IT Resume Thread

xphil3 said:
I would trim the top line to something like this:

Network Specialist serving as an expert consultant on both Local Area Networks as well as Storage Area networks.

No need to abreivate.

Your first bullet point mixes both network architecture with systems architecture, something that you dont mention in your summary. Just something to consider.

Your other bullets may be a bit too technical for any of the non-technical screeners, just keep that in mind too.
Click to expand...


I would not put "1 bullet point" job summaries. If anything take the above advice for the first bullet point and then elaborate on some specifics. You should have these if you have an consulting background in LAN/WAN networks. Something along the lines of "Set up Local Area Network for 50-60 computers". Just a vague example.
 
roaf85 said:
As far as recruiters goes it really depends on the company. Every interview except for my banking software company did a phone interview/pre interview before I interviewed with anyone in the company. These included the following.
Click to expand...
What you're calling recruiters are pre-screeners. Recruiters simply look over a resume for "hot" words and send the resume off to the technical team to make a decision if they should grant the candidate a first round phone screening. If you were asked anything technical, these are NOT recruiters.

roaf85 said:
- Sandhills Publishing: Systems Intern - 3 interviews. I made it to round 2. This was a phone interview, recruiter in person interview. 3rd interview was supposedly with the Systems Manager.

- Hyvee - MIS Intern - Phone interview followed by a in person interview with key MIS management

- Career Services - IT Intern. Email questionnaire followed up by in person interview. Go the job and person doing the interview (my former boss) had way more experience than any recruiter you will find (maybe not any, but pretty close).

Tek Systems Network Tech- 2 Phone interviews, these people are recruiters, so all my interviews were with recruiters.

- Union Pacific - MIS Intern - Recruiter in person interview.

- Hyland Software - Systems Installer - Phone interview followed by in person interview. Turned down job.

- Major School System - System Admin - Recruiter in person interview followed by recruiter/principal interview followed by network team interview - Current position
Click to expand...
Sounds like you had a lot of interviews, Im curious if all you in person interviews were technology related or management type interviews. I also see you interviewed a Tek, I know a slew of people that work there. Was also offered a job there a few years back.


roaf85 said:
List goes on, but I live in a state that has an over abundance of college graduates vs how many jobs are available so it is possible to weed out many applicants where I live.
Click to expand...

I think I probably live in an area where the college kids flourish, though they're usually "dog shit" for lack of a better term. Weeding through candidates seems to be down to a science in the NJ/NYC area. Where are you from? Also, would like to see your resume.
 
xphil3 said:
What you're calling recruiters are pre-screeners. Recruiters simply look over a resume for "hot" words and send the resume off to the technical team to make a decision if they should grant the candidate a first round phone screening. If you were asked anything technical, these are NOT recruiters.


Sounds like you had a lot of interviews, Im curious if all you in person interviews were technology related or management type interviews. I also see you interviewed a Tek, I know a slew of people that work there. Was also offered a job there a few years back.




I think I probably live in an area where the college kids flourish, though they're usually "dog shit" for lack of a better term. Weeding through candidates seems to be down to a science in the NJ/NYC area. Where are you from? Also, would like to see your resume.
Click to expand...


I see. Well all the business cards list their titles are recruiters etc. I believe some of them are recruiters, but yes I agree some are pre screeners.

Most of my interviews were probably management type interviews. I do not go for pure technical interviews as my background really does not suit the type of questions relating to programming languages and advanced knowledge of the IT field. Plus I have no specifics in IT, which means I do not have a CCNA etc.

I do have a 4 year degree, which to some it is a hit and miss. It really just depends. I consider myself average and right now I am undecided my future education route.

Teksystems is a funny story. I worked with a lady at Career Services back in the day. She is a IT recruiter for TekSystems. She ended up getting me that phone interview for TekSystems, but it did not go anywhere. Months later she ended up placing me in a Classified civilian job for Raytheon as basically a "weather" systems type installer with basic security clearance.

I basically severed the tie after I turned the job down after being offered it the same day because of the 90 percent travel and to me what seemed like long work weeks. I just was not sure. I do and do not regret it.

Anyways I am from Nebraska.
 
Here goes. This resume is out of date since my current job. I need to update it.

Resume (looks better in word and I swear it fits on one page)

Objective: To obtain a full-time position where my previous experience in technology and project management will add value to
the organization.

Education
Bachelor of Science in Business Management
University of Nebraska-Lincoln
Emphasis in Management of Information Systems
3.4/4.0 GPA

Experience
Client Service Analyst June 2008 – Present
Information Technology Inc., Lincoln, Nebraska
Provide telephone support for Branch Automation products using a case management and Knowledge
Base solution system.
Perform software installations and conversions for enterprise wide bank institutions on a 40% travel
schedule.
Train administers and end users on using ITI software for new account openings.
Act as a liaison between ITI project teams and Wolters Kluwer Financial Services for updating bank forms.
Document software corrections and enhancements for future Branch Automation software.

Project Management Intern May 2007 – May 2008
Information Technology Inc., Lincoln, Nebraska
Completed 21 hours of Project Management Institute (PMI) credentials.
Prepared reports and agendas using Microsoft Project for up to 16 weekly project meetings.
Conducted weekly project meetings for internal and remote project teams of over 20 people.
Managed a database of over 500 bank forms, which guarantees compliance to all banks who license
Information Technology, Inc. products.


Information Technology Intern December 2006 – May 2007
Career Services, Lincoln, Nebraska
Managed a Microsoft Access database of ~50,000 records of content sensitive information that generates
reports on recent graduates, employment information, and counseling interactions.
Administered, and updated group policies and security settings on an Active Directory of 40 computers in
2 offices.
Created a new update policy that lowered the response time to all security threats and viruses by 3 weeks.
Updated Power of Possibilities website, which helps undergraduates and prospective students in the
major selection process.

Volunteer
Experience

Students in Free Enterprise August 2005 – May 2008
Kids Invent Toys summer camp counselor and web page instructor for elementary school children.
Part of 2006 First Runner Up team: Students in Free Enterprise Regional Competition: Miami, Florida

Skills
Server Management: Windows Server 2003, XP, IBM I-Series/AS400, Unisys A-Series, SQL Server
Project Management: Microsoft Project, Office, Visio, SharePoint, OnBase, Adobe Acrobat
Object Oriented Programming: Visual Basic, C\C++, UML, SQL
Web Design: HTML, XML, PHP, Photoshop, Fireworks, Flash, Dreamweaver, FrontPage
Networks:, Linux, UNIX, Active Directory, TCP/IP, Group Policy, WSUS, Telnet, Terminal Services/Citrix
General: Troubleshooting, installations, upgrades, configurations, system rebuilds, diagnostics, backups

Awards
Dean’s List, four semesters
Opportunity Scholarship to University of Nebraska-Lincoln
Schramm Hall Senator 2004 – 2005
 
roaf85 said:
Here goes. This resume is out of date since my current job. I need to update it.

Resume (looks better in word and I swear it fits on one page)

Objective: To obtain a full-time position where my previous experience in technology and project management will add value to
the organization.

Education
Bachelor of Science in Business Management
University of Nebraska-Lincoln
Emphasis in Management of Information Systems
3.4/4.0 GPA

Experience
Client Service Analyst June 2008 – Present
Information Technology Inc., Lincoln, Nebraska
Provide telephone support for Branch Automation products using a case management and Knowledge
Base solution system.
Perform software installations and conversions for enterprise wide bank institutions on a 40% travel
schedule.
Train administers and end users on using ITI software for new account openings.
Act as a liaison between ITI project teams and Wolters Kluwer Financial Services for updating bank forms.
Document software corrections and enhancements for future Branch Automation software.

Project Management Intern May 2007 – May 2008
Information Technology Inc., Lincoln, Nebraska
Completed 21 hours of Project Management Institute (PMI) credentials.
Prepared reports and agendas using Microsoft Project for up to 16 weekly project meetings.
Conducted weekly project meetings for internal and remote project teams of over 20 people.
Managed a database of over 500 bank forms, which guarantees compliance to all banks who license
Information Technology, Inc. products.


Information Technology Intern December 2006 – May 2007
Career Services, Lincoln, Nebraska
Managed a Microsoft Access database of ~50,000 records of content sensitive information that generates
reports on recent graduates, employment information, and counseling interactions.
Administered, and updated group policies and security settings on an Active Directory of 40 computers in
2 offices.
Created a new update policy that lowered the response time to all security threats and viruses by 3 weeks.
Updated Power of Possibilities website, which helps undergraduates and prospective students in the
major selection process.

Volunteer
Experience

Students in Free Enterprise August 2005 – May 2008
Kids Invent Toys summer camp counselor and web page instructor for elementary school children.
Part of 2006 First Runner Up team: Students in Free Enterprise Regional Competition: Miami, Florida

Skills
Server Management: Windows Server 2003, XP, IBM I-Series/AS400, Unisys A-Series, SQL Server
Project Management: Microsoft Project, Office, Visio, SharePoint, OnBase, Adobe Acrobat
Object Oriented Programming: Visual Basic, C\C++, UML, SQL
Web Design: HTML, XML, PHP, Photoshop, Fireworks, Flash, Dreamweaver, FrontPage
Networks:, Linux, UNIX, Active Directory, TCP/IP, Group Policy, WSUS, Telnet, Terminal Services/Citrix
General: Troubleshooting, installations, upgrades, configurations, system rebuilds, diagnostics, backups

Awards
Dean’s List, four semesters
Opportunity Scholarship to University of Nebraska-Lincoln
Schramm Hall Senator 2004 – 2005
Click to expand...

First things first,
Your objective seriously looks like you pulled it from a resume engine or someone at your college career center wrote it. You need to make it more personalized and interesting.

Education all the way to the bottom, you have started your career and that's one of the last things anyone cares about now(your education). Experience is what you want to key in on.

Since you dont have a lot of experience, I would put your skills section to the top(skills cored resume) and try and build that out more. Expand each of those sections to include as much as possible.

Kill the volunteer and awards and combine all of them into an achievement section, looks much more professional.

Your experience section looks good, not too bloated which is a good thing.

You want to look as experienced as possible, If I saw this resume I would assume that you JUST graduated college simply on the way that it looks and how some of it reads.. Also, dont worry about having a multipage resume. Thinking that everything needs to fit on one page is a thing of the [recent] past. My resume is almost 3 pages long and ive always had at max a 2 day turn around.
 
xphil3 said:
First things first,
Your objective seriously looks like you pulled it from a resume engine or someone at your college career center wrote it. You need to make it more personalized and interesting.

Education all the way to the bottom, you have started your career and that's one of the last things anyone cares about now(your education). Experience is what you want to key in on.

Since you dont have a lot of experience, I would put your skills section to the top(skills cored resume) and try and build that out more. Expand each of those sections to include as much as possible.

Kill the volunteer and awards and combine all of them into an achievement section, looks much more professional.

Your experience section looks good, not too bloated which is a good thing.

You want to look as experienced as possible, If I saw this resume I would assume that you JUST graduated college simply on the way that it looks and how some of it reads.. Also, dont worry about having a multipage resume. Thinking that everything needs to fit on one page is a thing of the [recent] past. My resume is almost 3 pages long and ive always had at max a 2 day turn around.
Click to expand...

Yes I have not touched it since college so the objective statement would obviously change. I agree I do need to kill the volunteer section.

I will have to go into the multipage resume as I have not listed my current experience, but for what it is worth thanks for the suggestions.
 
not sure if this belongs here...

I've recently moved into management, and unfortunately there were some tough things that had to be done. now that it is over with, I'm short two people.

I'm about to get a crash course in being on the other side of the table, as I'm being tasked with hiring a Jr. Sys admin and a senior sys admin. Anyone have any good advice, or a few good sample interview questions that I might be able to utilize?

My background is in technology, and up until recently I was a systems administrator myself. Just not sure how in depth to go, I'm not out to scare potential new hires, but I don't want to hire someone not up to the challenge.
 
rekojenasni_787 said:
Please check mine once more.
http://www.thecpuguy.com/resume.doc

Question, do you recommend saving resume in pdf format?
Click to expand...

I read mixed opinions on this. I usually send both PDF and Word (97-2003) formats. I think PDF is pretty universal in general, and Word is universal in the resume area. Not everybody uses Office 2007, so I tend to stay away from that format. I also keep a text version on hand just in case.
 
Vito Corleone
[H] — Orlando, FL — 867-5309 — [email protected]
Certifications
CCNP
CCNA: Voice
CCNA

Skills
· 5 years deploying, administering and troubleshooting small to large Cisco networks
· 6 years with Windows Server 2003 (Active Directory, Exchange, IIS, Terminal Services, etc)
· 7 years with Linux/Unix servers (Apache, PHP, MYSQL, FTP, SSH, DHCP, Scripting, etc)
· 2 years managing one to three employees in a virtual call center environment

Operating Systems: Cisco IOS/CatOS, Microsoft Windows (including Server 2003), UNIX and Linux
Networking Equipment: Cisco 7200, 7600, 3800, 3600, 2800, 2600, 1800, 1700, and 800 routers, Cisco Catalyst 2900, 3500, 4500, 6500 switches, Cisco ASA/PIX firewalls, Cisco VPN 3000, Cisco 1100 and 1200 WAPs, Cisco Call Manager Express, Cisco 7900 phones, Cisco UC 500 products, Dell, HP, Linksys and 3Com
Networking Protocols: BGP, EIGRP, OSPF, MPLS, QoS, Frame Relay, VPN, GRE, HSRP, NAT, DNS
Software: Cisco CLI and SDM/ASDM, Microsoft MMC, VMWare Server and ESX, CiscoWorks, DoubleTake, Ghost, Trend Micro, Symantec, Microsoft Office Suite including Visio

Professional Experience
Enterprise – Orlando, FL 06/09 to Present
Network Engineer II
· Part of team responsible for designing, deploying, and maintaining enterprise network with 1,000+ routers, switches and firewalls, 10,000+ users across 150+ international site WAN.
· Working closely with Sr. Engineer on tasks including: configuring IPSEC VPNs, resolution of complex network issues, **BLANKING HERE***

NuVox – Greenville, SC 02/09 to 05/09
IP Networking Tech III (Contractor)
Member of team responsible for deploying and maintaining network of 90,000+ customers across 16 states.
· Daily configuration and maintenance of Cisco 7200, 7600, 2800, and 3800, 4500, 6500 devices utilizing such technologies as BGP, OSPF, EIGRP, MPLS, Frame Relay and ATM. This included provisioning customers (DS1s, DS3s, etc.), configuring QoS policies, configuring BGP peering with customers and other service providers, building and configuring OSPF areas, configuring DLCIs (Frame Relay) for customer circuits, and configuring MPLS with customer VRFs.

Cynergi Systems – Greenville, SC 02/08 to 9/08
Network Engineer
· Worked with Sr. Network Engineer (CCIE, MCSE) designing, deploying and troubleshooting medium to large campus networks. This included configuration of EIGRP, OSPF, IPSEC VPNs and various other technologies utilizing Cisco 4500, 3560 and 2960 switches, 2800 and 1800 routers as well as 1100 and 1200 wireless access points.
· Implemented and configured existing network infrastructures (WAN and LAN) to support our company’s media solution, CQ. Much of this was done using Multicast over GRE Tunnels. Daily configuration of Cisco 2800 routers and 3560 switches.
· Lead for our Professional Services department which performed outsourced support for contracted clients. This support included: design, deployment and configuration of small to medium business networks and systems (Cisco routers, switches and phone systems, Windows Server 2003 and Exchange 2003 and 2007) in businesses and schools.

Sovereign Technologies – Tampa, FL 12/04 to 05/09
Network/Systems Administrator
· Lead consultant for outsourced support with contracted clients including design, deployment and administration of small to medium Cisco networks.
· Deployed and maintained equipment for cable internet service (Cisco 7200 routers, 2950 and 3550 switches) for Rover ISP (300+ customers), performed level 2 and 3 support for customers.
· Previously served as Network/Systems Administrator of 200+ user (local and remote) network utilizing Cisco PIX firewalls (501/506E), Microsoft Server and Exchange 2003, Windows XP, VMWare Server and ESX, Linux.
 
Vito_Corleone said:
Thoughts?
Click to expand...

- Use active voice.
- Not sure how this looks in Word, but consider highlighting the most important stuff using a visual F pattern.
- Are you looking for a networking job or a system admin job? Consider having separate resumes for each.
- The recruiter probably doesn't care about your co-workers certifications.
- Did you ever do anything that changed the environment in a positive way? If so, find a way to measure it and list it.
- I would use "Assisted" to replace "Worked closely with".
 
MorfiusX said:
- Use active voice.
- Not sure how this looks in Word, but consider highlighting the most important stuff using a visual F pattern.
- Are you looking for a networking job or a system admin job? Consider having separate resumes for each.
- The recruiter probably doesn't care about your co-workers certifications.
- Did you ever do anything that changed the environment in a positive way? If so, find a way to measure it and list it.
- I would use "Assisted" to replace "Worked closely with".
Click to expand...

What's active voice?
What's visual F pattern?
I'm looking for net eng jobs, but I started in Sys work and figure it can't hurt to show that I'm well rounded.
Not good to work with/under a CCIE? I figured that would help somehow.
I'll try to come up with something.
Thanks, done.
 
Vito_Corleone said:
I'm looking for net eng jobs, but I started in Sys work and figure it can't hurt to show that I'm well rounded.
Click to expand...

not so much. I'm conducting interviews to hire two sysadmins for my team right now, and it's annoying receiving resumes that have either network admin or developer crap all over them. We have Network Admins, and we have Developers, don't apply for a sys admin position if all you've done is work with Cisco, and don't start off your resume to be a sys admin with "I know how to code in every language that popped up on google"

</rant>

long day of wading through resumes...

A good cover letter can often alleviate the annoyingness of it though, I've got a few "I've done programming for a decade, but I really really want to be a sys admin because *reasons*" and that's alright.
 
Berg0 said:
not so much. I'm conducting interviews to hire two sysadmins for my team right now, and it's annoying receiving resumes that have either network admin or developer crap all over them. We have Network Admins, and we have Developers, don't apply for a sys admin position if all you've done is work with Cisco, and don't start off your resume to be a sys admin with "I know how to code in every language that popped up on google"

</rant>

long day of wading through resumes...

A good cover letter can often alleviate the annoyingness of it though, I've got a few "I've done programming for a decade, but I really really want to be a sys admin because *reasons*" and that's alright.
Click to expand...

I'm not sure that what you're saying applies. I haven't only worked with Cisco, the first ~5 years or my career was all sys admin work. And my resume is definitely way more geared towards networking. I left a bit of my sys experience on there so people will know that while I'm now a net eng, I can also do other things and I don't live in a bubble.

Obviously the two of you don't think it will help me, but will it hurt me? If not I'd rather just leave it in.
 
Vito_Corleone said:
Obviously the two of you don't think it will help me, but will it hurt me? If not I'd rather just leave it in.
Click to expand...

You missed the point I was trying to make. If you are trying to get a network admin job, highlight the relevant experience from when you where a sys admin. For example, I'm sure you configured TCP/IP settings, probably managed firewalls, etc. This is the best way to show that your 5 years sys admin experience is relevant to your desire to get a net admin position.
 
MorfiusX said:
You missed the point I was trying to make. If you are trying to get a network admin job, highlight the relevant experience from when you where a sys admin. For example, I'm sure you configured TCP/IP settings, probably managed firewalls, etc. This is the best way to show that your 5 years sys admin experience is relevant to your desire to get a net admin position.
Click to expand...

Oh, I figured it already read that way. I'll redo some of the wording. Thanks.
 
Ok guys, looking for some advice. I have two very important interviews next week that I do not want to screw up. My last interviews have gone decently, but I keep mental blocking/trying to hard to find answers to questions I know. I am hoping someone has some interview advice, things that have worked for you, tips, ect.

Thanks a ton!
 
Here is a copy/paste of my resume.

Let me know what you guys think.

TIA
___________________________________________

OBJECTIVE

Systems and Network Administrator
I am a Systems and Network Administrator who is driven by the desire to design, implement and maintain the perfect IT infrastructure. I am the IT director at my current employer, Ready To View, Inc. and am the lead technical administrator for our client base of over 100 small businesses. This client base includes infrastructures of anywhere from 3-100 PC’s. My oversight and administration of these networks has allowed our clients to focus on their day to day business operations instead of the systems running behind it.
My goal for the future would be to allow end users to continue to focus on their responsibilities while providing them with a fast, reliable and secure IT infrastructure.

TECHNICAL PROFICIENCIES

Certifications
• Cisco CCNA
• CompTIA Network+
• CompTIA A+
• Microsoft MCTS
• VMware VCP
• Sonicwall CSSA

General

• Windows 98/NT/XP/Vista & Server 2000/2003/2008
• Active Directory Implementation, Configuration and Maintenance
• Network Infrastructure Maintenance and Design
• Routing, Switching and Firewalls
• Domain Management
• Disaster Planning and Recovery
• Onsite Repair and Troubleshooting
Network
• TCP/IP, POP, SMTP, IPSec, PPP, PPTP
• WINS, DNS, DHCP, HTTP, FTP, VPN, VOIP
• T1, ISDN, DSL, Ethernet, Fast Ethernet, Gigabit Ethernet, Coaxial
• Routers, Firewalls, Switches, Hubs, Bridges, Gateways, Wireless Access Points
• 802.11a, 802.11b, 802.11g, 802.11n

Applications
• MS Office 2000/2003/2007
• Exchange 2003/2007
• Symantec Family of Products
• VMWare ESX, vSphere
• Acronis True Image, Norton Ghost, ARCServe, Norton Backup Exec
• PC Anywhere, Remote Administrator, Remote Desktop Connection, VNC
• Barracuda and Iron Port Appliances


EXPERIENCE

Ready to View, Los Angeles, CA - Charlotte, NC 5/2007 - Present
IT Director

• Manage the IT environment for small businesses and corporate clients ranging from 5-300 employees.
• Provided onsite and offsite support of Windows servers running Active Directory and Exchange.
• Router & switch installation, configuration and troubleshooting.
• Printer installation, configuration and troubleshooting.
• Virus Removal and Data Recovery/Migration.
• Remote support for clients using Remote Desktop Protocol and VNC.


Gigabitten, Covina, CA 6/2004-5/2007
Owner

Owner of a Computer and Network Support Company that provides computer repair and troubleshooting services to home and SOHO users.
• Specialized in Wired and Wireless Network Design, Implementation and Maintenance.
• Router & switch installation, configuration and troubleshooting.
• Printer installation, configuration and troubleshooting.
• Virus Removal and Data Recovery/Migration.


Star Auto Group, Monterey, CA 4/2002-5/2004
Jr. Network Administrator

• Provided Level 1 Tech Support for employees
• Assisted in desktop set up and troubleshooting
• Managed Exchange 2000 Server
• Created and Maintained Group Policies


Sears, Salinas, CA 2000-2002
Sales Associate

• Responsible for selling refrigerators and ovens.
• Responsible for daily cash drop, return processing and resolving customer complaints.


EDUCATION 2001-2004

California State University Monterey Bay, Seaside, CA

Major: Bachelors of Science, Computer Science
GPA - 3.2


References


References Provided Upon Request
 
It seems like my resume needs ALOT of help, any advice would be greatly appreciated.

Thanks guys!

Summary
A networking professional with 4 years of experience designing,
installing and troubleshooting windows based environments for small businesses
between 1-50 users.

Technical Skills
-4 years experience using, configuring, and troubleshooting Office 2003 and 2007 in environments between 1 - 50 users
-4 years experience installing, configuring and troubleshooting windows XP and Vista desktops
-3 years experience supporting customers via phone, email, or in-person in a fast-paced, high pressure environment
-2 years of experience designing, installing, and configuring Local Area Networks for 1 - 50 user environments
-2 years experience designing, installing, and configuring Point-to-Point VPN networks from 2-6 locations
-4 years experience designing, implementing and maintaining active directory environments based on server 2003 and 2008 for 1 - 50 users
-4 years experience designing, implementing and maintaining exchange server 2003 and 2007 for 1 - 50 users in a single server environment
-Ability to design hierarchical network structures and assign sub networks over various physical media
-2 years experience programming routers and switches, and performing troubleshooting tasks for connectivity, speed, and packet loss issues
-Advanced Cisco Router/Switch knowledge such as managing and configuring boot image files, creating and configuring VLANS, and writing Access Control Lists for security purposes
-7 years of experience building, troubleshooting, and upgrading computer hardware
-CompTIA Server+ certified
-CCENT certified CCNA expected in 30 days

Education
Waukesha County Technical College Waukesha, WI
-Pursued Associates as IT - Network Specialist
-Was accepted to National Technical Honors Society
Employment History
-Network Engineer, Health Care Office Systems, Brookfield, WI, 01/07 to 06/09
-Network Administrator, Digital Asylum, Wales, WI, 06/06 to 12/06
-Franchise Manager, College Pro Painters, Shorewood, WI, 1/05 to 09/05

References will be furnished immediately upon request.
 
Just throwing an updated one on here for some review. Thanks!

----------------------------Resume Below, copied from Word format--------------------------------------

Ur_Mom
My Address, Phone #
[email protected]_mom

Skills
Operating Systems: Microsoft Windows 3.11 – 7, Windows NT, Server 2000-2008, MS-DOS, Windows Mobile 2003-6.1, Linux (Debian, Slackware, Red Hat).
Software: Microsoft Office Suite, Disk Imaging, Internet applications, Antivirus/Anti-Spyware, HTML, PHP, Cisco IOS.
Hardware: x86/x64 workstations and servers, RAID arrays, Cisco switches and routers, wired and wireless LAN’s and WAN’s, UPS, digital imaging equipment, Windows Mobile powered handheld devices.


Experience
PC Technician, Owner
Astrocom Networks - 2007-2009
• Build, repair, upgrade and troubleshoot customer PC’s on location or in shop. Build and maintain small office and home office wired and wireless networks. Install and troubleshoot software and operating systems.
• Maintain and manage Windows Server 2003 domains in small office environments. Maintain backups, firewall, and hardware for small office/home office clients.
• Configure and maintain Cisco enterprise and small business routers and switches.

Technical Support
Gorge Networks – 2006-2007
• Provide telephone technical support for a user base consisting of Windows 95-Vista PC’s, Macintosh and Linux workstations. Documented issues in an in-house trouble ticket system. Design intranet support pages for Windows XP and Vista.
• Configure DSL modems, consumer broadband and wireless routers, VoIP adapters.
• Add user accounts, email accounts, resolve password issues. Maintain account security for customers. Take payments over the telephone.

Utility Operator
City of North Bonneville – 2004-2005
• Operate a 125,000 GPD activated sludge wastewater treatment plant. All laboratory testing including semi-annual and annual state mandated process control testing. Responsible for daily, monthly and annual reports upon state standards.
• Operate and maintain a well fed water distribution system with 350+ services. Install and maintain water meters, read meters. Monitor and maintain chlorine dosage.
• Maintain community CATV system fed by satellite. Install, repair and troubleshoot CATV services.
• Operate backhoe, dump truck, street sweeper and snowplow. Various maintenance and cleaning duties, minor electrical maintenance, light carpentry, road repair. Grounds keeping around city including mowing, weed eating, tree trimming, signage and flagging.
• Maintain computer systems, schedule backups, design custom spreadsheets and databases for treatment plant.

PC Technician
Adaptive Computers – 2002-2003
• Build, repair and upgrade custom computer systems. Troubleshoot PC problems to the component level. Install and troubleshoot software and operating systems.
• Build and install dedicated Linux based firewalls. Build and maintain small office/home office networks.
• Sales of computer parts and services, complete transactions using Quickbooks.



Technical Support / System Administrator
Sawtooth Technologies – 2000-2002
• Troubleshoot customer internet connections over the telephone for Windows 98-XP, MacOS and Linux workstations. Services include dialup, DSL, frame relay, T1 and 802.11b.
• Administer ISP network servers using RADIUS, mail, DNS, and web services (IIS and Apache). Install updates and patches on servers using Red Hat Linux and Windows NT 4.0 and 2000 Server.
• Configure and maintain Cisco 2600, 3600 series routers and 1900, 2900 and 2950 series Catalyst switches.
• Install small office and home wired networks. Maintain company internet and intranet websites.

Office Assistant / System Administrator
Rivercrest Farms – 1995-2000
• Answer phones; make appointments, data entry, accounts payable/receivable, payroll, and other office duties. Keep office supplies in stock, order replacement supplies.
• Maintain office computer systems and network using Novell Netware 4, MS-DOS and Windows 3.11.
• Operate a 27 circle irrigation system. Operate valves, water pumps, fertilizer pumps. Minor electrical repair on equipment.

Education / Professional Certification
Chemeketa Community College
Associate of Applied Science: Computer Systems and Information Science
Chemeketa Community College
Certificate of Completion: Computer Security and Forensics
CompTIA A+ Certification
CompTIA Network+ Certification
CompTIA Server+ Certification
CompTIA Linux+ Certification
CompTIA Security+ Certification
MCSA: Windows Server 2003 System Administrator
MCTS: Configuring Windows Vista Client
MCITP: Windows Vista Consumer Support Technician
CCNA: Cisco Certified Network Associate
Amateur Radio Operator (HAM Radio) – Technician Class
 
Just now came across this thread, got some good ideas and will post mine up when time comes! :) Thanks for the info guys.
 
I completed my degree last year Oct '08. I have only had two interviews for Network Admin. I've changed my resume so many times it's not funny. If someone could tell me what I am missing or need to add; it would be appreciated. I have also been out of work and on unemployment for almost a year. So any direction with the resume before my unemployment runs out in 2 weeks?

Thanks in advance


Career Objective:
To obtain a Technical/Network Support position that will utilize my extensive computer skills.

Hardware:
Cisco 7600 series Routers, Cisco Catalyst 3560 series Switches, Printers, Scanners, Laptops, Desktops, Hubs, Workstations & Servers (HP, Dell, Gateway), Raid, Hard Drives, Network Cards, Network Cables, Memory, DVD-ROMs, CD-ROMs, Motherboards, Power Supplies, Blackberry

Networks/Protocols:
LAN/WAN, TCP/IP, IPX/SPX, DNS, DHCP, POP3, SMTP, FTP, TELNET, SSH, VPN, ICMP, RIP, NAT, IGRP, TFTP, Ethernet, VoIP.

Software:
Microsoft Office 2003/2007, Vmware Workstation 6.5, Windows Server 2003/2008, Active Directory, Microsoft Exchange 2003, Citrix, Linux (Red Hat), Ubuntu, IIS 7, SQL Server 2008, ASP.Net, Windows XP/Vista, Cisco IOS, Dreamweaver CS 4, Photoshop CS 4,

PROFESSIONAL EXPERIENCE:
VerFi Designs – Olathe, KS
Web Designer/Administrator
Nov 2008 to Present
• Setup the layout and design with Dreamweaver CS4 and Visual Studio 2008 for internet website.
• Implemented secure end user account system within Asp.Net, Visual C# 2008 and SQL 2008 database.
• Hosting website within Windows Server 2008 via a DynDns account.
• Maintain and setup DNS, Domain controller, User Group Policies within Windows Server 2008.
• Daily log check to keep unauthorized user from gaining access to server within IIS 7 Reports.

Garmin International – Olathe, KS
Tier II Software Support
Oct 2007 to Nov 2008
• Answered customer inquiries regarding Garmin’s software applications.
• Provided support for USB and serial devices, installing and troubleshooting USB drivers and serial connectivity, including unit software updates.
• Provided software support remotely with PC and Mac through Citrix.
• Answered customer technical inquiries regarding Garmin products via telephone and email.

AVILA UNIVERSITY – Kansas City, MO
I.T. Support Specialist
July 2006 to Oct 2007
• Repaired and upgraded Via PC’s & Dell PC’s, .
• Installed Cisco Switches 3560 and 7600 series Routers with supervision of Network Engineer.
• Installed Cisco wireless access points throughout entire college with supervision of Network Engineer.
• Setup network access for routers through SSH/Telnet.
• Connected Blackberry phones to be used within the network.

EDUCATION:
DEVRY UNIVERSITY - Kansas City, MO June 2008
Associates of Applied Science in Network Systems Administration
3.8(4.0 scale) – Dean’s List – Graduated with Honors

Class Projects:
Managed LAN/WAN for Cisco Routers and Switches.
Installed Windows Server 2003, implemented Active Directory, setup Group Policy on server.
Installed and operated Linux Red Hat operating system.
Setup IOS operating system for Cisco Routers.
 
Sad to say, the best thing you can do is plow through this entire thread. I hate to say it but most of the tips and direction your resume needs has already been addressed many times over here. I wish there was an easier way to get the information but I just don't see any other way. Good luck and please be sure to post what you find and how it changes your resume!!
 
So, this thread is only to help out those with a networking background? How about just general IT Support? I could use some updating on mine, especially the way the job market is looking. :D
 
Frankly, I'd consider this thread for anyone in need of some resume help in this forum. If you're here, you probably are involved in networking somehow!!
 
Lightworker said:
This resume would be geared towards a networking gig. There's a couple changes I'm going to make that I havent yet, but let me know what you guys think, all feedback is welcome :cool:

http://exfusionx.com/media/Res_Oct09_Sanitized.pdf
Click to expand...

Well, as I said before, your resume has some classic issues (or at least what I'd call issues) that have been covered many times over in this thread since it was started over 5 years ago. I'm sorry there isn't a better way of doing this but reading through this thread will address most of them. However, since I haven't brought up some of these points in a while, I'll go ahead and repeat most of them for you here:

1. I'd drop the fancy formatting. Most won't see it and it really doesn't sell yourself like it used to. Frankly, as a hiring person, I'm not the least bit impressed with nice formatting, good paper stock, colors, etc. In fact, it makes me wonder if I'm being "dazzled" into not noticing something that maybe I should. Most resumes (especially in larger organizations) will be loaded into a system that searches for keywords anyways so it rarely is even seen anymore. Most companies that use Monster won't even have a system where fancy resumes get uploaded --more like the information is extracted from the document and we all just move on. Now the exception to that may be a graphic design resume or something like that (but this isn't quite the forum for that).

2. Get to the point quickly. Your opening statement should tell me as quickly as possible who you are and how much experience you have. Don't make me mull through 2 pages to know some very basic things like if you're an entry-level tech or senior IT manager material. I need to know quickly if I should read on or stop wasting time.

3. Change the format from a chronological format to what I'd call a "hybrid" format where you will list your skills instead of a detailed job history. This will allow you to more effectively convey your skills without making the hiring people read through your life history just to find out if you can manage an Exchange server. There are examples of this on this thread but I believe this one I posted waaaaay back then should give you the idea. It is by no means my best work but I think you'll get the idea.

4. Once adding a detailed Skills section, reduce your employment list to a single line per each job. It won't matter as much once your skills are established earlier. Besides, you will be able to add skills to your roster that you couldn't have mentioned before if you acquired them without being paid for them!

5. Drop the "references available..." statement. It's not necessary. Of course references are available if requested. The only thing that would be worth mentioning about references would be if the were NOT available (like if you worked for the CIA or something)!!

Work on it and make sure to post what you come up with here so we can all learn from the process too!! Good luck.
 
When applications are emailed (this is for a very small company), is it proper etiquette to format it using an email client's rich text formatting and hoping it plays nicely with the recipient's client or attaching it as a document, and if document, which format? (.doc, .docx, .pdf?)
 
kevinzak said:
When applications are emailed (this is for a very small company), is it proper etiquette to format it using an email client's rich text formatting and hoping it plays nicely with the recipient's client or attaching it as a document, and if document, which format? (.doc, .docx, .pdf?)
Click to expand...

PDF gets my vote. I make all forms using Adobe's LiveCycle Designer software so the boxes can be filled in on the PC and then printed out. PM me if you need more info...
 
I see a lot of good advice in here for people who have resumes with a lot of work experience, but I'm kinda at the entry level and looking for some recommendations. I don't have my resume at the moment (at work) but perhaps I can explain some of the obstacles I'm currently facing in my job search in the hopes anyone has some ideas for me (or a job :p)


I'm seeking an IT career field position. I've done computer repair for years privately (I advertise my service locally), but not in any official capacity. No matter how I phrase this experience in my resume, it sounds stupid to me. Currently I've got something like "6 years experience as a privately paid home computer service technician" and IMO it just screams "I spent 6 years cleaning up viruses and malware!"

Additionally, I'm a college dropout with no degree ::cringe:: I just couldn't handle juggling work and school at the same time and took a hiatus that ended up becoming prolonged (it's been 6 years now). Now I've got a daughter and school isn't going to be an option for another couple years until she's in preschool.

I've been working for about 4 years in a call center for a major home security company (make a guess, you've probably got it). My job title is Special Operations, which sounds fancy, but I'm ultimately just a glorified customer service representative for the company's more important accounts (and those that just have confusing contracts they don't want to train everyone else to have to understand). The key issue here is that the position is purely customer service and service technician quality control, so the position doesn't actually involve any technical support or troubleshooting, which doesn't lend much to my resume.

The company doesn't have any IT openings, (in fact, they just outsourced most of the on-site IT team) so I've got to cast my line elsewhere.

The city I live in houses a major tech institute, RIT, so the market is swarming with eager tech students, most of which have an Associates and a certification or two. Tough competition for a guy who's got neither. Xerox and Kodak are also based here and have been outsourcing, so there are also a fair number of experienced tech professionals looking for work.

I'm looking for a job that pays $30,000 a year (yes, I make significantly less than that currently) minimum. I'm not expecting anything more than a Help Desk position or something similar, but the local positions (most of them for Tek) are contract work positions, and I need something more reliable than that.

I have no certifications currently, though I should have the ICND1 test (CCENT certification) completed in a week or two (depends if I have to reschedule this Wednesday's test, family may be visiting). I expect to take the CCNA within a month or two after that.

My previous employment history is a very short list. Other than the home computer service I've done on the side for the last 6 years or so, I had a couple years throwing lumber into bins at a home improvement warehouse, a few months at a gas station, and a summer installing above-ground pools before my current job.

I've been hitting the books hard to get some certifications under my belt, and I've been messing around with my home Cisco lab and joined the PeerIX Project to get some more hands-on experience with networking. Would love to find a way to fit in some school so I can put in the 15 credits or so I need to finish of my Associates in Computer Science, but time nor budget currently allows.

I'll post my resume when I get home see what you guys think. I hate my resume because it's fairly obvious to me (and probably anyone else) that it's reaching when it comes to listing my experience.
 
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I'm seeking an IT career field position. I've done computer repair for years privately (I advertise my service locally), but not in any official capacity. No matter how I phrase this experience in my resume, it sounds stupid to me. Currently I've got something like "6 years experience as a privately paid home computer service technician" and IMO it just screams "I spent 6 years cleaning up viruses and malware!"
Click to expand...

For this part of my resume it sounds more like:

Various freelance IT (xxx County, FL)

then I listed out specific jobs that were large, memorable, particularly difficult, and some challenges overcome.
 
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