Forgotten password Dell inspiron 15 5000 Gaming laptop

Discussion in 'Mobile Computing' started by Metformin, Jan 9, 2018.

  1. Metformin

    Metformin Gawd

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    Anyone know how to reset the password on a Dell 15 5000 Gaming laptop? It's the password prompt that shows up after the DELL splash screen.It has the service tag number above the area where you type the password in.Laptop is currently running Windows 10
     
  2. ryan_975

    ryan_975 [H]ardForum Junkie

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    In most cases, you pretty much have to replace the motherboard on a laptop with a forgotten system password.

    Actually, you can probably call Dell tech support and they'll give you a reset code and walk you through resetting it after they verify that you're the owner of the laptop. But it would be easier to replace the motherboard.
     
    Last edited: Jan 9, 2018
  3. GoldenTiger

    GoldenTiger 3.5GB GTX 970 Slayer

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    There is typically a jumper or battery to pull to reset.
     
  4. ryan_975

    ryan_975 [H]ardForum Junkie

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    Not on laptops. They usually store the password in the flash chip itself to keep it from being reset in the even it's lost or stolen.
     
  5. GoldenTiger

    GoldenTiger 3.5GB GTX 970 Slayer

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    I'm referring to laptops but it's been a long time since I've seen someone ask this so maybe it's changed nowadays.
     
  6. ryan_975

    ryan_975 [H]ardForum Junkie

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    They started doing on consumer laptops about 10 years ago, but it became pretty much ubiquitous when UEFI took over.
     
  7. modi123

    modi123 2[H]4U

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    Have you considered calling Dell and providing that service tag number? I would think going there first would be paramount.
     
  8. pendragon1

    pendragon1 [H]ardness Supreme

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    call dell, verify ownership and they will give you instructions.
     
  9. Metformin

    Metformin Gawd

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    How much would that cost? By the way,what BIOS does Dell use for the 15 5576?
     
  10. pendragon1

    pendragon1 [H]ardness Supreme

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    if you own the laptop and have proof of purchase it shouldn't cost anything.
    no idea.
     
  11. Prisicilla

    Prisicilla n00bie

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    Just contact Dell tech support, they will give you assistance.
     
  12. KarsusTG

    KarsusTG 2[H]4U

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    I didn't know that either. We used to reset it on the latitudes we had for work. They have to have an enterprise tool to bypass that though...