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hi folks.
This is my first post in the section of Mobile Computing.
Yes, of course you are right - its cause of a problem..
I received my brand new Dell Studio 1555 (my first laptop ever
) on May 14th 2010. It was an online purchase - directly from Dell itself (not from any local dealer).
After all the excitement had settled - (which took bout a week), some issues began to concern me...
1. the touchpad would heat up so bad - had to stop work.
Annoyingly this happened repeatedly, it was not possible to continue work merely after a half-an hour or so ..
2. following the touchpad , the palmrest (extended area towards the sides of touchpad) would heatup.
3. the fan exhaust towards the rear of the laptop created a jittery sound, which would keep increasing the longer i worked on the laptop.
4. the charger was heating up like it was gonna melt.
It scared the shit outta me.
Having shelled out $1.2K, I was worried.
After 17 days of using the laptop, I called up DELL support. They sent over a service personnel to ma place.
After careful inspection he told me that he needed to change a "small" part, n that would fix it all.
Hold on a second.
He pulled out a HEAT SINK from his bag.
WTF - a small part ...!
Though twas my first laptop, commonsense told me of the elaborate operation he had to perform on the laptop in order to replace the component. - a complete teardown to the motherboard itself.
The nature of the compact device allows lesser flexiblity to support frequent teardowns (this being the first one- that too within 2 weeks)..
I told him to stop and asked him if I could get a replacement instead. He called up his senior at Tech Support.
That guy told me a replacement could be made possible, with conditions :
i. Dell would first pick up my faulty laptop. - I agreed
ii. The replacement would take atleast 45 days - Damn thats too long
BUT there was a catch.
Ofcourse, I had to giveup the current laptop prior to receiving the new one.
The timeframe between submitting the current one and receiving the new one - as I was told would be atleast 3 weeks.
This meant I would be without any laptop for the same time.
I could purchase another one for the time being - if I was any richer.
This one had drilled large holes in my pockets.\
I told the of my need to use the laptop as at that time I was really busy (the reason I bout one)- laptop was necessary to keep pace with my work.
All I was asking was to be allowed to use my current laptop UNTIL I received the new one.
He refused to pay heed to my request, said this was the STANDARD procedure and had to be followed.
A final decision could not be reached. However, he promised me to have his senior call me on the 3rd day.
Gone a week and I was still awaiting a call.
I decided to call up Dell and enquire of the delay they were making in settling the matter.
After explaining the problem my laptop faced 3 times - the same thing 3 times , I was routed seemingly to the right person.
He too told me the same thing. I wasnt ready to be ridiculed by DELL in this manner.
Again no results.
Meanwhile bout 50 days had passed since my purchase.
The problems were only aggravating. My patience had run out. Enough was enough
I called up DELL - and told them I wanted a REFUND of my money and they could have their laptop back .
They bluntly refused - stating that a replacement was already in place and now I couldnot change.
Hell no ..
I never AGREED to their stupid and tyrannical terms.
how could a replacement already be inplace.
If so DELL would clearly call me up to inform me of the proceedings.
They were clearly trying to wash their hands off by giving silly reasons. (Just like the ones Steve jobs gave for the iphone 4 signal reception !!!!)
Duh !!
They forget that people do have brains.
I now want to sue Dell over this.
I need your advice, tips, suggestions or comments, references to precious such incidences as to how I can best present my case and certainly teach DELL a lesson, by making em pay heavy compensations.
thanx you for hearing me..
This is my first post in the section of Mobile Computing.
Yes, of course you are right - its cause of a problem..
I received my brand new Dell Studio 1555 (my first laptop ever
) on May 14th 2010. It was an online purchase - directly from Dell itself (not from any local dealer).After all the excitement had settled - (which took bout a week), some issues began to concern me...
1. the touchpad would heat up so bad - had to stop work.
Annoyingly this happened repeatedly, it was not possible to continue work merely after a half-an hour or so ..
2. following the touchpad , the palmrest (extended area towards the sides of touchpad) would heatup.
3. the fan exhaust towards the rear of the laptop created a jittery sound, which would keep increasing the longer i worked on the laptop.
4. the charger was heating up like it was gonna melt.
It scared the shit outta me.
Having shelled out $1.2K, I was worried.
After 17 days of using the laptop, I called up DELL support. They sent over a service personnel to ma place.
After careful inspection he told me that he needed to change a "small" part, n that would fix it all.
Hold on a second.
He pulled out a HEAT SINK from his bag.
WTF - a small part ...!
Though twas my first laptop, commonsense told me of the elaborate operation he had to perform on the laptop in order to replace the component. - a complete teardown to the motherboard itself.
The nature of the compact device allows lesser flexiblity to support frequent teardowns (this being the first one- that too within 2 weeks)..
I told him to stop and asked him if I could get a replacement instead. He called up his senior at Tech Support.
That guy told me a replacement could be made possible, with conditions :
i. Dell would first pick up my faulty laptop. - I agreed
ii. The replacement would take atleast 45 days - Damn thats too long
BUT there was a catch.
Ofcourse, I had to giveup the current laptop prior to receiving the new one.
The timeframe between submitting the current one and receiving the new one - as I was told would be atleast 3 weeks.
This meant I would be without any laptop for the same time.
I could purchase another one for the time being - if I was any richer.
This one had drilled large holes in my pockets.\
I told the of my need to use the laptop as at that time I was really busy (the reason I bout one)- laptop was necessary to keep pace with my work.
All I was asking was to be allowed to use my current laptop UNTIL I received the new one.
He refused to pay heed to my request, said this was the STANDARD procedure and had to be followed.
A final decision could not be reached. However, he promised me to have his senior call me on the 3rd day.
Gone a week and I was still awaiting a call.
I decided to call up Dell and enquire of the delay they were making in settling the matter.
After explaining the problem my laptop faced 3 times - the same thing 3 times , I was routed seemingly to the right person.
He too told me the same thing. I wasnt ready to be ridiculed by DELL in this manner.
Again no results.
Meanwhile bout 50 days had passed since my purchase.
The problems were only aggravating. My patience had run out. Enough was enough
I called up DELL - and told them I wanted a REFUND of my money and they could have their laptop back .
They bluntly refused - stating that a replacement was already in place and now I couldnot change.
Hell no ..
I never AGREED to their stupid and tyrannical terms.
how could a replacement already be inplace.
If so DELL would clearly call me up to inform me of the proceedings.
They were clearly trying to wash their hands off by giving silly reasons. (Just like the ones Steve jobs gave for the iphone 4 signal reception !!!!)
Duh !!
They forget that people do have brains.
I now want to sue Dell over this.
I need your advice, tips, suggestions or comments, references to precious such incidences as to how I can best present my case and certainly teach DELL a lesson, by making em pay heavy compensations.
thanx you for hearing me..
![Zarathustra[H]](/data/avatars/m/9/9298.jpg?1723407683){kind=avatar}