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BFGTech Exits Graphics

hah. not surprising.

i think a lot of us knew the PSU dept would go bankrupt sooner or later.

a company is not sustainable on enthusiast products alone.
 
yea silence is deafening
were is the local BFG rep on this will people that have newer cards get any support?
 
I have a BFG 7600gt I bought years ago that is still going strong. The card has a nice oc on it as well.

They will be missed.
 
Oh no! Not BFGTech! They were my favorite graphics card manufacturer for over 7 years! :O
 
I sent my GTX295 OC/H20 in for warranty back on Aprill 8th, 2010 and I have not recieved it yet. There email responce takes about a week. Calling them is the fastest way... and I have been told for three months now that there is a stock issue (no stock) and they will send out my replacement as soon as stock becomes available.
 
The best thing to do now is to maximize your value on anything BFG that you have. Sell off your BFG equipment today and go with a company that will still remain around.

Love for a brand is one thing. But can you stomach BFG sending you to their lawyers the next time you want your power supply or video card fixed?

If not, then sell, sell, sell any way you can.

As for their current tech support don't rely on BFR Tech email contact stream. Get them on the phone ASAP. That means waiting no longer than the next morning after you initially sent in a service request. And no longer than a day for any time BFG Tech Support last updated your case and it needs some follow on action.


As a pointer to the fact BFG is being less thatn honest about their developing situation not that nothing has been updated on their news page since mid-early Decmber of 2009.
http://www.bfgtech.com/news.aspx
 
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this is sad i remember meeting kyle and the guys at bfg back in 04; at a lan at bfg's hq. great people i wish them all well
 
I honestly think the whole lifetime warranty was just not sustainable. People jumped on it because you had to have it to sell product once one person went with it. The experiences with BFG have been mostly positive yet it is not enough to keep them in business.

What will probably happen is the owners will probably start another similar brand. Get it running for X years then cash out when they cannot sustain the legacy warranty support any longer. Rinse and repeat.
 
AlexTheGreat said:
Hmm I just got an RMA label from them ... should I send my busted 280 GTX in? Or would I be better off trying to bake it or something...
Click to expand...

I RMA'd my 280 a few months back. I had them send me a card first. It actually took 3 weeks or so after they said it would take a "few days". They gave me some story about moving a warehouse at the time. I'd vote for send it in if they gave you an RMA label already, a new/refurb card would be better than a DIY that may not work or hold very long. Good luck....
 
I have been in waiting mode for 3 weeks about my rma for a 9800gt card. The fan is going bad. It was a upgrade from a 6800gt about 2 years ago. Now they want copy of my 1st card bill. I did find it from 2004( outpost ) emailed and updated my accout. I am still waiting.
So if you have issues from a BFG product get ready for some fun phone and email tag time.




***update BFGtech emailed me RMA paper work today. I will send it out in the morning. Keep u updated.
 
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Jeff.Kozlowski said:
I am, thanks for that :) I'm doing what I can to help out with the outstanding RMAs, it's been a bit difficult without the flow of new cards coming in, but I'll make something happen. I appreciate everyone's patience with this situation.
Click to expand...


Hmmm I just recently picked up a BFG 275GTX from Micro Centers. Registered for the warranty. Card works great. No reason to RMA it. But what happens a few months or a year down the road if I have a problem?
 
RAMPAGEOH said:
Hmmm I just recently picked up a BFG 275GTX from Micro Centers. Registered for the warranty. Card works great. No reason to RMA it. But what happens a few months or a year down the road if I have a problem?
Click to expand...

You will be out of luck, they have left the business. Any current RMA/warranty work is being done with whatever remaining stock they had.
 
They already gave me a hard time saying I didn't register their product even though I purchased a bfgtech card from their bfgtech site with the hardocp discounts about 3 years ago. I know I registered the card the day when I received the card but now they are saying I didn't so they can't do anything for me since my card crapped out. Before that they blamed it on the bio, os and software/games.


:rolleyes:
 
Damn it sucks.... I have a BFG 7950GT running in one of my shop machines I've owned for over 5 years and it's still running strong....knocks on wood.
 
They've had my GTX 280 that was in my son's machine since May 5th. At this point, I gave up after a month of phoning every week asking for status and have given up thinking that I will actually get it or anything back from them working or not.

What's a person to do to try and get some sort of resolution from this?
 
That's sad, I had a few bits of their hardware. One PSU I won for being active in the community
(BFG Gaming). Sad to see it go.
 
I have tried to get an RMA 3 times with my 'lifetime warranty' registered 285. No response, no RMA confirmation, nada. I tried this back in May.

They must have checked their stock and not had enough to honor their warranty.
 
I just got a PSU from BFG. I hope it lasts at least a year. I was going to get an EX 1200 next week. There goes the lifetime warranty. F--K!!!!
 
I've had a bunch of cards from BFG over the years. First one was a 6800GT. Might even have gotten it from Monarch Computer :eek:

Anyhow, sad to see them go.
 
wra18th said:
I just got a PSU from BFG. I hope it lasts at least a year. I was going to get an EX 1200 next week. There goes the lifetime warranty. F--K!!!!
Click to expand...

Did i miss something? Why would them leaving the graphics card market affect the warranty of their PSU's?
 
Disposed said:
Did i miss something? Why would them leaving the graphics card market affect the warranty of their PSU's?
Click to expand...

Short version: money.

BFG wasn't exactly a company known to skimp on hardware quality, and for a while now their reliance on Nvidia GPU's alone for graphics was hurting their ability to sell. The profit-margins on the Nvidia chips were, from what we can gather from public information, awful. It has also been stated that over the Geforce GTX line-up, Nvidia was effectively having to pay add-in board vendors to take GTX chipsets, a practice that reportedly still continues with the GTX 4xx series of cards.

The implication has been made that many lower tier Nvidia add-in partners, such as Sparkle and Galaxy, are deliberately having to use lower quality components and board materials (less mylar layers and cheaper capacitors for example) in order to continue making profits atop the cards.

Given that BFG was one of the best known Nvidia board partners, they would most likely be one of the hardest hit by the Geforce GTX financial disaster.

Now, I'm not familiar with when BFG moved into the Power Supply market, but according to their news page, it was back in 2008. Nor am I familiar with when they started launching motherboards.

These markets have tended to be saturated with a good number of quality vendors for years, and unless BFG was able to attain some serious market growth or OEM deals, these market segments were never going to be profitable enough to carry the company. Now, I don't know what BFG's actual financials look like, they don't seem to be a publically traded company, and thus don't have any financial reports out in the open.

My suspicion is that when BFG terminated the graphics card line up, they had a couple of other options open for their other products that just didn't pan out... hence the current situation. The indication is that neither the power supply, nor the motherboard, line-up were bringing in enough income to keep the company solvent.
 
I called BFG with a 6800GT tech issue at 4:00AM sunday morning years ago, forgot what the issue was. Granted, this is all before the automated message (frustrate the customer first) hardware, and got a guy after 3 rings.

BFG set a new standard in PC hardware service back in the day when everyone else was M-F/9-5 and that was their success story. I believe GPUs were WAY more profitable than they are today. Unfortunately, to keep that kind of service it's hard when profits shrink. They were years ahead of EVGA for being well known for outstanding service.
 
Yah, that really sucks because the return period on the 1000W supply I bought just expired too. Should have known this would happen after the pull back from their graphics business. Good thing it was on clearance, but still $120 part that will be worthless if it fails.
 
Sad to see them go, but not too surprising unfortunately.

My past experiences with them were very positive and I referred a lot of people to them. Any closing business is going to have problems with RMA and order fulfillment but again, not too surprising due to their reliance on Nvidia and GPU's for so long...
 
wra18th said:
They let go their PSU division today, I believe. It's on front page.:(
Click to expand...

This is a NIGHTMARE. I have enjoyed doing business for YEARS with these guys. First, Abit left us, now BFG? Those guys have seriously been some of my "geek heroes" with great products and great service.

Sad days. Very sad days. BFG would've been one of the last ones I would've expected to exit the market. And I was under the impression that they were going to stick with it on the PSU business and the high end PC segment because of better margins there.

I saw a poster on another forum comment that his 5 or 6 BFG graphics cards purchases must not have been enough to keep them afloat, hehe. I've certainly purchased my fair share, and I rarely needed a replacement, until the 295. It took a FOURTH GTX 295 for me to get one that finally worked right, and if they had similar yields and RMA numbers for other people's cards, it's no wonder they decided the current generations of nVidia cards just weren't bringing them enough ROIC. What a bummer, but I almost entirely blame nVidia. The 295 will likely be the last nVidia card I buy for a while, for many reasons. Now, being unprofitable for some of my favorite manufacturers is another reason added to that list.
 
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Not trying to start a food fight, but John had a few comments over at his site that seem to contradict what Kyle's been told:
http://www.jonnyguru.com/forums/showpost.php?p=64041&postcount=9

Kyle's post is part true... but I can't help but feel it's partly made up (sorry Kyle).

Quote:
We are being told this morning by sources inside BFG Tech that its "PSU department" has been let go.
I was let go. I guess I could be "the source inside BFG Tech" although I didn't say anything directly to Kyle. I simply asked for my jonnyGURU account back at HardForums. When I got the job at BFG, Kyle insisted in closing the jonnyGURU account and creating a new JonGerow account that would be a "manufacturer's rep", although it was not in my job description to do any kind of forum support.

If he got this bit of news any other way, and it's being passed off as being from a source within BFG, then he's getting it from someone pretending to be with BFG, because nobody from BFG has been in contact with Kyle or anyone at HardOCP. If Kyle thinks he's been in contact with someone from BFG, then it's someone pretending to be from BFG.

Quote:
I would suggest that if you have a BFG card that needs to be RMA'd, you need to get that done ASAFP. We do not see the company being "in business" much longer....
This is where this news blurb turns from news to an opinion, but it doesn't appear as such because everything is written in one free flowing paragraph. I never stated, nor did anyone else that's actually from BFG, what the status of the company is. You don't need someone in my position to continue on as a company selling the same product you've already been selling.
Quote:
...as it is reported that all its remaining inventory has been moved.
That's fiction there. There is still plenty of product in the warehouse. How "all remaining inventory has been moved" came from "the last remaining product manager has been let go", I have no idea. Unless, of course, information is being fed to HardOCP by someone pretending to be with BFG; quite possibly someone that used to be with BFG.

Now that said... BFG may have a week, a month, a year... I have no idea. But I wanted to make sure you guys knew the facts and not some speculation. I guess whatever happens to BFG doesn't effect me anymore, but regardless I don't want to think someone is making stuff up in an effort to hurt an already struggling company.

Now I must go... and find another job.
 
I concur with Danman, And they will be reborn. Something about this seems too strange. Being a private company, we'll never know of any buyout offers or anything behind closed doors, but someone had to have made a play for a buyout. Something isn't right with this. And whoever said EVGA is expanding there market, I think thats a bit too soon to be saying. I would wait until we see more from there now stagnant Motherboard division.
 
all I know is the lady on the phone (when I was trying to RMA my new bought DOA GTS 250) suggested that I return the card. She said I wouldn't get an RMA until 30-60 days and i'd be better off getting my money back.
 
jeff kozlowski is a great employee. he helped me trade up my card for the SINGLE PCB version of the 295. good to see him here on the forums.

help jeff. my 295 has issues and i have emailed with no response.....:( you were amazing back when i needed help with purchasing the card. your dedication was amazing, and obviously still is.

good luck. please contact me at the address below.

nosuchluck1970@hotmail.***
 
CyCo_SoMaTiC said:
Damn it sucks.... I have a BFG 7950GT running in one of my shop machines I've owned for over 5 years and it's still running strong....knocks on wood.
Click to expand...

i have a gf3 ti200 that's been running strong since 2002.

longevity and durability is not exclusive to any one brand.
any brand of card can run for that long. Most are just reference designs with modified coolers
 
I was just at my local Best buy today and was looking at a 550 watt BFG Tech power supply. they made PSU's and Video cards of such high qualist and offered lifetime warranties. What the hell happened? What made them decide to just give up and let the company die? :eek:
 
adonn78 said:
I was just at my local Best buy today and was looking at a 550 watt BFG Tech power supply. they made PSU's and Video cards of such high qualist and offered lifetime warranties. What the hell happened? What made them decide to just give up and let the company die? :eek:
Click to expand...

nVidia.

there were other factors than that, but I think that was the main one. BFG made mostly reference stuff, and if the reference designs didn't hold up well, and the company offered lifetime warranties while still selling at competitive prices, the repair costs would hit them square in the gonads. That's my theory, anyways. XFX also started making ATI cards. You've gotta make what you can sell for a profit. For example, the 295's were expensive to produce, and the dual PCB's had higher than normal reliability issues. An expensive card with such little margin costs a company a lot to replace.

I forgot to mention that the started doing "trade-us" as well, and I wouldn't be surprised to find out that such a thing is usually done at a loss (BFG told me such, and I tend to believe it). I hope we don't lose step-up at EVGA since they no longer have a competitor with such a similar incentive program.
 
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