told XFX was sending out miniDP->DVI adapters to those that request it, how can i go about getting one sir?
    N
    Hello I recently Sent in my XFX 7800 GTX OC for RMA to you guys ticket reference #297764. You Sent me back a 9600 gt but it is not performing as it should. I asked what could possibly be the bottleneck, you said driver issues I clean sweeped drivers and reinstalled to no avail. I then looked up the Product number(PV-T94P-YDF0) of the card you sent me and the only links I can get are in Chinese and/or Japanese. I then tried to download alternative drivers from omega and this card wasn't supported which struck me as odd. I then was told to run 3dmark06 which I did and got a score of 4297 My score with old gpu was 4913. I was then misunderstood because I put an I without a space accidentally at the end of my 4913 which made it look like a erroneous number. I sent back a correction but the person who retorted had obviously not read it and proceeded to denigrate my judgement. Please help me find a viable solution for this problem thank you for your time and patience.
    M
    Put my order in on monday and recieved it on friday. Looks pretty... :p
    Now i just gotta wait 3 weeks to get back home so i can see if it works. Fingers crossed.:rolleyes:
    Thanks XFX for doing this. You guys are awesome. I own a XFX 8800gt and now a XFX 5850 and will be buying XFX products for the rest of my life just because XFX helped me out like this. :D:D:D:D:D:D
    X
    I just wanted to let everyone know that the 5850s that we are selling through HardOCP are all out. Congrats to everyone who got one!!
    D
    Is the offer for the 5850's still going on (HardOCP exclusive deal or whatever). If it is I would like 2 of them please, please let me know if this is still going on and I will send along the correct information to get them ordered.
    C
    called back said i need a ticket ID number, so I guess I'll have to wait for a return call, I have the cash, just need the card. Thanks!
    K
    Hi, I ordered a 5850 from amazon, and I know this question probably pops up all the time lol, but when do you suppose XFX might have some more supply for amazon? Any hint would help a LOT. I'm building in a month exactly and I only ordered it a few days ago, and don't want to be left with a build with no video card.

    I can't get this one now though unfortuntely : ( Unless you could somehow guarantee me one to order at the end of this month(when I'll order everything)

    Thanks for the help, I'm a new user here :D
    X
    There are still a few cards available. I am leaving for the weekend so if you PM me you won't get a call back until Monday morning but if you are considering getting one please send a PM. I don't want someone to not get one just because they are assuming that they are sold out already. Have a nice weekend guys!! :D
    J
    Thanks for card XFX (and such a quick call! O_O). Been looking for one of these for the last week or two.
    N
    Just a Thank You! From my experience and from what I've read of others...Everything was very professional. Kudos!
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