tobygg said:SAME thing here! Got the sound bar..
Packing slip states both products shipped, total weight "3" (pounds).
WTF...
I initially called dell and they were saying the monitor didn't ship, but will be shipped in 3-5 days... I said BULL****, I paid for OVERNIGHT shipping...
Unfortunately I had to hang up because I have to jump on a conference call (damn work)... but after that, dell is going to get an earfull from me.
I'm SO hot right now... and not paris hilton 'hot' either...
Ok, so I called them...
The woman from india kept apologizing but couldn't do SQUAT for me. She setup an "exchange"... whatever that means... I tried telling here I didn't get anything so I can't obviously "exchange" anything. She assured me that is just what they call it in their systems. So she setup an order and gave me a "reference" #. Not an order number. So I can't track it online. She also said 5-7 business days. I basically told her that I paid for NEXT day shipping... other people have already got theirs today and for some reason I have to wait 5-7 days even when I paid for NEXT day shipping. She apologized again (did this a lot) but couldn't do anything more. WTF. Does someone else have a better # to call instead of the standard order status where I could get some more information and get someone who would actually be willing to compensate me, perhaps by NOT charging me for the next day shipping? It's not my fault their incompentence lead them to not actually ship the monitor, yet I have to pay for it... by waiting and with money. Lovely. Grr.