Sapphire wants to replace my X1900XT with a X1950Pro

Viper87227 said:
dugg.

My only RMA experience with Sapphire was less than graceful, but not this bad. RMAed a PCI-E X800XT (and paid $25), got back an AGP card. When I emailed them, I was told to ship to back with an ADDITIONAL $25 to get a PCI-E replacement. I told them to fuck off, sold the card, and bought something from Nvidia.
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WTF?! :eek:
 
Hi, guys. :) I'm just checking in. I need to take a bit of a break from this situation to recharge my batteries. I'm trying to build three computers out of about--what?--15 non-working computers. ;) It's therapeutic to get into the guts of a chassis, so I'm going to go get me some therapy. :)

I'll check back in with you later. I want to thank all of you for your support. Although I don't agree with abusing the RMA process, I even appreciate Ogilvy's input. It's good to keep in mind what group dynamics can do. In this case, it did heighten my anger and probably the anger or others, too. That's not necessarily always a bad thing. Sometimes anger fostered by group consensus can lead to a positive outcome, like a shake-up at Sapphire. I would really like to see Sapphire turn into a reputable company so ATi would have a respectable AIB partner.

In other cases, anger can cause problems. If Sapphire really, REALLY doesn't care and if ATi doesn't care that Sapphire doesn't care, I could be in for a royal screwing. If Sapphire loses a few sales, but aren't truly affected, then everyone loses: me, Sapphire, ATi, everyone.

I guess we'll see in good time. :)

Now I have to go re-build one of those crappy e-machines with some (hopefully) decent parts.

-Ladyhawk / Akasha
 
Clarification:

Wow! This is all over the series of tubes known as the Internets! I appreciate your efforts! :)

As usually happens, some of the details got lost in translation, so I need to clarify one small thing

I've read in a few places that I was offered a 256MB X1950Pro in exchange for my 512MB X1900XT. That's not what happened. Althon Micro offered me a 512MB X1950Pro in exchange for my 512MB X1900XT.

Perhaps the confusion arose from the charts I posted, which compared a 256MB X1900XT with a 256MB X1950Pro, which is a fair comparison, but not the exact cards in question. Tom's Hardware did not have a direct comparison of the 512MB varieties, so I used the 256MB benchmarks. It still compared the capabilities of the two types of cards with an equal amount of the same kind of RAM (DDR3).

I just wanted to clarify this small point.
 
wow, this is getting from bad to worse!!!

I hope Kyle is all over this thread and may mount some sort of investigation into this matter.

Nothing is worse than my customer service.
 
Kyle has been made aware of this thread some time ago. Not sure what or if anything is being done on that end. :(

i personally asked for an article, an investigation into why ATI's AIB's mostly suck to be quite honest and most of Nvidia's AIB's mostly rock (not because i am an EVGA supporter who happens to be NV, i have always been wondering myself, long before i was even an EVGA customer), i want to know if it's ATI/AMD that is to blame for the AIB's slack warranty terms and policies.....why ATI AIB's cannot offer the same level of service as NV AIB's.....i mean, what gives?

i was basically told HardOCP was not interested in doing such an article, that everybody already knows the deal.......i personally think it would be a good read and might get LadyHawk some more much needed exposure in the public.....
 
Well, my upcoming card purchase will DEFINATELY NOT come from Sapphire.

Visiontek I guess.....not a whole lot of higher-performance AGP makers left in the market, I'm making one final purchase for my old beast before swapping the mobo in a year or so.
 
Wow im glad i stumbled upon this thread. I currently own a X1900XT from sapphire and it hasnt given me any problems. I was thinking of a Sapphire 3870, but now...hell no. I wont support a company that treats customers this way.
 
CorruptedDragon said:
Wow im glad i stumbled upon this thread. I currently own a X1900XT from sapphire and it hasnt given me any problems. I was thinking of a Sapphire 3870, but now...hell no. I wont support a company that treats customers this way.
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Same here. With the cards being identical it's all about customer support and warranty.
 
did i miss something, or did Sapphire offer to fix your broken card but said it would take time?
 
MrGuvernment said:
did i miss something, or did Sapphire offer to fix your broken card but said it would take time?
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why the hell would someone find it acceptable for a company that sells that many cards, with thousands upon thousands of perfectly good cards in a distribution center, to offer the customer a long wait to get their exact card repaired or a downgrade......they should have offered, wait to get your card fixed or here's a HD3850 or a X1900XTX......those are the only two respectable options
 
Hi Folks,

Unless something is wrong with the replacement (oh god, I hope not!!!), it looks like this has been resolved.

Dear Laura,

We would like to offer an upgraded X1950XT 512M PCIE as a replacement for you.
This email is inform you that your RMA upgrade board from Althon Micro,Inc. has been shipped on 11/20/2007.
The tracking number of your package is (none of your business)
You may check the status of your shipment by clicking on the following:


http://www.ups.com/tracking/tracking.html

If you have any question, please feel free to email us back.

Thank you very much for your patience,

Regards,
RMA Dept.
Althon Micro Inc.

Dear Laura,

We would like to offer an upgraded X1950XT 512M PCIE as a replacement for you.
This email is inform you that your RMA upgrade board from Althon Micro,Inc. has been shipped on 11/20/2007.
The tracking number of your package is (none of your business) :) .
You may check the status of your shipment by clicking on the following:


http://www.ups.com/tracking/tracking.html

If you have any question, please feel free to email us back.

Thank you very much for your patience,

Regards,
RMA Dept.
Althon Micro Inc.
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I am not sure how much to say, but Mr. Kyle Bennett spoke to Sapphire / Althon Micro on my behalf. Thanks to Mr. Bennett and to everyone who lent their support.

Since it's a holiday week, I may not get the replacement (an actual upgrade!) until next week, but if it works (oh please!!!), everything is settled in my mind. I really hope Sapphire / Althon Micro, Inc. will take a look at their customer service and start taking steps toward competing with some of nVidia's add-in board partners.

I don't have anything more to add unless something is wrong with the replacement. (I doubt it and I hope not. :) )
 
Ladyhawk said:
Hi Folks,

Unless something is wrong with the replacement (oh god, I hope not!!!), it looks like this has been resolved.



I am not sure how much to say, but Mr. Kyle Bennett spoke to Sapphire / Althon Micro on my behalf. Thanks to Mr. Bennett and to everyone who lent their support.

Since it's a holiday week, I may not get the replacement (an actual upgrade!) until next week, but if it works (oh please!!!), everything is settled in my mind. I really hope Sapphire / Althon Micro, Inc. will take a look at their customer service and start taking steps toward competing with some of nVidia's add-in board partners.

I don't have anything more to add unless something is wrong with the replacement. (I doubt it and I hope not. :) )
Click to expand...


awesome news, update us :D
 
Ladyhawk said:
Hi Folks,

Unless something is wrong with the replacement (oh god, I hope not!!!), it looks like this has been resolved.



I am not sure how much to say, but Mr. Kyle Bennett spoke to Sapphire / Althon Micro on my behalf. Thanks to Mr. Bennett and to everyone who lent their support.

Since it's a holiday week, I may not get the replacement (an actual upgrade!) until next week, but if it works (oh please!!!), everything is settled in my mind. I really hope Sapphire / Althon Micro, Inc. will take a look at their customer service and start taking steps toward competing with some of nVidia's add-in board partners.

I don't have anything more to add unless something is wrong with the replacement. (I doubt it and I hope not. :) )
Click to expand...

And this is why Kyle kicks ass.
 
i'm glad to hear this issue has been resolved. it's a good thing we have Kyle to raise hell around here when things aren't right.
 
Glad to hear it's been resolved. But for sure I'm no longer buying Sapphire. That is fucking bullshit that they pulled. NOBODY should go thru this much to get their warranty replacement.
 
ali123 said:
is Kyle an Admin or a Moderator???
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This is the last sighting of "Kyle" - nobody knows who he really is

hellokittyvader_700.jpg
 
Wow, good Ladyhawk is finally getting a replacement! The X1950XT 512MB is hardly an upgrade that's worth 1 month's time of waiting (the HD 3870 would have been something of a more just compensation for it, seeing how it is worth $219--hardly much more than the DOA part's current retail price).

At least the X1950XT should have slighly higher memory speeds (1800 MHz, if I'm not mistaken) and maybe better overclockability than X1900XTX. But I do not know much about this rare 512MB version.
 
So, it turns out that in the long run, gr33ngecko has done irreversible damage to Sapphire all just because of utter lack of conduct and politeness, when professional conduct could have prevented all of this trouble (and damage against Sapphire's reputation).

I would make a honest guess that maybe Sapphire has lost at least 10% of its business share of ATI market all because of gr33ngecko's insensitivity (which really all boils down to a emotionally self-indulgent nature of a repressed moderator who needs an outlet for venting such frustration).

At least that is what the bottom line of this whole thing looks like (like as if looking back at a snapshot memory--that's what it brings to one's mind).
 
F.E.A.R. said:
Kyle...thanks for taking the time to assist. You rock!!!
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He does rock !! And really cares about teh enthusiast community at large :)


Bo_Fox said:
So, it turns out that in the long run, gr33ngecko has done irreversible damage to Sapphire all just because of utter lack of conduct and politeness, when professional conduct could have prevented all of this trouble (and damage against Sapphire's reputation).

I would make a honest guess that maybe Sapphire has lost at least 10% of its business share of ATI market all because of gr33ngecko's insensitivity (which really all boils down to a emotionally self-indulgent nature of a repressed moderator who needs an outlet for venting such frustration).

At least that is what the bottom line of this whole thing looks like (like as if looking back at a snapshot memory--that's what it brings to one's mind).
Click to expand...



Not just him,but the fact that this is all over the tech community.It spread like wildfire fairly quickly all things considered.The damage is done now..
 
Gotta tell you, [H] Kyle Bennett, thanks for helping LadyHawk out, and for doing what I tried to do (unfortunately with the result of getting banned on Sapphire's forums when I tried to talk sense into that moderator before doing further damage to Sapphire). It's a win-win for all of us now, all thanks to you.
 
I just bought a Sapphire HD 3870. I really don't care.


But i'm glad Ladyhawke got her RMA. :)
 
Glad to hear things worked out, LadyHawk. Kyle once again showed he genuinely cares about the community, and once again, kicked ass. :D
 
:)
Well, the card arrived today, but I can't install and test it because this weekend my main hard drive started to fail...D'OH! I don't have a drive big enough to work as my main drive so I decided to order a new hard drive, then RMA the old one. The new drive should be here by Wednesday. The drive I receive to replace the RMA can be a backup drive.

Funny, but my monitor is acting up, too...D'OH!

Is it my imagination or is hardware more prone to failure than it used to be? In the past I've only had problems with two kinds of hardware: power supplies and hard drives. Hard drives have moving parts. Hopefully they won't fail as often when they become solid state.

I don't know why PSUs are so unreliable, but they've become very prone to failure. Many of the computers I've fixed over the years died due to a power supply failure. A recent one (crappy E-machine) took out the motherboard and a card reader, too. I've decided not to skimp on power supplies for my system. A cheap PSU is an accident waiting to happen.

(Now watch. My Antec 600 Watt PSU will go out. Hehe. :) )
 
Gotta let you know:

From my experience, Samsung drives are the least likely to fail. :) I've had Maxtor and Western Digital drives failing on me like 3 weeks after the warranty period expired. I'd guess that Seagate drives are also nice since they carry a 5-year warranty but there are still a few who get DOA Seagates.
 
Bo_Fox said:
Gotta let you know:

From my experience, Samsung drives are the least likely to fail. :) I've had Maxtor and Western Digital drives failing on me like 3 weeks after the warranty period expired. I'd guess that Seagate drives are also nice since they carry a 5-year warranty but there are still a few who get DOA Seagates.
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Realistically its all about luck. For example i have had bad luck with seagates in the past and great luck with western digital i have a friend whos experience was exactly opposite he had 2 WD drives go bad within 1 year and has had good luck with seagate.

Now if you ask me i would tell you WD drives are better where if you ask him he would say seagate.

I will say though no company makes drives as durable as they used to be a few years ago.
 
ive not had a single HDD go bad on me......strange....ive got drives that are from 1 to 10 years old roughly and they all still work....
 
never had a harddrive fail on me in about 15 years of knowing what a harddrive was.
 
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