minhtri1002002
n00b
- Joined
- Sep 14, 2016
- Messages
- 6
Sorry if this is in the wrong board, but I have a question, and also to share my experience with the RMA report.
So I have posted an original troubleshooting question on the forum regarding a failedMSI Z170A SLI PLUS (original thread:Z170A SLI PLUS, debug light shows CPU not detected after installing GPU.). Basically my CPU does not post, and after several suggestions, I was recommended to RMA the board.
Following their advice, I contacted the support team, first through the online "My support" system. I posted two enquiries, and they haven't been answered until now.
Next, I PM them on their Facebook page. Same thing, no answer whatsoever.
With nothing else to do, I reinspected the board. To my horror, I discovered what look like a bent pin. Worried that it might void my warranty, I compared the socket with a picture that I took when unboxing, it seems the pin was already there. Plus, the board has been working for 1 week albeit with some erratic behaviors such as sudden shut down that I initially blamed the OS for (since I didn't know the CPU pin was bent). It only broke when I installed the GPU, which has nothing to do with the socket (so I can confidently rule out the possibility of bending the pin then).
So I created technical support ticket, detailing my problem and observation, as well as highlighting the bent pin issue. What I received was a stock reply tell me to check if there is any pin on the CPU (?!!) and suggest everything that I have done and explained in the request!
I replied immediately, with more or less the same content, highlighting again that the pin was already there, and providing picture proof. The response, again, a one liner tell me to contact my place of purchase, which I already did and told them previously.
Frustrated, I replied one last time, and was greeted with, again, a one liner tell me to contact another guy in charge of out of warranty service.
Fine, I sent him an email anyway, explaining my problem for the third time. No reply yet.
So, I created another ticket, this time a customer service ticket (CSD). And now,another one sentence offering me to pay 45 dollar to repair a fault that I have zero acountability for, without providing any explanation specific to my problem.
At this point, I give up, send them a last reply asking them to reconsider my case.Received the same stock reply, asked me to contact my point of purchase (for the third time)
I already have an outstanding RMA ticket, but is seriously considering dropping it. 45 dollar, plus international shipping, and I could well buy a budget mobo and skip the hassle.
I posted on the forum, another user says he has similar experience. He also mention the post will be deleted if another brand is mentioned, so he PM me instead. At this time, my trust with MSI is gone.
So my question is: Should I 1) still attempt to send in the board while continue to appeal to MSI (cost less, but is troublesome, plus I don't like to pay for damage I don't cause) or 2) just move on, fork out more dollar and buy another premium mobo (not MSI budget mobo this time for obvious reason)?
Please see attached for my correspondence with MSI, and the unboxing picture of the mobo (to help me check if the pin is really bent in the upper right corner). Thank you.
So I have posted an original troubleshooting question on the forum regarding a failedMSI Z170A SLI PLUS (original thread:Z170A SLI PLUS, debug light shows CPU not detected after installing GPU.). Basically my CPU does not post, and after several suggestions, I was recommended to RMA the board.
Following their advice, I contacted the support team, first through the online "My support" system. I posted two enquiries, and they haven't been answered until now.
Next, I PM them on their Facebook page. Same thing, no answer whatsoever.
With nothing else to do, I reinspected the board. To my horror, I discovered what look like a bent pin. Worried that it might void my warranty, I compared the socket with a picture that I took when unboxing, it seems the pin was already there. Plus, the board has been working for 1 week albeit with some erratic behaviors such as sudden shut down that I initially blamed the OS for (since I didn't know the CPU pin was bent). It only broke when I installed the GPU, which has nothing to do with the socket (so I can confidently rule out the possibility of bending the pin then).
So I created technical support ticket, detailing my problem and observation, as well as highlighting the bent pin issue. What I received was a stock reply tell me to check if there is any pin on the CPU (?!!) and suggest everything that I have done and explained in the request!
I replied immediately, with more or less the same content, highlighting again that the pin was already there, and providing picture proof. The response, again, a one liner tell me to contact my place of purchase, which I already did and told them previously.
Frustrated, I replied one last time, and was greeted with, again, a one liner tell me to contact another guy in charge of out of warranty service.
Fine, I sent him an email anyway, explaining my problem for the third time. No reply yet.
So, I created another ticket, this time a customer service ticket (CSD). And now,another one sentence offering me to pay 45 dollar to repair a fault that I have zero acountability for, without providing any explanation specific to my problem.
At this point, I give up, send them a last reply asking them to reconsider my case.Received the same stock reply, asked me to contact my point of purchase (for the third time)
I already have an outstanding RMA ticket, but is seriously considering dropping it. 45 dollar, plus international shipping, and I could well buy a budget mobo and skip the hassle.
I posted on the forum, another user says he has similar experience. He also mention the post will be deleted if another brand is mentioned, so he PM me instead. At this time, my trust with MSI is gone.
So my question is: Should I 1) still attempt to send in the board while continue to appeal to MSI (cost less, but is troublesome, plus I don't like to pay for damage I don't cause) or 2) just move on, fork out more dollar and buy another premium mobo (not MSI budget mobo this time for obvious reason)?
Please see attached for my correspondence with MSI, and the unboxing picture of the mobo (to help me check if the pin is really bent in the upper right corner). Thank you.