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Aztlan said:I like how you guys review the systems
very detailed
Hothardware did a review of another system from the same company,
but is not as comprehensive as the reviews here
clockworks said:What do you guys do with the system after testing it?
trick_m0nkey said:With that one I would test it's build quality via a "gravity test"
DNA Doc said:We've got a Durabook preview from Twinhead coming up. You'll see gravity, water, and shock testing on that one. We might even heat it up. We'll see if it's as good as advertised.
DNA Doc said:We've got a Durabook preview from Twinhead coming up. You'll see gravity, water, and shock testing on that one. We might even heat it up. We'll see if it's as good as advertised.
DNA Doc said:We've got a Durabook preview from Twinhead coming up. You'll see gravity, water, and shock testing on that one. We might even heat it up. We'll see if it's as good as advertised.
DNA Doc said:We've got a Durabook preview from Twinhead coming up. You'll see gravity, water, and shock testing on that one. We might even heat it up. We'll see if it's as good as advertised.
DNA Doc said:Yes, I'd have to agree. We wouldn't consider Fry's a viable alternative based on the current landscape. There are many other companies that will provide the same kind of options for a much better overall consumer experience.
Aztlan said:I like how you guys review the systems
very detailed
Hothardware did a review of another system from the same company,
but is not as comprehensive as the reviews here
HotHardware.com said:Priced at $3499, it's hard not to strongly recommend the Systemax Sabre Intel Core 2 Extreme Gaming PC. If you are the type more comfortable with a pre-configured gaming rig versus building your own, the Sabre should impress. The system is loaded with excellent components, has major geek-appeal, and it offers top-notch performance. We give the Systemax Sabre Intel Core 2 Extreme Gaming PC a HotHardware Heat Meter Rating of 9...
Systemax Rich said:Systemax and TigerDirect are indeed committed to providing our customers with the very best products, service and support. Though we have tens of thousands of satisfied customers, even one unsatisfied customer is not acceptable. We are taking steps internally to understand what went wrong in the case of this review and will use what we learn to improve our customer service as we continue our quest for excellence. I appreciate all of the constructive feedback and all of it is being researched across many departments. From customer service to tech support to engineering and the warehouse QC and shipping, among others.
In the coming days, either me or others from Systemax (or more likely both) will post responses to specific areas called out in the review and perhaps also the forum.
Having been with Systemax for 15 years and experiencing the growth and accomplishments we have made in that time, I take it personally when we fall short of expectations. I and everybody here are dedicated to correcting whatever problems may exist that get in the way of satisfying every customer every day.
I'm not going to hide behind any PR guy or pseudonym. But I don't want to post my email address due to spiders. I will post my phone number below and I'm on the east coast for time zone purposes. I'd be happy to discuss any particular issue or help any reader with an order or product issue that they have.
Richard Wallet
Executive Vice President
305-415-2441
Friendlypirate80 said:the funniest thing about what systemmax wrote was this line
"Though we have tens of thousands of satisfied customers,...."
look hardocp uncovered what we all already new about systemax
low quailty
poorly made
crappy customer service
and you would think the pc's they sell are cheap they arent !
Technoob said:inquiring minds want to know the contents of the deleted post
Technoob said:inquiring minds want to know the contents of the deleted post
DNA Doc said:Let's also keep this discussion CONSTRUCTIVE. No making fun of the guy's name, for God's sake. They've taken time out of their day to come and confront the issues, even though they didn't have to. Let's give them the respect that any other member of this forum deserves.
Systemax Neil said:No, that was really Rich. And he means what he said.
The [H] review was honest. We completely respect the this site, the review procedure, and the way it was presented. This is real stuff that affects real people. And we take it seriously.
The members of the forum who have negative views of the Systemax family of organizations are completely entitled to their opinions and you'll notice that we are not going to be defensive and give pre-configured excuses. It just shows us we have to be better.
We've been around for a long time. We've done some great things, made great progress as a company. We've had good reviews, and we've had some brutal reviews. We'll take our lumps when deserved and learn from it. I hope at some point [H] would give us another shot.
DNA Doc said:Okay folks - no more guessing. The second post he made was in reference to our RMA process. It was an "internal issue" between Systemax and ourselves, and didn't need to be on the forums. It wasn't a punishment or censorship - just a removal of information that no one else needed to know about.
Let's also keep this discussion CONSTRUCTIVE. No making fun of the guy's name, for God's sake. They've taken time out of their day to come and confront the issues, even though they didn't have to. Let's give them the respect that any other member of this forum deserves.
Technoob said:Thanks for the response. I was just curious if it was something that would be relevant to the review. Suppose theoretically that the rep from the company came on here and said something insulting to customers...that would be very helpful in determining for the consumers if this is a builder that deserves their business.
Happy to see that it wasn't anything of the kind, and that systemax is willing to step up and address the review, it actually says a lot, considering many other poorly reviewed integrators have been silent on these forums.
Systemax Rich said:Systemax and TigerDirect are indeed committed to providing our customers with the very best products, service and support. Though we have tens of thousands of satisfied customers, even one unsatisfied customer is not acceptable. We are taking steps internally to understand what went wrong in the case of this review and will use what we learn to improve our customer service as we continue our quest for excellence. I appreciate all of the constructive feedback and all of it is being researched across many departments. From customer service to tech support to engineering and the warehouse QC and shipping, among others.
In the coming days, either me or others from Systemax (or more likely both) will post responses to specific areas called out in the review and perhaps also the forum.
Having been with Systemax for 15 years and experiencing the growth and accomplishments we have made in that time, I take it personally when we fall short of expectations. I and everybody here are dedicated to correcting whatever problems may exist that get in the way of satisfying every customer every day.
I'm not going to hide behind any PR guy or pseudonym. But I don't want to post my email address due to spiders. I will post my phone number below and I'm on the east coast for time zone purposes. I'd be happy to discuss any particular issue or help any reader with an order or product issue that they have.
Richard Wallet
Executive Vice President
305-415-2441