Hi, I'm new to this forum, but I just thought I'd share my recent experience with Asus, that led me to creating an account for this forum to share my experience. I recently sent in my laptop to get the screen repaired in mid-July, since it had developed blotches over time, and was still under warranty. Only a few days after getting it back, I noticed while setting up my webcam, that there was a gap between the back of the frame and the part connecting to the webcam, which had not been there when I sent the laptop in. I made a new RMA and sent it in to Asus to have it repaired, but recently got a message stating that they would not repair the damage caused by the previous RMA repair of replacing the screen, and would be charging me a $130!. I disputed the claim, since I had not caused the damage, but the repair facility had, and got this message back. I tried calling as well, and the spokesperson stated that the website was being updated and they are unable to bring up my RMA. "We sincerely apologize for the inconvenience and discomfort you are experiencing in this particular situation. However, we ensure all units go through quality inspection before leaving our facility, therefore it would not have escaped our attention nor would we have shipped a damaged unit. If it is a case where the damage could have occurred during shipping there is another department that files claims for such issues. We will require images of device from when you received the shipment. do you have such images in possession?" I know this quality inspection couldn't have been the best, as I had gotten the laptop back with the power turned on right out of the box, which is terrible for my battery life especially because it was being shipped back from Texas in the summer, and the temperatures would have been at least 90 degrees F! And the damage would have been noticed if they had done a truly thorough inspection >.> Can anyone recommend any help or anything I can do?