Blade-Runner
Supreme [H]ardness
- Joined
- Feb 25, 2013
- Messages
- 4,426
View: https://www.youtube.com/watch?v=7pMrssIrKcY&ab_channel=GamersNexus
Disgraceful corporate behavior, I am glad that channels like Gamers Nexus have the clout to call this out.
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View: https://www.youtube.com/watch?v=5cnq6icSqic
"ASUS recently teased an Upgraded ROG ALLY is coming soon! Called the ROG Ally X, with an Upgraded Battery, Faster Ram, More Storage “2280 M.2 SSD and More!"
again.Asus is known for this. It's way overdue for them to be called out,
People have complained about ASUS' RMA process for many years. One of the caveats I think that is always said on this forum is to hope you never have to RMA your parts when you buy ASUS.Yap, one of the reasons I stopped going to Asus. They are horrible at RMA and I had a bad experience with them.
Never again.
Asus designs some technically and aesthetically good products but recently their manufacturing or QA of their products have been quite horrible. I have stopped buying Asus products recently because they have all seemed to fail. 2x 3090 strix, 2x G15s of different model years and an Asus Loki 1kW PSU have died on me. In all cases I was very lucky to have bought extended warranties because the last time I dealt with their RMA it took forever and left me wanting. But I can't turn my eyes away from all the negative things about them lately anymore.
View: https://www.youtube.com/watch?v=7pMrssIrKcY&ab_channel=GamersNexus
Disgraceful corporate behavior, I am glad that channels like Gamers Nexus have the clout to call this out.
I wrote rants like this about Asus' RMA policies 20 years ago.
I still buy Asus mainboards, but I wouldn't send them in for RMA.
I don't recall ever encountering ASUS fans like there are Apple fans. I believe ASUS products keep selling because they keep hitting a sweet spot in the market. I always buy products based on price and features, and ASUS is always a top contender. You have to be an anti fan to completely avoid buying ASUS products.This is why I never stick to any brand. I look at everything on a product-by-product basis, and I evaluate their current warranty reputation and whatnot in the mix, too. ASUS has this ridiculous fan following that always baffles my mind, however. Despite any negatives or any drawbacks, you just have people buying their stuff left and right like loyalists.
We are pretty much moving towards landfill-economy.....Everything I buy from most any manufacturer I treat as disposable sadly due to things like this. For quite some time I have been just getting things used and the price is good enough to never worry about a warranty claim - just replace it. When I buy new motherboards its from Microcenter.
So what do you do if an ASUS mottherboard needs repairs?I wrote rants like this about Asus' RMA policies 20 years ago.
I still buy Asus mainboards, but I wouldn't send them in for RMA.
Has been true for me, but the next time I need to upgrade my rig,I will look carefully at their 3 main competitors.. I believe ASUS products keep selling because they keep hitting a sweet spot in the market. I always buy products based on price and features, and ASUS is always a top contender.
Has been true for me, but the next time I need to upgrade my rig,I will look carefully at their 3 main competitors.
probably easier to just buy something else and file it under gSo what do you do if an ASUS mottherboard needs repairs?
Chances are it's over 3+ years old and you build a new system.So what do you do if an ASUS mottherboard needs repairs?
This is why I never stick to any brand. I look at everything on a product-by-product basis, and I evaluate their current warranty reputation and whatnot in the mix, too. ASUS has this ridiculous fan following that always baffles my mind, however. Despite any negatives or any drawbacks, you just have people buying their stuff left and right like loyalists. Like I wouldn't touch an ASUS AM5 board with a 10 meter stick (well assuming I could actually hold a 10 meter stick--made out of a material that didn't bend like crazy--straight to begin with), but you still have people gobbling them up.
I know a lot of people on here just hate anything Linus says, but I think he has the right of it in this:
View: https://youtu.be/zUxoZZwgGDU
This is mostly what I watch when it comes to his content these days. I might put his side channel up on the side in mostly audio format while I'm cleaning or something. In this clip he's specifically thrashing Apple fanboys, but I think it's pretty much applicable to anything.
That isn't warranty, that is just basic customer service.I’ve only had one experience with Asus warranty and it was painless, I see now I am certainly the exception to the rule. Board shipped to me with an old bios so it refused to detect my CPU, they just swapped the board.
I think ill avoid them for a bit regardless.
007, is that you!?spywear
It's better than not getting it at all...That isn't warranty, that is just basic customer service.
No shit SherlockIt's better than not getting it at all...
I don't recall ever encountering ASUS fans like there are Apple fans. I believe ASUS products keep selling because they keep hitting a sweet spot in the market. I always buy products based on price and features, and ASUS is always a top contender. You have to be an anti fan to completely avoid buying ASUS products.
So what do you do if an ASUS mottherboard needs repairs?
The insane part is the screen wasn't even damaged -- it was fully functional! They wanted to replace the screen because the PLASTICS were damaged (from a screwdriver/spudger, looks like), and they refused warranty on EVERYTHING because that damage was caused by the customer.What the hell? AFAIK that is illegal. If there is an issue, for example in a screen and you send it to warranty repairs for that, it shouldn't matter if there is a scratch somewhere else in the plastic which can be just a sign of normal use. They have to prove that the issue on the screen came from the said scratch, otherwise they have to honor warranty.
Car and motorcycles companies have strange ideas about warranties sometimes too. If you buy a new car or motorcycle, their warranty guides may say that you cannot touch anything in the bike/car or the warranty is void, which is not true and nothing but a scare tactic. Lets say you swap the muffler or have a vehicle tuned and during warranty period brakes stop working. No matter what their guides say, by law they have to fix it OR prove that your new muffler and reprogrammed ECU is what broke the brakes. AFAIK this is the case even in the otherwise customer hostile and corporate ass kissing USA market.
25yrs...ASUS RMA has been outed MANY times on here and other places over the last decade or so.
Maybe the guy managing their RMA facility is just a flaming a--h--- who keeps his job because he doesn't go over budget. And the corporate mucky-mucks don't know about all the crap around RMA. So how do you their attention? Write a letter in Chinese, sent to headquarters in Taiwan, addressed to the CEO?ASUS RMA has been outed MANY times on here and other places over the last decade or so. I refuse to buy anymore of their products. It's a damn shame because some of their hardware is really good.
I think after HN caught them about a year ago, they promised they would get better but have obviously regressed back to normal. Shady ass company.