Newegg free shipping DON'T DO IT!!!

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d50man

d50man

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Well good friend that has 3x 640gb WD black drives that died.
One in standalone, two in RAID zero all shipped from newegg in the same order.
He used the free shipping....
He suffered massive data loss due to the backup drive failing (system images).
I recommended those drives to him and now I look like an ass thanks to UPS.

I also have one of these drives but didn't use UPS and have no problems.

The build is less than one month old.
corei7 920, dfi lanparty jr, 6gb corsair 1600, GTX 285, x-fi, antec toughpower 750

He has some sensitive data on the standalone (NON PORN) and he seems to think that if he sends it into WD they will repair the drive and send it backout into the world anyone know if they do this?
 
d50man said:
Well good friend that has 3x 640gb WD black drives that died.
One in standalone, two in RAID zero all shipped from newegg in the same order.
He used the free shipping....
He suffered massive data loss due to the backup drive failing (system images).
I recommended those drives to him and now I look like an ass thanks to UPS.

I also have one of these drives but didn't use UPS and have no problems.

The build is less than one month old.
corei7 920, dfi lanparty jr, 6gb corsair 1600, GTX 285, x-fi, antec toughpower 750

He has some sensitive data on the standalone (NON PORN) and he seems to think that if he sends it into WD they will repair the drive and send it backout into the world anyone know if they do this?
Click to expand...

I thought the blacks had issues in raid?

Was the ups box damaged when it arrived? Packed poorly inside? Pictures taken? Sounds like a claim can be made to one of the parties involved with evidence.

As far as I know, WD will repair the drive and do what they consider wiping, then send it back out. So that depends on how much you trust hard drive wiping technology. At work, we don't, period, ever. We store every old hard drive in a locked cabinet for the rest of eternity.
 
I'm assuming with neweggs crappy drive packing job and ground shipping probably really killed it. Ground crews treat boxes like crap, so don't expect anything of value to be taken well care of.

This is why when I buy high end components I ship expedited.
 
Some are packed good, some are packed bad - it still seems to be warehouse dependent. I've had dozens of drives arrive via free shipping without a problem, and a handful arrive DOA (mix of factory problems, and shipping problems). Obviously if you want to be SURE then don't buy your drives from the 'egg - there are other etailers who take better care in their packing.
 
If a drive is properly packed, you should be able to essentially use the package as a basketball if you wanted and not cause any damage to the drive; assuming the heads are properly parked, etc.

How was the packaging?

Were any diagnostics run on the drives prior to putting them into full-time use?

I don't think you are at any fault for recommending those drives; they are fine drives.
 
I ordered 3 WD 1 TB GP drives from ZZF after hearing all of the horror stories from Newegg, and one of them was DOA. They were all well packed and no obvious signs of damage. It is very unusual to get 3 dead drives like that.

Don
 
Sounds more like a bad batch of hdd's instead of shipping, since they weren't DOA.
 
drgnfang said:
Some are packed good, some are packed bad - it still seems to be warehouse dependent. I've had dozens of drives arrive via free shipping without a problem, and a handful arrive DOA (mix of factory problems, and shipping problems). Obviously if you want to be SURE then don't buy your drives from the 'egg - there are other etailers who take better care in their packing.
Click to expand...

It seems to be either warehouse related or local ups related. I've literally bought hundreds of drives from newegg in the last several years and can't think of one that was DOA. They usually come fully wrapped tightly in bubble wrap. Whereas with Tiger they come in a non-sealed clamshell thing. Not that I've had a tiger drive DOA either.
 
Free shipping doesn't equate to bad packaging. I've ordered plenty of Western Digital hard drives from Newegg with free shipping and they're still working to this day.

The first and only Seagate I've ever ordered (a couple years ago) was a jet engine when I booted up a new build for my parents. I returned it and got a WD drive.
 
Running a 640GB WD Black from Newegg shipped ground for about a week now without issues. With all three dieing maybe they were borked from the factory, or you just got very unlucky with UPS.
 
Got 2x1tb WD Green drives from newegg (free shipping) today, packing was fine I think? I've never had a drive die on me and I also buy hundreds from newegg. In fact I've never even had one DOA. Power supplies on the other hand..


 
You don't realize how crappy Newegg's packing is until you order from a store that actually knows how to pack their hard drives:

CIMG0894.jpg


^ From Amazon.com

I've bought drives from the Egg before and I've been fortunate that I've had no DOA drives yet, though a few drives were just thrown in the box with a bunch of other stuff I had ordered and was totally free to collide with other objects in transit.
 
My drives from the egg have been packed good and never had any problems with them, all with free shipping. Just because of your friends bad experience don't pass along blanket statements like this one.
 
[LYL]Homer;1034101861 said:
Sounds more like a bad batch of hdd's instead of shipping, since they weren't DOA.
Click to expand...

I agree with your assessment especially since all the drives died at the same time. This is the main symptom of a bad batch of drives and not drives damaged through shipping means.

 
I still don't understand what is wrong with bubble wrapped drives in a tightly closed cardboard box?

Edit: I'd just like to add that I have 5+ year old drives that have been haphazardly thrown into backpacks with nothing more than static bags over them and never had a problem. People that think these drives are delicate are kidding themselves, they're only sensitive during powered operation when the platters are spinning and heads are not locked back. Get yourself an older drive and expose it to some "simulated" shipping scenarios, then see if it still works... You'll be amazed how much you need to do to kill it.
 
I find that my Fedex packages are typically delivered in much better condition than my UPS packages. I just got a package delivered by UPS from performance-pcs yesterday and the box was literally missing a chunk out of it and the packing material was exposed. Thankfully, the contents (waterblocks and some accessories) weren't sensitive the UPS manhandling. I wasn't even the least bit surprised... I always choose Fedex for anything that could potentially be damaged by UPS shenanigans.
 
Syntax Error said:
You don't realize how crappy Newegg's packing is until you order from a store that actually knows how to pack their hard drives:

CIMG0894.jpg


^ From Amazon.com

I've bought drives from the Egg before and I've been fortunate that I've had no DOA drives yet, though a few drives were just thrown in the box with a bunch of other stuff I had ordered and was totally free to collide with other objects in transit.
Click to expand...

I just got a WD Green drive from Amazon that was in an anti-static bag, in a small box with two of those little airbag things they use, all packed inside a bigger box. Only problem was, the two airbags were not inflated. So it was just a bare drive bouncing around in a box, bouncing around inside another box. Still worked fine though.
 
all my HD's from Newegg were adequately packed. maybe not in special plastic molded HD holders, but anti-static wrap and good bubble-warp surrounded tightly by peanuts works fine for me.
 
Amazon has never used packing like that for drives I order from them, and I'm a "prime" customer. *shrug*
 
I'm not an expert on how these things work so this is a guess. Let me know if I'm wrong.

I'm going to make two assumptions here:
A) If you have a drive DOA or go bad within X number of days (whatever the RMA period with newegg is) then you RMA it to newegg.
B) If you RMA a drive to newegg, they (newegg) send it back to the manufacturer.

Assuming A and B true, then it stands to reason that if a manufacturer noticed an abnormal number of returns from a specific reseller, they would question that reseller and the practices involved in selling their product. Specially since it is also reasonable to assume that the manufacturer's rep is more on the line than the reseller. If there were a problem, I would expect the manufacturer to request the problem be resolved, otherwise they would pull the product and possibly all other products, no?

Therefore, one could conclude that there are not an unusual number of returns from newegg to the manufacturers so it's unlikely that this is a widespread issue and more likely that it's isolated events.

Technology breaks. Sometimes when I think down to how complicated computers are in the first place, I'm amazed they work at all being that they are created by pathetic creatures called humans. /sarcasm
 
no damage to the box they shipped in.

I was told the drives are all givign the death click.
 
I have purchased several dozen HD’s from Newegg over the years and have never had any problem with their free shipping. I really get tired of this Witch Hunt coming up again and again by people that have no idea how a HD is made and how durable HD’s are in a non-powered state.
 
Rembrandt said:
I have purchased several dozen HD’s from Newegg over the years and have never had any problem with their free shipping. I really get tired of this Witch Hunt coming up again and again by people that have no idea how a HD is made and how durable HD’s are in a non-powered state.
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lol

Hahaha :rolleyes:

Next time you want to accuse people, realize who you are accusing. Next time before you say "witch hunt" realize that most of us still buys from newegg (but not drives though). Next time, also please realize that while you bought only a couple dozen drives, that's a very limited scope.

Thier packaging method did suck ass, they have improved, but some warehouses are still not up to par. I think it's simply the packer who does not give a shit... I'm sure newegg cans them, but that does not mean that several hundred drives has passed through. I prefer consistency. I don't want to see my drive in a single wrap the one day, without peanuts the next day, or in brown paper the following day. What newegg needs to win customers back to buying drives from them is that they need to standardize their packaging format, give foam coffins, I'm sure that everyone here would agree that spending ~25 cents more on a drive for super packaging is worth the cost.
 
Win customers back? If I'm not mistaken newegg had a record year last year of 2.1 billion, I don't see them slowing down anytime soon.
 
I wish Newegg alerted you to price changes like Amazon does. On the other hand, everything you see on Newegg is shipped by Newegg.
 
I have gotten multiply hd from newegg and not one DOA. I think there shipping is okay. Dell has the best shipping for HD. They pack it properly while newegg just add some bubble and peanuts.
 
Shane_c82 said:
Win customers back? If I'm not mistaken newegg had a record year last year of 2.1 billion, I don't see them slowing down anytime soon.
Click to expand...

Reading has failed this young grasshopper. :rolleyes:
 
IMG00061.jpg

IMG00062.jpg


Newegg packing seems fine to me. Drive was wrapped in the middle of all that paper.
 
You don't look like an ass. If he thinks you recommended a bad product, he's the ass. I would've recommended the same drive.

I'm using:
2x WD6400AAKS
1x WD2500AAKS
2x WD10EADS
 
Fedex on the other hand delivered this gem today:

IMG00063.jpg

IMG00064.jpg

IMG00065.jpg


Note the bag of screws almost falling out of the end there.
 
TN is the worst, by far. Unfortunately I get most of my stuff from them (being in TX). I did quit ordering drives from them for this reason. I wouldn't even mind the paper packing -to- much except they always put the drive on bottom of the box (or the weight settles it?) and the paper doesn't do anything.
 
Shane_c82 said:
Are ya sure?
Click to expand...

Umm yeah, perhaps I'll bold it for you because obviously you fail again.

Ockie said:
What newegg needs to win customers back to buying drives from them is that they need to standardize their packaging format, give foam coffins, I'm sure that everyone here would agree that spending ~25 cents more on a drive for super packaging is worth the cost.
Click to expand...
 
Obviously I read that in your first post but what I don't get is your assumption that newegg is losing hard drive sales because of shipping methods. Do you have some inside information or are you just assuming that because of a bad experience you had?
 
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