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IT Resume Thread

Looks good to me.

Don't forget to blank out your double post and remove your personal information from this thread!!
 
I completely apologize if this is the wrong loaction but it seemed smart to post it here.

My company is seeking a Windows Network Admin who is good with Symantec, and Cisco PIX devices. We are located in Oak Brook, IL. PM me for further details.
 
I'll be graduating in December, but this is actually a second career for me. Please let me know if there is anything I should change. Thanks!!!



NAME

Address
Phone
Email

EDUCATION
Bachelor of Science, Telecommunications Management
Illinois State University Normal, IL Expected Dec 2008
Current GPA 4.0/4.0

Bachelor of Science, Marketing
University of Maryland College Park, MD Dec 1996


SUMMARY OF QUALIFICATIONS
Certifications:
CCNA (Cisco Certified Network Associate)
CompTIA A+

Networking Proficiencies:
Configure Cisco Routers: RIP/RIPv2, OSPF, EIGRP, BGP
Configure Cisco Switches: VLAN, VTP, STP
Design and implement complex subnets using CIDR/VLSM
Create and maintain Access Control Lists (ACL), Network Address Translation (NAT), Port Address Translation (PAT)
Protocols: TCP/IP, DNS, DHCP, ICMP, SNMP
Data Link Standards: Ethernet 10/100/1000, Frame Relay, ATM, PPP, HDLC, 802.11a/b/g/n

Cisco Hardware:
Routers: 2500, 2600, 3600, 4700 Series
Switches: 2900, 3500 Series

Operating Systems:
Windows XP/Vista/NT/2000/2003 Enterprise Server
Apple OSX
Cisco IOS
Linux (Red Hat, Debian, Ubuntu)

Programming Languages:
Java
Perl

PROFESSIONAL EXPERIENCE
Technical Analyst Intern – Windows Server Support
State Farm Insurance, Bloomington, IL May 2008-Present
•Provide remote support for Core Infrastructure Windows Server 2003 operating systems and HP Proliant ML300 series hardware platforms for over 28,000 nodes.
•Troubleshoot network related issues regarding TCP/IP connectivity and DNS entries for both servers and printers.
•Monitor network infrastructure and applications that are used by State Farm employees and customers to ensure availability and facilitate the recovery process should an outage occur.
•Promote quality support and continuous improvement by documenting and updating procedures and known technical issues in an enterprise-wide knowledge base.

Student Technician
Illinois State University, Normal, IL May 2007-Jan 2008
•Troubleshoot technical issues pertaining to hardware, software, and network connectivity in Windows and OSX environments.
•Installed workstation hardware and software, as well as maintained an online inventory system.
•Trained executive and administrative staff on various software packages and hardware upgrades.

Business Analyst
State Farm, Bloomington, IL Sept 2000-Aug 2006
•Researched and resolved State Farm customer data issues through the use of SQL queries and the manipulation of DB2 tables.
•Analyzed customer data anomalies and researched trends in order to resolve company-wide data issues.
•Provided customer service and training to State Farm agents and their staff with regard to customer data storage and retrieval through online search applications.

Account Service Representative
Experian, Schaumburg, IL Jan 1998-Sept 2000
•Acted as a liaison between clients, system production team members, and various internal departments to service the assigned client base.
•Provided guidance and training to clients on various business and systems processes and procedures.
•Communicated with clients to ensure that processing specifications were clearly understood and resulted in the desired output (e.g. mail file, demographic information).


AWARDS AND ACCOMPLISHMENTS
•National Scholars Honor Society
•College of Applied Science and Technology - Dean’s List (Fall ’06 - Present)
•School of Information Technology Distinguished Senior Award (2008)
 
Nice job ghostchamber and cgram. I think those are both really good.

Ghostchamber: I like how you laid out your experience into different categories. I'm used to seeing a list of acronyms which doesn't convey much in my opinion. It's also one of the reasons that the skills section of my own resume is so poor. :rolleyes: It's hard to accurately describe your skill level and breadth of knowledge in just a few bullets.
 
stangboy1968:
Your summary should be more concrete as far as your experience. I wouldn't mention "2-4 years of experience". Just keep it at 4 years. Beyond that, it looks great to me!

cgram23:
The biggest thing I'd suggest is reading through this entire thread [sorry dude]. Most of the things your resume needs are covered there but here's the cliff's version: trim out your work history to just a line per job and take all that good experience and flesh out your skills sections. Also, qualify your experience with something (usually years) so the reader has an understanding of where you are in the food chain of qualifications.

Good luck guys!
 
OK, here's mine. I have it nicely done up in a Word document, so feel free to PM me if you want to take a look at that format.
----------------------------------------------------------
Jason S. Clark​
[address]- Amherst, MA 01002​
[cell phone] -[e-mail address]​
clip_image002.jpg
​
Career Summary​
Information Technology professional with experience in hardware, software, programming, web and graphics design, and databases. Possess strong skills in teamwork, problem solving, and internal and external customer service. Adaptable to differing work environments and flexible for chaging assignments and multitasking.

Skills​

Hardware
Dell Laptop Setup / Maintenance
Apple Macbook Setup / Maintenance
Hardware Installation / Troubleshooting
Server Hardware Installation / Troubleshooting
Wired / Wireless Networking Setup
Server Software
Microsoft Exchange
Veritas Backup Exec
Remote Desktop
Operating Systems
Microsoft Windows (95 – Vista)
Linux (Fedora Core 6 and Ubuntu distributions)
Mac OS X 10.5.2
Programming
Microsoft Visual Studio (up to 2008)
Some experience with C++
Some experience with Visual Basic
Web Design and Programming
Macromedia Dreamweaver
Microsoft FrontPage / Publisher
Microsoft Sharepoint
Some experience with HTML
cPanel Administration Tool
Graphics Design and Illustration
Adobe Photoshop
Adobe Acrobat
Macromedia Fireworks
IrfanView
3D Studio MAX
Productivity
Microsoft Office (95 – 2003)
Microsoft Office: mac 2008
OpenOffice.org
RightNow e-mail queue and knowledgebase
Databases
Microsoft Access
Oracle
Siebel
Magic Enterprises ticketing system
IBM / Rational ClearQuest ticketing system
CAD
AutoCAD Land Development Desktop (up to 2005)


Certifications​
MCDST Exam 70-271 – Microsoft Certified Desktop Systems Technician
Currently studying to take the exam 70-271 for MCDST.

Employment​
Kollmorgen Electro-Optical – Northampton, MA
Temporary/Contract Job via Office Team – Springfield, MA
Human Resources / Technical Support
1/08 – 4/08
·Assisted Human Resource department members with various tasks, including the auditing of spreadsheets, creation of spreadsheets with existing information, and updating any information necessary to relay to upper management for review.
·Created a database using Microsoft Access to help track jobs that are posted to the company’s website and job boards. Also created reports to help track progress of recruiting efforts.
·Used www.monster.com to search for resumes of potential candidates for employment opportunities that were available, based upon specific search criteria.

Wellington Management – Marlborough, MA
Temporary/Contract Job via Ajilon Consulting – Burlington, MA
Tehnical Support
8/07 – 12/07
·Worked with the e-mail queue of The Solutions Center, by taking requests sent from employees within Wellington Management and creating helpdesk tickets to be sent to proper technical support groups for resolution. The normal turnaround time for the initial ticket creation was for eight hours, according to their SLA, and because of my efforts, turnaround time never exceeded two hours.
·Created a spreadsheet to track the amount of e-mails that were sent during my shift, the amount of tickets created from e-mails, and any e-mails coming in that did not require any assistance from The Solutions Center. The spreadsheet included formulas to tally up weekly and monthly totals to show management the actual productivity coming out of my efforts.
·Any important issues and emergencies were escalated to managers for immediate resolution, as well as any technical support groups that were deemed imperative to the resolution.

Monster.com, Inc. – Maynard, MA
Temporary / Contract Job via Kelly Services – Maynard, MA (4/06 – 11/06)
Customer Service Representative
Hired full-time to Monster.com, Inc. 11/06 – 7/07
·Completed five-week training course for using Monster Job Seeker and Employer products. Obtained certification in Monster Job Seeker and both Employer platforms offered.
·Worked on an inbound queue 5/06 – 7/06 taking calls from Job Seekers and Employers regarding various questions and issues that the caller may have about their account. This also included payments to accounts, job postings, resume writing assistance, job search and resume search assistance.
·Took calls on the Sales Helpdesk 7/06 – 7/07 to assist sales reps in various tasks on customer accounts including job refreshes, job postings, assistance with resume searches, and inquiries into current pricing on products available to customers.
·Assisted in an effort 11/06 – 12/06 to attempt to drive up to $2 million in new revenue to Monster by making outbound calls to employers that may potentially have hiring needs within the following year. During this time, I created a literature kit that can be sent out by regular or electronic mail to those employers that may want more information on products offered by Monster.
·With the assistance of a Service Delivery Manager, I worked as a junior Project Manager 1/07 – 7/07 helping to strengthen the communication barriers between Customer Service, Product Helpdesk (an internal helpdesk) and Development to ensure a more timely resolution to any outstanding customer issues that could not be resolved by Customer Service. This included the orchestration of creating scripts for the Customer Service Knowledgebase for any known issues that were being questioned during inbound calls.

ESS Group, Inc. – Wellesley, MA
Temporary / Contract Job via Aerotek Services – Woburn, MA (6/03 – 1/04)
CAD Drafter / Technician
Hired full-time to ESS Group, Inc 1/04 – 4/06
·Worked with Design Engineers, Project Engineers and Managers to create AutoCAD drawings from conceptual designs.
·Created colored renderings, using shading techniques and orthophoto images for presentations to town meetings, as well as various officials involved in the permitting process of our designs.
·Worked with the IT specialists contracted to ESS to create a uniform CAD station for the Land Development Engineering group, by means of various testing and correspondence with IT for any changes that needed to be made for optimal performance. These tests involved both hardware capabilities, as well as ensuring that software was up to date with the needs of the department.
·Ensured that any plotters, copiers and scanners that were used for CAD drawings were working in a productive manner, and also ensured that any supplies necessary to keep productivity were ordered in a timely fashion.

Hewlett – Packard – Marlborough, MA
Temporary / Contract Job – No information on Temporary / Contracting agency
Human Resources Filing Clerk / Digital Archivist
4/03 – 5/03
·Worked with Human Resources department on confidential employee records in terms of retrieving files, making copies of requested documents, and filing away paperwork.
·Worked with the paperless archival system to scan employee records into a database for later retrieval.
·Sorted and handed out mail on a daily basis to Human Resources department.

Bohler Engineering – Southborough, MA
CAD Drafter / IT Support
9/99 – 6/02
·Worked with Project Engineers and Managers to take conceptual sketches and draft into AutoCAD.
·Created whole design packages to be submitted for permitting of smaller-scale projects, such as proposed gas stations and hotels.
·Worked with IT Manager to support 40-person office, to ensure workstations and servers were working at optimal standards.
·Performed upgrades to workstations and desktops as necessary to keep the office up to date on technology.

Education​
University of Massachusetts at Amherst
Amherst, MA
Spring ’08 – Present
Expected graduation by Spring 2010.
Bachelor’s in Information Systems Management.
University Without Walls Program.
Current GPA: 3.0
Wentworth Institute of Technology
Boston, MA
Fall ’04 – Fall ‘07
Bachelor’s in Computer Networking and Information Systems.
Transferred to UMass Amherst for Spring ’08 Semester.
GPA: 2.08
Course Highlights: Computer Programming with Visual Basic; Database Management
Massachusetts Bay Community College
Wellesley, MA
Fall ’96 – Spring ’99 (Graduated May 1999)
Associate’s in Engineering Design
Graduating GPA: 3.0
Course Highlights: Mechanical CAD; Electrical CAD; Project Management; Animation using 3D Studio MAX
 
JSClark:
I hate to keep beating this drum but I have to ask you to also read through this entire thread as pretty much all your issues have been addressed here many times. As far as some unique things I see in this resume...

1. Don't worry too much about formatting. Don't get me wrong, I like a well-formatted Word document just like the next guy but the fact is that resumes are far less a printed document these days and more about the content. That means your paper stock is not important, nor is your font selection. As long as it's a fairly standard font type and size, you're fine. Try and write a resume that will look good in Notepad and you're all set!

2. Don't use a picture (at least I think that's what that is). In most cases, it legally cannot affect your chances and, in some cases, will guarantee it will be rejected. Unless you're a model, actor, film extra, etc. leave the photos out. It just comes across as vain.

3. Don't list things you're "studying for". The only time you can get away with that might be listing a college degree before you've graduated with something like "34 credits completed towards a BS in Computer Science".

4. Don't list your GPA (especially if it's 2.08). Most of the time no one cares and there's no need to put forth information that doesn't reflect well on you!

5. When listing an employment history, list the job title first. All other information is secondary. As a reader, I don't care WHERE you worked nearly as much as WHAT you were doing there. So give me the job title right away.

Other than that, I'd suggest converting your resume into a "combination" resume even more than you already have. Drop the extensive work history info and flesh out your skills section better. Add time qualifiers to your experience or don't add the item. Any resume I read that doesn't give me some sort of qualifier with their experience means they have NO experience beyond a short stint in summer school at the local community college as far as I'm concerned --even your summary at the beginning doesn't tell me how long you've been a working professional or at least some sort of LEVEL to your skill set.

In your case, from what I read, it looks like your skill set is too varied. It will be difficult to pin down who you truly are. Believe me, I'm in quite the same boat. I suggest writing several resume versions. For instance, in my case, I have been a CAD tech for many years --but also a PC desktop support tech as well. Now unless I'm applying for a CAD/Desktop support position, I will customize my resume to highlight either my CAD or PC skills first. This also means changing the summary statement as well. This is where the combination resume really shines. I can simply change the order of the skill categories in the list and totally change how my experience is portrayed.

Good luck!
 
jmroberts70 said:
JSClark:
I hate to keep beating this drum but I have to ask you to also read through this entire thread as pretty much all your issues have been addressed here many times. As far as some unique things I see in this resume...

1. Don't worry too much about formatting. Don't get me wrong, I like a well-formatted Word document just like the next guy but the fact is that resumes are far less a printed document these days and more about the content. That means your paper stock is not important, nor is your font selection. As long as it's a fairly standard font type and size, you're fine. Try and write a resume that will look good in Notepad and you're all set!

2. Don't use a picture (at least I think that's what that is). In most cases, it legally cannot affect your chances and, in some cases, will guarantee it will be rejected. Unless you're a model, actor, film extra, etc. leave the photos out. It just comes across as vain.

3. Don't list things you're "studying for". The only time you can get away with that might be listing a college degree before you've graduated with something like "34 credits completed towards a BS in Computer Science".

4. Don't list your GPA (especially if it's 2.08). Most of the time no one cares and there's no need to put forth information that doesn't reflect well on you!

5. When listing an employment history, list the job title first. All other information is secondary. As a reader, I don't care WHERE you worked nearly as much as WHAT you were doing there. So give me the job title right away.

Other than that, I'd suggest converting your resume into a "combination" resume even more than you already have. Drop the extensive work history info and flesh out your skills section better. Add time qualifiers to your experience or don't add the item. Any resume I read that doesn't give me some sort of qualifier with their experience means they have NO experience beyond a short stint in summer school at the local community college as far as I'm concerned --even your summary at the beginning doesn't tell me how long you've been a working professional or at least some sort of LEVEL to your skill set.

In your case, from what I read, it looks like your skill set is too varied. It will be difficult to pin down who you truly are. Believe me, I'm in quite the same boat. I suggest writing several resume versions. For instance, in my case, I have been a CAD tech for many years --but also a PC desktop support tech as well. Now unless I'm applying for a CAD/Desktop support position, I will customize my resume to highlight either my CAD or PC skills first. This also means changing the summary statement as well. This is where the combination resume really shines. I can simply change the order of the skill categories in the list and totally change how my experience is portrayed.

Good luck!
Click to expand...
Just a couple things to point out - The pic is actually a line separating my name/address from the rest of the resume. It is not a personal picture.

Sounds like very good suggestions, and I'll try to change a few things around. Isn't there a rule to only having up to 5 years of work experience on the resume? I wasn't too clear on it, hence the extended work history. I'll be sure to take the GPAs out, as I'm sure that may be one thing that is reflecting badly on me right now.

Thanks!
 
JSClark said:
Isn't there a rule to only having up to 5 years of work experience on the resume? I wasn't too clear on it, hence the extended work history.
Click to expand...

I've never heard of a 5 year limit on work history before --nor does that make any sense. Mind you, if you're talking about a traditional resume, that might be necessary. As a job shopper, I've changed jobs as frequently as the seasons at times so it would be an impossible task to do a detailed work history and keep it to just one page (or even two for that matter). But by using a combination resume, the work history is just one line per job and all the info is built into the skills section --a much easier read.
 
JMRoberts,
I actually thought the summary was pretty concrete :eek: .How can I make it more concrete without getting too lengthy, any suggestions? Also, I have only completed 64 credits of my mechanical engineering degree, how should I go about explaining that on my resume. Again, thank you for your valuable time!
 
jmroberts70 said:
I've never heard of a 5 year limit on work history before --nor does that make any sense. Mind you, if you're talking about a traditional resume, that might be necessary. As a job shopper, I've changed jobs as frequently as the seasons at times so it would be an impossible task to do a detailed work history and keep it to just one page (or even two for that matter). But by using a combination resume, the work history is just one line per job and all the info is built into the skills section --a much easier read.
Click to expand...

I've been meaning to try something like that, as I don't currently like how the skills section is formatted (on my actual word document, I have that as two columns).

Let me see what I can gather up, and I'll put up an updated resume from comments I have received thus far.

Thanks!
 
OK, and from all the comments I have gathered, including a bit of help from another forum, I made some fairly drastic changes to my resume. Any comments, feel free to PM me or post them here. I'll be sure to view this in the morning.
---------------------------------------------------------------------------------

Jason S. Clark
{Name, Address, Phone, E-mail}

​
Career Summary​
Information Technology professional with close to 10 years experience in hardware, software, programming, web and graphics design, and databases. Possess strong skills in teamwork, problem solving, and internal and external customer service. Adaptable to different work environments, flexible for chaging assignments and multitasking. Willing and able to learn new skills quickly and efficiently, and highly organized.

Skills​
Hardware: Desktop and Server hardware installations, troubleshooting and maintenance; Highly experienced with building computers from separate components; “Process of elimination” method for troubleshooting and determining faulty hardware; Wired / wireless networking setup, maintenance and troubleshooting; Deployment of workstations using hard disk imaging software.
Platforms: Advanced knowledge of Microsoft Windows (95 – Vista, including NT Server 4.0); Mac OS 10.5.4; Linux (Fedora Core 6 and Ubuntu distributions)
Server: Active Directory (maintenance of data); Microsoft Exchange 5.5; Veritas Backup Exec; Remote Desktop; User account creation / modification.
Web Design: Macromedia Dreamweaver; HTML; cPanel Administration tool; Microsoft Sharepoint; Creation of basic web pages for recreational use using Microsoft FrontPage and Microsoft Publisher.
Programming: Microsoft Visual Studio (6.0 – 2008); Visual Basic; C++.
Graphic Design: Adobe Photoshop; Adobe Acrobat; Macromedia Fireworks.
Productivity: Microsoft Office (95 – 2003); Microsoft Office: mac 2008; OpenOffice.Org Suite.
Databases: Microsoft Access; Oracle 10g; Siebel (modified to be used as ticketing system); Magic Enterprises Ticketing System; IBM / Rational ClearQuest Ticketing System; Knowledge of creating databases using Microsoft Access; Knowledge of the implementation of SQL databases with Visual Basic programs.

Education​
University of Massachusetts at Amherst
Amherst, MA
Spring ’08 – Present
Expected graduation by Spring 2010.
Bachelor’s in Information Systems Management
University Without Walls Program
Wentworth Institute of Technology
Boston, MA
Fall ’04 – Fall ‘07
Bachelor’s in Computer Networking and Information Systems
Transferred to UMass Amherst to finish Bachelor’s
Massachusetts Bay Community College
Wellesley, MA
Fall ’96 – Spring ’99 (Graduated May 1999)
Associate’s in Engineering Design

Employment​
Human Resources Technical Support
Kollmorgen Electro-Optical – Northampton, MA
1/08 – 4/08
I was hired on to assist the Human Resources departments in technical support to ensure deadlines were met with upper management. My efforts were recognized by the team by my quality and organized work. I created a database for their recruiting efforts using Microsoft Access, including customized reports, for upper management review, which was implemented upon my departure.
  • Used www.monster.com to find potential employees for open jobs within the company.
  • Handled confidential paperwork; analyzed data in spreadsheets that were previously constructed to ensure 100% accuracy of data.
  • Assisted potential employees who called in regarding the status of resumes that were sent to the company’s job board.
Technical Support
Wellington Management – Marlborough, MA
8/07 – 12/07
I was hired on as a support person to “The Solutions Center” by working with the e-mail queue. The normal SLA for e-mail requests and issues was eight hours for ticket creation and forwarding to the proper staff for resolution. Through my efforts, the average SLA for e-mail inquiries never exceeded two hours.
  • Used Magic Enterprises Ticketing System to create tickets to be forwarded to the proper IT group for resolution.
  • Emergency issues and requests were escalated to management for quick turnaround and resolution.
  • Created a spreadsheet using Microsoft Excel to track productivity daily, weekly and monthly, for management review.
Customer Service Representative
Monster.com, Inc. – Maynard, MA
4/06 – 7/07
After a five week training course, I was certified to handle employer, job seeker and sales representative requests on an inbound call center. I received consistent satisfactory to outstanding ratings for my work with the customers and sales representatives. I was involved with a project to help with escalated issues from customer accounts, ensuring accurate resolution was relayed to the customer.
  • Utilized Siebel database technologies as a ticketing system for documenting calls.
  • Worked with job seekers to help strengthen resumes, apply to jobs, and create job searches, as well as save search agents for later use.
  • Handled calls from employers to assist with job posting, resume searches, saving resume searches for later use, and handling payments on invoices.
  • Worked with sales representatives on various customer account maintenance tasks, such as job refreshes, job postings, conference calls with customers that may have questions about products and services.
CAD Drafter / Technician
ESS Group, Inc. – Wellesley, MA
6/03 – 4/06
I was hired on to assist the project managers and design engineers with taking conceptual drawings, as well as any revisions to existing projects, and drafting into AutoCAD. I implemented a color shading scheme, as well as a uniform CAD station with the help of the IT department, as part of a department-wide hardware upgrade project.
  • Worked on large projects with project managers and design engineers, including several shopping centers, in various areas including landscaping, grading and drainage design, and overall site package presentation.
  • Created presentations for use in meetings with town officials and clients.
  • Made copies of site package drawings for use in submissions for town-specific permitting.
Human Resources Filing Clerk / Digital Archivist
Hewlett – Packard – Marlborough, MA
4/03 – 5/03
I was hired on to assist the Human Resources department with filing needs and retrieval and copying of confidential employee files. I was then later given the task of scanning employee files into a database system to help convert the department into a paperless system.
  • Sorted and distributed mail to the Human Resources team members.
  • Helped get Fed-Ex shipments ready for mailing.
  • Maintained confidential employee records with any forms that needed to be filed.
CAD Drafter / IT Support
Bohler Engineering – Southborough, MA
9/99 – 6/02
I was hired on initially to aid two project managers with a huge re-branding project for a major petroleum company. I was then promoted to work on full site project plans, from concept until submission, and took on a part-time role of working with the IT department in maintaining the network, workstations and servers, including the purchasing and deployment of workstations to employees.
·Created color renderings for presentations to town officials and various meetings.
·Completed site project work in a fast-paced environment in order to meet deadlines given by project managers and engineers.
·Worked closely with the manager of IT to ensure servers were at optimal performance.
·Assisted with the rollout of an upgrade to AutoCAD 2000, ensuring full functionality and any issues were resolved for the CAD department to ensure all work was streamlined to the new AutoCAD version.
·Assisted with ensuring all technology was up and running during an office-wide move to new office space, with all necessary systems up and running the night previous to the first business day.
 
Came here after your post in GenMay. Get rid of all the "I was hired to assist" statements. Too many weasel words and too many times where you subconsciously belittle the work you did. Begin your statements with actions. There are times when upselling yourself works; don't say that you assisted or helped, but that you DID do something. Take the most important task that you had and make that the first thing they read at each job, then follow it up with the disclaimers. Don't list every other organization that helped you with your tasks, just focus on your role. Even by assisting someone in their project you technically "led" an effort. Here are my suggestions (and partial re-writes):

JSClark said:
Employment
Human Resources Technical Support
Kollmorgen Electro-Optical – Northampton, MA
1/08 – 4/08
Provided technical support to Human Resources departments to ensure deadlines were met with upper management. My efforts were recognized by the team by the quality and organization of my work. I created a database for their recruiting efforts using Microsoft Access including customized reports for upper management review.

* Led process to locate potential employees for open jobs within the company.
* Handled confidential paperwork; analyzed data in spreadsheets that were previously constructed to ensure 100% accuracy of data.
* Assisted and counseled potential employees through their employment process.

Technical Support
Wellington Management – Marlborough, MA
8/07 – 12/07
Provided support services for the e-mail queue used by “The Solutions Center”. The normal SLA for e-mail requests and issues was eight hours for ticket creation and forwarding to the proper staff for resolution. Through my efforts, the average SLA for e-mail inquiries never exceeded two hours.

* Used Magic Enterprises Ticketing System to create tickets to be forwarded to the proper IT group for resolution.
* Implemented policies to escalate emergency issues and requests to management for quick turnaround and resolution.
* Tracked productivity on a daily, weekly and monthly rotation, for management review using custom spreadsheets.

Customer Service Representative
Monster.com, Inc. – Maynard, MA
4/06 – 7/07
Managed requests made by employers, job seekers and sales representatives on an inbound call center. Productivity was ensured by certification received from five-week training course. I received consistent outstanding ratings for my work with the customers and sales representatives. I also led portions of a major project to ensure accurate resolution of escalated issues from from customer accounts.

* Utilized Siebel database technologies as a ticketing system for documenting calls.
* Counseled and assisted job seekers to help strengthen resumes, apply to jobs, and create job searches, as well as save search agents for later use.
* Handled calls from employers to assist with job posting, resume searches, saving resume searches for later use, and handling payments on invoices.
* Worked with sales representatives on various customer account maintenance tasks, such as job refreshes, job postings, conference calls with customers that may have questions about products and services.

CAD Drafter / Technician
ESS Group, Inc. – Wellesley, MA
6/03 – 4/06
Implemented conceptual drawings, revisions, and draftings into AutoCAD. I provided critical assistance to project managers and design engineers in this endeavor. I implemented a color shading scheme, as well as a uniform CAD station as part of a department-wide hardware upgrade project.

* Worked on large projects with project managers and design engineers, including several shopping centers, in various areas including landscaping, grading and drainage design, and overall site package presentation.
* Created high-profile presentations for use in meetings with town officials and clients.
* Provided critical services to ensure that town-specific permits were received accurately to allow for construction to proceed on time.

Human Resources Filing Clerk / Digital Archivist
Hewlett – Packard – Marlborough, MA
4/03 – 5/03
Provided filing duties of confidential employee files for the Human Resources department. Led a large-scale project to implement a more productive, paperless system into the HR department by scanning all employee files into a database system.

* Sorted and distributed mail to the Human Resources team members.
* Handed critical mailings to ensure that they were shipped and received on time.
* Maintained confidential employee records with any forms that needed to be filed.

CAD Drafter / IT Support
Bohler Engineering – Southborough, MA
9/99 – 6/02
Worked on large re-branding project for a major petroleum company. Afterward promoted to work on full site project plans, from concept to submission. Strengthened skills by taking on a part-time role of working with the IT department in maintaining the network, workstations and servers, including the purchasing and deployment of workstations to employees.
·Created color renderings for presentations to town officials and various meetings.
·Completed site project work in a fast-paced environment in order to meet deadlines given by project managers and engineers.
·Worked closely with the manager of IT to ensure servers were at optimal performance.
·Assisted with the rollout of an upgrade to AutoCAD 2000, ensuring full functionality and any issues were resolved for the CAD department to ensure all work was streamlined to the new AutoCAD version.
·Assisted with ensuring all technology was up and running during an office-wide move to new office space, with all necessary systems up and running the night previous to the first business day.
Click to expand...
 
Rurik said:
Came here after your post in GenMay. Get rid of all the "I was hired to assist" statements. Too many weasel words and too many times where you subconsciously belittle the work you did. Begin your statements with actions. There are times when upselling yourself works; don't say that you assisted or helped, but that you DID do something. Take the most important task that you had and make that the first thing they read at each job, then follow it up with the disclaimers. Don't list every other organization that helped you with your tasks, just focus on your role. Even by assisting someone in their project you technically "led" an effort. Here are my suggestions (and partial re-writes):
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I see what you did there, and yes, I fully agree. I will admit, I was up late last night, re-writing this, and dodging a nasty lightning storm (nearly knocked my DSL modem out :eek: ).

But I will definitely take in those changes. Thanks!
 
Frankly, JSClark, I'd drop your entire work history section completely -leaving just a single line for each job you have held. Put all that stuff in your skills section. Also, get rid of the last line in your summary statement "willing and able...". It's subjective and not necessary to say. Put down your actual years of experience and leave out "close to". Is 9 years close to 10? How about 7? Don't leave any doubt. Your skills section, although a good start, must have a "qualifier" for each section. By that I mean something measurable (usually in years of experience) so that someone reading can't think things like "he's just listing a bunch of stuff he's seen people are looking for. By example, under your Programming category, you just list the software you are familiar with and what versions you've used. It would be better to either list how many years you've been programming or special accomplishments you've pulled off. You list your education before your employment history. Is your education your next best selling point? If so, keep it there but if your work history shows your experience better, put it next. Finally, if you're going to list a degree you haven't achieved yet, make sure to put down the number of credits completed towards that degree. That way no one will think you're just a slacker who hasn't managed to get out of school yet!

Understand this principle: resume readers don't want to know your life story. They just need to know if you can do what they need done. So I just need to know if you can manage an Exchange server. Don't make me read through your entire employment history just to find out if you can. Give me a clear skills section with some level of experience for each one and we won't waste each others' time. This is one of the main problems with the traditional "chronological" resume formats. Without a skills section properly used, you're forced to try and convey all your experience through detailed job and project descriptions. Within a few years as a professional, your resume will be well over 2 pages with all the experience you'll try and get across that way. Believe me, it happened to me.

good luck!
 
This is a year old now, but I spammed the crap out of craigslist with it in and got 15 or so face to face interviews

resume.jpg

names were changed to protect the guilty

Honestly though, I think my cover letter was much better and probably had a bigger impact than this resume.

I will eventually update it with my current job, which will make it tons better, but there is no motivation to do so at this point as i don't think i will be leaving here any time soon.
 
jmroberts70 said:
Frankly, JSClark, I'd drop your entire work history section completely -leaving just a single line for each job you have held. Put all that stuff in your skills section. Also, get rid of the last line in your summary statement "willing and able...". It's subjective and not necessary to say. Put down your actual years of experience and leave out "close to". Is 9 years close to 10? How about 7? Don't leave any doubt. Your skills section, although a good start, must have a "qualifier" for each section. By that I mean something measurable (usually in years of experience) so that someone reading can't think things like "he's just listing a bunch of stuff he's seen people are looking for. By example, under your Programming category, you just list the software you are familiar with and what versions you've used. It would be better to either list how many years you've been programming or special accomplishments you've pulled off. You list your education before your employment history. Is your education your next best selling point? If so, keep it there but if your work history shows your experience better, put it next. Finally, if you're going to list a degree you haven't achieved yet, make sure to put down the number of credits completed towards that degree. That way no one will think you're just a slacker who hasn't managed to get out of school yet!

Understand this principle: resume readers don't want to know your life story. They just need to know if you can do what they need done. So I just need to know if you can manage an Exchange server. Don't make me read through your entire employment history just to find out if you can. Give me a clear skills section with some level of experience for each one and we won't waste each others' time. This is one of the main problems with the traditional "chronological" resume formats. Without a skills section properly used, you're forced to try and convey all your experience through detailed job and project descriptions. Within a few years as a professional, your resume will be well over 2 pages with all the experience you'll try and get across that way. Believe me, it happened to me.

good luck!
Click to expand...

Sounds good. Between these comments and the previous comments, I have a bit to work with. And also, I was given a web design job from a friend for his side business, so what I want to do is work on that, and then shortly after update my resume. I feel doing that beforehand may also help contribute some more power to my resume.

Thanks!
 
jmroberts70 said:
Frankly, JSClark, I'd drop your entire work history section completely -leaving just a single line for each job you have held. Put all that stuff in your skills section.
Click to expand...

Make sure that you keep a 'master' resume, and then make custom ones for each position you apply to. That master one will grow big over time (mine's 7 pages :)) but you just cut it down to 1-2 for a particular job.
 
Rurik said:
Make sure that you keep a 'master' resume, and then make custom ones for each position you apply to. That master one will grow big over time (mine's 7 pages :)) but you just cut it down to 1-2 for a particular job.
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That's actually good advice. I also keep a "detailed work history" document for those sticklers that want to see one anyways. It also helps when filling out applications. Thanks for the reminder Rurik!
 
jmroberts70 said:
That's actually good advice. I also keep a "detailed work history" document for those sticklers that want to see one anyways. It also helps when filling out applications. Thanks for the reminder Rurik!
Click to expand...

That's actually something I'm taking under consideration at the moment, and I can pretty much consider my first resume I posted up here my "master".

I just did a few changes, based on comments here (I am receiving actually quite a few differing comments, however), and I'm in the process of selling myself to a position at a local company (I believe is a 20-minute walk from me :eek: ). And also, I am setting an appointment up tomorrow with a career counselor (friend of a friend) who is willing to chat with me for a couple of hours to help me out a bit.

My next question may not have much relevance, I'm not sure, but I have been told that the jobs I have on my resume that are 2-4 months should be dropped? I did not get a clear answer on why from that person, however, from what I was told, I could say that the major gaps that I would have were to focus on school.

Now, I am not one for "fluffing" on an interview - The first gap that I have is merely due to the fact that the job market was extremely crappy at that point (2002 - 2003), and it was hard to get anything. As it is, I currently have a three-month gap between my last job and up to this point. If I lose the two most recent jobs, plus the one-month stint I did at HP, That will only widen both gaps. Now, wouldn't that raise an eyebrow as well?

With the second gap, I was in school at the time (for all of a month, really), and currently, I have been using my time to brush up on web design and programming skills, as well as applying for jobs.

The reason why I say this may not be relevant is due to the recent talk about keeping a master resume, then customizing as necessary for each position I apply to. I am not sure if my question would qualify in any event, but it would be nice to know what the real deal is with employment gaps and how hiring managers would look at such.

And speaking of the master resume, since I am signed up to, and apply to alot of jobs on Monster, Dice and CareerBuilder, should I just keep basic built resumes there for applying to jobs, or should I keep using the same resume as I am now? In those cases where I am using such job boards, which would be better?
 
JMRoberts,
I actually thought the summary was pretty concrete .How can I make it more concrete without getting too lengthy, any suggestions? Also, I have only completed 64 credits of my mechanical engineering degree, how should I go about explaining that on my resume. Again, thank you for your valuable time!
 
Hardware: Dual Core Intel (Core 2 Duo @ 2.66 Ghz), 2 GB RAM, 320 GB (OS Drive),
2 Nic's cards & 1 Wireless PCI card & Running Windows XP 2003 Server


Is it possible to setup OS server to share internet & have the wireless card act as a Router to share to my wierless Laptop & 2nd wireless desktop.?

the setup i have is 4 PC's

Server 2003 >>> Cat5 to Gaming PC & have 2 Wireless PC's I want my cable internet to go thru the Server PC & share to the rest is it possible if so,

does anyone have a good website i can check out on how to share it or setting it up.

Thank you guy's n gal's for helpping. I love these Forum's. Very helpful!;)
 
stangboy1968 said:
JMRoberts,
I actually thought the summary was pretty concrete .How can I make it more concrete without getting too lengthy, any suggestions? Also, I have only completed 64 credits of my mechanical engineering degree, how should I go about explaining that on my resume. Again, thank you for your valuable time!
Click to expand...

As far as the summary statement, just get rid of the "close to" before your years of experience. If it's 10, put 10. If it's 9, then put 9. That's all I was saying in your summary. Regarding your progress through school, I'd say go ahead and put how many credits you have. There's nothing wrong with it being there. As someone who reads resumes all the time, I like to know just how far along you are in your schooling if you're not finished with it. If you think it becomes a negative to list it, then feel free to leave it off but I personally don't think it's bad. Writing a resume is a bit like trying to sell yourself. You don't want to lie about yourself but you also don't want to volunteer information like your last boss thought you were an ass and a slacker. Still, there's no point trying to hide information that will eventually come out (like your work history and the gaps that may be there). Just understand that saying your "experienced" without qualifying somehow leaves the reader wondering if your experience consists of nothing more than a subscription to MaximumPC magazine. There's nothing wrong with only having "entry-level" experience. We all have to start somewhere. It won't always be there but you definitely don't want to deceive an employer into hiring you because the impression they get from your resume is that you give direct tech support to Bill Gates.
 
I really owe a lot to this thread, it has help me shape my resume into the presentation that I feel gets to employers. I am back on the job hunt and have had an interview every time I apply, I have had a few offers, the ones that I didn't were because during the interview I decided it wasn't for me and didn't follow up with it.

I got an offer for a position and now I am awaiting the background check and board approval. So with any luck I will be working in my home city and not driving 2 hours a day to work.

All I can do is hope.

--I never posted my resume because I didn't feel the need to, I read the thread through twice and back again from time to time to make points clearer and I think my resume is good, it used to suck.
 
Thanks for the kudos, E7130! I feel your pain having the long commute. Our whole office split up due to the commuting problems and my drive went from a 1.5-2 hour trip to 30 min. Getting a few extra hours at home each day sure is nice! Good luck!
 
I've recently been promoted from part-time 'tech' to full-time technology assistant. My dress is to be kaki/dress pants with polo/golf top or equivalent. I don't like polo tops really (not the work kind at least). But I'm not supposed to be in a tie either. What do you suggest?
 
Mark305TBI said:
Looking for advice:

http://webpages.charter.net/mwin/Resumes/Winchester.doc
Click to expand...

A few thoughts:

- read through this entire thread if you can. There's a wealth of information here on typical resume issues that your resume has. In fact, probably the last few pages alone might help if your in a time crunch.

- please repost (or edit your post) to just show the text of your resume (with your personal information blanked out naturally) as your Word document may not always be available for future readers to benefit from the review here. I know it's a lot of text but I think we can take it!

Good luck!!
 
I'm looking for slightly more basic advice on building my resume... the actual building.

I am an incoming sophomore in a private college majoring in Math and Physics, and since I have a strong interest in computers I'd like to try and get a job, or perhaps even a career working with them in either the summers between years or after I graduate.

My problem is that my current experience and knowledge is rather thin. My only real formal working experience was last summer: a cashier at Walmart. I worked again this summer, but it has been a largely informal affair, doing odds and ends for one of my Mother's clients (she's an accountant). I have some programming experience stemming mainly from camps, and a class I took first semester. The closest thing I have to formal IT experience is my 2 years of being a peon at the helpdesk at quakecon.

Right now as I'm looking forward to my next year at school, I'm wondering what I can do to build 'experience and knowlage' to increase my chances of getting a job, be it in the summers, through the year, or even after I graduate.

My current thought pattern goes along these lines: next year study programming and try to get as much practice as I can, work on getting several certifications under my belt, and even attempt to get a IT job at my campus.

I realize that there is no quick and easy fix, but I was hoping I could get some guidance to a more long term approach on how to spend my time at school (and summers) to build a resume to insure that I'll be qualified for a decent job after graduation.
 
Been wanting to post my own for some help...at least now it's a bit more than a list of ideas. I've read through pretty much the entire thread...still rewording things and changing bits, but please help!


Joe Schmoe
PO Box XX, State,PL 90210 – 617-867-5309 - email@gmail.com


Summary
A versatile, fast learning computer technician with 2+ years experience in information technology, including strong software/hardware troubleshooting, networking, and communication skills.

Certifications
CompTIA A+ IT Technician
MCP - Installing, Configuring & Administering Windows XP Professional


Technical Skills

Operating Systems: Windows 9x, 2000/XP, Vista, Linux, Mac OS X
Software: MS Outlook, Visual Studio, Virtual PC, Norton Ghost, Acronis True Image, RPOWER Restaurant POS software
Hardware: Desktop and notebook repairs and upgrades,
Networking: TCP/IP, DNS, VNC/Remote Desktop, Wired and WLAN setup and troubleshooting


Work

MyBiz - State, PL
Owner/Operator, November 2006 – Present
Responsibilities include over the phone and in person technical support of home and small business clients.

Joe's - State, PL
Cook, September 2005 - Present
Assisted chef in maintaining, troubleshooting and upgrading NCR Point of Sale System.
Implemented automated over the network backup system.

Joe's - State, PL – 1999-2006
Kitchen Leader, May 2004 – January 2006
Supervised group of 8-10 workers.
Additional responsibilities included inventory, ordering, food cost, and scheduling.
Cook, October 1999 – May 2004



Looks shorter here. Like I said, adding more descriptions and stuff as we speak, but anything anyone has to offer, go ahead.
 
briang said:
Been wanting to post my own for some help...
Click to expand...

You're off to a great start! I like the format so far. I'd get rid of the "+" in your 2 years of experience to begin with. It's either 2 years or it isn't. Get rid of the job descriptions and put it into the Skills section -you'll be able to add skills you may not have thought about this way too (especially if it's a skill that you were never paid for). Make sure to qualify your skills with some sort of measurable level (either with years of experience or accomplishments, etc).

Good luck!
 
Thanks for the help! I think I get what you are saying. Here is my starting point, just want some reassurance I am heading down the right path here. Still playing with it a bit, this is a very rough draft.
briang said:
Joe Schmoe
PO Box XX, State,PL 90210 – 617-867-5309 - email@gmail.com


Summary
A versatile, fast learning computer technician with 2 years experience in information technology, including strong software/hardware troubleshooting, networking, and communication skills.

Certifications
CompTIA A+ IT Technician
MCP - Installing, Configuring & Administering Windows XP Professional


Skills
Operating Systems: Linux, OS X, Windows 9x, 2000/XP, Vista
Software: MS Outlook, Visual Studio, Virtual PC, Norton Ghost, Acronis True Image, Norton, McAfee, and AVG Anti-virus suites
Hardware: Dell, IBM, Toshiba, Compaq and HP desktop and notebooks, Ethernet and related hardware
Networking: TCP/IP, DNS, VNC/Remote Desktop, VPN, Wired and WLAN setup and troubleshooting
Leadership: Proven skills managing a diverse team of 8-10 individuals
Strong written and verbal communication skills, including phone support experience
Real world experience implementing automated backup solutions on and supporting critical systems



Work
MyBiz - State, PL
Owner/Operator, November 2006 – Present

Joe's - State, PL
Cook, September 2005 - Present

Joe's - State, PL – 1999-2006
Kitchen Leader, May 2004 – January 2006
Cook, October 1999 – May 2004
Click to expand...
 
Kind of a silly question, I guess, but what do you guys usually put in the subject line when you're e-mailing your cover letter/resume to a potential employer? If I'm applying for a desktop support position, for example, is it ok to put "Desktop Support Technican" or "Application for Desktop Support Technician opening" in the subject line? What's the most common way to do this?
 
loss4words said:
Kind of a silly question, I guess, but what do you guys usually put in the subject line when you're e-mailing your cover letter/resume to a potential employer? If I'm applying for a desktop support position, for example, is it ok to put "Desktop Support Technican" or "Application for Desktop Support Technician opening" in the subject line? What's the most common way to do this?
Click to expand...

Not silly at all. Usually I like to see "Resume for blah blah blah position (job number blah blah blah)." I would not put the term "Application" in the subject as it ISN'T an application -just your resume.
 
Thanks a lot for the advice.

I've sent out a few resumes yesterday doing what you suggested and what do you know, I got an interview tommorow morning, with NYU no less, doing Level 2 Desktop Support + AD. I'm very excited but nervous, though I think I know how to do the job. I haven't been to too many interviews though. Anyway, thanks a lot. I hope you're my lucky charm :)
 
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