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It seems to me more people aren't bothered by it then are so again, if it bothers you, get another display. I like how you mention you didn't see it until someone pointed it out to you, must have been really awful huh?
I mean seriously, some of you really just need to move on. Complaining of getting dizzy or headaches from some minor display smearing? Give me a break.
So you saw something that bothered you to the point of headaches and dizziness after only 2 days but still kept the monitor. That makes sense.
I do think its good people are making a big deal about the smearing, if I had seen it I wouldve known this monitor wasnt for me, heck now I cant even go near my favorite game ( cs 1.6) cause Ill just get headaches or feel dizzy.
Ok ? I saw it myself on day 2 when playing awp_map in cs 1.6, the game that to me has it the worst, heck if it was minor I wouldnt be bitching. I also pointed it out on soccer games like Winning Eleven.
I will be moving on as soon as I find someone who wants it.
Now that I've done my part demonstrating this Gateway's fabulous display feature, how about you guys take a picture or video of your own model to show us how great it is!
5 seconds later......
r u cereal? Now, before this thread went to a bunch of people complaining about smearing, the emphasis was on how you could hand-pick your panel based on production month and return or exchange it if it didn't suit you. Am I the only one who finds it ironic (and amusing) that the loudest voices are the ones that are out of their return/exchange period? Seriously, you had 2 weeks to do something about it and you didn't....crying about it here isn't going to help. If something bothered me that much I would've done something about it (I did actually, 3x with 3 different LCDs) or dealt with the consequences. Life goes on.
Bought from JR.com and only have exchange warranty from Gateway, which I intend to do when I know theyre shipping out later than Jan models or if I dont sell it before.
In other words I knew from day 2 I was #$^$ed.
Return/ Exchange Policy
Products are warranted solely by the manufacturer. The complete warranty is included with the product and is subject to the conditions set forth by the manufacturer. J&R offers an exclusive 30-day exchange/refund policy to mail order and web customers only, except for the following products: TV monitors 20" and larger. Defective computer software and opened pre-recorded DVDs and CDs may be exchanged for same title only.
If you are not satisfied with your purchase, you may return it for exchange or refund (excluding shipping and handling charges) within 30 days, subject to a Return Authorization from J&R (see exceptions above). Keep your purchase, accessories and all packing materials in new condition to avoid any restocking fees. For an RA (Return Authorization) number, call Customer Service at (800) 426-6027. Please note that an RA # does not guarantee final disposition and all returns are subject to inspection. All exchanged/ returned merchandise must be in original factory carton, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the original manufacturer’s carton. In some cases, we may charge you for the replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such items.
All returns must be packed in an outer shipping carton with valid RA # written on the outside of the shipping carton.
A copy of your original invoice must be included in your return package.
Please note: our Returns Receiving Department will refuse any package that does not have a valid RA#. There are no exceptions.
Please ship your parcel back to us Freight Prepaid. We suggest that you use UPS Ground Service “Insured”. Sorry, we cannot accept COD or freight-collect shipments.
We do not reimburse or refund shipping charges if a third-party shipper is used, such as Mail Boxes Etc., Postal Annex, etc. Note: A signed proof of delivery will be required on all lost package claims. The above guidelines apply to all internet and mail order purchases.
Send pre-authorized returns to:
J&R Music and Computer World
59-41 Maurice Ave.
Maspeth, NY 11378
Purchases made through our website or by phone may also be returned to our Retail Store. Returns for computer and office products can be brought to 19 Park Row basement. Returns for other consumer electronics can be brought to 31 Park Row basement.
Response Time
Response time measures how long it takes for one crystal cell to change its state from on to off. Some types of panels are faster than others in this category. The lower value of time (usually milliseconds) means a quicker change. A high response time can cause blurry/streaky effects in motion. A technology called Overdrive (ODC, overdriving circuit) can assist in reducing these effects.
Overdrive is not perfect. It takes advantage of the phenomenon where crystals transition faster when put under a high voltage (and likewise slower under a low voltage). However, it can push this voltage too high, resulting in bright artifacts around moving objects. The opposite can happen with reverse overdrive which droops voltage and can result in dark artifacts.
Seems like they have an excellent return/exchange policy, unless in your excitement you ripped the box apart with your teeth
Now see, that's actually a productive contribution to this thread. Not sure if you deleted the bit about overdrive creating artifacting and underdrive causing darker ghosts, but that was helpful as well.Several of those talking about overdrive, I think you may have the answer about the reverse ghosting. I was unfamiliar with overdrive other than as a completely overpowered display. But I did some more research and I think you are probably right.
Here's a blurb from AnandTech:
That seems to sum up the problem pretty well. It sounds like the display has overly aggressive overdrive as others have pointed out. Although I'm still trying to figure out why it goes from almost non existence to unmissable after 20 minutes. If I run the prad test, or the like, right when I turn on my monitor, after a few hours off, you can only barely see if it you really stare at it. However, around 15-20 minutes it becomes so bright (or dark) that it's obvious even 5-6 feet from the display. I'm curious if the noted high heat of the monitor has something to do with this?
I'm hoping, probably futilely, that Gateway will correct this in later models. I would find it unlikely that this would be something that could be adjusted in any way on the users end.
Thanks, guys, for ruining the best thread on the Internet pertaining to this display. That thanks goes to both sides - !!!!!!s and critics.
That said, this is not normal ghosting, as has been said. The ghosting on this Gateway is darker than other LCDs, even other "overdrive" LCD panels. But I've learned to live with it, because I can't detect it in games. When moving a window containing text, it's quite visible and distracting. But in practice, I don't notice it that much.
Just a question for those dealing with Gateway customer service, do they offer a cross ship exchange right off the bat or do you have to fight for that option?
I'm thinking I will do a Gateway RMA down the road just to get an up to date model, but only if they send out first.
You only need a single-link cable for the Gateway -- a dual-link cable would also work, but the extra bandwidth would be completely wasted as the resolution on the Gateway only utilizes single-link (i.e. a dual-link cable will NOT improve the image quality, or anything like that). I believe this cable would be sufficient:i got a noob question i need a dvi cable for my gateway so i went on monoprice.com to get one but they have different types like dvi d dual and all that. can someone link me to the cord i need. i dont get down with all these different types of cables. im just hooking it up to my 7900 vc
AmenGuys let's turn this thread into something productive.
Cool idea, Ferris. I hope you're able to get the info from Gateway. Is overdrive typically something that is toggleable on service menus for panels that support it? So far, the only panel I've heard of that allows the user to toggle overdrive is the new NEC 26 inch model, but then again, I haven't specifically looked for this in other models. Are there other monitors out there that let you disable overdrive, perhaps through a service menu? It would be interesting to see if this fixes the color trailing that's bothering some people (at the cost of decreasing the response time, but it would be nice to have the option nonetheless).What we ALL really need and should have is access to the LCD's Service/Factory menu. I would be a dollar to a donut (*is that the saying?) that there are settings that would make users happy with the output, some like the overdrive, some don't. I personally would rather have a slight smear that ghosting, but others just want traditional ghosting.
Really? What'd you do the other 28 days?
Seems like they have an excellent return/exchange policy, unless in your excitement you ripped the box apart with your teeth. You pay for shipping, that's it. $20 or $650 worth of monitor you can't stand to look at.
Got my 24" Gateway at BestBuy this past weekend - it was a January 2007 model. No dead pixels, light bleed is very slight to non-existent (compared to what I've seen on demo units at least). Composite/S-video NTSC picture is very nice. Very happy with quality.
Ok, I figured out how to apply the color profile Jarred at AT provided. Takes a few steps but colors do look much better, only I don't think it applies to every input like with EzTune or the OSD. Looks like the changes are only applied under XP unfortunately.
Anyways here's what you need to do to apply the profile:
1) Get the MS Color Control Applet and install it.
2) Download the Color Profile ICC provided by Jarred at AT and extract it anywhere, just remember where.
3) Run the MS Color Control Applet through Control Panel > Appearance > Colors.
4) Go to the 2nd tab Profiles. Hit Install and navigate to where you saved the Color Profile ICC. Select the ICC and it should show up in the compatible profile window .
5) Go to the 3rd tab Devices. Select your Gateway, hit Add and choose the Gateway Profile you just added. Hit Apply and OK.
Again, it looks like its just a fix for apps/games in Windows unfortunately and colors may still look off a bit depending on what your EzTune and OSD settings are. I'll ask Jarred tomorrow what his Brightness and Contrast are set to but I think he said 60/61 with this profile. Ideally someone could do this using EzTune so its a uniform fix for all inputs, although it might not be as precise or easy to accomplish.
Several of those talking about overdrive, I think you may have the answer about the reverse ghosting. I was unfamiliar with overdrive other than as a completely overpowered display. But I did some more research and I think you are probably right.
Here's a blurb from AnandTech: Response Time
Response time measures how long it takes for one crystal cell to change its state from on to off. Some types of panels are faster than others in this category. The lower value of time (usually milliseconds) means a quicker change. A high response time can cause blurry/streaky effects in motion. A technology called Overdrive (ODC, overdriving circuit) can assist in reducing these effects.
Overdrive is not perfect. It takes advantage of the phenomenon where crystals transition faster when put under a high voltage (and likewise slower under a low voltage). However, it can push this voltage too high, resulting in bright artifacts around moving objects. The opposite can happen with reverse overdrive which droops voltage and can result in dark artifacts.
That seems to sum up the problem pretty well. It sounds like the display has overly aggressive overdrive as others have pointed out. Although I'm still trying to figure out why it goes from almost non existence to unmissable after 20 minutes. If I run the prad test, or the like, right when I turn on my monitor, after a few hours off, you can only barely see if it you really stare at it. However, around 15-20 minutes it becomes so bright (or dark) that it's obvious even 5-6 feet from the display. I'm curious if the noted high heat of the monitor has something to do with this?
Guys let's turn this thread into something productive. What we ALL really need and should have is access to the LCD's Service/Factory menu.
Chizow,
I got to step 5 and when I hit apply I keep recieving "Could not associate profile new-gateway-60contrast.icm". Any idea why I keep getting that?
Chizow,
I got to step 5 and when I hit apply I keep recieving "Could not associate profile new-gateway-60contrast.icm". Any idea why I keep getting that?
Just to check one thing, when you are selecting Jarreds file to use as yours, it is listed there as a valid selection in the 'Seclet Color Profile' box that appears when you hit the Add button correct?
I have a question, I kind of got jacked on this a little bit.
I never noticed I had a white pixel until the other day when I decided to put my face to the monitor when it was on a black background. Of course, I notice this a few weeks after the purchase since it's the only lit pixel.
How many pixels does it take for Gateway to backup this 24" monitor? Maybe by some luck they back up their top of the line better than the average consumer, I don't know.
It's driving me nuts, actually, it's not a big deal, but still.