Nightwing749
Limp Gawd
- Joined
- Nov 27, 2007
- Messages
- 201
Lmao.. I just got my bing cashback email and they gave me $15.40 for combo set. I paid $39.14 after tax in the store, so my final cost after bing cashback is $23.74 !!!!!! crazy.
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Dear Customer:
Thank you for your recent order. While we appreciate your business, we regret that we must cancel your order for the Magellan Desk and Hutch because it contained an expired coupon. Unfortunately, a coupon was circulated in third party chat rooms incorrectly advising customers that the coupon could be applied to purchases after the coupon expiration date, contrary to Office Depots published and intended use of the coupon. If you have any questions, please refer to the "About our Prices" section of our Terms of Use wherein we reserve the right, at our sole discretion, to refuse or cancel any order for any reason.
Please be advised that the authorization or hold on your credit card will be released and the funds will be made available to you in accordance with your financial institution's guidelines.
We sincerely regret any inconvenience caused as a result of misinformation posted by other websites without permission from Office Depot. While we cannot allow the expired coupon and sale pricing to be combined, we would like to offer you the opportunity to order the bundle with an additional $20 discount off of last weeks sale price for a total price to you of $179.99. If you would like to re-order the items, please contact our Customer Service Department at 1-800-GO-Depot and we will be happy to assist you.
Sincerely,
Customer Service Department
Office Depot, Inc.
6600 North Military Trail
Boca Raton, FL 33496
T + 800.363.3768
www.officedepot.com
[email protected]
Well that's that.
Lol, I picked up the desk this afternoon, brought it home, and unpacked it... Checked my e-mail around 7:30 PM and saw the cancellation e-mail in my junk mail folder.
I called the 800 # to try and figure out what I need to do and they said I needed to call back tomorrow after 8 AM... How does this work lol?
What about all the folks that did the pick-up, took them home, and assembled them? We'll see what happens tomorrow when I call after 8 AM.
Uh, I just got another email saying my order has shipped out?
Seems there might be hope after all!
Uh, I just got another email saying my order has shipped out?
Seems there might be hope after all!
I got a shipping notice too. I'm hoping it comes through. Looks like a nice desk, and I know my dad could really use it. Maybe the system just got overwhelmed with orders (thanks to SD as usual) and they just didn't have enough to fulfill them all, but are fulfilling the ones that went through when they still had enough inventory. Or maybe not. I seriously doubt someone really hacked their system. I know Best Buy puts some deep discounts on clearance stuff. I bought a cable once for $0.00. That's right. It was some weird kind of HDMI cable that went deep end of life. Rang up at the register for $0.00. I had a good chuckle. I also bought a cordless phone there once for a dollar. It was just deep, deep clearance. Maybe Office Depot is different, but at Best Buy, if a store has product too long, way past its life cycle, the store actually starts getting charged hefty fees. Vendors get testy and such. That's why sometimes a below cost vending of a really old item is benefiting both the customer AND the store. That's why a discount like this makes sense to me, at least.
Edit: Just tracked my order and it has a delivery date of tomorrow. Perhaps it depends on your local store and if they want to honor the promo or not ... regardless, I hope some more of you get your desks.
i didnt get this. :/ what time did you place your order on sunday night?
Well - here's another update... I called that 1800-GO-DEPOT number or whatever that was in my cancellation e-mail to talk to someone about what to do. At first they said they couldn't help me and I needed to talk to a supervisor. After being on hold a while a non-offshore person picked up and told me Office Depot has put a freeze on all order processing for this... She also told me that their corporate correspondence told them that for all the individuals that actually received the desk the plan was to charge full retail instead of the $38.00. When I asked her what I needed to do to correct it she then told me to call my local store. That was all she was willing/capable of doing.
If they do that I think I'll have no choice but to contact consumer support agencies... This is getting ridiculous.
Well - here's another update... I called that 1800-GO-DEPOT number or whatever that was in my cancellation e-mail to talk to someone about what to do. At first they said they couldn't help me and I needed to talk to a supervisor. After being on hold a while a non-offshore person picked up and told me Office Depot has put a freeze on all order processing for this... She also told me that their corporate correspondence told them that for all the individuals that actually received the desk the plan was to charge full retail instead of the $38.00. When I asked her what I needed to do to correct it she then told me to call my local store. That was all she was willing/capable of doing.
If they do that I think I'll have no choice but to contact consumer support agencies... This is getting ridiculous.
Well - here's another update... I called that 1800-GO-DEPOT number or whatever that was in my cancellation e-mail to talk to someone about what to do. At first they said they couldn't help me and I needed to talk to a supervisor. After being on hold a while a non-offshore person picked up and told me Office Depot has put a freeze on all order processing for this... She also told me that their corporate correspondence told them that for all the individuals that actually received the desk the plan was to charge full retail instead of the $38.00. When I asked her what I needed to do to correct it she then told me to call my local store. That was all she was willing/capable of doing.
If they do that I think I'll have no choice but to contact consumer support agencies... This is getting ridiculous.
I placed my order online with a CC for in-store pickup. I got the order confirmation email, but not the pickup email. As of yet, I still haven't received any cancellation email, though my order shows a status of "Deleted - PF".
I'm not too upset as I didn't really need a new desk, this just seemed like too good a deal to pass up.
Wow, I'm pissed now.
The site said I would be getting my desk Wednesday but it never came so I figured the order was canceled as the first email said. I checked my bank account yesterday and the hold on my card had been removed so I figured that was that and spent more money on other things. Then today the charge reappears out of nowhere, sending me into overdraft, and I don't have a desk to show for it.
Awesome.
Wow, I'm pissed now.
The site said I would be getting my desk Wednesday but it never came so I figured the order was canceled as the first email said. I checked my bank account yesterday and the hold on my card had been removed so I figured that was that and spent more money on other things. Then today the charge reappears out of nowhere, sending me into overdraft, and I don't have a desk to show for it.
Awesome.
Yeah, I called both OD and my bank earlier this morning and it seems everything is going to be taken care of so far. OD said they'd refund the money and the bank said once the money is refunded the overdraft charge incurred by it will disappear as well.
It just annoys me that I had to deal with it at all. They canceled my order on Monday and then charge me for it on Thursday?