How's This for Customer Service?

[memnoch_thedevil]

So I bought an E8400 just under a year ago, and overclocked it to 4.0GHz, and just recently it started failing P 95, I did some testing, and it would appear that the CPU is either failing, or just no longer stable at this overclock.

I called Intel, to only find out that they don't provide the warranty on OEM chips, and was told to contact the manufacturer I bought the CPU from.

I then proceeded to contact Tigerdirect about the CPU. They didn't ask too many questions, just the basic info to provide proof of purchase, invoice number, and such.

I explained the basic problem, he said it was still covered under warranty until Feb. 27th '09. I told him that the CPU had not completely failed yet, and that it was the only pc we have at home, and use it pretty regularly. He told me he could cross ship, and just place a hold on my card.

Here's the even better part, they don't have the E8400 anymore, and that I would be getting an E8600 EO instead, at no additional charge. And to top it off, they only placed a hold on my card for the original purchase amount, not the cost of the newer E8600.

So I am getting a free upgrade, and it was a painless process, and I don't even have to power down and take my pc apart until the new CPU gets here.

I had recently said I probably wouldn't get anything from Tigerdirect any more because of the recently added tax to my state on online purchases, but I may think twice about it now. The call took less than 10 minutes, I already have the return shipping label in my email too, had it before I even got off the phone with the guy.

I have to say, I am a very happy guy atm lol...

 

[dennisjai]

um, cause it doesn't run stable at 4.0ghz anymore, you assume the CPU is defective and RMA'd it?

...............

 

[memnoch_thedevil]

umm, because I ran several diagnostic tests on the cpu, board, memory, etc...because I have been getting recently increasing BSOD, and other chips on the same board had zero problems, and the same chip on other boards had problems, even at stock settings.

I started testing the chip when the 4.0 became unstable to ensure that my chip was actually still good.

So sorry I didn't go into an elaborate detail on why I feel my chip is failing, and fortunately I am still under warranty to get it replaced.

 

[TGA]

So you OC a CPU to death and then first look to the manufacturer and when they deny you turn to tigerdirect?

Did you explain to tigerdirect that you had be running the chip at 4ghz and using a voltage beyond stock? If so then tigerdirect deserves to take a loss if not then you should be ashamed for taking advantage of them.

 

[BikePilot]

Great news regarding tiger's service. RMA'ing something OC'd like that isn't something I'd try...

 

[GJSNeptune]

You deserved absolutely nothing. Props to TD for glossing over your non-stock circumstances.

 

[memnoch_thedevil]

Are you all insanely retarded? Intel doesn't warranty OEM chips, I didn't realize that, that is why I went to Tigerdirect. An overclocked chip falls under warranty as long as the Manufactured implied volts are not exceeded.

That voltage for the Intel E8400 is 1.3625, do some research before you reply with ignorance.

Tigerdirect is fully aware that my cpu was overclocked, I did not leave any details out, they also placed a hold on my card for the cpu, and have stated that they will run their own tests on the cpu, and if deemed that it was ran past the spec voltage, I will be charged for the cpu.

I am amazed at the lack of actual knowledge being put into this thread, on [H]...I did nothing wrong, I overclocked my cpu like just about every other single person on this forum, and I did it within Intel's spec so as to ensure that I would NOT void my warranty, geez people do some reading first please.

 

[GJSNeptune]

Are you all insanely retarded? Intel doesn't warranty OEM chips, I didn't realize that, that is why I went to Tigerdirect. An overclocked chip falls under warranty as long as the Manufactured implied volts are not exceeded.

That voltage for the Intel E8400 is 1.3625, do some research before you reply with ignorance.

Tigerdirect is fully aware that my cpu was overclocked, I did not leave any details out, they also placed a hold on my card for the cpu, and have stated that they will run their own tests on the cpu, and if deemed that it was ran past the spec voltage, I will be charged for the cpu.

I am amazed at the lack of actual knowledge being put into this thread, on [H]...I did nothing wrong, I overclocked my cpu like just about every other single person on this forum, and I did it within Intel's spec so as to ensure that I would NOT void my warranty, geez people do some reading first please.

You never mentioned any of this.

 

[Outamyhead]

Are you all insanely retarded? Intel doesn't warranty OEM chips, I didn't realize that, that is why I went to Tigerdirect. An overclocked chip falls under warranty as long as the Manufactured implied volts are not exceeded.

That voltage for the Intel E8400 is 1.3625, do some research before you reply with ignorance.

Tigerdirect is fully aware that my cpu was overclocked, I did not leave any details out, they also placed a hold on my card for the cpu, and have stated that they will run their own tests on the cpu, and if deemed that it was ran past the spec voltage, I will be charged for the cpu.

I am amazed at the lack of actual knowledge being put into this thread, on [H]...I did nothing wrong, I overclocked my cpu like just about every other single person on this forum, and I did it within Intel's spec so as to ensure that I would NOT void my warranty, geez people do some reading first please.

Anything that is overclocked by the customer is normally void of warranty and done at their own risk of voiding any kind of entitlement to one, regardless of what Intel said the peak settings are (it's in the little manuals that come with the full retail CPU's, should also be on the site somewhere), or whatever retailer would still provide a service to your guarantee, I'm surprised TD even considered helping you out, most companies would have dropped the phone as soon as they heard the word "overclocked".

You might get away with it, since it's hard to diagnose a CPU that's been pushed too hard, depends on what kind of diagnostics they run...I'm going to sub though as I want to see what happens with this one.

 

[Kangg]

I don't know, based on how Intels warranty reads, I'd think overclocking falls under that "umbrella" , maybe. This is how it reads taken from their website.

http://download.intel.com/support/processors/sb/english_3yr_warranty.pdf

EXTENT OF LIMITED WARRANTY​

Intel does not warrant that the Product will be free from design defects or errors known as “errata.”
Current characterized errata are available upon request. Further, this Limited Warranty does NOT cover:
• any costs associated with the repair or replacement of the Product including labor,
installation or other costs incurred by you, and in particular, any costs relating to the removal
or replacement of any Product that is soldered or otherwise permanently af​

​

fi xed to any
printed circuit board; OR​

• damage to the Product due to external causes, including accident, problems with electrical
power, abnormal electrical, mechanical or environmental conditions, usage not in accordance
with product instructions, misuse, neglect, alteration, repair, improper installation, or improper
testing;​

​

OR​

• any Product which has been modi​

​

fi ed or operated outside of Intel’s publicly available
specifi cations or where the original identifi cation markings (trademark or serial number) has​

been removed, altered or obliterated from the Product.

Nice of Tiger Direct to do that. If you had bought that from my shop and told me you overclocked it, I'd tell ya to go sod off.

 

[memnoch_thedevil]

You never mentioned any of this.

Then once again I apologize for not going into full detail, I was just happy with the free upgrade.

I assumed most on this forum are familiar with overclocking, and I have the volts my cpu are being run at in my signature. I once again assumed that the collective was aware that just because you over clock a cpu, doesn't mean that it isn't covered by warranty.

This is direct from a Live Chat with an Intel Technical support agent, that I just did, to verify the information

"Further, this Limited Warranty does NOT cover...
• any Product which has been modified or operated outside of Intel’s publicly available specifications or where the original identification markings (trademark or serial number) has been removed, altered or obliterated from the Product."

And from Intel's "publicly available specifications" :

Linky

"Core Voltage 0.850v - 1.3625v "

"dmarino: You are free to use your products as you wish, but there is no technical support or warranty available from Intel, or through our product support processes, to do so, if you go outside of the above mentioned guidelines."

 

[GJSNeptune]

We only look at sigs when someone starts a thread about a problem their computer is having, or they tell us to "see rig in sig."

 

[Enlightened Viet]

I might be somewhat in the same situation as you but I'm in similar voltages and cant hit over 3.6 ghz. Bought mine from Newegg, it wasn't E0 though (too tired to think of the other one).

 

[xxshawnxx]

To the OP-

Congrats on the hook-up from TD. If only their 'daily specials post' were as good as your customer service, we'd be on to something!

 

[GJSNeptune]

Or they weren't asterisk Nazis.


2009 Ferrari just $14.99!*

*Must sign agreement giving soul, first two unborn children, and 95% of every paycheck to Systemax.

 

[memnoch_thedevil]

I don't know about Newegg's RMA process, also if it is an E8400, than I believe that CO is the stepping.

According to the over all feel I have received here with my post, perhaps I would suggest not to even bring up the fact that the cpu was overclocked. As long as you never went past the "publicly" rated volts, I do not think there is a way to determine anything else.

If you are certain you did not pass the volts, as according to the Intel rep, they can determine that fact, I would just say that you ran tests on the cpu and it failed.

 

[TGA]

Are you all insanely retarded? Intel doesn't warranty OEM chips, I didn't realize that, that is why I went to Tigerdirect. An overclocked chip falls under warranty as long as the Manufactured implied volts are not exceeded.

That voltage for the Intel E8400 is 1.3625, do some research before you reply with ignorance.

Tigerdirect is fully aware that my cpu was overclocked, I did not leave any details out, they also placed a hold on my card for the cpu, and have stated that they will run their own tests on the cpu, and if deemed that it was ran past the spec voltage, I will be charged for the cpu.

I am amazed at the lack of actual knowledge being put into this thread, on [H]...I did nothing wrong, I overclocked my cpu like just about every other single person on this forum, and I did it within Intel's spec so as to ensure that I would NOT void my warranty, geez people do some reading first please.

Ok fine lets ignore the voltage.

You raised the FSB on that chip to a level that was beyond Intel's specification and short of you getting a retard on the phone at Intel you would have been denied an RMA even if it was a retail chip.

I come from a time when it was understood that when you ran something beyond it's rated specs you do so at your own risk. So old and senile maybe but retarded, sorry I think not.

But for shits and giggles I will fire an email of to tiger asking if it is policy to replace a CPU that was overclocked until it failed and trust me this thread will be linked in that email. For tigers sake I sure hope the don't say yes and you just managed to slip that one past some clown in the RMA center. Cause if they say yes [H] members will surely take advantage of that and force a policy change.

As for lack of knowledge let me give you a clue, CPU's have a very low failure rate unless pushed beyond spec. The fact that you believe you did nothing to harm your CPU clearly shows you supreme knowledge of overclocking. And the fact you think you deserve a free replacement shows you are clearly a man of great integrity.

I my book your nothing but a low life screamer for even attempting to get an RMA for a product when you are responsible for it's failure. But since in your book I am a retard I suppose you don't care.

"Hi I have some questions about the warranty you offer on OEM Intel CPU's.

It has come to my attention through a post on forum I frequent that you at Tiger Direct will replace an OEM Intel CPU after it fails from extreme overclocking.

If this is truly the case and this member didn't just manage to dupe one of your employees in to giving him a free upgrade then please let us know. I am sure you will be able to pick up quite a few new customers.

The forum post in question can be found here.

http://www.hardforum.com/showthread.php?p=1033605556&posted=1#post1033605556

Thanks for your time and I hope to hear from you soon.
Tom"

 

[memnoch_thedevil]

I have provided all the necessary links from Intel, please feel free to correct both the customer service rep, the technical service rep, and the supervisor that just called my house of their mistake. And how is it "extreme overclocking" when it is with Intel's own publicly listed specs?

To me you just sound bitter. I was under the impression from the countless threads that I have read, and your own words, that CPU's have a low failure rate if not pushed BEYOND their spec.

For what it's worth I ran it at 3.6 on stock volts, for 24/7 use, for the last 11 months without problem. The 4.0 was what I was able to achieve without going past 1.3625 volts. So from your statements, you are saying that if a chip fails, no one should try and get it replaced, because according to you pushing a chip at all (even if it falls under spec) is "extreme overclocking" and it is my fault that the chip failed.

Please point out to me some where on the net, that running an E8400 at 3.6 for 24/7 on stock volts = only 1 year out of the chip, and nothing more.


On a side note, I do not feel that I am trying to rip anyone off, I explained everything in detail, I was honest in the situation, and wanted to find out if it was indeed still covered under warranty. Had it not, I would have gladly purchased a new chip, as I have been wanting to move to a quad core any way.

Forgive me for being naive in thinking that if my chip fails after a year, and it has not been abused, that I could get it replaced with warranty.

 

[mrmylanman]

"Hi I have some questions about the warranty you offer on OEM Intel CPU's.

It has come to my attention through a post on forum I frequent that you at Tiger Direct will replace an OEM Intel CPU after it fails from extreme overclocking.

If this is truly the case and this member didn't just manage to dupe one of your employees in to giving him a free upgrade then please let us know. I am sure you will be able to pick up quite a few new customers.

The forum post in question can be found here.

http://www.hardforum.com/showthread....post1033605556

Thanks for your time and I hope to hear from you soon.
Tom"

I gotta say this is probably the most loaded question I have ever seen.

 

[HenryBravo]

@memnoch_thedevil, you have only been mentioning the core voltage. Excessive CPU Vtt (termination voltage) can kill a chip just as fast as excessive vcore. What was your Vtt set to?

 

[HenryBravo]

And BTW, since you later said TigerDirect is going to test your CPU, don't you think they will find it is stable at stock speed and therefore nothing wrong with it?

 

[/dev/null]

Dear N00b,

Overclocking is at your OWN RISK. Please don't ruin the return policies of internet retailers because you ran a part out of spec and wanted a replacement.

Please grow up and not make everything cost more for the REST of us who DO take personal responsibility.

Thanks,

Me

P.S. I have never had a defective cpu in 15 years of pc building.

 

[MrWizard6600]

umm, because I ran several diagnostic tests on the cpu, board, memory, etc...because I have been getting recently increasing BSOD, and other chips on the same board had zero problems, and the same chip on other boards had problems, even at stock settings.

I started testing the chip when the 4.0 became unstable to ensure that my chip was actually still good.

So sorry I didn't go into an elaborate detail on why I feel my chip is failing, and fortunately I am still under warranty to get it replaced.

Ive only seen a couple bad CPUs and they really are annoying as hell because the problems they create are so god damned random. I'd look at my motherboard long before a cpu, but if your sure.

But it is kinda funny to me because in my experiance with tiger direct.ca.... not so co-operative.

 

[memnoch_thedevil]

Admittedly I don't know a whole lot about overclocking, and I am at work now, so I can't provide any details until tomorrow. I had help with the oc, and to my recollection the only settngs changed were the memory timings and volts, the CPU multiplier and volts and fsb, and the memory ratio to 4:5. I am pretty sure that was it. Sorry I can't give more info now, I will try to post it tomorrow.

 

[MrWizard6600]

I was just about to call Robstar an idiot but he's right if your messing with voltage.

A loss of syncronization in a processor isnt damaging to the processor but its catastropic to anything the ALU is working on, hence, bluescreen. Simply changing frequencies, (to my knowledge) can't damage hardware, but changing voltage sure as hell can.

If your Vcore was anything above 1.4V your getting yourself in trouble,

 

[Imprez04]

Or they weren't asterisk Nazis.


2009 Ferrari just $14.99!*

*Must sign agreement giving soul, first two unborn children, and 95% of every paycheck to Systemax.

so after i have a few kids and retire.. i get a ferrari for 15 bucks?

where do i sign up?

 

[Imprez04]

Dear N00b,

Overclocking is at your OWN RISK. Please don't ruin the return policies of internet retailers because you ran a part out of spec and wanted a replacement.

Please grow up and not make everything cost more for the REST of us who DO take personal responsibility.

Thanks,

Me

P.S. I have never had a defective cpu in 15 years of pc building.

meanwhile you Q6600 is off due to heat ^^

 

[memnoch_thedevil]

Dear N00b,

Overclocking is at your OWN RISK. Please don't ruin the return policies of internet retailers because you ran a part out of spec and wanted a replacement.

Please grow up and not make everything cost more for the REST of us who DO take personal responsibility.

Thanks,

Me

P.S. I have never had a defective cpu in 15 years of pc building.

Piss off asshole. According to 4 different people from both intel and tigerdirect, I am within rights, please point out the literature to my wrong doing. I am not trying to rip anyone off nor did I mislead anyone at any point. If intel is ok with it and tiger direct, why do you even care? As I stated the 4.0 was for testing, I ran it at stock volts the majority of the cpus life.

I am sorry you have to resort to immaturity to respond, and I am glad you have never had a bad CPU...cudos to you.

Why is it that I try to share my good fortune, and people fly out to respond negatively? I have not been dishonest in any way, and both tiger and intel back me, so get over it please.

 

[TonyLee]

I've seen a few times on different message boards that some people have used voltages around 1.3 or slightly higher, and later the overclock required more voltage to remain stable. The number on Intel's site about 1.3625 is still not clear to me. I purchased a retail 8400 last summer and the box states 1.25v max. The vid was lower than that, so is the max v listed on the box truly the max that will not cause degradation?

 

[SmokeRngs]

And how is it "extreme overclocking" when it is with Intel's own publicly listed specs?

E8400's don't run 4.0Ghz at stock. Therefore, you are running the CPU past its specs. Also, I don't know of a single 4Ghz CPU sold by Intel. I know there are plenty that when run faster than the specs will run 4Ghz. Hell, my Q6600s are spec'd at 2.4Ghz but I run two out of the three at 3.6Ghz. However, if any of my Q6600s die, I wouldn't even think of trying an RMA because the processor was overclocked and therefore, run out of spec.

Basically, you got lucky and ran into someone at TD who doesn't understand the RMA policy.

 

[oatmeals]

What an idiot. You got away with scamming TD and decided to post this here. What did you expect, a round of applause?

You admitted that you "don't know a whole lot about overclocking" yet you do not admit the possibility that you caused the partial failure of the CPU and call everyone "insane idiots"? As someone mentioned above, CPUs have low failure rates when run within specs or even slightly above them as some people are stable with the e8400 at 1.4volts.

Poor overclock settings tend not to have catastrophic outcomes if you increment settings marginally. The worst case is either your system refusing to boot or intermittent crashes. To cause permanent damage you would have to stress your CPU beyond tolerance for an extended time. Yes you're right - you're within Intel's prescribed voltage levels and the increased voltage probably did no immediate harm to your CPU but after many posts, you have still failed to disclose one very important thing... heat.

Unfortunately, if heat has ever crossed your mind, you would have mentioned in by now. You damaged your CPU without realizing it by subjecting it to constant high heat levels.

But..but..but Intel's stock cooler should be able to handle the max voltage for your CPU? Two terms I will leave you with: thermal grease and [/b]poor heatsink contact[/b]. Feel free to google those terms for your future reference.

 

[memnoch_thedevil]

E8400's don't run 4.0Ghz at stock. Therefore, you are running the CPU past its specs. Also, I don't know of a single 4Ghz CPU sold by Intel. I know there are plenty that when run faster than the specs will run 4Ghz. Hell, my Q6600s are spec'd at 2.4Ghz but I run two out of the three at 3.6Ghz. However, if any of my Q6600s die, I wouldn't even think of trying an RMA because the processor was overclocked and therefore, run out of spec.

Basically, you got lucky and ran into someone at TD who doesn't understand the RMA policy.

Perhaps you are right, and I did get lucky, but I did speak with several people with both companies, and they assured me I was within my limits to warrant an RMA, I won't complain obviously, I am just pleased to get a replacement.

What an idiot. You got away with scamming TD and decided to post this here. What did you expect, a round of applause?

You admitted that you "don't know a whole lot about overclocking" yet you do not admit the possibility that you caused the partial failure of the CPU and call everyone "insane idiots"? As someone mentioned above, CPUs have low failure rates when run within specs or even slightly above them as some people are stable with the e8400 at 1.4volts.

Poor overclock settings tend not to have catastrophic outcomes if you increment settings marginally. The worst case is either your system refusing to boot or intermittent crashes. To cause permanent damage you would have to stress your CPU beyond tolerance for an extended time. Yes you're right - you're within Intel's prescribed voltage levels and the increased voltage probably did no immediate harm to your CPU but after many posts, you have still failed to disclose one very important thing... heat.

Unfortunately, if heat has ever crossed your mind, you would have mentioned in by now. You damaged your CPU without realizing it by subjecting it to constant high heat levels.

But..but..but Intel's stock cooler should be able to handle the max voltage for your CPU? Two terms I will leave you with: thermal grease and poor heatsink contact. Feel free to google those terms for your future reference.

Your quotes are inaccurate to start, and I certainly didn't scam anyone. I also didn't run it at 4.0 for more than a day of testing, so the heat should not have been an issue in the first place, nor would you have even had to mention it if you had glanced at my signature. I am running a TRUE as my HSF not the stock intel cooler, I also have 2 x Noctua NFP-12's in a push pull config on the TRUE. In Prime 95 testing I never broke 55 celsius. And in its current state at STOCK volts @ 3.6 GHz, I never idle over 25-28 celsius, and on full load it tops out around 50, so how is heat even a factor? As for thermal grease, it has AS5 on there, also the TRUE has the washer mod done to it. So please tell me how I have damaged my own cpu with heat? The 4.05 testing should not have killed the cpu, and if it did, why did it take 11 months to show up? I think obviously the chip degraded, but I don't think it is because of my one time overclock. I certainly do not think that I killed my cpu, by running it at stock volts for 11 months @ 3.6.

As for me not knowing much about overclocking, that also is a moot point, because like I stated, I had help, I didn't magically find the right setting and jump to 4.05 GHz, I gradually got there. Loggan26 who is a mod at extremesystems, and DFI Club, walked me through every step, tested everything with me, helped me get everything to a stable state over a period of a week via Skype. I sent pictures of BIOS info, he taught me how to test for my cpu's and boards FSB limitations, test memory limits, and several other things, he was a tremendous help, and I wouldn't have been able to do any of it with out him.

 

[lgestle]

It's the new breed of pc users. Doesn't overclock, return it. Dies by overclocking, rma it. Ultimately it's pointless debating with these people as they will continue these practices untill they are curbed by retailers enforcing stricter return policies.
Customer service when done right is an awesome resource to have. Just sucks few bad apples taking advantage of it ruins it for the majority.
OP you got lucky. I'm sure the person that helped you overclock wouldn't be so enthuised to hear your RMAing your processor. Either case won't change your habbits, nor mine. So I guess overclock away and keep your receipts



EXTENT OF LIMITED WARRANTY
Intel does not warrant that the Product will be free from design defects or errors known as “errata.”
Current characterized errata are available upon request. Further, this Limited Warranty does NOT cover:
• any costs associated with the repair or replacement of the Product including labor,
installation or other costs incurred by you, and in particular, any costs relating to the removal
or replacement of any Product that is soldered or otherwise permanently affi xed to any
printed circuit board: OR
• damage to the Product due to external causes, including accident, problems with electrical
power, abnormal electrical, mechanical or environmental conditions, usage not in accordance
with product instructions, misuse, neglect, alteration, repair, improper installation, or improper
testing: OR
• any Product which has been modified or operated outside of Intel’s publicly available
specifications or where the original identifcation markings

 

[dennisjai]

Your OP was very misleading which is why you received all the flames, if you included the latter information earlier, I would've said you're lucky and they're nice enough to replace it.

Let's all stop flaming him, he got lucky and it's just that, drop it folks.

 

[memnoch_thedevil]

It's the new breed of pc users. Doesn't overclock, return it. Dies by overclocking, rma it. Ultimately it's pointless debating with these people as they will continue these practices untill they are curbed by retailers enforcing stricter return policies.
Customer service when done right is an awesome resource to have. Just sucks few bad apples taking advantage of it ruins it for the majority.
OP you got lucky. I'm sure the person that helped you overclock wouldn't be so enthuised to hear your RMAing your processor. Either case won't change your habbits, nor mine. So I guess overclock away and keep your receipts



EXTENT OF LIMITED WARRANTY

*snip* operated outside of Intel’s publicly available
specifications or where the original identifcation markings

I am beginning to think that people aren't even bothering to read the entire post before they make a comment. By your statement you are telling me that my ONE time overcock 11 months ago is what killed my CPU? As I stated, I spoke with reps from both companies, and I am tired of repeating myself on this matter. It's not like I lied to anyone about what happened with my CPU. Honestly do you think a CPU running at stock volts should fail after 11 months? I mean is that what I should expect as a shelf life of any CPU I purchase, 11 months than time to buy something else? Also, feel free to ask Loggan26 yourself, I provided links to his info in a previous post, and I went to him for help on my CPU before I ever even contacted Intel or TD about the CPU.

I am a little surprised at how rude some people are on here, usually I look to [H] first, before any other site, because of the resourcefulness of its users, and the quality feedback. Perhaps Intel needs to update its warranty return information then, because I do not feel that I violated any of their policies, and they seem to agree with me.

I would completly warrant this kind of feedback if I had run it past 1.3625 volts, or even AT 1.3625 volts for any extended period of time. However that is not the case here, this is the first quality pc I have owned, I had to practically drug my wife to be able to purchase the parts and build it, and don't plan on doing it again for quite some time, as that kind of hobby is one that I can not afford. I overclocked it ONCE, to learn how, to see if I could even do it, but the one thing that I made sure of with Loggan26, was that whatever overclock we did, that we never exceed the manufacturers spec, as to NOT violate the warranty. 3.6 @ stock volts should not degrade the CPU, and it should most certainly last longer than a year. All I had to do to achieve 3.6 was change the FSB to 400, and nothing else. Left the multiplier alone, left the volts alone, end of story. Is that an extreme overclock? Am I missing something here? Stock volts for 11 months and I killed my CPU, so I shouldn't have even tried for an RMA?

I give up good night all.

Your OP was very misleading which is why you received all the flames, if you included the latter information earlier, I would've said you're lucky and they're nice enough to replace it.

Let's all stop flaming him, he got lucky and it's just that, drop it folks.

Thanks. Yes I once again apologize for not giving all of the pertinent information to begin with. I had just gotten off of the phone with TD, before that, I had just gotten off the phone with the Tech supervisor with Intel, and in a haste made this thread. I was just happy, and a little surprised that I was able to RMA the chip, because initially I had the same thoughts, that I was just SOL, and would have to convince the wife to let me buy the Q9550 I have been eyeing.

 

[lgestle]

I am beginning to think that people aren't even bothering to read the entire post before they make a comment. By your statement you are telling me that my ONE time overcock 11 months ago is what killed my CPU? As I stated, I spoke with reps from both companies, and I am tired of repeating myself on this matter. It's not like I lied to anyone about what happened with my CPU. Honestly do you think a CPU running at stock volts should fail after 11 months? I mean is that what I should expect as a shelf life of any CPU I purchase, 11 months than time to buy something else? Also, feel free to ask Loggan26 yourself, I provided links to his info in a previous post, and I went to him for help on my CPU before I ever even contacted Intel or TD about the CPU.

I am a little surprised at how rude some people are on here, usually I look to [H] first, before any other site, because of the resourcefulness of its users, and the quality feedback. Perhaps Intel needs to update its warranty return information then, because I do not feel that I violated any of their policies, and they seem to agree with me.

I would completly warrant this kind of feedback if I had run it past 1.3625 volts, or even AT 1.3625 volts for any extended period of time. However that is not the case here, this is the first quality pc I have owned, I had to practically drug my wife to be able to purchase the parts and build it, and don't plan on doing it again for quite some time, as that kind of hobby is one that I can not afford. I overclocked it ONCE, to learn how, to see if I could even do it, but the one thing that I made sure of with Loggan26, was that whatever overclock we did, that we never exceed the manufacturers spec, as to NOT violate the warranty. 3.6 @ stock volts should not degrade the CPU, and it should most certainly last longer than a year. All I had to do to achieve 3.6 was change the FSB to 400, and nothing else. Left the multiplier alone, left the volts alone, end of story. Is that an extreme overclock? Am I missing something here? Stock volts for 11 months and I killed my CPU, so I shouldn't have even tried for an RMA?

I give up good night all.



Thanks. Yes I once again apologize for not giving all of the pertinent information to begin with. I had just gotten off of the phone with TD, before that, I had just gotten off the phone with the Tech supervisor with Intel, and in a haste made this thread. I was just happy, and a little surprised that I was able to RMA the chip, because initially I had the same thoughts, that I was just SOL, and would have to convince the wife to let me buy the Q9550 I have been eyeing.

Not only volts, but also outside of specifications. Last I recall looking at Intel white papers I didn't see it list "4.0Ghz". You exceeded that ammount. If you have been around the scene for a while you would realize overclocking does shorten the life span. By how much is unknown. I still have a Celeron 300@450 out there some where kicking. Also I recall reading when Intel migrated over from P3-P4, or some type of die shrink, many processors were dying within a few months overclocked due to a combination of the extra strain at those speeds with that design.
Also part of the flack is due to your sig
"CPU: E8400 Oc'd to 4.05 GHz @ 1.36v w/ TRUE & 2x Noctua NFP-12's in Push/Pull"
For only running this one time, for a one off, sure seams odd that you make a signature posting this and post it to OC databases.
You mention you have an after market cooler, which most of us do. I'm also pretty sure you kept an eye on temperatures. However, if you really think running a chip overclocked, at the same volts, does not provide any additional strain on a processor then how can you account for the extra temperatures that occur when you overclock a processor at stock volts? Yes, your taking the heat off it by having a better cooler, but the strain is still there.

I'm sure you will find people that agree your actions are acceptable, same can be said for people returning products that don't overclock to those matching forums posts, both doesn't mean that it's an "accepted" practice.

Either case, good luck to you. Your buddy that helped you overclocked thought it was ok to do so. Intel told you they don't warrant OEM. Tigerdirect said they would RMA it. Your problem solved.

Guess that what it really comes down to, you don't feel you did anything wrong or immoral for doing so. Guess that makes it justified

 

[Casper312]

You never mentioned any of this.

He did not, but if you have common sense and reading skills, you will clearly see that he has been running it at those voltage settings from his sig, as well as his chip was an oem according to his original post.

People these days...

Dear N00b,

Overclocking is at your OWN RISK. Please don't ruin the return policies of internet retailers because you ran a part out of spec and wanted a replacement.

Please grow up and not make everything cost more for the REST of us who DO take personal responsibility.

Thanks,

Me

P.S. I have never had a defective cpu in 15 years of pc building.

You say this ''Please grow up'' and you say stuff like this ''Dear N00b''. You want a cookie for those 15 years? Here ill give 15 cookies!

Congrats on your ordeal, Let us know what speeds you get your e8600 to

 

[CrimandEvil]

I also didn't run it at 4.0 for more than a day of testing, .......The 4.05 testing should not have killed the cpu, and if it did, why did it take 11 months to show up? I think obviously the chip degraded, but I don't think it is because of my one time overclock. I certainly do not think that I killed my cpu, by running it at stock volts for 11 months @ 3.6.

What I'm wondering is why you put results of a one day test into your isg as if that's how you're running your rig everyday?

You listed both your max and your normal OC for your video card so it seems like you were running your CPU at 4Ghz this whole time.

Either way, you got lucky and Intel's response doesn't sound the same to me as it does to you. I would never do something like this cause it's a very good chance that I screwed up and damaged the CPU while OCing it. I'm not going to scam some company cause I probably screwed up.

 

[Sojuuk]

it is worth mentioning that running a cpu at 4.0ghz for something as little as 1 day is unlikely to hurt it.

it is also worth mentioning that intentionally running a cpu rated at 3.0ghz at a speed of 3.1ghz for even 1 millisecond INSTANTLY voids your warranty.

but yes you got lucky enjoy your free upgrade, can't wait to hear from you again when it breaks too.

 

[OConBudget]

Sounds like crap. These manufacturers need to take up for their actions. but if the damage was done by you then you really cant be mad..