IT Resume Thread

Just as an update, I have made some slight changes to reflect the advice given and after submitting several applications, I have already had one phone screening, one in-person interview and have another interview scheduled for Monday.

I have also received several emails from recruiters encouraging me to apply to various positions. Not sure if I can credit this to my new, improved resume or not but it sure is nice to be selected from the pack to advance to the interview stage. Thanks again guys.
 
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About 4 years ago, I earned my AA in general education at night school. This December, I am getting my BS. I am looking for systems admin jobs right now. Should I only put my BS anticipated Dec 2010 only or should I list my AA also?
 
jseko said:
About 4 years ago, I earned my AA in general education at night school. This December, I am getting my BS. I am looking for systems admin jobs right now. Should I only put my BS anticipated Dec 2010 only or should I list my AA also?
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I'd put "Currently enrolled, and ~8hours away from BS in ***** degree."
 
lAciDl said:
Any feedback would be appreciated. I feel like im not listing enough but i dont feel i should put software i know how to install, configure and troubleshoot but no idea how to actually use the program (ie quickbooks/peachtree)

https://docs.google.com/document/ed...rRG9QIoeZjY6onuShAnhMY&hl=en&authkey=CMC4ipML

Another thing ive noticed is, when looking for jobs online i can't find anything that isnt programming of some sort, db admins, or unix stuff. Everything seems so specialized and no ones hiring general admins.
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Would appreciate some feedback, thanks.
 
oC|-TiTaN said:
Just as an update, I have made some slight changes to reflect the advice given and after submitting several applications, I have already had one phone screening, one in-person interview and have another interview scheduled for Monday.

I have also received several emails from recruiters encouraging me to apply to various positions. Not sure if I can credit this to my new, improved resume or not but it sure is nice to be selected from the pack to advance to the interview stage. Thanks again guys.
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Update: Have had several interviews at this point and am now sitting on two offers (received each in the last two days) and am awaiting word regarding a 3rd offer. Don't give up guys, once you get a good resume and get comfortable at interviews you'll be sitting on multiple offers too!
 
Name
Address
Phone
Email
_________________
QUALIFICATIONS

Systems Administration
Operating Systems:
• 12 years of experience working with Windows 2000, XP, Vista, 7 and 2008 Server, Ubuntu and CentOS Linux, all versions of Mac OS X,
Networking:
• Adept with the usage and configuration of Linux/Unix and Windows servers, including mySQL database setup and configuration, Apache server, BIND
• Currently in training for CCNA, 12 years of home networking experience, including configuration and troubleshooting (wired and wireless), QoS, wireless security, hardware and software firewalls, installing and routing Cat5 cable
• 12 years of experience utilizing and configuring networking protocols and software such as DHCP, SSH, DNS, TCP/IP and subnetting, FTP, HTML
Software:
• 15 years of experience with Microsoft Office, Adobe Photoshop, malware removal programs, VNC
Hardware:
• Hand-built dozens of home and office PCs; installed, configured and repaired operating systems, hardware abnormalities and incompatibilities, as well as peripheral components such as printers, scanners and backup devices

Areas of Expertise:
Troubleshooting both hardware and software problems
Technical Research
General problem solving
PC and Server Hardware

WORK EXPERIENCE

August 2009 – Current
IT Specialist - Futurethru Group, Inc./School Street Media - Newark, OH/Springfield, OH
• Setup, configuration and maintenance of computer hosts and local network, on-call tech support for clients, web designer for our business and client websites.

May 2008 – July 2010
Customer Service Rep - Speedway SuperAmerica - Springfield, OH
• Ordered product, managed food service, occasionally lead shifts in a managerial capacity, maintained proper workplace conditions regarding safety, cleanliness and customer service standards.

May 2005 – June 2008
Warehouse Worker/Trainer - Target Distribution - West Jefferson, OH
• Performed general warehouse duties such as receiving and shipping of freight, also traveled to other distribution centers around the US to train new employees. Cross-trained into the IT department to handle trouble tickets, performed maintenance and RMAs on hardware and assisted IT staff in projects such as new workstation deployment and network configuration.

EDUCATION

2008 – Present - Wittenberg University - Springfield, OH
85 semester credits towards a Bs. Degree in Sociology

2005 – 2008 - Clark State Community College - Springfield, OH
General Education studies, transferred to Wittenberg University in 2008








Thanks in advance :D
 
Dark Shade said:
• 12 years of experience working with Windows 2000, XP, Vista, 7 and 2008 Server, Ubuntu and CentOS Linux, all versions of Mac OS X,
Networking:
• Adept with the usage and configuration of Linux/Unix and Windows servers, including mySQL database setup and configuration, Apache server, BIND
• Currently in training for CCNA, 12 years of home networking experience, including configuration and troubleshooting (wired and wireless), QoS, wireless security, hardware and software firewalls, installing and routing Cat5 cable
• 12 years of experience utilizing and configuring networking protocols and software such as DHCP, SSH, DNS, TCP/IP and subnetting, FTP, HTML
Software:
• 15 years of experience with Microsoft Office, Adobe Photoshop, malware removal programs, VNC
Hardware:
• Hand-built dozens of home and office PCs; installed, configured and repaired operating systems, hardware abnormalities and incompatibilities, as well as peripheral components such as printers, scanners and backup devices
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Usually I'm all for including "home" experience and giving detailed numbers. However in your case, it seems a bit disingenuous to list fifteen years of experience in _anything_ when you really only have about two years of practical work experience.

Personally, here is what I'd put:

Technology Experience:
- Operating Systems: Windows 2000, Windows XP, Windows Vista, Windows 7, Windows Server 2008, Ubuntu Linux, CentOS Linux, MacOSX
- Server Applications: Apache 2.x, MySQL x.x, PHP x.x(LAMP), Bind x.x
- Networking Protocols: DHCP, DNS, SSH, FTP

- Solid understanding of networking fundamentals. Experience troubleshooting wired and wireless networks, configuring QoS, and the installation of networking hardware. Currently working towards CCNA certification.
- Experience with all aspects of web server hosting from configuration and maintenance of web server software (LAMP) to web page design using HTML 4.0 and Photoshop
- Security Administration experience including firewall administration and maintenance (IP Tables), Wireless Security (WEP, WPA-PSK), and malware investigation and removal


Some of the wording may need a bit of work but I think that encompasses your skill set better in my opinion.
 
Thanks for the ideas.

That's the difficult part about getting into the IT field; you need experience to get into it, but you can't get experience unless you're in it. Every job opening I see is for Senior this and Architect that :-\
 
I received a response from a headhunter

The position he has in mind requires a certification which I do not have. I suggested that I have sufficient experience to make up for lack of the certification and he agrees. I have done Win XP/7 OSD via SCCM, WDS, Lite Touch, and RIS; VMware infrastructure experience, etc, and some desktop user support, etc. He's asking me to tweak it look more help desk oriented than sysad. I did this OSD and VMware stuff as an intern so it's not exactly "professional" experience.

Does it seem like I'm about to undersell myself? No pay has been discussed yet, if it's a reasonable offer I might bite. But at the same time desktop user support seems like something I don't want to get stuck in more than a couple years.
 
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I would use it as a stepping stone. More experience on a resume, the better, no?
 
This may be slightly off-topic...

How do you guys feel about recruiting agencies like Robert Half? Good way to start out or are they a waste of time?
 
Here's my newest IT resume. I have lots of "hobbyist" type experience 10+ years, but the only professional experience I have is from an internship I recently finished. I've spent the last 2 years working my way through school to a new career in IT, hoping to get into computer networking. Could someone give me a few pointers on what I have so far? Thanks in advance. Edit: I did not mention that I will be tentatively Network+ certified after I take the test next week.
http://dl.dropbox.com/u/11834213/IT%20resume%20for%20evaluation.doc
 
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Zetro said:
https://docs.google.com/viewer?a=v&...k0MjMtNzcxZDQ1YmUzY2Uy&hl=en&authkey=CLj966gP

I am always up to have my resume improved, any thoughts or comments?
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Here are my thoughts. ...And as always, this is purely my opinion based on my experience in the field of having to sift through resumes!

1. Make it one page. It may still be worthwhile to have your extensive work history spelled out like this but I wouldn't make it your first impression. I have yet to see a situation where someone's resume was improved by making it longer than a single page. I have encountered employers that for some strange reason actually WANT this sort of format (what I like to call a "detailed work history" document). I still don't understand what sort of brain damage would actually make someone WANT to read this sort of extensive detail but to each his own. The main issue with resume length is that as people's experience grows, so does their resume --if you hold to the standard chronological format this is the inevitable result. I'd suggest you beef up your skills list as you have started your resume with and worry less about describing your "life history" in a resume!

2. Include measurable skill qualifiers in your skills list --and don't say something like "More than 6 years experience in..." It's either 6 years experience or something else. "Highly specialized in..." or "extensive knowledge in..." are subjective terms too. Better to keep to terms that no one can interpret differently. Your last skill bullet about being "highly motivated" could go away --also a completely subjective statement and not a skill.

3. Sort out your skills into major categories so the reader knows where to look for answering their questions. Understand that most readers of your resume have a specific list of questions they're looking to answer when they read your resume...

"Can you configure a Cisco IP phone without guidance?"
"Are you an entry-level IT tech that can do the job and will not cost me too much to hire?"

They read your resume looking to answer these questions so your skills list is very important to flesh out as it will answer their questions as quickly as possible. Know that each skill must have a qualifier of some sort so that the read will know if you just took a weekend class on the subject or are the local expert on the subject.

4. I like the skills table but I'd get rid of the "Level of Experience" column as it's unnecessary --your years get the job done. I'm not happy with having a skill called "troubleshooting" though --it's a little vague (maybe you can roll it into the "deskside and remote support" skill below it.

5. Start with a "Summary" statement. If I were to ask, "So, tell me about yourself." What would you say if you only had a sentence or two to do it? That's what needs to go there. It will tell the reader if they need to keep reading or move on.

In summary, your first page could merge the bullet list and table into a skills list --with categories. I'd minimize your work history into a single line per each job. Then finish off with your education and certifications. I could easily fit that all on a single page.

Good luck and let us know how it goes!
 
I switched up my resume to a "functional" style rather than a chronological one. Any suggestions before I send it out? Formatting is different in final copy.

---
Dustin Harper
Where I live - Phone #
[email protected]

Skills
Operating Systems: Microsoft Windows 3.11 – 7, Windows NT, Server 2000-2011, MS-DOS, Windows Mobile 2003-6.1, Linux (Ubuntu, Debian, Red Hat), Mac OSX, Android OS.
Software: Microsoft Office Suite, Disk Imaging, Internet applications, Antivirus, Anti-Malware, HTML, PHP, JavaScript, MySQL, Cisco IOS/SDM, Backup applications, QMail, BIND, Apache, IIS.
Hardware: x86/x64 workstations and servers, RAID arrays, Cisco switches and routers, wired and wireless LAN’s and WAN’s, UPS, digital imaging equipment, Windows Mobile powered handheld devices.


Qualifications
• Build, repair, upgrade and troubleshoot customer PC’s on location or in shop. Build and maintain small office and home office wired and wireless networks. Install and troubleshoot software and operating systems. Removal of malware, adware and viruses from customer PC’s.
• Maintain and manage Windows Server 2003 domains in small office environments using workgroups and domains with Active Directory. Maintain backups, firewall, printers and hardware for small office/home office clients.
• Provide telephone technical support for a user base consisting of Windows 95-Vista PC’s, Macintosh and Linux workstations. Services included dialup, DSL, Frame Relay, T1 and 802.11b.
• Design intranet support pages for Windows XP and Vista.
• Add user accounts, email accounts, resolve password issues. Maintain account security for customers. Take payments over the telephone.
• Maintain community CATV system fed by satellite. Install, repair and troubleshoot CATV services.
• Administer ISP network servers using RADIUS, mail, DNS, and web services. Install updates and patches on servers using Red Hat Linux and Windows NT 4.0 and 2000 Server.
• Configure and maintain Cisco 2600, 3600 series routers and 1900, 2900 series Catalyst switches using VLAN’s and fiber connections.
• Answer phones, set appointments, receptionist for client entry, data entry and other miscellaneous office duties.


Employment
PC Technician - Astrocom Networks, Boardman, OR – 2007-2011
Technical Support – Gorge Networks, Hood River, OR – 2006-2007
Utility Operator – City of North Bonneville, North Bonneville, WA – 2004-2005
PC Technician – Adaptive Computers, Hood River, OR – 2002-2003
System Administrator – Sawtooth Technologies, Stevenson, WA – 2000-2002
Office Assistant – Rivercrest Farms, Boardman, OR – 1994-2000

Professional Certifications & Awards
CompTIA A+ Certification
CompTIA Server+ Certification
CompTIA Security+ Certification
MCP: Managing and Maintaining a Windows Server 2003 Environment
MCTS: Configuring Windows Vista Client
MCITP: Windows Vista Consumer Support Technician
Amateur Radio Operator (HAM Radio) – Technician Class
Microsoft Community Contributor Award - 2011
 
I'm looking for someone to handle my purchasing, technical quoting (light sales engineering sort of thing), break/fix that walks in the door, and initial prep work on servers, appliance/application specific machines, etc.

Requirements:

1. Be able to build and troubleshoot computers from scratch
2. Live in NYC/New Jersey area
3. Have a car and driver's license
4. Carry things up to 75 pounds.
5. Have common sense (for example, you'd be replacing a yahoo who took a back up of a machine with critical data and factory restored it -- without ever checking the backup)
6. Don't be a moron.

PM me if you want to send me a resume.
 
Updating my resume as we speak... Got laid off on Monday after almost 3yrs with the court. Time to spruce things up a bit and get some feedback.
Here is a copy of mine so far... .been staring at it for 2days now and starting to go cross-eyed. I know that it is the chronological format (which is a no-no) but figure it is a good starting place. Once I get this to a good finalized point I will create a single-page format resume to send with applications, the chronological will be for a hand-out at interviews.
 
gregnash said:
Updating my resume as we speak... Got laid off on Monday after almost 3yrs with the court. Time to spruce things up a bit and get some feedback.
Here is a copy of mine so far... .been staring at it for 2days now and starting to go cross-eyed. I know that it is the chronological format (which is a no-no) but figure it is a good starting place. Once I get this to a good finalized point I will create a single-page format resume to send with applications, the chronological will be for a hand-out at interviews.
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Looks like this isn't a public document (need permission to view). Anyways, please don't make people here on this forum that are reviewing these resumes for free actually do the work that is required. You can read through this entire thread and learn most of all you need to know to get it done. Hell, probably even the last few pages alone should do it!
 
Thought that it was actually open but looks like I gave the permissions to the wrong document, sorry 'bout that. I have used the forums over the years to update this resume so I believe that it is inline with what everyone has said. Really what I am looking for is anything that is glaringly not needed or out of place. I have a tendency to tell a story when I write, giving more information than is needed. I have tried very hard to not make that the case here and just wanted to have some feedback regarding this.

I know that the concensus is that no one like the chronological style, however I have had employers in the past ask for a full work history resume like this so I make sure to keep one on hand. Actually, I have yet to have an employer/interviewer ask for a single-page document.

EDIT: Here is a copy of the single-page format
 
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gregnash said:
Really what I am looking for is anything that is glaringly not needed or out of place. I have a tendency to tell a story when I write, giving more information than is needed. I have tried very hard to not make that the case here and just wanted to have some feedback regarding this.
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Apologies if I'm overly critical.

- I don't like your objective. As a hiring manager, I don't care that much about what you want. No offense. I care about if you will be able to do the job I need. If you're going to keep this section change it to Overview or Background or something similar. Give a high level background about your experience and how it will help MY company. Not how MY company will help you meet your goals. Super quick off the top of my head, "I am an IT manager with over 10 years experience in the Information Technology field. I have succeeded in my career by using my technical skills and background in Project Management to bring IT projects in on time and on budget. Blah, blah, more bullshit, blah."

- I think you need to drop most of your "skills". "General Office Skills" sounds... beginner. Database Management isn't done with PHP. Web Design, HTML Design, and Dreamweaver are all pretty much the same. Everyone has skills in "Customer Service", "Scheduling", "Professional Presentations", etc. Those are skills which are just expected. When I read about your MS Office experience I notice right away that Excel is missing. You negating it makes me question if you can use it. I see you're ITIL certified, where is that? ITIL should probably be the number two bullet point behind project management for your skills summary. ITIL experience is a huge plus for an employer.

- All of your Professional Qualifications are present tense. They happened in the past. "Author" should be "Authored". "Prepare", "Prepared". "Conduct", Conducted". Pretty much every line needs to be fixed.

- Not one of your Professional Qualifications discusses your project management experience; what I consider to be the foundation of your resume. You discuss preparing documents for projects. But nothing about projects you have run. List some projects. How many people did you manage? What was the project for? How big was the budget? Was there anything unique that you did to make the project succeed?

- Same thing as above except for Management. How many people have you managed? Can you give any background into your experience with this? If not, you need to seriously reconsider all mentions of "manager" in your resume.

- You should have multiple people review your resume (good that you're doing it here). There are numerous spelling errors. Management is spelled incorrectly in "Database Management". City is capitalized wrong in "Carson City". The "U" in University of Phoenix is not capitalized. There are no periods at the end of your Professional Qualifications. I'm sure there are more but those are the ones I noticed. To me, if I see you claim that you're good at Written Correspondence, Professional Presentations, and Report preparation, and then I see you fail to fix spelling errors (that are highlighted in spell check) I will assume you lack attention to detail and that you are in fact not good at written correspondence.

Honestly, I'm really confused by your resume. I don't think it tells a story at all. I have a real hard time figuring out what you've done and what you are good at. Part of me sees your past experience and I think you have a lot of experience (10 years) in IT. But looking at your previous jobs, your titles are all over the place. That is not necessarily bad. But you need to tailor your resume to the kind of position you are applying for.

If you DO have ten years experience in IT running projects and managing people, you need to seriously overhaul your qualifications and better describe what you've been doing. To me, most of your qualifications are general stuff that almost anyone in IT, or any office job, would do. You need to have qualifications that separate you from everyone else and show why you are better.

If you don't have tons of experience, that is fine. But stop trying to give the impression of being overly experienced. It confuses the person reading the resume. Don't pretend you're a big time IT Project Manager if you don't have multiple, large projects behind you to back that up. If you're trying to work your way into an entry level Project Manager position then great, frame your resume towards that. Someone reading your resume would be able to say, "oh great, he's done a couple of small projects and he has ITIL experience so he'll be a good fit for this entry level PM position". Instead of saying, "this guy has ten years of IT Project Management experience, there is no way he'd want to work as an entry level PM.

Seriously consider spending the money having someone professionally update your resume. Make sure you find someone with a technical background.

Good luck.
 
QUOTE=Madnes5;1036869599]Apologies if I'm overly critical.[/QUOTE]
No apologize needed dude.. In your first one you spout off about everything but give me no real basis to work from. Like I said, I was looking for someone to give me a bit of help because it has been about three years since I updated the resume

Madnes5 said:
- I don't like your objective. As a hiring manager, I don't care that much about what you want. No offense. I care about if you will be able to do the job I need. If you're going to keep this section change it to Overview or Background or something similar. Give a high level background about your experience and how it will help MY company. Not how MY company will help you meet your goals. Super quick off the top of my head, "I am an IT manager with over 10 years experience in the Information Technology field. I have succeeded in my career by using my technical skills and background in Project Management to bring IT projects in on time and on budget. Blah, blah, more bullshit, blah."
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Ok thanks. The objective was something new that someone said I should include on the functional format one, as is the functional format resume. As I said before, I have never had a company ask for a functional resume but I am taking your guys word that it is more widely accepted. I was not really sure how to word what I was putting in there. But definitely makes sense now to make my resume tell a story of what I have done. I will revise this one tonight.


Madnes5 said:
- I think you need to drop most of your "skills". "General Office Skills" sounds... beginner. Database Management isn't done with PHP. Web Design, HTML Design, and Dreamweaver are all pretty much the same. Everyone has skills in "Customer Service", "Scheduling", "Professional Presentations", etc. Those are skills which are just expected. When I read about your MS Office experience I notice right away that Excel is missing. You negating it makes me question if you can use it. I see you're ITIL certified, where is that? ITIL should probably be the number two bullet point behind project management for your skills summary. ITIL experience is a huge plus for an employer.
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So I removed the ones that you stated as they are “rudimentary” items that everyone should have. I know that database management is not done with PHP but coupled it with MySQL as they are a good counterpart. I guess I should have separated them into two different lines. I was not sure if just putting “Microsoft Office Suite” would translate into all the programs included, I will take it as such. I have done some rearranging of items in the skills matrix.


Madnes5 said:
- All of your Professional Qualifications are present tense. They happened in the past. "Author" should be "Authored". "Prepare", "Prepared". "Conduct", Conducted". Pretty much every line needs to be fixed.
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Corrected.

Madnes5 said:
- Not one of your Professional Qualifications discusses your project management experience; what I consider to be the foundation of your resume. You discuss preparing documents for projects. But nothing about projects you have run. List some projects. How many people did you manage? What was the project for? How big was the budget? Was there anything unique that you did to make the project succeed?
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Have updated as you said, in my mind the “project documents” part was meant to be a “conversation starter” leading into project management experiences.

Madnes5 said:
- Same thing as above except for Management. How many people have you managed? Can you give any background into your experience with this? If not, you need to seriously reconsider all mentions of "manager" in your resume.
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Done
Madnes5 said:
- You should have multiple people review your resume (good that you're doing it here). There are numerous spelling errors. Management is spelled incorrectly in "Database Management". City is capitalized wrong in "Carson City". The "U" in University of Phoenix is not capitalized. There are no periods at the end of your Professional Qualifications. I'm sure there are more but those are the ones I noticed. To me, if I see you claim that you're good at Written Correspondence, Professional Presentations, and Report preparation, and then I see you fail to fix spelling errors (that are highlighted in spell check) I will assume you lack attention to detail and that you are in fact not good at written correspondence.
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This was not a finalized version. Once I get to a finalized verbiage then I go through with a fine toothed comb to find all the little items. But thanks for pointing those out, I have corrected them.

Madnes5 said:
Honestly, I'm really confused by your resume. I don't think it tells a story at all. I have a real hard time figuring out what you've done and what you are good at. Part of me sees your past experience and I think you have a lot of experience (10 years) in IT. But looking at your previous jobs, your titles are all over the place. That is not necessarily bad. But you need to tailor your resume to the kind of position you are applying for.
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I see what you are saying about the story and I am attempting to revise it to better suite what you are talking about. The one position that I have trouble with is the “Technical Sales – ILSI America.” In this position, I was technical sales for a Crystal Manufacturer and many of my “large” accounts dealt with companies such as Honeywell Defense, Honeywell Home Automation, Clearwire, Broadcom and a number of other big name technical corporations. Basically, they would call me with needs for a specific device (e.g. a femto cell) and need help determining the specific type of crystal that would be needed for their design. I would work with them along with their engineers and our engineers to determine the best, most cost effective item for their application. Make sense? How do I condense all of that to fit in a single page functional resume?

Madnes5 said:
If you DO have ten years experience in IT running projects and managing people, you need to seriously overhaul your qualifications and better describe what you've been doing. To me, most of your qualifications are general stuff that almost anyone in IT, or any office job, would do. You need to have qualifications that separate you from everyone else and show why you are better.
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I have ten years in IT as a whole, project management is something that I have a little over three years doing (combining the talked about items above from ILSI and my projects from SupCourt). Recommendations on how to better state that?

Madnes5 said:
If you don't have tons of experience, that is fine. But stop trying to give the impression of being overly experienced. It confuses the person reading the resume. Don't pretend you're a big time IT Project Manager if you don't have multiple, large projects behind you to back that up. If you're trying to work your way into an entry level Project Manager position then great, frame your resume towards that. Someone reading your resume would be able to say, "oh great, he's done a couple of small projects and he has ITIL experience so he'll be a good fit for this entry level PM position". Instead of saying, "this guy has ten years of IT Project Management experience, there is no way he'd want to work as an entry level PM.
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Ok I see what you are saying. Seems along the lines of what you said above about the “resume needs to tell a story.”

Madnes5 said:
Seriously consider spending the money having someone professionally update your resume. Make sure you find someone with a technical background.
Good luck.
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Unfortunately, the money is something that I do not have right now. As my wife and are I pretty much starting our lives out (first time for us having two steady incomes) we do not have much of a cushion built to afford such things. Really what we have saved will go to our bills and such. I have had my old CIO (now the tech director for DIA) and my father-in-law (owner and head partner for a local accounting firm) both review the documents and give me some things to change. So here is the latest version for some more “fine-tuning.” Again, gratitude for all the help. I really do appreciate it.
 
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I am getting ready to put my resume together and I have a question.

I have worked at the same company since 1998. Basically, I started in high school as help desk support and worked my way up through the ranks with my schooling and certifications.

So now I have gone through 3 different positions with the same company, however, many of my duties from those previous positions have carried over throughout the years. Should I be re-listing those duties for each position on the resume? For example, in my first position I did:

Troubleshoot and resolve hardware and software problems; install computer related software and hardware; and assists users over the phone and in person with various computer-related problems.

I still do that to this day, but I am not sure if it is something I should emphasize in the newer positions, or if I should put the duties exclusive to my current position only.

Thanks!

EDIT: I'm also wondering if a functional resume would be better for my situation as I worked for the same company for nearly 13 years and its the only company I've worked for :D
 
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**** REGARDING THE LAST TWO POSTS ****

First of all, a resume is NOT supposed to "tell a story". At least, a modern, hybrid, functional resume (or whatever we eventually call it). Telling a story is the PROBLEM with the traditional resume. As someone who reads resumes often, I am NEVER looking to hear a story. I have a list of questions I need answered and I have to frequently mull through stories just to find out if you know how to setup an Exchange server or can barely be trusted to answer the phones at the helpdesk. I need to know as quickly as possible the level of your experience in a number of categories to determine if you're a good fit for the position I'm trying to fill. Understand that that's the purpose of a hybrid resume --convey your skills and level of experience as quickly as possible.

Having the same job for the last 13 years and holding multiple positions where you did a lot of the same duties is exactly why a hybrid resume is more useful than a traditional resume. It means that if you were doing technical support in all of these positions, you simply list your skill set and a number of years of experience in that skill and you're done. There's no need to read multiple job title descriptions and then try and add up what that total level of experience amounts to when you can simply tell me at the beginning.

...And yeah, the Objective statement is a waste of time. Handing someone your resume makes your objective pretty clear. Now some have argued that this is where you put the name of the job you're applying for but I personally believe this is exactly what the cover letter is for --and by cover letter I mean the body of the email message that your resume is attached to. Better to replace your objective with a "summary" statement. If someone was to start an interview with the question, "So, tell me about yourself." What would your answer be? Make that a 1-2 sentence answer and there's your summary statement.

Good luck everyone and please share your progress here!!
 
Can someone please assist me in revising my resume?

IT Professional who is talented, analytical, and dedicated with strong academic background in computer-based information systems. Comfort with a variety of technologies, and interest in learning new ones.

PROFESSIONAL QUALIFICATIONS

Skills in management, support, and development implementation of popular Microsoft operating system(s) for standalone and network client computers, including installation, configuration, maintenance, troubleshooting, design, and conversion. Excellent communications skills with an aptitude for building strong working relationships with teammates.
TECHNICAL SKILLS
Hardware
 Motherboard/Processors
 Network Components
 Sound/Video Cards
 Storage/Memory
 Other Common Computer Peripherals
Technologies
 Setup domains, user accounts
 Apache Web Server, IIS, DHCP, DNS
 Client/Server Systems Software
 Microsoft Word/Excel/Access/PowerPoint
 Adobe/WordPerfect
 Visual Basic
 Active Directory
 Virus detection and removal Operating Systems
 MS-DOS
 Windows 98, XP, 7
 Redhat Linux8/Fedora9
 Ubuntu 9.10
 Windows 2003 Server

EDUCATION

 A.S. in Computer Network Systems, Graduation date: December, 2011 - ITT-Technical Institute
 Bachelor of Science, B.S. Information Security, Graduation date: September 2011 – ITT-Technical Institute
 Excellent Academic Record. Achieved 4.0 GPA (Consistent Dean’s List Recipient)


CAREER HISTORY

Best Buy- VA Jul’ 10 to Present
COMPUTER/MOBILE CONSULTANT
Top-sales performer with the big picture vision, leadership, and tenacity to successfully penetrate new markets, capture market share, and accelerate corporate revenue growth.
 Provided technical support to end-users in hardware/software proficiency.
 Creative problem-solving techniques and communication skills are used to understand client’s needs, convert them into clearly defined problem statements and systematically plan an IT project to develop effective and cost-efficient solutions.
 Executed daily operations with strong interpersonal skills and proven ability to establish rapport with difficult clients.
 Experienced in diagnosing and solving computer/mobile technical problems, both over the telephone and on-site.

In-Home Assistance-VA Mar ‘03 to Present
PROFESSIONAL NURSE ASSISTANT
Dedicated to providing comprehensive care that enriches patient’s lives and impeccably representing my Employer.
 Administer medications, healthy meals, and application of dressings/wound care.
 Monitoring vital signs, collecting specimens, assisting with personal hygiene, feeding and recording patient status.
 Served and prepared needs of post-operative patients, for transfer to all critical care units.

Mobile Systems Wireless /Cingular VA Mar ‘02 to Mar ‘03
GENERAL SALES MANAGER
Cognizant of key competition, market trends, and industry changes.
 Highly organized, with demonstrated ability to set priorities and manage multiple projects.
 Valued by customers for consistent follow-through and caring demeanor.
 Profit-driven and focused on value-added consultative selling.
 Managed a staff of 10 employees for training and development of talented & highly productive sales staff.
 
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