How's This for Customer Service?

[memnoch_thedevil]

I haven't updated my sig in a while, the last time I updated it was the video card, because originally I had an 8800 GT Akimbo. I also didn't originally have the 24/7 and the daily speed of the GPU in my sig, until I was having a problem with a driver and posted about it, and the speed was brought to my attention, so I fixed it. The cpu I guess was more for show I was told by Loggan and several others that under 1.4 @ 4.0 was fine for 24/7 use, but I didn't have the balls to keep it at 4.05 for 24/7 use, nor the wallet to replace it if it did fail. I was under the impression from several reads I went over about overclocking, that running an E8400 @ stock volts, with a slight FSB bump to hit 3.6, that I would not experience any degradation. I was also under the impression from Loggan26 that finding the limit of my CPU on air, and then turning it back wouldn't harm it in the long run. If that one time over clock 11 months ago killed my CPU, then I will feel a little remorse for getting the chip RMA'd. How ever I am inclined to think that 11 months later it shouldn't fail for that reason, it seems like it would have failed sooner, if that was indeed the killer. I could be completly wrong here though.

It was my first build, I kind of got excited about it. I went from knowing absolutely nothing about computers, to knowing only a little more than I did before, and I got a little over zealous with the sig I am new to this arena, and I see people with these amazing rigs in their sig, sometimes more than 1, so I just wanted to be apart of that, I am proud of the PC I built, (even though these days it's pretty much plug and go) and that I was able to Oc it at all. I even got all 8GB of DDR2 800 ram oc'd to 1081Mhz

Enough of the chatter I am gonna kill the thread, sorry to those that I offended.

Can a mod close this now please.

 

[Sojuuk]

1.4 @ 4.0 was fine for 24/7 use

here I have an immediate question: did you run it EVER at 1.4v?

 

[memnoch_thedevil]

here I have an immediate question: did you run it EVER at 1.4v?

No, that is just what Loggan26 said to be the max I should never go over. TD already said they have a way of testing the cpu to ensure it was not ran past the 1.3625 volts, which they also have a hold on my credit card if it comes out that way.

Do you honestly think I would let them put a hold on my cc if I thought for a second it would not pass that test? I never ran it above 1.36 to be precise.

 

[Brashen]

Wow.....this thread is full of crap it's funny.

These companies make millions and you guys try to beat down on a dude because he got a free upgrade? Are you F****** kidding me????? They toss out thousands of unused cpus yearly and you sit here with your sanctimonious bullshit trying to sound morale by bashing him.

Congrats on the upgrade dude.

 

[Sojuuk]

No, that is just what Loggan26 said to be the max I should never go over. TD already said they have a way of testing the cpu to ensure it was not ran past the 1.3625 volts, which they also have a hold on my credit card if it comes out that way.

Do you honestly think I would let them put a hold on my cc if I thought for a second it would not pass that test? I never ran it above 1.36 to be precise.

assuming that they can in fact test it which i doubt (why would a distributor have testing equipment?) you also have to assume your motherboard was reporting accurately also that the company wont just take your money.

There are just a lot of variables which could result in your free cpu becoming less free. Knowing tiger direct they will receive your cpu, test it for errors at stock settings and throw it away when it fails, if they even test it..... they might just throw it away once they get it.

 

[memnoch_thedevil]

Glad someone said it.

Thanks

 

[Zero82z]

Wow.....this thread is full of crap it's funny.

These companies make millions and you guys try to beat down on a dude because he got a free upgrade? Are you F****** kidding me????? They toss out thousands of unused cpus yearly and you sit here with your sanctimonious bullshit trying to sound morale by bashing him.

Congrats on the upgrade dude.

Stealing is still stealing, even if it's from a rich corporation. And that's essentially what he's doing here. Not only are OEM CPUs warrantied for only 90 days (so if he's out of that period then he shouldn't be able to get a replacement PERIOD), but overclocking the chip does indeed void Intel's warranty policy anyway. So there's two reasons why he shouldn't be getting a replacement chip, let alone a better one. He got lucky, but that doesn't make it right,

 

[Brashen]

Stealing is still stealing, even if it's from a rich corporation. And that's essentially what he's doing here. Not only are OEM CPUs warrantied for only 90 days (so if he's out of that period then he shouldn't be able to get a replacement PERIOD), but overclocking the chip does indeed void Intel's warranty policy anyway. So there's two reasons why he shouldn't be getting a replacement chip, let alone a better one. He got lucky, but that doesn't make it right,

Sorry but I have to call bull on this,

Your telling me if you got a free upgrade for your cpu even if you didnt warrant one you'd tell them no thanks I don't deserve this.

Plus if you actually read his OP he said it's the only PC his family has got to use in the house. So maybe...just maybe a higher power decided to give the guy a break and make it easy for him to replace it.....It could be God or it could be the f****** tooth fairy. The guy got a free upgrade get over it.

 

[Zero82z]

Your telling me if you got a free upgrade for your cpu even if you didnt warrant one you'd tell them no thanks I don't deserve this.

I'm saying that if I were in the OP's situation, I wouldn't even be looking into an RMA since I would know that the warranty on my chip was no longer available.

Plus if you actually read his OP he said it's the only PC his family has got to use in the house. So maybe...just maybe a higher power decided to give the guy a break and make it easy for him to replace it.....It could be God or it could be the f****** tooth fairy. The guy got a free upgrade get over it.

He didn't just get a free upgrade. He took advantage of a company in order to get a replacement for a chip without a valid warranty. He does not deserve it. Just because it happened doesn't mean it's justifiable, and in this case it most certainly is not.

 

[memnoch_thedevil]

Stealing is still stealing, even if it's from a rich corporation. And that's essentially what he's doing here. Not only are OEM CPUs warrantied for only 90 days (so if he's out of that period then he shouldn't be able to get a replacement PERIOD), but overclocking the chip does indeed void Intel's warranty policy anyway. So there's two reasons why he shouldn't be getting a replacement chip, let alone a better one. He got lucky, but that doesn't make it right,

OEM chips come with a 1 year warranty from TigerDirect: Link Intel sells chips in massive amounts to wholesalers like tigerdirect, who then sell them at a discounted price becauase they are not backed by Intel, and don't come in a boxed retail package with a fan. They do still give you a 1 year warranty though, just not the 3 years that you get with retail, and backed by Intel.

Please tell me how I am stealing, or how I took advantage of anyone, when according to the Intel technical supervisor (I started with a customer service rep via live chat, moved to a technical help rep via live chat, who in turned turned it to a phone call with the supervisor) and all of the information on their website, I never ran the chip out of spec. It seemed to me the only thing they were concerned with was the voltage. I did not lie to them, I did not try to scam anyone or steal anything. I simply called to find out if I could still get a warranty replcacement, or if I would just have to purchase a new CPU.

I am sorry things went well for me.

Can a mod close this dam thread already?

 

[Zero82z]

OEM chips come with a 1 year warranty from TigerDirect: Link Intel sells chips in massive amounts to wholesalers like tigerdirect, who then sell them at a discounted price becauase they are not backed by Intel, and don't come in a boxed retail package with a fan. They do still give you a 1 year warranty though, just not the 3 years that you get with retail, and backed by Intel.

Fair enough. I was not aware of TD's policy in that regard.

Please tell me how I am stealing, or how I took advantage of anyone, when according to the Intel technical supervisor (I started with a customer service rep via live chat, moved to a technical help rep via live chat, who in turned turned it to a phone call with the supervisor) and all of the information on their website, I never ran the chip out of spec. It seemed to me the only thing they were concerned with was the voltage. I did not lie to them, I did not try to scam anyone or steal anything. I simply called to find out if I could still get a warranty replcacement, or if I would just have to purchase a new CPU.

Intel's techs didn't write the warranty policy, their lawyers did. Until you get their blessing, here's what the warranty document says:

Further, this Limited Warranty does NOT cover:
• damage to the Product due to external causes, including accident, problems with electrical power, abnormal electrical, mechanical or environmental conditions, usage not in accordancewith product instructions, misuse, neglect, alteration, repair, improper installation, or impropertesting; OR

• any Product which has been modified or operated outside of Intel’s publicly available
specifications or where the original identification markings (trademark or serial number) has been removed, altered or obliterated from the Product.

Your usage of the processor violates both of those points, since the product was damaged due to external causes (overclocking is an external cause since the processor does not do it automatically; it has to be performed by someone or something else), and it was operated outside of specification since that CPU is specified to run at its stock multiplier of 9 and its stock FSB of 1333MHz (and overclocking requires at least one of those values to be changed).

 

[memnoch_thedevil]

The warranty information has already been posted several times, including originally by myself. I am telling you what 3 different Intel rep's told me, their only spec concern was the voltage, which I never went past stock. I guess it all boils down to interpretaion of the warranty. If you work for intel then perhaps you have some knowledge the other 3 reps I spoke with do not, take it up with them, if you like I can give you the case number and the name of the tech supervisor I spoke with and you can run with it.

What ever the case may be, just let this thread die.

 

[vsboxerboy]

OP, just stop replying to your thread, unsubscribe from your control panel and just let it die.

 

[Zero82z]

The warranty information has already been posted several times, including originally by myself. I am telling you what 3 different Intel rep's told me, their only spec concern was the voltage, which I never went past stock. If you work for intel then perhaps you have some knowledge the other 3 reps I spoke with do not, take it up with them, if you like I can give you the case number and the name of the tech supervisor I spoke with and you can run with it.

What ever the case may be, just let this thread die.

Again, the reps didn't write the warranty. Your actions quite blatantly void it, so regardless of what the people you spoke to may have told you, that doesn't change the fact that, technically speaking, you voided your warranty.

And if you really want this thread closed, then PM a moderator. Asking them in your posts isn't likely to work because it might not get read.

 

[memnoch_thedevil]

Again, the reps didn't write the warranty. Your actions quite blatantly void it, so regardless of what the people you spoke to may have told you, that doesn't change the fact that, technically speaking, you voided your warranty.

And if you really want this thread closed, then PM a moderator. Asking them in your posts isn't likely to work because it might not get read.

Pm'd 3 mods and the chief himself a couple of hours ago. And again, you didn't write the warranty either, and if you are a lawyer for Intel, then perhaps you can speak on it, but I have a sneaking suspicion you are not, so once again it boils down to perception and opinion.

 

[Brashen]

Every argument that has been put up against the OP has been refuted.

Intel and AMD tout on their ads that their chips are made to be ODed. Now if intel posts claims anad then denies them that would induce greater problems for the company.

As for corporate lawyers....well they can go bleep themselves.

 

[wol-va-rine]

OEM chips come with a 1 year warranty from TigerDirect: Link Intel sells chips in massive amounts to wholesalers like tigerdirect, who then sell them at a discounted price becauase they are not backed by Intel, and don't come in a boxed retail package with a fan. They do still give you a 1 year warranty though, just not the 3 years that you get with retail, and backed by Intel.

Please tell me how I am stealing, or how I took advantage of anyone, when according to the Intel technical supervisor (I started with a customer service rep via live chat, moved to a technical help rep via live chat, who in turned turned it to a phone call with the supervisor) and all of the information on their website, I never ran the chip out of spec. It seemed to me the only thing they were concerned with was the voltage. I did not lie to them, I did not try to scam anyone or steal anything. I simply called to find out if I could still get a warranty replcacement, or if I would just have to purchase a new CPU.

I am sorry things went well for me.

Can a mod close this dam thread already?

I think the bolded part of your post is where your "spec" argument fails, nowhere in any spec sheet for the E8400 does it state anything but 3.0ghz with a 1333mhz FSB, if they wanted to be specific, then yeah, it would probably be their legal right to say that you ran it out of spec and would probably not have much of an argument for a free replacement, but that wasn't the case, you got lucky...

 

[mrmylanman]

I can't believe how worked up people get over this. Why don't y'all go be upstanding citizens somewhere else? Forums that turn in to "flame wars" usually just end up getting closed anyway. Or should be.

 

[GJSNeptune]

He did not, but if you have common sense and reading skills, you will clearly see that he has been running it at those voltage settings from his sig, as well as his chip was an oem according to his original post.

People these days...

Oh, forgive me, dear sir. I'm not a compulsive signature reader. Get over yourself.

 

[SmokeRngs]

I can't believe how worked up people get over this. Why don't y'all go be upstanding citizens somewhere else? Forums that turn in to "flame wars" usually just end up getting closed anyway. Or should be.

People such as myself have a tendency to get worked up over stuff like this because while a couple of people "get lucky" and have the stuff they screwed up get replaced for free, the rest of us who don't try to get our stuff replaced when we screw it up get charged more in the long run because of the others. It also makes getting RMAs more difficult in the long run especially if there is something only intermittently wrong with the piece of hardware. Companies tend to trust everyone less when a few bad apples RMA stuff which they shouldn't have RMA'd.

 

[Crosshairs]

I never ran the chip out of spec.

You keep saying this, but its just not true....
and if you don't see that, then clearly you are not understanding what "spec" means

The bus speed is 1333.....you ran it more than that.....so, you ran it out of spec..peroid..end of discussion...

 

[cyclone3d]

As for lack of knowledge let me give you a clue, CPU's have a very low failure rate unless pushed beyond spec. The fact that you believe you did nothing to harm your CPU clearly shows you supreme knowledge of overclocking. And the fact you think you deserve a free replacement shows you are clearly a man of great integrity.

Hrmmm... very low failure rate... right.. tell that to the 10+ Intel CPUs I have seen die at work in the last year or so. And to the large number of dead Intel CPUs I saw when doing onsite repair for Dell computers. Even a few DOA in brand new computers.

 

[memnoch_thedevil]

People such as myself have a tendency to get worked up over stuff like this because while a couple of people "get lucky" and have the stuff they screwed up get replaced for free, the rest of us who don't try to get our stuff replaced when we screw it up get charged more in the long run because of the others. It also makes getting RMAs more difficult in the long run especially if there is something only intermittently wrong with the piece of hardware. Companies tend to trust everyone less when a few bad apples RMA stuff which they shouldn't have RMA'd.

What I don't understand is how I am a bad apple, and how did I kill the chip? Is it not clear that I only overclocked it within the voltage limits to 4.05 ONCE? I still have yet to see any evidence that a one time over clock under the rated voltage limits should and would kill a CPU, especially 11 MONTHS LATER. I ran it at the stock volts for 11 months, with a slightly higher FSB, so you honestly want to sit here and tell me that is why my chip is dead, for a 400 FSB @ stock volts?

And to all of you that keep saying that I shouldn't of RMA'd it in the first place. Is it unclear that I called Intel AND TigerDirect, and BOTH are fully aware of the entire situation, and BOTH say that I am within my rights to warrant an RMA? What the hell else do you want, the CEO of Intel to come in here and post that it is ok?

You keep saying this, but its just not true....
and if you don't see that, then clearly you are not understanding what "spec" means

The bus speed is 1333.....you ran it more than that.....so, you ran it out of spec..peroid..end of discussion...

And to you, yet another Intel lawyer wannabe, why do you even bother to post? Do you work for Intel, and expressly understand and know exactly what the written warranty means? Intel says that they are only concerned with the voltage, that that is the spec of concern, the rest is basically trivial, so exactly, "end of discussion", you clearly have no idea what you are saying, and if you have a problem with the way Intel interprets their OWN warranty, please take it up with them, not me.



I can't believe this thread is still going. Get a clue people, just let it die.

 

[Crosshairs]

You can interpret the warranty any way you want......but it only reads one way

EXTENT OF LIMITED WARRANTY
Intel does not warrant that the Product will be free from design defects or errors known as “errata.”
Current characterized errata are available upon request. Further, this Limited Warranty does NOT cover:
• any costs associated with the repair or replacement of the Product including labor,
installation or other costs incurred by you, and in particular, any costs relating to the removal
or replacement of any Product that is soldered or otherwise permanently affi xed to any
printed circuit board: OR
• damage to the Product due to external causes, including accident, problems with electrical
power, abnormal electrical, mechanical or environmental conditions, usage not in accordance
with product instructions, misuse, neglect, alteration, repair, improper installation, or improper
testing: OR
• any Product which has been modified or operated outside of Intel’s publicly available
specifications

I have never seen any publicly available spec that shows the bus speed at anything other than 1333...so, your out of spec..
so congrats on your upgrade. but please stop making a fool of yourself and trying to convince up its legit...its not.

Some of us here take responsibility for our actions, clearly you do not.

 

[Sojuuk]

i guess i need to say this twice:

you MIGHT NOT have killed the chip

but YOU DID KILL YOUR WARRANTY. AGAIN you got lucky with customer service.

seriously thread needs to be locked.

 

[memnoch_thedevil]

Both of you can go jump off a bridge. I mean seriously, do either of you work for Intel? I swear if one more idiot comes in here pretending to understand or expressly have intimate knowledge of the Intel warranty, they better provide some proof that they work for Intel, or wrote the dam thing. How is it not legit, when Intel says that it is?

Seriously piss off, and a mod needs to lock this, I am tired of the noise.

 

[Crosshairs]

Both of you can go jump off a bridge. I mean seriously, do either of you work for Intel? I swear if one more idiot comes in here pretending to understand or expressly have intimate knowledge of the Intel warranty, they better provide some proof that they work for Intel, or wrote the dam thing. How is it not legit, when Intel says that it is?

Seriously piss off, and a mod needs to lock this, I am tired of the noise.

Your the only one here pretending to understand the warranty..the rest of us understand it perfectly, hence why were telling you you voided the warranty..

Do I think you killed the chip with the overclock, probably not....but that's not the point .

PS: pony up some of the money you saved on that free chip for a Genmay sub, and you can lock your own threads and save yourself further embarrassment..

 

[memnoch_thedevil]

Your the only one here pretending to understand the warranty..the rest of us understand it perfectly, hence why were telling you you voided the warranty..

Do I think you killed the chip with the overclock, probably not....but that's not the point .

Do you work for Intel? Are you a corporate lawyer? Do you have any direct knowledge of the interpretation of the warranty? Intel has stated that the voltage is the spec of concern, so why do you insist on continuing this pointless conversation? Is me getting a .16 GHz improvement on my CPU going to keep you awake at night? I am not pretending to understand the warranty, nor did I at anytime say that I did, I am simply stating what INTEL told me. End of story. If it really upsets all of you that have a problem with them RMA'ing my CPU, then I will give you the name of the Rep I talked to at Intel, and you can call and take it up with them.

According to Intel I have done no wrong, I am within their warranty to warrant an RMA...Let me say this one more time, ACCORDING TO INTEL, not my self, INTEL.

Kindly leave it be.