You couldn't talk to WD sales? Should be a straight swap under their return policy if they have one.Well, I bought some drives. First I ordered (4) 20TB Seagate Exos from Newegg during their sale. Sent them all back because 3 out of 4 were DoA. Tested them all externally as well just to confirm it wasn't my backplane or something.
Fast forward 3 weeks and I hopped on the WD Red Pro sale from Western Digital's website. Tested all these, and 3 OUT OF 4 ARE DEAD. Honestly, wtf. One screeches like a dolphin, two of them just go brrr brrr brrr, and one works fine. All packaging was pristine OEM, no visible damage or prior use.
Currently trying to RMA these and the WD keeps saying they are "Out of Region" when I try to register them for RMA. Then I call their customer support and all I get is India and they keep sending me to some foreign support line that doesn't speak English. I finally got an Indian person who spoke good enough English to understand my order number and validated they are indeed under warranty. They said they'd send me an RMA via email right after the call, yet I get nothing. So sick of this.
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