IT Resume Thread

Discussion in 'Networking & Security' started by BobSutan, Jul 11, 2004.

  1. Quartz-1

    Quartz-1 [H]ardness Supreme

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    Definitely don't use the word 'battery' - you'll get people confusing it with electrics or assault!

    I've slept on it, and instead of 'Management of stores' you should list it as an asset management skill in some form. And three HVs at $150K a pop, plus ancillaries means you were responsible for approx $0.5M.
     
  2. mikeblas

    mikeblas [H]ard|DCer of the Month - May 2006

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    Great! Good luck!
     
  3. ChrisJohnson00TA

    ChrisJohnson00TA 2[H]4U

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    Figured I'd try you guys before I hit up a professional place again. I had a place do this one a few years back. I've modified it a bit over the years to list new things, new/updated versions, etc.

    Feel free to hammer me on it and modify it as needed.

    I'm having a hard time in my career milestones section - I'm also having a hard time describing what I do as a consultant for my current client/Director of Information Technology... how to do describe forklift upgrades and reworking the entire infrastructure from white boxes to mini-enterprise without sounding like a douche? I'm looking for a description as a hands on manager who knows how to be a tech and has crap loads of technical background, but can also manage.

    I had my resume critiqued by the firm I think I'd hire to help re-write it, but they already seem to give me fairly decent reviews as is.

    Here's my resume:

    http://thehouseofjohnson.net/upload/ChrisJohnsonResume.docx
    http://thehouseofjohnson.net/upload/ChrisJohnsonResume.pdf

    And the critique:

    http://thehouseofjohnson.net/upload/ResumeCritique.pdf

    Thank you :)
     
    Last edited: Apr 20, 2016
  4. Quartz-1

    Quartz-1 [H]ardness Supreme

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    Please make a pdf of your resume: many people - including me - are wary about downloading docx files.
     
  5. ChrisJohnson00TA

    ChrisJohnson00TA 2[H]4U

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  6. Quartz-1

    Quartz-1 [H]ardness Supreme

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    Right. Here goes:

    Your email address is not very professional. Look at getting a domain something like chrisjohnson.me.
    Check your grammar! For example, you do not use apostrophes to designate plurals.
    Check your acronyms! For example, SNMP, not SMNP.

    Are you going for a technical job or a management job? Or, do you really need that buzz-word bingo section? You have had some high-level positions - or positions with high-level titles - so aren't you beyond that?

    Don't bother with details of jobs you had over 10 years ago unless particularly relevant. Just put the job title, the company, and the dates - maybe just even the years. Merge this section with Additional Positions, but remove that title. Your consultancy / independent working section might be reworked and shortened as "Clients included ..." If you run to the second page while listing your jobs, make sure you have the most recent 10 years all on the first page - don't break it over - then have a new section, 'Older Positions', on the second. You've only been working 15 years so listing all those 'Additional Positions' individually makes it look like you got fired from a lot of them, couldn't settle, or were otherwise unreliable.

    Bullet-list the entries for each position. This makes it easier to read and makes the style consistent with the earlier sections. Make sure you list two achievements for each. Incorporate your Career Milestones into this.

    Mention your HIPAA certification in the first half of the first page.

    Oh and 'Provides strategic thinking, visionary guidance and tactical management for IT solutions' is sheer puke-inducing glurge. And it should be Provide, not Provides anyway, and you need an extra comma. :) Is it really appropriate for your target audience? I don't know America.
     
  7. stidrvr

    stidrvr n00bie

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    Hey,

    So Ive been trying to switch careers after finally graduating in December. Im having a hard time putting things Ive done in my basement and for other people onto a resume. Meaning, being able to tell someone that I am familiar with setting up networks using cisco hardware, without it sound like I just like to play with stuff in my basement. Ive been working on my resume for awhile and most of the jobs Ive applied for don't get a call back. Heres what I have so far. Keep in mind, I work in a factory and have been for the last 15 years (hence experience).

    John Peterson
    336 Sunnybrook Drive, Oshkosh, WI 54904
    (920)-385-1024 ~ JohnTPeterson1978@gmail.***

    Diligent, detailed oriented, and solutions-driven recent Honors graduate seeking a career in the Information Technology sector to best utilize my skills and abilities.

    EDUCATIONAL BACKGROUND
    Fox Valley Technical College, Oshkosh WI
    • Associates of Information Technology
    • Network Specialist
    • Fox Valley Technical College Deans List (3.98 GPA)
    • Phi Theta Kappa Honor Society Member

    QUALIFICATIONS
    • Strong interpersonal, multitasking, and both written and verbal communication skills.
    • Self motivated to work independently and unsupervised; equally driven and effective as not only a team member, but also as a team leader.
    • Being punctual, detail-attentive and innovative has lead to strengths in decision-making, problem solving and meeting or surpassing preset goals and deadlines.
    • Proven ability to work successfully in a fast paced, ever changing work environment

    WORK EXPERIENCE AND ACCOMPLISHMENTS
    Material Coordinator (Current), Oshkosh Corporation – Oshkosh, WI
    • Install final components and inspect truck bodies for quality defects before preparing them for shipment.
    • Accountable for incoming and outgoing inventory on second shift at the South Campus receiving dock.
    • Knowledgeably operate all machines in the fabrication department to move between vacancies and high production work centers.
    • Held the position of team leader for the second shift Finishing department.
    • Represented our team for our weekly KPI walks, giving short presentations to ten or more members of upper management.
    • Assisted engineering in the debugging of programs on newly acquired machinery.
    • Selected by management to be one of the employees to operate and assist in maintaining a recently purchase piece of $1,000,000+ machinery.

    Owner/Operator (Current), JP Technical Solutions – Oshkosh, WI
    • Built computer systems for clients based on their needs and requests.
    • Provide remote and onsite technical support to clients.
    • Assist in setup and maintenance of IOS devices.
    • Design, install and maintain both wired and wireless home networks.
    • Assisted clients with implementing cloud based storage solutions.

    TECHNICAL QUALIFICATIONS
    • Setup and Implemented a multi-city phone network over a simulated WAN using Cisco Hardware
    • Worked with and setup Cisco Networks in a lab environment.
    • Fluent in both Windows and OSX operating systems
    • Experienced user of iOS devices
     
  8. pwrusr

    pwrusr 2[H]4U

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    Since my full resume is 3 pages long I condensed that down to 1 page for all the IT info I could fit on one page.

    This is my current short resume... I've tossed all personal info and company names. The rest is obviously all true and correct:
    https://dl.dropboxusercontent.com/u/1561437/Shared Docs/Short nopersonalinfo Resume Draft.pdf

    I wouldn't mind going into helpdesk again, but it's really getting a bit old. I really want to get into system or network administration.

    Actively seeking employment in the Baltimore metro area.
     
  9. ChrisJohnson00TA

    ChrisJohnson00TA 2[H]4U

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  10. Quartz-1

    Quartz-1 [H]ardness Supreme

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    Visually, the first page looks very nice; the centred text on the second page looks dreadful. And you've got those vertical bars | in your Education section.

    What are 'long term resolutions'? Do you mean 'solutions'?

    'led', not 'Lead' - check tenses and capitalisations. I've looked up your current employer. They don't appear to be very large at all. So you're going to be called on that. You should be more specific - numbers of sites and seats. You may think it's large but there are companies out there with thousands or tens of thousands of seats and servers. That may catch you out if they call you on it.

    Migrating one Exchange server isn't a good example of senior executive performance but is for a senior technician. Can you give figures for the performance benefits? (look at how you reduced telephone bills!)
    Geo-cluster - check your apostrophes! You don't use an apostrophe to make a plural.
    Role, not Roll.
    And did you do the work yourself or did you oversee it?

    Check erroneous capitalisations!

    Really, nothing you write there makes me think of you as executive material. Senior technician, yes.

    I've just looked up Spheric LLC and found that it appears to be a one-man band - you - consultancy registered at your home address. Don't big yourself up so much. (Maybe this is a cultural thing.) If you did manage a staff or team, give rough numbers. Otherwise your CV is going to get tossed as that of a fantasist. The names of your clients are noticeably absent: list them! There's also another Spheric LLC operating in the state of Washington: don't company names have to be unique?

    You've still really got this dichotomy of technical achievements but senior management titles. You need to decide how you're going to sell yourself and write the CV accordingly. Perhaps you should write two: one for management positions and one for technical positions.

    I think you should mention your MCSE and HIPAA certifications right up top.

    Something else: why are you moving on so soon? You need to address that, perhaps, though, in a covering letter.

    Sorry for ripping into it so much.
     
  11. ChrisJohnson00TA

    ChrisJohnson00TA 2[H]4U

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    Please don't be. That's exactly what I need. Thank you!

    I'll have another update shortly.

    I'll fix the bars - they were meant to be separators for the search engines.

    How do you suggest I format the blocks?


    They aren't large for the most part... ~300 total seats - I'm not shooting for big companies... I can typically get a good estimate on the jobs I'm applying for based on the job posting.

    Looking at it... how would you word / change "large scale" to reflect that it's schmedium? :p I'd like to refrain from giving specific numbers in the resume as it becomes a talking point during the interview.

    I'm somewhat stuck here - the answer is both. I'm both executive role as well as the top tech in the company.

    Thanks ;)

    I'll look for more detailed information.. again, I'm having a very hard time displaying both roles on the resume.

    I've become a one man band of sorts... I sold of most of my clients and let go most of my employees. I've held on to my most profitable clients and have turned a few employees to part time as I need them. I should take down the site, but I'm stuck for any new clients that might want to look at my crappy site. I feel like I should just take it down.

    Company names can be the same if they are in different states and don't compete for the same markets.

    Move my whole education section up? Or mention the MCSE/HIPAA stuff in the initial paragraph?

    [/quote]
    Something else: why are you moving on so soon? You need to address that, perhaps, though, in a covering letter.
    [/quote]

    Complex answer - and I need to come up with a legit sounding reason. Let me just suggest that it's a company policy issue.. yet I still have the full backing and recommendations from the company owner. The short is that when I leave, IT will be outsourced - I've already found the company who's going to do it and signed a contract with them.
     
    Last edited: May 2, 2016
  12. Quartz-1

    Quartz-1 [H]ardness Supreme

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    Just make them straight blocks of text.

    How about 'geographically distributed' or 'city-wide'?

    Then perhaps two separate resumes might be preferable. OTOH you can describe yourself as 'hands-on' and 'keeping up your technology skills'.


    You need to explain this. Otherwise people are going to look you up and dismiss you.


    No, just mention those two in the initial paragraph.


    That's actually well worth mentioning. You have successfully negotiated an outsourcing contract and it's now time to move on.
     
    Last edited: May 3, 2016
  13. TheMadHatterXxX

    TheMadHatterXxX 2[H]4U

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    So I stumbled upon this thread while browsing at the office...and I just happen to come to the realization that I am in undervalued/unappreciated/underpaid/very disgruntled category. As painful as it is, a couple of weeks ago I begrudgingly decided to get off my lazy ass and update my resume and put myself on the job market as opposed to just being disgruntled and unhappy with my (lack of) career growth/reward. Just by reading the last few pages on this thread, there seems to a lot of experience and perhaps I could use some advice in my approach. After many hours of editing and revising this is what I came up with...I can use some help.

    I've geared it towards landing a position within another local utility company, hence the amount of SCADA (acronym for Supervisory Control And Data Aquisition - control automation systems) related detail.
    I've also attached some pictures of some of my work over the past year so you can get a better idea perhaps.
     

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    Last edited: May 10, 2016
  14. Quartz-1

    Quartz-1 [H]ardness Supreme

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    Remember that it's the job of the first half of the first page to get the reader to read further, and it's the job of the CV to get you an interview. Drop the education section to lower down. For each job, you want a brief summary and about 5 responsibilities and 2 achievements. Don't detail everything you do. Lots of what you do can be summed up as 'Third line Windows and SCADA network development and administration.' Your first job in New York? It's a decade ago. Drop that to a single line 'New York Network Management, LLC Brooklyn, NY, April 1999 – August 2007.' Unless you're going for a job in New York.

    You should have ONE buzzword bingo / tech skills section, and not have your tech skills dotted throughout. For example, Solarwinds should be in that section, not a whole set of stuff by itself.

    You definitely want to pull that CV and anonymise it more.
     
  15. mikeblas

    mikeblas [H]ard|DCer of the Month - May 2006

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    I think you want to get someone to proof read it for you. "experience working with software programming", for example, doesn't make any sense to me. Sometimes, end headers in colons and sometimes not. I prefer not, but at least be consistent. It's not at all a smooth read. Is the bordering in your printed resume, or something that shows up in the format that you happened to post? You should consider using headers and/or footers so that the pages have some continuity. I don't think the listing of coursework is too relevant, particularly since you've been working professionally in the field for about seven years.

    Why would he want to do that?
     
  16. Quartz-1

    Quartz-1 [H]ardness Supreme

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    Because if his employer were to spot it he could lose his job.
     
  17. TheMadHatterXxX

    TheMadHatterXxX 2[H]4U

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    Thanks for the input gentlemen, I will make revisions based on the advice. (y)
     
  18. pwrusr

    pwrusr 2[H]4U

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  19. Quartz-1

    Quartz-1 [H]ardness Supreme

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    Looks pretty good for a top sheet. I suggest removing those adverbs 'consistently' and 'equally' as they seem superfluous to me. See if you can remove or replace them elsewhere too -you want 'active' words. Do you have any IT certifications?
     
  20. pwrusr

    pwrusr 2[H]4U

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    Currently I have no certs... I'd like to get them, but most of the classes don't start back up for a good 2-3 months out. Online is currently my only choice.
    I'd like to get a help desk or desktop support job and get some certs on the side. To give you some idea where I'd like to go I'd like to get into system admin/network admin types of jobs.

    Add to that I've been unemployed since November of last year (last employer let me go with a severance). Reason I'm just now banging out the resume is that I needed to take some away time from work since I needed to get some personal projects done with some friends & family members.
     
  21. Quartz-1

    Quartz-1 [H]ardness Supreme

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    Then I suggest you put 'studying for X' somewhere. I've re-read the bit about the hard drives and I suggest you tighten it up: 'Responsible for locating a company to securely destroy over 2,000 hard drives under budget on a tight deadline.' Less waffle, see? (When we did that at a previous employer, we just hired a steamroller and swept up the bits! I didn't get to drive it. :( )
     
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  22. pwrusr

    pwrusr 2[H]4U

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    Thanks man!

    I'll see where this goes for sure. That said I'm thinking that I may need to expand the resume a little bit... I'll post up later and see what you guys think.

    Thanks again!
     
  23. pwrusr

    pwrusr 2[H]4U

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  24. Quartz-1

    Quartz-1 [H]ardness Supreme

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    What does 'Was appointed to scheduling technicians with [company name] a few months after joining the company. ' mean? If you were promoted, say so! If you managed the team or were team leader, say so!

    And you've been a computer technician for 15 years yet you've only been building PCs for 8? And consider using Independent Computer Technician instead.

    And 'Streamlined Data collection for decommissioned hard drives' - check your capitalisation and give the benefit - saved $X.

    Make your tenses consistent - don't switch between present and past.

    Check your contractions: "Help store’s" should be "Helped stores'". If you don't know how to use the apostrophe properly, try to not use it. Generally everything apart from your present efforts should be in the past tense. Indeed, in that section you could remove most references to 'stores'.
     
  25. pwrusr

    pwrusr 2[H]4U

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    Well, crap... I'm normally a stickler for that kind of punctuation and tense stuff too. That's what happens when I work too long on it I guess :p


    Looking over it again with a fresh set of eyes I see a few things that stand out. Also missed some more accomplishments.

    Here's the latest revision:
    https://dl.dropboxusercontent.com/u/1561437/Shared Docs/Resume no personal info ver2.pdf
     
  26. Naamtune

    Naamtune n00bie

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    I need somebody to provide constructive criticisms on my resume. I constantly change things because it never feels right. Would like inputs from experienced users. :) I put my education as last since it has the least interesting info to grab attentions and I do not want to give the wrong first impression.

    SUMMARY
    Certified IT administrator with four years of professional experience managing enterprise network systems and equipment for an industrial corporation , plus one year of volunteer experience managing a large local school campus network system.

    CERTIFICATIONS
    • Cisco Certified Entry Networking Technician (CCENT)
    • CompTIA A+
    • CompTIA Network+
    • CompTIA Security+
    • ROP Webdesign I Certificate
    PROFESSIONAL EXPERIENCE
    NETWORK ADMINISTRATOR - CONSOLIDATED PRECISION PRODUCTS (June 2012 - PRESENT)
    • Work with users on wide-range of issues from answering general basic computer questions and assisting with hardware purchase requests to software activation and upgrades licenses for Office, Solidworks, Polyworks, CATIA, and vendor-specific software, etc.
    • Assist the West Coast and East Coast facilities with network management by maintaining firmwares for the switches, troubleshoot Data-Link Layer and Network Layer issues, work with HP customer support to address hardware failures, optimize and troubleshoot Cisco Meraki wireless network.
    • Maintain documentations on network infrastructure and IT projects, assisted with modification and publishing of company IT policies, assisted with creating user-friendly guides for the company and the users.
    • Compile and publish helpdesk reports on a weekly basis to CIO and IT Department to display the trends in the data to identify areas that need improvement and areas that meet satisfaction
    CUSTOMER SERVICE - SIAM DISH THAI CUISINE (2007 - 2013)
    • Assisted customers face-to-face and over the phones with food orders
    • Provided quick delivery service to customers
    • Maintain inventory in stockroom
    • Configured and setup security surveillance cameras with remote access.
    • Maintained TCP/IP LAN network.
    • Maintained electronic equipments (cashier register, credit card reader, digital phones, etc).
    TECHNICAL & SOFT SKILLS
    • Teamwork-oriented: Strong teamwork-oriented attitudes driven by desires to accomplish tasks quickly and to improve the business operations.
    • Network/Protocols: Familiar with Layer 1-7 protocols (TCP/IP, Telnet, SSH, FTP, TFTP, Ethernet, etc)
    • Operating Systems: Proficient in Win 9x/2000/XP/7/2008/8.1/10/2008 R2/2012, Cisco/HP IOS, Android
    • Software: Familiar with Cisco Meraki network, Active Directory, Management Console, Event Viewer, Microsoft Office 2010/2013, Spiceworks, Druva Insync, Veeam, Spinrite, Windows Batch, Allworx PBX
    EDUCATION & TRAINING
    CRAFTON HILLS Community College (2011-2013)

    • Took C++ programming language course.
    REDLANDS EAST VALLEY Highschool (2007-2011)
    • Volunteered as PC technician for one year, provided remote and onsite helpdesk support for campus staff.
    • Performed mass deployment of applications, image deployment, and troubleshooting of campus wireless LAN while under supervision.
    • Helped with organizing and maintaining school campus computer inventory.

    • Enrolled in General Technology, AutoCAD, Digital Art and Microsoft Office classes
     
  27. Quartz-1

    Quartz-1 [H]ardness Supreme

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    You might change that to 'Cisco and CompTIA certified IT administrator...'

    It's very noticeable that you list no achievements: in your professional experience section, try having two achievements and up to five responsibilities for each job.

    'electronic equipment'
     
  28. Quartz-1

    Quartz-1 [H]ardness Supreme

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    In there you have 'This also saved the company'. Apart from needing a full stop :) if you did indeed save the company, that needs to be top of the list of your achievements with a bit of an explanation.

    You've a couple of minor formatting issues: you need to fix the text after Nagios so it lines up, and you've got an errant space at the very start. You need a comma after JIRA. I'm sure I've missed others. I don't like the 'Daily duties' label. Consider 'Duties and responsibilities'. And I think you could condense that section. For instance

    might be condensed to one entry: 'Site visits to install and repair EPOS, networks, and servers.'

    Think 'rule of seven' - the maximum number of things that can be held in short term memory is about seven, so you don't want to exceed that.
     
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  29. pwrusr

    pwrusr 2[H]4U

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    OH SNAP... that would have been a very interesting interview! I got called away from my desk when I wrote that and forgot to finish it.

    It should have read "This also saved the company several thousand dollars over the company they were originally planning to use."

    Thanks alot!!
    I'll be putting this input to my general resume.

    Any tips for targeted resumes for individual job applications?
     
  30. Quartz-1

    Quartz-1 [H]ardness Supreme

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    The whole section is still too long and waffly. Try replacing it with "Saved company $X by re-tendering secure and speedy destruction of equipment."
     
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  31. pwrusr

    pwrusr 2[H]4U

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    Nice! Thanks once again Quartz!
     
  32. mikeblas

    mikeblas [H]ard|DCer of the Month - May 2006

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    Fired for having a resume?
     
  33. Quartz-1

    Quartz-1 [H]ardness Supreme

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    Fired for having a resume publicly available. "I understand that you're not happy working here..."
     
  34. mikeblas

    mikeblas [H]ard|DCer of the Month - May 2006

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    Seems draconian.
     
  35. Quartz-1

    Quartz-1 [H]ardness Supreme

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    It happens.
     
  36. vr.

    vr. 2[H]4U

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    Not a company you want to work for. Your management team is supposed to support you in growth, not stifle you with fear. Consider that termination a blessing in disguise.
     
  37. mikeblas

    mikeblas [H]ard|DCer of the Month - May 2006

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    +1. I've done it before and I don't want to do it again: I'd rather work at a place that motivates with hope than a place that motivates with fear.
     
  38. TheMadHatterXxX

    TheMadHatterXxX 2[H]4U

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    Any tips on salary negotiation? I've received an offer for $100k ...and my target goal is $110k..I would take it either way but anything extra to cover my travel costs (86 miles round trip roughly $6000 in annual costs in gas and tolls) would be icing on the cake.

    I replied to their offer letter with this...
     

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  39. Quartz-1

    Quartz-1 [H]ardness Supreme

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    Over 40 miles each way? I would be looking at relocating if I could not take the train.
     
  40. Gillette

    Gillette [H]ard|Gawd

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    Looking to tune up my resume - not actively searching for work, but I always keep my eyes open for new opportunities. I'm looking for some ways to better craft my resume for infrastructure engineering jobs or perhaps more realistically to move up the food chain into a Senior Manager/Director of Support style role at a small company. I know one of the big weaknesses in my technical portfolio currently is on the programming side, and it's something I'm working on developing, so I'm more looking for critique on what I do know/advertise than what I don't :)

    Thanks!


    Gillette
    Technical Specialist & Infrastructure Engineer


    Experience

    Technical Relationship Manager

    February 2016 – Present
    COMPANY ABC
    • Perform and oversee implementation and maintenance of the COMPANY ABC/Apache software stack.
    • Facilitate proof of concept (POC) environments for prospective customers.
    • Responsible for development of product installation documentation, knowledge base documentation, partner training materials, and support process
    development/documentation.

    Technical Team Lead
    November 2014 – February 2016
    COMPANY WTF
    • On-boarded new team members and provided them with best practices and resources to ensure their success.
    • Developed process documentation, new offerings, and revised ongoing operations to best suit customer
    requirements.
    • Proactively engaged on escalations with accounts team-wide in order to ensure overall customer success.

    Accelerated Value Specialist
    May 2011 – February 2016
    COMPANY WTF
    • Acted as an extension of customer teams to provide dedicated technical support and proactive consultation for
    their business critical IBM Cognos BI implementations, while being an advocate on their behalf within COMPANY WTF.
    • Performed both on-site and remote installation/configuration of IBM Cognos BI software and integration with both
    IBM and third party software.
    • Instructed both internal and customer facing education sessions on soft skills and technical troubleshooting of
    IBM Cognos BI.

    Technical Analyst
    June 2008 – May 2011
    COMPANY WTF
    • Owned escalations of critical customer issues from the greater support team.
    • Drove development of multiple initiatives to improve business processes as well as streamlining migration of
    internal staff to new systems.


    Skills

    • Big Data – Hadoop / HBase / Spark / Cassandra / Elasticsearch / HDP
    • RDBMS – SQL Server 2005 & 2008 / Oracle 11g / DB2 10.x
    • Business Analytics – Cognos ReportNet / IBM Cognos 8 & 10 / IBM Cognos Analytics / IBM Watson Analytics
    • Web – Apache / IIS 6 & 7 / Nginx / HTML / PHP / CSS / JavaScript
    • Platform – CentOS / RHEL / Ubuntu / Windows Server 2008 & 2012 / Ambari / WebSphere / Tomcat

    Education

    SCHOOLVILLE COLLEGE
    September 2006 – April 2008
    • Computer Systems Technician Diploma


    Certifications

    • COMPANY WTF Certified Administrator - Product WTF
    • COMPANY WTF Certified Designer - Product WTF Reports
    • COMPANY WTF Certified Developer - Product WTF Metadata Models​