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Got a problem that XFX technician cannot solve

Happy Hopping

[H]F Junkie
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Jul 1, 2004
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We have an odd XFX Nvidia 7950GT problem that doesn't make any sense. About 2.5 years ago, we got 2 x Samsung 30" 2560x1600 model 305T Plus monitor and is connected to 1 x XFX Nvidia 7950GT, using it on a HP XW9300 professional workstation. We use the above seamlessly for 2.5 years, both the video card and the 2 x 30" monitors works fine.

Then last month, I inherit the above from my business partner, and move to a brand new HP ZR30W 30" 2560x1600 LCD monitor. Needless to say, both the HP ZR30W and the Samsung model 305T Plus are 30" 2560x1600 running on dual link cable.

My task is to phase out the Samsung 1 at a time, with the HP ZR30W as the 2nd monitor, and the Samsung 305T Plus as the primary monitor. Then eventually, get rid of the other Samsung, and use yet another ZR30W. Now, once connected, the brand new HP ZR30W doesn't work. The control panel see the HP ZR30W, but the screen is black, switching to the other DVI port, same thing.

Now, w/ my new computer, it has 2 x PCI Express x 16 slot, so I connected a 2nd XFX 7950GT nvidia card, and same thing. Then I assume HP has a DOA (Dead On Arrival) monitor. Send it back, got a 2nd one brand new, same problem. Then I sent back the 2nd one and got a 3rd brand new HP ZR30W.

Only this time, I didn't pick it up at the store, I ask the store to open the box and connects to 1 of their computer, and the HP ZR30W works. I then take the 2nd ZR30W that I returned to the store and ask them to try it, and it also works. So now I know there is some kind of compatibility problem between the XFX video card and the HP ZR30W.

But that same XFX 7950GT video card DOES WORK w/ the Samsung 305T Plus, which is also a 2506x1600 LCD.

The only difference between the 2 brand is that the Samsung is 2.5 years old, and the HP is brand new that c/w display port and DVI.

As of now, I am using a Quadro FX570, which is much slower than the 7950GT. With the 7950GT connects to 1 x HP ZR30W, 1 x Samsung 305T Plus:

1) During boot up, you don't see the BIOS screen on the HP, but you see it on the Samsung

2) If I turn off the HP during boot up, the XFX 7950GT DOES display the 2560x1600 just fine after win 7 boots up, but say if I turn off the HP (and the Samsung) temporary for say a few minutes (say if I'm on the phone), when I turn back on both monitors, all I get is a black screen on the HP, but the Samsung obviously is fine.

The only case that came close to the above, is a few yr. ago, when the XFX 7950GT was connected to 2 old 19" CRT monitor, 1 of the XFX 7950GT display just fine, but the other 7950GT display with some color band problem, and when we take that 7950GT to 2 x LCD display, everything works

Now, I really like this XFX 7950GT, as it is heat sink, and it c/w 2 x dual link. I like heat sink because there is no fan, it doesn't attract dust, and there is no noise. All the current XFX Nvidia cards has fan on it, so I just want the problem solve rather than replace it.

Is there a way to flash the EPROM on the XFX 7950GT?

And for now, the only solution that XFX told me is to take the video card and the ZR30W and connects it to another computer, to see if the problem can be duplicated, and I'll do it tomorrow.
 
If it has the same problem on another system it the only thing that could fix it would be a newer video BIOS. Ask XFX if they have a newer BIOS for your card. If not then they should replace it under warranty since in my book this qualifies as defective.
 
lol...thousand dollar monitors....spend a few bucks and get a GTX 560 or something...why are you racking your brain over eons old video cards.:confused:
 
lol...thousand dollar monitors....spend a few bucks and get a GTX 560 or something...why are you racking your brain over eons old video cards.:confused:

good pt., it's not the $. A new 9500GT is only $80 or so. And a new card c/w display port isn't that expensive neither, BUT Their FAN is NOISY

my card is heatsink. Find me a new XFX or a top brand name card that's heat sink and 2 x Dual Link
 
This should handle those displays.

$129.99 - GIGABYTE Radeon HD 5750 1GB

It is fan less.
 
Try asking XFX for a new bios for the card, also try asking HP to find out if there is a new edid available for the monitor. If that leads you nowhere, get a new card.
 
I have a long talk w/ XFX. There is newer BIOS. They also deny that it's a defect, and said even if they consider it as a defect, all I'll get is another 7950GT card, which won't solve the problem

I order a EVGA GeForce GT 440, w/ 1GB of RAM. What do you guys think? I think it's an okay card, since the best game I play is a few yr. old, like Jet N Gun Gold. I don't play first person shooter

On unrelated matter, why do you need a refresh rate of 240Hz, when LCD is only 60Hz?
 
What OS is it and what is your motherboard? did you update the Bios for it? Does the website say that card has issues with it?

Does your power supply unit have enough power to power the cards correct or is the power supply close to death and being faulty?

If you are going to buy a new card Buy anyone you want and Just attach a heat pipe heat sink to it. what ever one that will fit. then you have a no fan cooler. use a thermal paste with it. But i just use liquid cooling on my cards it has no noise.

http://www.frozencpu.com/products/9...d_Cooler_-_SLICrossFire_Ready_NVIDIA_ATI.html

then add sound damping stuff to the case.
http://www.frozencpu.com/cat/l3/g7/...ncing-FrozenCPU_Dampening_Material-Page1.html
 
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Maybe it has something to do with the HP ZR30Ws not having an internal scaler. Have you tried forcing the 2560x1600 resolution? Also try 1280x800 and see if that works.
 
You're telling me that you have had problems with ATI since the 1980's? Doubtful.....

all the card I bought, their driver crashes, to the pt. that I have to re-boot, it's always their driver


I saw that 1. But I never go w/ unknown brand name, for video card, I'll stick w/ EVGA, ASUS, or XFX, maybe gigabyte

Maybe it has something to do with the HP ZR30Ws not having an internal scaler. Have you tried forcing the 2560x1600 resolution? Also try 1280x800 and see if that works.

I don't think I try 1280x800, but the recommended resolution is 2560x1600, so I did set that on the control panel

how long is the DVI cable... that high of a res, might be picky cables.

the std. dual link that c/w the box, 6 ft. HP cable

As to XFX, so Lifetime Warranty is not really lifetime warranty, as w/o BIOS update, it's just like a computer w/o sys. BIOS update, it's useless
 
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What OS is it and what is your motherboard? did you update the Bios for it? Does the website say that card has issues with it?

Does your power supply unit have enough power to power the cards correct or is the power supply close to death and being faulty?

If you are going to buy a new card Buy anyone you want and Just attach a heat pipe heat sink to it. what ever one that will fit. then you have a no fan cooler. use a thermal paste with it. But i just use liquid cooling on my cards it has no noise.

http://www.frozencpu.com/products/9...d_Cooler_-_SLICrossFire_Ready_NVIDIA_ATI.html

then add sound damping stuff to the case.
http://www.frozencpu.com/cat/l3/g7/...ncing-FrozenCPU_Dampening_Material-Page1.html

I am using Win 7, 32 bit and the computer is an HP Z800 professional workstation, so it's only 4 mth. old. The BIOS is the latest. HP doesn't care about 7950GT so there is no notes on it.

The power supply is 900W PFC power supply and it's been powering the 2 video cards for the past few mth.

As to the heat pipe/sink:

It doesn't work on this future GT 440, and if it does, it seems to use some sort of fan?

Users can choose to use one 120 mm fan or two 92 mm fans to cooling their card.

Two Thermalright TR-SL-92-1500 fans are included!

As to the sound damping mat, good idea, but that price is very high. Does that mat increase the temperature in the case? Have you try just to get any highly dense soft foam and maybe they can do the same thing?
 
all the card I bought, their driver crashes, to the pt. that I have to re-boot, it's always their driver



I saw that 1. But I never go w/ unknown brand name, for video card, I'll stick w/ EVGA, ASUS, or XFX, maybe gigabyte



I don't think I try 1280x800, but the recommended resolution is 2560x1600, so I did set that on the control panel



the std. dual link that c/w the box, 6 ft. HP cable

As to XFX, so Lifetime Warranty is not really lifetime warranty, as w/o BIOS update, it's just like a computer w/o sys. BIOS update, it's useless
Maybe you have problems because you use your cards for 6 years.
 
We have an odd XFX Nvidia 7950GT problem that doesn't make any sense. About 2.5 years ago, we got 2 x Samsung 30" 2560x1600 model 305T Plus monitor and is connected to 1 x XFX Nvidia 7950GT, using it on a HP XW9300 professional workstation. We use the above seamlessly for 2.5 years, both the video card and the 2 x 30" monitors works fine.
...

Its most likely an EDID problem, i saw this with my 7800GTs and a Westinghouse 42" LCD. I even had Westinghouse send out a tech to verify the TV and all worked well. When i exchanged the 42" (under warrant/bestbuy) for the newer westinghouse 42" everything worked great.

i figured it was 1 of 2 things.

the EDID wasn't sent correctly from the TV or the 7800GT wasn't reading it correctly and i would never get the "ding" when plugging the monitor into the video card (the sound windows makes when it detects a new device)

my conclusion was that the 7800gt wasn't reading it properly since other video cards would power the TV just fine.

This might sound odd, but does the monitor have a vga input?

from what i understand the DVI won't initiate any signal until it receives the EDID information from the device where as you could test it via VGA as the information isn't needed to turn "output" on over analog.
 
Since they arent supporting the card and if you dont care what happens to it you could try another mfg's BIOS.

Check your 7950 version with GPU-Z.

http://www.techpowerup.com/gpuz

Then look at the versions for 7950 available at:

http://www.techpowerup.com/vgabios/

Its possible some of them are newer and might work on your card. It could also brick your card, but who knows until you try.

I sort of look at this option earlier. Anyhoo, that link doesn't support my 7950GT, so I rather sell the card instead. It's still a very fast card unless you are playing current 3D games
 
Its most likely an EDID problem, i saw this with my 7800GTs and a Westinghouse 42" LCD. I even had Westinghouse send out a tech to verify the TV and all worked well. When i exchanged the 42" (under warrant/bestbuy) for the newer westinghouse 42" everything worked great.

i figured it was 1 of 2 things.

the EDID wasn't sent correctly from the TV or the 7800GT wasn't reading it correctly and i would never get the "ding" when plugging the monitor into the video card (the sound windows makes when it detects a new device)

my conclusion was that the 7800gt wasn't reading it properly since other video cards would power the TV just fine.

This might sound odd, but does the monitor have a vga input?

from what i understand the DVI won't initiate any signal until it receives the EDID information from the device where as you could test it via VGA as the information isn't needed to turn "output" on over analog.

I also suspect it's EDID, but in the end, the 2nd & 3rd monitor (Brand new) does work on the video card at that store, but not on my computer. And as soon as I switch to the FX570, problem solved.

It seems the old card is not reading the EDID of this new monitor properly. This is what I found:


http://blog.komeil.com/2008/06/fixing-edid-dvi-monitors-no-signal.html

Does your monitor turn black (blank) and display no signal when Windows Vista (also Windows Server 2008) finishes the green progress bar in the boot process, right the second it turns the Num Lock on?
Was it okay until yesterday when you just installed Windows Vista or Windows Server 2008? Trying back Windows XP or Windows Server 2003 solves the problem?
Is your monitor listed as “Generic Non-PnP Monitor” in Windows Device Manager in XP, Vista, 2003, and 2008? Will you be surprised if I tell you it means “dear user, it’s not detected at all!?”
Have you tried graphics card’s all latest drivers, a version so chef d’œuvre, even Jen-Hsun Huang is not aware of, but this time screen turns black (blank) getting “no signal” in Windows while updating driver?

http://answers.microsoft.com/en-us/...starting/4c95763f-4a8a-4ad1-a079-6a79f5bc269a
 
Some cards and some drivers have EDID issues with some operating systems. On my test bench I can't get an NVIDIA card to drive my Samsung VP201s in anything but craptastic analog mode. The image won't show at all once the OS loads. This is with Windows 7 and Vista only. It works fine in Windows XP. I switched to a different monitor and I'm good to go. I have the opposite problem with AMD / ATI cards. I can use them in Windows 7 but not Windows XP with the VP201s.

Get a new card and stop screwing around with that old 7800GT.
 
in the end, that's what I did. I order a GT 440 from EVGA. It's an ugly looking card w/ a big fan, but it's cheap and under $100

I wouldn't be surprise in 5 yr. if I need to upgrade again, the current card going for $600 would be $50 by then.
 
On a sidenote, after I upgrade the computer BIOS, I have just re-test to see if there is a difference, as expect, there is no difference. The video card still can't see the new LCD. So I'm hoping the brand new 440 arriving next week can fix this, as this FX570 is slow as hell
 
here's an interesting update: I just installed the GT 440, and I only use mainly Firefox and Wordperfect. As far as speed is concern, there is absolutely no increase in speed on viewing/loading/using wordperfect, firefox. On viewing 3866x2560 JPg, there is no difference in speed loading up the photo neither.

So essentially, it's the same speed as my 7950GT, eventhough I jumped 4 generations. Of course, I am sure if I play some of the newer computer game, there should be a difference in speed.
 
You won't notice any difference in normal office use. Even onboard video wouldn't make a difference vs quad sli $800 cards.
 
Viewing/loading office work is completely dependent on RAM, CPU, and hard drive. Modern graphics cards, even integrated onboard video cards, are now more than powerful enough to drive dual 1080P, and they will have no problem displaying regular work on two 2560x1600 monitors (which comes nowhere near the work level of two simultaneous 1080P streams). Now, if you tried playing two 2560x1600 movies (if you can somehow find any), or actually try some games, then you will notice a difference.
 
here's an interesting update: I just installed the GT 440, and I only use mainly Firefox and Wordperfect. As far as speed is concern, there is absolutely no increase in speed on viewing/loading/using wordperfect, firefox. On viewing 3866x2560 JPg, there is no difference in speed loading up the photo neither.

So essentially, it's the same speed as my 7950GT, eventhough I jumped 4 generations. Of course, I am sure if I play some of the newer computer game, there should be a difference in speed.


Since when has a GPU affected common Firefox usage and Wordperfect speed? Come on now, you've been around here long enough to know better than that.
 
here's an interesting update: I just installed the GT 440, and I only use mainly Firefox and Wordperfect. As far as speed is concern, there is absolutely no increase in speed on viewing/loading/using wordperfect, firefox. On viewing 3866x2560 JPg, there is no difference in speed loading up the photo neither.

So essentially, it's the same speed as my 7950GT, eventhough I jumped 4 generations. Of course, I am sure if I play some of the newer computer game, there should be a difference in speed.

All of those apps are purely CPU bound. Why did you spend more than $50 on a new graphics card if that was all you were going to use it for? :confused:

Even a GT210 would have been totally overkill for just that. Hell, an old 8400GS PCI card would have been sufficient and would have saved you $90.

I think you should have just stuck with your FX570 Quadro. :rolleyes:
 
Yeah, expecting the video card to do the job of the CPU, RAM and HDD is a bit optimistic. Only hardware-accelerated applications/games will be affected by the video card you're using.
 
I ran into an issue recently of, if both monitors are hooked up to a splitter with different connector types then one of them isn't going to display anything in windows, I'm sure there is a name and explanation as to why, but basically, if one screen is using an analogue to DVI, and the other monitor is pure DVI cable, then one of them is going to give you problems.

I switched both monitors to the same cable type, and they worked perfectly after that.
 
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