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Newegg = uh?

Tengis

Tengis

Supreme [H]ardness
2FA
Joined
Jun 11, 2003
Messages
6,512
I posted earlier about them sending me the wrong video card... and now they are saying I need to pay a 25$ restock fee because THEY screwed up. WTF is up with this? I need to vent my anger, so I decided to do it here on the forum. Any way I can work around this?

Im just going to complain until they send me the card I originally ordered. >=|


http://hardforum.com/showthread.php?t=785572
 
Yeah, I don't agree with that either.

Make sure they KNOW it was their mistake, e-mail them, if you haven't already. Never heard of that happening before though, with newegg I mean. So I have no idea *shrug*
 
They already sent me an email that said to re-order the video card then instruct them upon returning it that they sent me the wrong item.

The card isnt in stock anymore.

He said to just return it anyway for a refund because obviously they are too lazy to make the customer happy.

I went to the thing for a refund.

25$ restocking fee, not to mention the 6$ or so shipping cost.

So lets just say 30$ to get my 166$ back because THEY screwed up and sent me the wrong video card.

Im extremely pissed... I am going to complain over the phoen in the morning when there customer service opens.
 
I would call customer service. I have ordered thousands of dollars worth of merchandise from them and have received nothing but exemplary service in every aspect of their business.
 
Ive ordered alot of stuff too, and now I cant understand why they are being assholes about just sending me the wrong thing.

I know Im going to have to ship this video card to them one way or another... and I really dont appriciate it because its just going to cost me more to get the video card I actually ordered.

I cant really afford to ship it anyways... I lost my job and have no money until I sell this computer I just built.
 
Ingonuts13 said:
I would call customer service. I have ordered thousands of dollars worth of merchandise from them and have received nothing but exemplary service in every aspect of their business.
Click to expand...

Ditto, I have never had a problem with Newegg. I have recommended them to so many people, they should be giving me stock in their company. Anyway, you shouldn't have a problem sorting this out. Don't stress. :)
 
Simple, file a dispute with your credit card company, give them the story, and make sure to clarify that Newegg thieved you, and it will be resolved end of story.

I've had this done to me by Newegg once, I bought a stick of Corsair XMS PC3500 512MB, and when I popped it in my computer, the damn thing registered as a 256MB module that was PC2700, so I contacted them, told them the story, they apologized, and i sent them the memory back, later I got an email basically calling me a liar and that I stole from them. I then got the item back, once I got it back, I shipped it back to Newegg, called my credit card, told them the story, filed a claim, and voila, those son's of bitches paid me and I even got a phone call from them 1 month later with an apology.

One day the government is going to give us users the right to give companies bad credit, causing the companies that distribute the products to newegg not want to deal with them, thus newegg loses business and fails and turns into a New Egg supermarket that specializes in eggs.
 
LOL.

If they call me a liar I will literally drive down to there warehouse and cuss somebody out until the customer is satisfied (me).
 
Newegg's service is GREAT most of the time except everybody has a few slip ups :).

Their RMA process is slooooow though. Ship it back = 2-3 days, wait for them to process after recieving RMA product = 1-2 days, process order for sending it back = 1-2 days, shipping back = 2-3 days. :mad:
 
L0s7 4 Lyf3 said:
Newegg's service is GREAT most of the time except everybody has a few slip ups :).

Their RMA process is slooooow though. Ship it back = 2-3 days, wait for them to process after recieving RMA product = 1-2 days, process order for sending it back = 1-2 days, shipping back = 2-3 days. :mad:
Click to expand...
I would have to disagree with that. It takes usually 1week tops for the whole RMA process, from my experience.
 
NonBiasedUser said:
I would have to disagree with that. It takes usually 1week tops for the whole RMA process, from my experience.
Click to expand...
I sent in my motherboard about 2 weeks ago.... Sitting in a Fed-Ex warehouse right now in Oakland, then it'll get here by Tuesday.
 
ya just call them
i sent back a DOA 5700ultra back to them. i had to call them to say it was doa and i wanted a 5900xt instead they said ok no restocking fee
so just call them
 
I'm in california as well, so maybe that's the case, I'm also only 3 miles away from them.

Anyways, good luck to the both of you. I've stopped buying from newegg and switched to Mwave.
 
NonBiasedUser said:
One day the government is going to give us users the right to give companies bad credit, causing the companies that distribute the products to newegg not want to deal with them, thus newegg loses business and fails and turns into a New Egg supermarket that specializes in eggs.
Click to expand...

Dude. the credit agencies already do this. When you file a dispute, it goes into their credit rating.
 
raz-0 said:
Dude. the credit agencies already do this. When you file a dispute, it goes into their credit rating.
Click to expand...
Do you think regular newegg potential buyers are going to know how to get access to such a database? Pfft.
 
I will post an update when I wake up. Im going to call them and see what they are going to do.
 
NonBiasedUser said:
Do you think regular newegg potential buyers are going to know how to get access to such a database? Pfft.
Click to expand...

No, but if they make a habit of doing stuff that results in disputes, their credit card processing service will drop them.
 
newegg refunded my return shipping after i asked them about it. i never did recieve a full refund from the product i returned though. :(
 
On the phone waiting for customer service now... will edit this post when I get an update.

:D

edit-

Im never ordering newegg again. They wont send me the card I actually ordered and are still expecting me to pay for the cost of shipping for the crappy videocard to get back to them.

This pisses me off... I order a god damn video card, they send me the wrong thing, and they dont even try to correct it. They WILL NOT send me my Sapphire 256bit Radeon 9800pro 128mb. Sales rep claims that they cant do that.

Me = not a happy camper = going to go postal on newegg = omfgbbq
 
While I hate NewEgg on principle (They sell stuff cheap, damn them) I've had nothing but excellent service from their support department and customer service on orders of any size.
 
When I first got my Aspire case from newegg, the box was in terrible condition and the case was broken. This happened prior to shipping, mind you. So I got approved for a replacement, but I had to pay the shipping back to them (which if it wasn't for DHL, would have nearly doubled the price of the case -- Fedex was $39.99 to ship it, it was $50.00 to buy). Then I received the next case, in another banged up box, and with dents in it. I kept it because it's not TOO noticeable, but that's ridiculous! With every other product I got from newegg, they were in prime condition. I don't know what's going on with the Aspire/newegg relationship, but I don't think it's right to charge $25 restocking fee and/or shipping costs when it is clearly their fault.
 
the fuck is wrong with you people? newegg is probabily one of the best online retailers in the business, if not the best. i've had so many good experiances on every end, buying, returning, RMAing, returning cause it was broken, cause i didnt want it, cause they sent the wrong thing, etc etc, and ive NEVER had a problem.

aww, you have to pay to send it back? name ONE place that pays for RMA shipping.

if the card isnt in stock HOW CAN THEY SEND YOU A REPLACMENT? You COULD stop being an impatient little brat and wait for them to actually HAVE the card, then do what they said, but thatd ruin your ego or something. they screwed up and obviously thats not right but then to start whining that theyre not sending you a replacement WHEN THEY HAVE NONE IN STOCK is just astonishing ignorance.
 
They do have the card... just not the refurb I ordered. Is it my fault they are out of stock, and werent when I actually ordered it? No. Is it there fault for sending me the wrong item and not even trying to fix there mistake? Yes. Should they? Yes.

They might as well have sent me some broken Labtec speakers with the mic port broken. Its the same difference. They sent me the wrong item. End of story.

Its bullshit they I have to pay 10$ to return it because they screwed up. In no way what so ever did the guy on the phone even put forth any effort. He sounded like he was high, and kept telling me to repeat everything. All he did was send me an RMA number to send it back (which I had already told him I had one) and kept telling me they couldnt do anything about it.

WEFSERVYWER#$^%^$H%&$^T#



There is also the inconvenience of going to the post office and mailing it. I have to take time out of my work schedule to take it down there now.
=-=-=-=-=-=-=

This video card is for a customers computer by the way, so actually no. I CANNOT WAIT FOR THE CARD TO BE IN STOCK. I was supose to deliver this computer the day after the video card arrived. I cant now.

This video card mishap is setting me behind.


=-=-=-=-=-=-=-=
 
Kinda sad to hear that. I've had great service from them, even through multiple lp-b rmas and a couple bad refurb deals gone wrong.
 
I like newegg, I just dont know why they had to be assholes about this.
 
kronchev said:
the fuck is wrong with you people? newegg is probabily one of the best online retailers in the business, if not the best. i've had so many good experiances on every end, buying, returning, RMAing, returning cause it was broken, cause i didnt want it, cause they sent the wrong thing, etc etc, and ive NEVER had a problem.

aww, you have to pay to send it back? name ONE place that pays for RMA shipping.

if the card isnt in stock HOW CAN THEY SEND YOU A REPLACMENT? You COULD stop being an impatient little brat and wait for them to actually HAVE the card, then do what they said, but thatd ruin your ego or something. they screwed up and obviously thats not right but then to start whining that theyre not sending you a replacement WHEN THEY HAVE NONE IN STOCK is just astonishing ignorance.
Click to expand...

Wow... are you a newegg employee or something? I've never seen someone get SO offended by people complaining about legitimate issues. Relax. I know all I was saying was that it might not be good business practice to send someone a broken product and have them pay for it to be shipped back to you just so you can send them another broken product.

:edit: You're right, I can't think of a place that doesn't charge for RMA shipping, but that doesn't make it right, especially when they send you another broken product. If I wanted to spend over $100 on a case, I would have bought $100 case.
 
Actually, quite a few places pay for shipping defective products back to them. Some even give you a pre-paid shipping reciept with your invoice for just such an occasion. The rest will simply mail you the label when you request and RMA. Places which sell PC parts just have horrible service on average, which is why people expect so little from them.
 
#1 Did you ride the short bus or is the world supposed to revolve around you?

#2 You really need to actually do something besides sit behind your keyboard and bitch about a company that won't just send you a $120+ product out while you still have the first that you purchased. Return the card and they will take care of you.

I have dealt with newegg RMA a few times before. I was very well taken care of. Follow their procedure, quit trying to go outside of the normal way of doing things and it will go so much better, and you will have one less reason to post on the [H].

#3 They made a mistake, Shit happens. Get over it.

Send the card back, order something different (why are you buying a refurb for a customers computer anyway??? Very unethical unless they requested it. Would you want to pay someone good money and they install returned/refurbished parts?) When they get the RMA they will credit it back to your card and I'm sure you could negotiate return shipping charges once the RMA is received.

Since your already tardy on your agreed upon deal with YOUR customer, maybe you should be thinking about yanking your 9800Pro out of your pc so that you can fulfill your agreement??? Is it your customers fault that newegg sent you the wrong thing???

It works both way my friend, it works both ways. I'm not trying to be derogatory, just trying to open your eyes that things happen a certain way for a reason.
 
fastcoke11 said:
:edit: You're right, I can't think of a place that doesn't charge for RMA shipping, but that doesn't make it right, especially when they send you another broken product. If I wanted to spend over $100 on a case, I would have bought $100 case.
Click to expand...

I do... www.yesasia.com, www.cdjapan.co.jp and www.allposters.com.
At these places, when i've recieved a damaged product, all i've done was taken a picture of the product, emailed them, and they send a replacement... and let me keep the damaged :) And i know what you're thinking, "oh, it's just a media place"... well, from Yesasia, i ordered a 100 dollar box set, and it was damaged. Free replacement :)

You're problem should be solved pretty easily if you just got in contact with your credit card company, like someone suggested above. Do it, and get back to us. They should look into the matter right quick, and you'll scare Newegg in the process :)
 
But the fact of the matter is, they wont send me the card I actually ordered. They already said that. They are just going to refund my initial costs.

The customer requested the refurb to save 20 bucks or so, now it all seems totaly worthless to have tried to save 20$.
 
JackieChanIsGOD said:
I do... www.yesasia.com, www.cdjapan.co.jp and www.allposters.com.
At these places, when i've recieved a damaged product, all i've done was taken a picture of the product, emailed them, and they send a replacement... and let me keep the damaged :) And i know what you're thinking, "oh, it's just a media place"... well, from Yesasia, i ordered a 100 dollar box set, and it was damaged. Free replacement :)

You're problem should be solved pretty easily if you just got in contact with your credit card company, like someone suggested above. Do it, and get back to us. They should look into the matter right quick, and you'll scare Newegg in the process :)
Click to expand...

Thanks for the info, I couldn't think of any places off the top of my head, but that works for me :). My problem isn't necessarily with the fact that I had to pay for shipping, since my dad paid for it and he can get the money if he wants... but my problem lies in the fact that I should probably pay for shipping again to send back a second broken product. I'm actually wondering if they just superglued the front faceplate back onto the prongs that connect it to the case... it wouldn't surprise me...
 
I have dealt with newegg several times, never had an issue.
If they sent you the wrong item, they should NOT be charging you the restocking fee.
Return shipping, while unfortunate, is your responsiblity. This is just one of the downsides to dealing with an online retailer. They are under no obligation to send you a replacement card if they have none in stock (they dont have to send you a new one if you paid for a refurb).

1. Return the card and get your refund, bitch about return shipping all you want theres no way you will get satisfaction on that.
2. If you are unsatisfied leave negitive rating at resellerratings.com so that others can see that newegg aint all roses and daffodills.
3. Never buy refurb anything.
 
yeah for the record i have received a wrong video card from newegg before too.

i didn't get charged a restocking fee though, & if i recall correctly, they gave me credit for the return shipping. this was not last christmas but the one before.
 
I do a good deal of business at newegg - but I agree with the general tenor that their return system is set for the "NO" mode. My biggest problem with a $400 piece of software where I didn't like the EULA (business use - need to make sure it fits). Problem: The Eula is INSIDE the litte sealed box. Their comment was that software once opened (even if never installed and registered - and that's something easy to check) is no return, and tough luck. Since it was part of a $2,000 machine (and I usually order one once a month) that petty behavior surprised me a bit.
 
Vermicious Knid said:
3. Never buy refurb anything.
Click to expand...

Agreed. While it isn't right for them to screw up like that, when you buy refurb, you are playing with fire.
 
Dont refurb products still have manufactureres warranties?
 
In this age of ever-failing components and continually shrinking warranty periods... I can't fanthom why anyone would think or advise that it's worth the gamble to invest in refurbished products (which usually have even stingier warranties, if they have one at all), particulary to save $20 when investing $500+ in a system. But that's just me... /shrug

Not your fault at all if the customer ordered it but it adds to the complexity of the problem and I'd take it as a lesson to advise customers against it in the future, less hassle for you if a situation like this presents itself again.
 
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