Im in need of some advice.
I took my desktop into a local PC repair shop here in town because I was running into trouble with a reinstallation of Windows Vista Home Premium. I gave the technicians my OEM DVD of Home Premium to see if they could get Vista up and running for me (it would freeze during the install phase).
I picked up my desktop later that week and took it home and realized they had installed Vista Home Basic, not Premium. I called them up, and the guy said they would fix that for me free of charge.
This morning I called them to give them a heads up that I would be bringing in my PC for the fix and I spoke to a different guy who was familiar with my case and said this (paraphrasing here ) We used your DVD to install Vista. It actually gave us a couple of options of which version to install and the Home Basic version installed. I responded with an Oh really thats interesting, Ive installed Vista using that same DVD 4 or 5 times and have never seen that option given anywhere and I paid for Home Premium and Id like that to be installed. I brought my PC in for a reinstallation of Vista and I gave you my DVD which plainly says Windows Vista Home Premium on the face and I would like that to be installed. You never even mentioned when I picked up my computer that you werent able to install Premium and so you had to revert to Basic.
The gentleman then went on to say that he could try and get Premium installed but it would be a crapshot to see if they could get Premium up and running or not. They could run into the same problem that I ran into and then would have to revert back to Basic and possibly bill me additional hours if they go above the original time they put into it!
First of all, is there really an option on the DVD to install different versions of Vista, if so, where? Secondly, what do you all think I should do? I wonder if my DVD is bad and if just ordering a new one from Microsoft would be a better solution than to deal with these asshats ever again.
Thanks
I took my desktop into a local PC repair shop here in town because I was running into trouble with a reinstallation of Windows Vista Home Premium. I gave the technicians my OEM DVD of Home Premium to see if they could get Vista up and running for me (it would freeze during the install phase).
I picked up my desktop later that week and took it home and realized they had installed Vista Home Basic, not Premium. I called them up, and the guy said they would fix that for me free of charge.
This morning I called them to give them a heads up that I would be bringing in my PC for the fix and I spoke to a different guy who was familiar with my case and said this (paraphrasing here ) We used your DVD to install Vista. It actually gave us a couple of options of which version to install and the Home Basic version installed. I responded with an Oh really thats interesting, Ive installed Vista using that same DVD 4 or 5 times and have never seen that option given anywhere and I paid for Home Premium and Id like that to be installed. I brought my PC in for a reinstallation of Vista and I gave you my DVD which plainly says Windows Vista Home Premium on the face and I would like that to be installed. You never even mentioned when I picked up my computer that you werent able to install Premium and so you had to revert to Basic.
The gentleman then went on to say that he could try and get Premium installed but it would be a crapshot to see if they could get Premium up and running or not. They could run into the same problem that I ran into and then would have to revert back to Basic and possibly bill me additional hours if they go above the original time they put into it!
First of all, is there really an option on the DVD to install different versions of Vista, if so, where? Secondly, what do you all think I should do? I wonder if my DVD is bad and if just ordering a new one from Microsoft would be a better solution than to deal with these asshats ever again.
Thanks