Viper87227
Fully [H]
- Joined
- Jun 2, 2004
- Messages
- 18,017
Allright, so a few weeks back , my MCP655 pump started humming out of nowhere (perhaps some of you recall the thread?). I tried a new PSU, a new system, the pump outside the cas. You name it, I tried it, still it hummed away. So I contacted swiftech about it, and Michelle and myself exchanged a few emails. This took forever mind you, as she usually takes about 2 days to respond. I can't imagine she gets that many emails. Regardless, After going back and fourth a few times, I told her the pump seemed fine down at the third speed setting, it wasnt till it got faster there was a problem. She told me I should send it in for inspection anyways. So I did. After about a week, I heard back, she tells me no problem. I email her again, telling her to make sure they put the pump at the max speed, as I didnt turn it back up when I shipped it. Few days it took again, she tells me no problem. So I ask her where we go from here... I figured since the pump gave me issues, I woudl ask for a replacement. I get a responce that says no (ok, fine, I expected that) and then she tells me I need to pay for return shipping. Ok... now I am fucking pissed. She is the one that told me I needed to ship the pump to them for inspection, working or not, to make sure there is no problem. She never once told me if the pump was found to be ok, that I woudl ahve to incour the return shipping. Sure, its only a few bucks, but its the principle of it. I will be getting my pump back, and I wont pay them another fucking dime. I'll fight this as long as hard as I have to.
So... whats your guys througts? Am I in the wrong to get pissed off? Either way... last swiftefch product I ever buy.
So... whats your guys througts? Am I in the wrong to get pissed off? Either way... last swiftefch product I ever buy.