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Modular PS missing cables...

J

JermWerty

Weaksauce
Joined
Oct 27, 2011
Messages
80
I purchased a 850W modular PSU here on the FS/FT forums from a member. Pictures showed the PSU unit itself in great shape, while the manufacturer and multiple vendors list the PSU with 4xPCI-E connections. As the seller did not mention any missing parts, I didn't even think to ask. My bad I guess.

When the PSU arrived it was missing two of the four PCI-E connectors. Asking the seller, he says he can't find them and suggested I use the molex cables and obtain some adapters instead, sorry!

Problem is I really need all the connectors, as I will be running multiple video cards, drives, fans etc. I would be worried about running too much off of a single cable. The manufacturer does have replacement cables available on their website, but it is $20 shipped to replace the two that are missing.

Should it be reasonable for the seller to refund a portion of the funds to cover part of the replacement cost of cables (say $12 or something) that I think we can all agree should have been included in the first place? I have not left any heatware until I get a definitive answer, but just wondered what you all thought of this...
 
If the seller never mentioned any missing cables in OP, I would def be asking to cover minimum of half the cost for the additional cables.
 
It isn't your job to pay for anything missing. It is his job to tell you if something is missing. Sometimes we make mistakes. We don't ask all the questions about a product being sold. So he should pay for the parts missing in full. As it was his mistake for not noting or knowing they was missing. But since you are only wanting half the fees back for covering the missing item. He should be more then willing to do that. Good luck and hope you get your parts. Thanks
 
First thought is the seller should have specified but I'd have to see the ad. The cables are a significant part of the item. This isn't a motherboard missing a sata cable.

I think a 10 buck refund is more than reasonable.
 
My feeling is that unless its specifically stated that some cables are missing, I would be expecting to get just what I would get if I was buying new.


IMHO,your proposed resolution is more than generous....
 
JermWerty said:
Should it be reasonable for the seller to refund a portion of the funds to cover part of the replacement cost of cables (say $12 or something) that I think we can all agree should have been included in the first place? I have not left any heatware until I get a definitive answer, but just wondered what you all thought of this...
Click to expand...

Either that, or he gets the missing cables shipped to you somehow.
 
Yeah, I agree with everyone here. He owes you the $20 for the replacement cables.
 
Update from Seller (note original thread was edited to remove the item, so no official record):

"I've gone over and reread the text of my sale thread (which I have saved a s a Word document, and my item was as described. I stated "I'm pretty sure that I have all the cables, a few might be missing". As written, no warranty for content of all cables was stated nor was it implied.

You received the item as it was described. I'm sorry, there is nothing I can do for you."
 
If he really said "a few might be missing" in the thread, then the onus was on you to find out which ones were missing. An excellent seller would have figured that out before shipping and informed the buyer, but it's not really on him if he said some may be missing in the first place.
 
Pretty much agree with everyone.

If he didn't mention them, it's his responsibility to replace the missing parts in full.

If he did mention them, then it's your responsibility.

Your offer is more than generous to offer to split the costs with him.
 
JermWerty said:
Update from Seller (note original thread was edited to remove the item, so no official record):

"I've gone over and reread the text of my sale thread (which I have saved a s a Word document, and my item was as described. I stated "I'm pretty sure that I have all the cables, a few might be missing". As written, no warranty for content of all cables was stated nor was it implied.

You received the item as it was described. I'm sorry, there is nothing I can do for you."
Click to expand...

Maybe the mods have a way of getting the original thread? It's really important to know how he listed the item. I don't think a "Word document" of the original post means anything. How it's posted actually is all that matters.
 
I'm pretty sure the mods here can resurrect edited threads, and would likely be happy to do so while resolving a dispute.

If he did mention missing cables and you neglected to read it and/or ask questions, it's not really his responsibility to reimburse you.
 
This isn't a hard to figure out situation.

1. If he told you they were missing, than he doesn't need to reimburse you.
2. If he didn't tell you, nor was it stated on the sale thread, he needs to reimburse you, partially, or fully for the replacement cables.

It doesn't matter if the buyer asked about the cables or not, when you sell something you must include a legitimate description of the item that is for sale. It's the sellers job to make sure that the buyer knows what he's getting. This to me would have been a buy with surprise.
 
Agree.

If so stated.....then you are SOL.....and it's only 20 dollars.

If the guy didn't mention any missing parts, then I , like you, would assume everything is included.

Most guys here are very certain to give a good description of what you are buying.:D
 
Get some help from the mods.
If the seller is lying, put him on blast, give neg heat, and all that jazz.
If you were mistaken and it's your issue / fault, leave zero heat (because the seller seems like a pasty) and chalk it up to, "lesson learned"

The text of that sale when you inquired from the thread is the only thing that is going to get you a decisive answer around here.
The rest is just guesswork on the part of a bunch of people that can't answer definitively due to a missing detail.

Whatever the case, good luck either way.
 
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