Seems to me the real problem here are the entitled assholes who use [H] only as a free service to sell their stuff, show no respect/recognition to the moderation team, then expect help when something goes wrong with their sale.
The proper solution is to ban these users, can't argue with Kyle on this one.
The fuck? How often do you see users here disrespecting mods in public? [H] clearly states "[H]ard|Forum is NOT RESPONSIBLE for any loss due to any sale or exchange of any item in the For Sale / Trade forum." Nobody expects [H] or anybody as a matter of fact, to "help" them if sales goes wrong. Heck, even if they wanted to, they're literally powerless if the person was adamant in keeping your item/money. People here understand transactions here are based on a trust system (via heatware mainly).